Strogen's Service Experts Heating & Air Conditioning Reviews

"Friendly and knowledgeable service techs. Worked quickly and quietly. Problem resolved in a timely manner."

"These folks are amazing. Professional and smart"

"Technician was very knowledgeable and experienced. A very pleasant person to speak to. He is really good at what he does. I am impressed."

"The response was very fast, within a couple of hours. The tech identified the problem promptly."

"excellent"

"Prompt service, technician was friendly and explained everything"

"Service was fast and tech was awsome. Results were great"

"Prompt and knowledgeable"

"The appointment was available for the next morning after I called. That means a lot when you have a water leak."

"Ted explained everything he did for cleaning, Ted was very pleasant to converse with"

"Good work"

"They figured out problem and fixed it!"

"This is the second time he has been here. The last time was part of the installation of the boiler. He was in my condo to put in one new thermostat and to make sure the other was working correctly. He was great then and this time. In this less than normal time, both the woman that scheduled things and Tony were very professional, cheerful, and mindful of the current CDC guidelines. Great company to work with."

"Ted was very efficient and knowledgeable about his work and explained his procedures and everything he did from start to finish. Would definitely recommend."

"It was a simple inspection of an install with building inspector"

"Your rep arrived 30 minutes before the inspector was scheduled. He told us that that was his practice. Nice not to have to worry."

"I did not get my 15%discount. Luckily I called the office and they gave it to me. I questioned the tech and he said it was done but it wasn't"

"Same day fast response to my call for help with heating problem. Your technician, Jo P. (188433) quickly identified the source of the problem and fixed. He was very professional in all regards. Thank you Strogen's!"

"I requested someone to come to give me an estimate for a new gas furnace and installation. The tech called me asking if he could come early (I didnt answer as I was working). He then called and told me he couldnt make it and he would just email me the quote. I never received a quote."

"He called before arriving and was within the time limit he said. Very friendly and considerate."

"Joseph explained everything very carefully to me and was quite thorough in checking for any possible problems. Nice guy also."

"he was very knowledgable and shared lots of information with us as to what the problem was, etc. He was very personable and friendly!"

"Parker very nice does great job"

"Your technician asked my wife for money upfront but hadn't even determined what was needed due to us being placed on COD. We were placed on COD 2 years ago because your incompetent billing person charged us a $99 show fee up that shouldnt have been and we knew nothing about. We were then sent to collections. We paid it 2 months before we were sent to collections. But was never caught and we had to chase them down and get it removed from our credit report. I called Bob Strogen while the tech was at our house and I was out of town and got a "Well - your on COD for not paying in two months" when I asked why his tech asked for money up front. Its funny how they dont put the real story in their own files, that their person screwed up. Very Poor customer service all around from the office. The techs in the past have been great. The one this week was very rude to my wife. Unacceptable!"

"You guys came quickly and fixed my heating. Josh was amazing give him a raise! I love you guys you're the best :) I always recommend you when people are looking for heating repair."

"Rob and his crew were very professional and worked diligently to get the job done"

"Everytime I've called your people are polite, perfessional and the techs. were very prompt. I have always been pleased with my dealings with this company and plan to continue with the company in the future."

"Was pleasant, knowledgable and answered all inspector's questions."

"Great customer service and pricing!"

"Tech was very knowledgeable. He was on time and very curtsies."

"I had the technician Scott come and clean my boiler and he did an exceptional job, so i signed up to have him clean my Mitsubishi wall AC and heaters also. He should get a raise from Strogen's for that."

"Prompt and competent service. Called me back re results."

"The visit was for an inspection. Norman explained the process and it all happened quickly and easily."

"Very personable,knowledgeable and efficient work."

"Prompt pleasant service"

"The guys are super friendly and knowledgeable. They take the time to explain things and are very respectful."

"Job not done Tech did not have parts."

"No actual service has been provided yet, just discussion to facilitate a bid, but that went very well."

"Called before arriving, very efficient, explained everything"

"Seemed to do a thorough job, personable and friendly."

"Very polite, explained everything and answered my questions"

"Ted was not suppose to be on call that night. The tech who was suppose to be on was not available. Ted got out of bed at 2 am, got to my house at 3am and stayed until 4:15am to make sure I had heat. He had to change the oil pump."

"Very determined and thorough."

"Prompt courteous service.Technician knowledgeable, friendly.Area services left as found"

"John and Paul were very helpful, knowledgable and patient with all my questions."

"The technician arrived on time and prepared. He identified the problem very quickly and confidently,"

"Courteous and explained everything"

"Your technician, Joe, is very knowledgeable, professional and efficient. Your customer service is very responsive."

"Helpful, careful and fast service."

"He identified the problem quickly"

"Tech was lazy, uncooperative, and backed into a truck in my driveway then drove away"

"Parker checked everything on our system and made the proper corrections so the system runs perfectly. He was very personable and a good communicator. We request that he respond to all of our service calls."

"They persisted in identifying the cause of the problem and resolved it in a timely manner"

"They worked hard to get the heat back on .and it was a success!"

"Quick response, communicated effectively, very competent!"

"Efficient, swift, personable, answered questions, perfect clean up"

"Scott, our tech was prompt, courteous and very professional"

"Getting an estimate was pretty quick and easy, and the installation was scheduled quickly and the installation was professional and efficient."

"Parker was great!!! Professional, accommodating and great technician...the best!"

"It took three guys and four visits to figure out the problem, ok with that, not easy problem. But, I did get charged for some parts that probably weren't necessary (after the final diagnosis)."

"Very Professional On-Time"

"Tech explained everything thoroughly."

"Technicians were prompt professional and most concerned with solving our problems."

"Ted T has been my service man in the past. He is always very knowledgeable and thorough."

"He was very professional and courteous. He explained the problem thoroughly."

"Parker called ahead to see if I had any insight to the problem which allowed him to come prepared. He was very professional and personable. Also, he seemed knowledgeable and informative."

"Technician was wonderful, find the problem quick."

"Technician was professional and explained what was needed and pricing."

"Personnel was very pleasant, efficient and spent whatever time was necessary to keep the house heated during installation. Always cheerful and concerned about bringing in dirt during their stay."

"Called ahead, even understood I was on my way, very courteous as well!"

"Right on time and did a thorough service. Couldn't be happier with the Advantage program."

"It was a simple button reset that I didnt push. The guy showed me how to restart the furnace and didnt charge me! So nice and I was so grateful"

"Explained exactly how he serviced the furnace and why I needed a new air vent"

"I had another great experience with Strogen's Service Experts! Ted Trembley was professional did an outstanding job servicing our furnace. Also he explained the advantages of the Plus Service Plan which we purchased. We are very pleased with Strogen's Service Experts."

"A wire was needed for the repair; the unit has not been repaired. Occupants now going on day 3 without heat. No one from Strogen's has been in contact with me (aside from this survey)"

"Our Strogens technician (Parker #187159) was very professional, friendly, and did an amazing job with maintenance/adjustments on our Boiler. Im very please with his work, thank-you."

"First of all, my contact phone needs to be changed to 603-742-1359. The other is my cell # which I don't always hear, Secondly, I got a reminder call Friday pm that my appt time was on Monday, 1-27-20 from 10:00 am--2:00 pm. I called immediately and spoke to April to say that that was NOT going to work....I had scheduled appt for Jan 27 from 12:00--4:00 pm! She changed it and said I was all set while I was on the phone with her. Monday am around 10:40 am your tech arrived!!!!! I was furious. He offered to leave and either reschedule or come back later....By then however, he was already there'!!!!!!! What if I was not at home then???. This is NOT the type of service I am used to, nor have come to expect from Strogen's! PLEASE. Re-think your manner of scheduling! It is/was not the fault of the tech...he was following thru on an assignment! He tried to call to say he was on his way but he used the wrong contact number so PLEASE be sure that is changed to 1359! And if you are trying to confirm appt times then please listen to what will or won't work when you call a customer! Thank You! (I do feel bad that I sounded off at the tech,,,He is NOT to blame. Please apologize for me.)"

"Paul was very knowledgeable and helpful in providing a pre-quote and quote. He answered all my questions and questions I didn't thing about."

"Very likely"

"Quick service when I called in and the technician was very thorough , knowledgeable and fixed my issue"

"Jim was professional, courteous and knowledgeable. Upon completion of the job, he gave me the details of what he found and adjustments made."

"Failure to forward information. 130 Ledge Rd. Seabrook NH is no longer Seabrook District Court. I am the owner. Alfred and Linda DePaoli have a billing address of 1 Wyman St., Woburn, MA 01801"

"The technicians were prompt, did a very thorough job of removing old equipment and installing the new. They tagged and/or marked the equipment and zones. The cleanup of all the areas involved was superb. They were easy to talk to and answered my questions. Thank You!!!"

"Parker takes the time to figure things out and explains them"

"Service was scheduled in a timly manner."

"Ryan is the best. Personable, professional, solved the problem"

"Problem was resolved in the end but only after a lot of wasted time."

"Scott was detailed and thorough with the work."

"Jim was very professional and took adequate time to prepare for and answer questions during City and Fire Dept inspection of water heater installation."

"Joseph was very thorough and checked for other issues beyond what he was called to perform."

"Prompt, courteous, thorough."

"Ted told me the plan for the day. After completion he told me what actions he took"

"The technition and the salesman were both great and very informative."

"Based on: knowledge, problem solving, courtesy, respectful, promptness"

"I gave a 7 because the technician was in contact with me giving me updates on when he would have a eta. Im could tell he was tired, thought process was little slow due to that. Other than that he was very good and gave suggestions to myself and landlord."

"Scott was very efficient and also very pleasant."

"On Time, Knowledgeable, Thorough, Helpful"

"Technician Joseph was very professional, knowledgeable & friendly, he answered all my questions, including showing me emergency shut-off procedures per my request, Im very pleased with my service, from Service Experts, Thank-you."

"Great technician! Bobby was very personable, professional and knowledgeable. He took great care in performing the annual maintenance and made sure to explain any issues/questions."

"Mike, found this issue right away. He treated me with full respect. What a great tech he is."

"Arrival on time; comfortable to have in home and very knowledgeable about products and services. Explained things clearly - and repeatedly!"

"The price was way over my head too high for my part time semi retired income."

"We have always had good service even when emergency. Ted Tremblay has serviced our furnace 2x and has always been efficient, friendly and helpful. I would definitely recommend him!"

"he was here in less than an hour after we called and fix everything quickly."

"Loren arrived when he said he would and analyzed the situation and fixed the problem in a timely manner. And, was extremely pleasant and informative. Can't ask for anything more than that."

"Dustin was incredibly pleasant, knowledgeable, and fast! I was delighted with him. He's welcome back any time !!"

"excellent prompt professional service"

"The technician was very thorough and proactive (cleaned the glass) and explained various details of the furnace to me."

"He was professional & did a good job quickly."

"The technician was very knowledgeable, courteous, respectful and polite. He was a pleasure to work with."

"technician was on time & pleasant. He went right to work & was clear as to the problem."

"Everybody involved was sympathetic to our situation."

"Efficient"

"He was very knowledgeable and friendly."

"Ted Tremblay, #186129, was professional, informative, diligent and an all round nice guy!"

"Ted was polite, punctual, knowledgeable, and thorough. He diagnosed my problem immediately and corrected it."

"The person was here for only a few minutes, so hopefully they got what they needed. To date the person has not submitted a proposal in more than a week, hopefully they will soon."

"Jim cleaned the furnace and gave me information as to the furnace's condition"

"Ted came to my house for a no heat call, after just having my furnace cleaned the day before. Ted was very thorough to make sure he figured out what was wrong. He replaced to parts and my heat worked again, until later that night. I had no heat again by early evening. He came right back and looked at every possible part on the furnace that could be causing the issue. He made sure my heat would stay on. He explained what he found and that he was going to discuss with Bob Strogen since it seemed like a strange occurrence. Ted said he would follow up with me and come back to check on the furnace to make sure it was still working properly."

"Tech came in time frame provided and problem was fixed - now heat on 2nd floor."

"The technicians were knowledgeable and they were more than willing to explain and share their knowledge."

"Very friendly.knowledgable. easy to explain issue to and hear what was going on. Appreshate his skill,knowledge of of problems.will happily request Joe for any further issues."

"Ryan was very polite. Answered questions I has regarding air conditioning servicing. Also asked me if I had any questions"

"Ryan is a great tech. He worked on our install as well and was fantastic and thorough on both occasions."

"Timely, Knowledgable, Courteous"

"prompt, professional and friendly service"

"Joseph was outstanding. He was professional and friendly, and got us heated again after the multiple system failures we had with our heater."

"Very kind and efficient service."

"Problem was gixed. House is warmer."

"Work was performed with no mess no fuss. Hearty handshakes for Scott: he was courteous, professional and very knowledgeable. Scott added extra value by discovering why my first floor half bath/laundry room and my mom's second floor bedroom suite are not getting enough heat. He arranged for Strogen's to schedule another appointment to resolve the circulation issue. Thanks Scott!"

"Came out right away. Fixed everything is running good now. Tech. Was very nice and professional"

"It starts with the technician saying "I hate these things" referring to our Navien unit. Throughout the visit he didn't really seem to know how to work on the unit. That doesn't give a lot of confidence in a service guy. We provided him with the error code and he had no idea what to do to trouble shoot. Basically told me to keep resetting the unit each time and then at some point it won't reset and then he/Strogen can help us. That is a ridiculous answer to me. At the end of the visit I asked him about the comment he made at the beginning and he said- he had only worked on this kind of unit 3 or 4 times. No wonder he didn't know what to do. When I called Navien to try to locate a different provider for the future because this is 2 back to back bad experiences with your company, they told me that the technician can call them and they can help them service the unit. Sad this technician didn't know this or reach out for help. You know what he didn't have any trouble doing? Charging us $99 for doing nothing and wasting 4 hours of my day waiting around for service. It is very disappointing to me that these are the experiences we have had with your company recently. Unfortunately your company is the only provider for our unit, so we are stuck, which is the only reason I did not click 1 in the next question. In reference to question 8, I find it disgusting that the technician sat in his truck smoking in my driveway and then eventually came back in with my receipt/credit card."

"Explained about the air filter"

"Rick was great at communicating the problems with my furnace so I understood, Rick was truly awesome"

"Called to address running out of hot water faster than normal. Service technician found nothing wrong. Still running out of hot water quicker than normal."

"Joseph was very knowledgeable and took time to explain what he was doing and how we could keep our furnace running clean."

"Fixed the problem"

"Scott explained all that he was doing. Came back to finish work that day."

"Strogens Service Experts providing same day service."

"Tech called to tell me when he was on the way. he was courteous and professional."

"Ted was very helpful in helping to explain everything to me during my furnace inspection, especially as a first time home buyer with little experience. Im grateful he took the time to go through everything with me and answer any questions I had"

"Excellent, knowledgeable service provided by Parker. Very friendly and a pleasure to work with."

"Lorne is very thorough, neat & efficient, polite."

"He took the time to figure out what the problem was and fixed our water heater."

"Paul was very informative and upfront with us."

"Ted very proficient at what he had to do to obtain good results"

"Ted the service technician was very knowledgeable and professional. I have used Strogens several times now and will continue."

"Granted, I'm definitely not an expert so I don't know how difficult of a diagnosis this was, but it must have been difficult to do over the past week. Being without hot water for ~4 days was inconvenient, but I know that Strogen's technicians were doing everything they could to solve the issue. I'm thankful and glad that it is resolved and the hot water is back."

"On time; Technician's experience level and willingness to answer questions; Bill that was reasonable for the service provided (not erroneous or over-inflated)."

"Curtious and discussed items with me"

"Very cordial. Accepted a barking and growling dog."

"Tech provided quick response and quick repair."

"Ryan was very efficient and completed the job in a timely manner. He explained the service that had been performed and also the advantages of signing up for a service contract which I did."

"He is good."

"Josh was extremely informative and professional"

"He was polite and efficient"

"The technician was very good."

"Ryan was great. Did the job and explained what service may be needed in the future."

"Technician was very knowledgeable and helpful"

"punctual,efficient,friendly"

"The gentleman was really good and explaining the problem. He asked me if the vent that goes outside was cleaned was cleaned from the outside and I said no. I stated it should have been clean but he would have the office schedule a day and time to do that. He mentioned that he would not go outside in the dark with the snow on the ground. I told him I would no want him too because he might fall and could not see the ground he was standing on. My though was he might fall and get hurt. THE GENTLEMAN WAS GREAT."

"Technicians were quick yet taking care to do the job right...Everyone I had contact with over the phone advised me fully what my options were and cost involved."

"Prompt call response, fast resolution to my problem and at a decent price, nice job!"

"Friendly, on time, expert diagnosis"

"Josh was knowledgeable & efficient"

"Bobby was on time and extremely helpful"

"Quick and professional emergency response and superb follow up."

"He was courteous, shared information and stuck at it still it was fixed."

"Bobby was polite, friendly, professional and knowledgeable."

"Emergency call at 6am. Joe (technician) was there within an hr. and (Dan....I think) was there shortly thereafter and problem was diagnosed and repaired within 3 hrs. Couldnt ask for better service!!"

"job well done"

"On time, efficient, pleasant"

"Mr. Trembly was on time, polite, helpful, diligent and knowledgeable."

"They are always there for me and my family. Fast efficient work. A pleasure to do business with."

"Scott took a the time to give my furnace a good servicing. Hes the only tech that has ever put foil around the outside of the filter to prevent room air from leaking into the system making it less efficient."

"The serviceman did an efficient job and described to us what he did. He also answered our questions."

"The technician was very courtious and knowlegable. Hopefully this recurring problem has finally been solved."

"He explained what he did and what might have to be done I the future if still have a problem."

"Very polite and businesslike!"

"Scott knew his business and explained everything. He also went beyond his immediate task to check out our sump pumpsmuch appreciated."

"Paul actually took the time needed to explain everything to me so I understood what was needed and why very good customer service and friendly"

"Joseph has to be one of the best technician ever. Simply because he fixed the problems I was having with me thermostats. Sounds silly but so many times I have people come to fix something and they would leave saying it was fixed it would not be fixed. Joseph took care of all my concerns."

"Arrived in the time specified and completed the job in a timely manner"

"Bobby was great and explain ef what he was doing"

"Fast and efficient."

"Dhh uh stun was prompt and courteous, and obviously knew what he was doing. Gave good answers to my questions, and left me with a good understanding of the condition of my 14 year old furnace."

"They were very competent and thorough. Went above and beyond to save the antifreeze in the system, saving me money. Efficient and clean up everything. Couldnt ask for more."

"Techs arrived on time, actually early! They were courteous. They seemed to operate efficiently. Our equipment is about 4-5 years old so didnt anticipate anything major."

"The technician did the work requested. Unfortunately when he put the system back on line, he did not open the supply and return valves for the forced hot water heat. We noticed this when the temperature was dropping in the house over time even though the unit was calling for heat."

"Shortly after scheduling service at the office with April, Lorne called with ETA. Was at the home before the ETA, spent a very thorough hour and fifteen minutes in a complicated home in our absence. Gave us an explanation follow-up after fixing our heating problem. THANKS"

"The technician arrived less than an hour after I called, spotted the problem immediately and then fixed it quickly. He was polite and clean."

"The technician was very knowledgeable just an all around good experience"

"Basically he told me my wife was to stupid to use a thermostat."

"Joseph replaced the ignitor yesterday and the furnace was working fine when he left. I turned down the heat at 10 for overnight. When I turned up the thermostat this morning there was no heat. I could hear the furnace running but no heat. I called about 6:45 am and have yet to get a call back for a technician to come back. Would think with a maintenance agreement there would be a bit of priority for a call back, even being a weekend. Frustrated right now, disrupted our day to have to be here for a tech visit. Losing confidence is Strogen as this "no heat the next day after a service call" happened a few years ago as well."

"Bob is the nicest guy. He tells you what hes doing every step of the way so your informed."

"Strogen's service rep was very helpful, knowledgeable, courteous, and taking time to give helpful information to any questions that we had."

"The technicians were fabulous... professional, respectful, cleaned up, effective. The recommendations for equipment needed for our home were ' spot on' for the replacement of our heating boiler system. The only reason that I rated a '9' and not '10', was a 'communication lapse/ breakdown' with the initial consultant, Steve. Then, eventually... Mike Strogen took over and moved along the process, expediently ... Resulting in months of delay until the project completion (mid December in New Hampshire!)"

"Very professional, cleaned up after their work was complete."

"clean, fast, and polite"

"I called late evening on a Sunday that we have no heat. Rick arrived at 10:40 p.m. and found the nozzle on the furnace plugged up, despite having had the annual service less than a month before."

"Skilled team and no surprises"

"Technician clearly explained what the problem was and what needed to be done to fix it. He was very willing to answer questions."

"Efficient friendly and explained everything"

"On time, friendly, very knowledgeable, answered questions and explained everything."

"The response time was fast, the technician was super helpful, identified the problem and fixed it. Courteously and promptly."

"Technician arrived on time, was very efficient, comprehensive, and friendly."

"When asked if the first appointment was around 8 Michele said no should be right after 7:30 because it was just down the road. He arrived after 8:35. When asking for Jim Kane she said this person knows Baxis well. The problem was not fixed and it woke me up at 3:20am firing loudly a handful of times for a half minute. Ive missed so much work trying to get this fixed. When Jim Kane can work on it please call and send him as hes the only one that doesnt have to call and read the manual and fixes it. Thank you"

"On time, polite,professional"

"Courteous and knowledgeable"

"Josh called and showed when he said he would be here. He diagnosed the problem quickly and got our heat back on. He answered all our questions and gave us tips on what to do if the problem occurred again."

"I called Strogen's with my problem and spoke to Bob Strogen and explained the problem to him. Within a hour or so a service man was at my door. I explained the problem to him and he went along with checking the unit out. He explained the problems he found and repaired them He then went over it again to answer any questions I had. That was fantastic to stop and ask me if I had any questions or concerns."

"Ryan called when he was on his way and the service was completed efficiently and unobtrusively."

"Reliability"

"On time, thorough and resolved issue"

"On time. Very professional, no requirements on my part"

"The tech that came to our house was great, he got our furnace running. Unfortunately we had to call back later as it stopped working again. Came quick and fixed us right up. Tell him thank you"

"Very polite, professional and respective of property. Concerned about damaging walls when carrying the new furnace, etc. due to the fact that we have a chair lift on the stairs so decided to use the back entrance. This decision required them to shovel a very long path from the driveway to the back entrance. Left the work area very clean."

"The tech who showed up asked "what are we doing today?" I would think he would know why he was there. And then he asked to you want me to check and change the filter? Yes, obviously. After all what am I paying your for???"

"The technician was very informative and explained the issue thoroughly."

"Both men seemed confident and honest."

"Quick response, correct diagnosis, picked up and install replacement part, correct system function restored"

"Bobby took care of an issue that was previously unresolved. Very knowledgeable."

"Prompt, great communication"

"he did a very thorough cleaning of our boiler"

"Ted is a very knowledgeable, personable and professional technician. It was a pleasure having him here."

"Scott took the time to figure out how to put the filter in correctly, the other tech tape it with duct tape that did not hold the filter in place."

"expert and friendly and neat teck.."

"Gave the furnace a good clean"

"Ted was a true gentleman. I was handling his visit today as my husband, Scott, was not at home. We have 4 small feisty rescue dogs, and it was not possible for Ted to enter through the front door safely. I asked him to please come around to the back of the house, and I would open the bulkhead door for him. It was pouring rain. He very carefully descended down the steps of our bulkhead entry. I mentioned to him thing were out of sorts due to my Dad recently having a stroke. He said he was sorry to hear of such news. He assured me he would be in and out within an hour or two. My husband, Scott, returned home, and he was impressed with the work Ted had accomplished within a short time. Moving forward, if given the opportunity, we will request Ted Tremblay for our Strogen's services."

"Took a long time to get part. It was not urgent however."

"He arrived on time, called ahead, tolerated my husband watching, completed the job as best he could, and was very pleasant."

"Ryan was very professional and provided good counsel on the replacement of our furnace"

"very prompt service, technician was vey thorough and explained everything he had to do"

"Rick was excellent. It was just too bad it took so long to get him in to solve the problems. Maybe more of your techs could be trained as well as Rick on the iComfort system?"

"Ted did an excellent job. Very courteous and knowledgeable."

"No issues"

"Technician never showed up. Never got a phone call. Had to call the office twice. Waited until 4 PM for a technician to show up for my 8-12 appointment"

"I think it should be protocol that if the outage occurs within a few hours of a cleaning that the first thing to check is the new nozzle. If this had been done 3 extra service calls could have been avoided."

"Work was started when planned, and completed in a timely, professional manner."

"$99 and all he really did was to look behind the heater and say it was broken and he would have to check parts. Then he left, maybe 10 minutes if that.?"

"Service provided on schedule and completed promptly."

"Wow, Dustin is the very best tech you have. He's polite, friendly and professional. He is not a "talker" which is greatly appreciated (you have two that I know of and it can be annoying)."

"Explains what he did. Courtesy, on time"

"Called me before coming to do an estimate."

"The technician called ahead of time, showed up ready to work, and got the job done in a timely manner."

"Tech was friendly, & informative"

"Ted went way beyond just getting the burner going. There were multiple issues that need attention and he fixed them all."

"Bob Strogen responded to my question and a service tech talked to me the next day. A service call wasn't needed. They provided the information that I was looking for."

"Scott was timely, efficient and super helpful. He answered a bunch of my newbie questions about our furnace and more. Would highly recommend!"

"Scott was very professional and pleasant during the service call."

"explained everything in detail"

"Very professional and a very clean job"

"Scott was pleasant, efficient, on time."

"I was happy to have Paul give me an estimate, but I still haven't received a written estimate as promised. I have checked my email for it and also checked my spam/junk folders."

"Rick was great. He fixed the problem and tried to save me money. Definatetly a excellent technician."

"Stogens is outstanding. My company Oyster River Real Estate has switched to them to do all our landlord's properties that we manage and they are by far the best. Hence I did not hesitate to hire them to do a complicated minisplit installation at my own property."

"Even though the representative had a full schedule and had to postpone our tune up because of it , he took the time to look over the system to try and get us a quote on the anticipated upcoming work that would need to be done"

"Ted arrived on time and with everything needed, thoroughly explained the work he was doing and the results and left the area around my furnace cleaner than he found it."

"Dustin arrived on time, 12 sharp! He was professional, knowledgeable, did his work in a timely manner...presenting a reasonable bill! What more could anyone ask?"

"Always great service. Tech explained everything as he was going along. Got us heat in under an hour, and ordered the parts needed to do the final repairs. Strogens has neve let me down in over 10 years doing business with them. I own9 properties and the take very good care of each and every one. Fair pricing, Great Service, What more could you ask for. The Best Of The Best.."

"My husband looked up the cost of parts used and we were way over charged for them."

"Jim worked hard to try and get to the insides for the tuneup but the older unit would need a much more thorough teardown to do that."

"Very knowledgeable and took time to explain what he was doing for the service."

"Was so thrilled that I called in the morning and came that afternoon. The guy was very nice and got the furnace running to keep my family warm. One 72 year old and mother with 3 children. Know others who have used Strogens and nothing but thumbs up!!"

"the technician arrived on time and performed the expected service"

"Everything worked out on the final visit but it was disappointing that more than one visit was required"

"Knowledgeable and proficient technician."

"Tec .showed up at time arranged and did a through inspection of my system. Joshua brought needed future service.to my attention which will save me big bucks by fixing it sooner than later. Thanks Josh."

"Very professional, courteous and answered all my questions."

"Prompt, courteous, thorough inspection and explanation of the current status of my furnace."

"The Tech replaced the required parts and had both heaters working well. He was professional and very courteous."

"Friendly and efficient"

"This is in regards to the past 4+ weeks of trying to get someone to fix my heat. All of my boilers were working until I got the annual tuneup over a month ago. The boiler stopped working in my unit after they left and they have yet to fix it so its working properly. They send over someone different every time so I have to start from scratch explaining whats wrong and what the previous guy said needed to be done. No one knows whats been done, what hasnt been done and what the issues are. I ask for quotes several times. Never got quotes. I call every day. No calls back. Just promises that they will email the guy that should be showing up later. No one shows up. Now I just got pushed off to next week once again...to fix something that obviously wasnt done correctly by Strogens...but Im being penalized. The pisspour communication in this company is absolutely atrocious. I have 3 boilers that will probably need to be replaced in the near future. They just lost my business for those replacements."

"Great technician"

"There was a communication hiccup resulting in our appointment needing to be rescheduled, but Strogen's immediately apologized and rescheduled the appointment for only a couple of days later. We appreciated their response to the problem and confirmed our opinion of Strogen's as providing very good service."

"Joe knows exactly how an oil furnace works and he is knowledgeable with all the set ups previous builder built in the house."

"Excellent service. Very nice technician great attitude work ethic."

"Technicians were on schedule, kept a clean work area and completed the job satisfactorily."

"Joe was very professional & thorough. He explained to me the need to replace both relief values for the hot water tank & boiler. Also the replacement of the main boiler drain. He pointed out that there was a slight crack on the burner coupling & this would need to be replaced soon. He indicated to me that he would have Strogen's send over a quote in a few days."

"The technician was very good at what he was going to do and took time to explain"

"On-time. Prepared for the task. Efficient & knowledgeable. What more can there be? Oh, yes; personable, too."

"Pretty much everything that could go wrong did go wrong. The tech. didn't show for the scheduled appt, not once but twice (even after I rcd a phone call the day before confirming the appt). The tech did OK work but then said I had a broken part that later turned out to be OK. I'm not sure I trust Strongen's at this point."

"Ted was great - knowledgeable, friend\y, courteous. He was patient in explaining what was happening with my furnace."

"He is very smart and nice too"

"He was fast and did a good job."

"We were quite satisfied, but it took a while to get the part needed."

"Richard=Great service, worked fast, nice guy. Couldn't ask for better service. Strogens is my place now for sure."

"The technician seemed very through and provided me with a lot of knowledge pertaining to my system."

"Great Service!"

"Great service!"

"He was pleasant, efficient and got the job done"

"The tech providers and customer service were excellent. The person who ordered parts was not professional. She was kind over the phone but did not answer my questions to my satisfaction. I did not know how much I would be charged until the tech told me on the day of repairs. I should of have a choice."

"Given that this is a new system installation, it is disappointing that the system is still not working at full capability. The guys that are coming for service are great, but it is obvious that they are not fully trained or familiar with this Lennox system. I get it, it is new technology, but there are still a lot of questions to be answered and nobody seems to a have them. I still owe the final 50% and I want to pay and put this behind me, so I look forward to Strogens and Lennox getting the system working at 100%."