Strogen's Service Experts Reviews

"Great service"

"Fantastic service"

"Dont make referrals"

"Very nice and explained everything."

"Appt. cancelled by Technician and rescheduled."

"I appreciated speaking to Kelly, who answered the phone. She was very helpful and professional. Later the same day, I had an appointment for an evaluation 2 days later."

"The split units are the best thing I ever got for my home and having yearly maintenance and if anything is wrong for them to come out is efficient and fantastic"

"Very knowledgeable and answered all my questions satisfactorily."

"They respond to every call in a timely manor"

"Brian was very personable and helpful."

"Always reliable. Technicians are friendly and knowledgeable"

"Two missed appointments in recent past. However this one went well."

"Missed appointments, non responsive to my "emergency" request, failure to return calls andmmore."

"Great Service"

"Everyone is professional and knowledgeable"

"The techs that come to the house appear to be well trained and knowledgeable about my particular unit."

"Timely Competent Friendly"

"Your workers were very pleasant and got the job done in 2 days.They kept the area clean .They answered any of our questions we asked and explained it so we could understand. They moved a birds nest with 4 babies to a safer place for me."

"Always excellent technicians arrive and are very focused on their mission."

"Service technician was courteous, clear about work, neat in work area, verified system worked. All good."

"Your tech was extremely courteous. Please note the price for a new filter from your company was +$150; I could purchase 3 of the same quality for $95. Needless-to-say, I am changing my own filter,"

"Strogens has obviously experienced some issues over the past few years but the two technicians who were here on 6/17/22 were super thorough and friendly. I was impressed with the improvement."

"The Guys did their best to resolve my problem."

"The tech was friendly and knowledgeable."

"Service is outstanding, prices are fair, and services provided in a timely manner."

"continuous good and timely service"

"As always, Bobbie did an excellent job. Punctual, courteous, very thorough and great attention to detail."

"Easily and happily done! The men we've dealt with thus far have been the best we've encountered, for whatever the provider service, in the 25 years since we've lived in New England. Their combination of "people" skills with their obvious experience and expertise is a tribute to the company they represent. We heard of Strogen's from a very satisfied customer of long standing, Tim McDonald, a friend and neighbor. From the moment Paul visited to do the assessment and initial paperwork we felt comfortable. No dilly-dallying around. Paul made us feel we understood the contract and that Strogen's saw this relationship as a long-term commitment, and not a one-time deal. Rob and Ryan followed up promptly, installed the water heater without a hitch, and treated us like old familiar clients. Yesterday, you called to schedule the installation of our air conditioner and furnace, a service we had to postpone for a week because of visiting house guests. Two more pluses: (1) you called promptly about the follow-up service, relieving us of the normal routine of having to track you down with dogs, and (2) you were understanding about our need to postpone and happy to accommodate an alternate date. Kudos to all. Happy to be aboard. Mark and Kay Kimble"

"Rick is an expert in the field. I feel very comfortable having work done when Im not available to be there. Phenomenal work ethic!"

"Have not got a call back yet for an estimate on new furnace still waiting its been 5 days and counting so far can not give honest grade"

"Great , knowledgeable, staff."

"The technician was very knowledgeable."

"Good service!"

"Technician excellent, polite and efficient"

"We were in an emergent situation and they came out that morning. Very professional, extremely helpful"

"Reliability and professionalism."

"A little far away from many of my customers that are down Moultonboro neck"

"Very prompt service"

"I can count on a good, thorough job each time."

"Getting to know Strogens. Had a couple of minor glitches but is ok now."

"Tech Bobby was very customer focused and knowledgable."

"The furnace had to be scheduled 3 times which is challenging for the work schedules. The a/c technician said one of our units looked like it hadnt been cleaned in years when we have had you out for the past couple of years."

"Due to the price of a visit. I felt $292.00 was excessive."

"every step was explained by the technician"

"Thorough"

"I made an appt on 4-13-2022 for a check-up on my A/C since I pay for the service plan. the appt was for 5-26-2022, between 12-2p. No one showed up or called. At 2:45p someone left a vm, oops we forgot about you, and we are coming on 5-27 at 8am. I had to work, luckily my husband was home."

"Very Professional, answered all my questions."

"On time. Professional. Friendly"

"Ted! Worst service person anywhere, bar none!"

"Reliable competent technicians"

"Very efficient service"

"Reliable Good Work No nonsense"

"Nice guys, helpful, efficient. Not pushy, and helpful."

"Always good service"

"On time service"

"i have had good service"

"Very friendly, knew what he was doing."

"Availability"

"Outstanding service"

"He was very friendly and very thorough and did a great job."

"Parker did an excellent job and also explained things well. He had called prior to arriving so I did not have to wonder when someone would show up. As the previous Tech scheduled for Sat 8-10 never showed up and no info given, nor me calling in got no info. On the 4th call got Linsey and she did a great job informing me as to when a Tech would arrive."

"I have been very satisfied with the service."

"Your billing on two accounts becomes confused. Need to talk to office to straiten out. All seems fine now.."

"On timeprofessionalable to answer questiinsreliable service"

"Responsive. Good people. Good service."

"Strogen's has always proven to be a reliable company"

"The service techs have been fantastic and done good work. They're top notch. HOWEVER, twice this year I have asked for someone to contact me about getting an estimate for ductwork and the replacement of our air conditioner and furnace. I have heard nothing. Very disappointed with the lack of responsiveness especially after spending about $3000 to have Strogens replace my hot water heater and wanted estimates for several thousand dollars of additional work. If Strogens doesn't want to take my money I'm sure there are other suppliers who will."

"I never got a call back in response to my request for an accessment and quote for an AC system."

"Cody was very helpful"

"Efficient, courteous, knowledgeable, friendly"

"Paul was super, very professional, friendly, respectful and very prompt. If I had been excepted I would have used your company hands down."

"Bobby was able to diagnose the problem on his first visit and returned Tuesday to install a new part and adjust one of the dampers"

"Technician was professional and did not replace the items that the previous technician said were bad. Saved me $"

"Very efficient, pleasant technician. Couldn't be more accommodating and helpful."

"Great service and very knowledgeable"

"Technician was knowledgeable, practical and completed the work in a timely manner."

"My technician was knowledgeable and answered all the questions I had about the system."

"Promptness and courtesy and technical savy"

"Techs were professional in most of their interactions."

"Prompt, speedy service, no mess, polite."

"Your people are always professional and helpful"

"Bobby was courteous and efficient. I don't recall his co-workers name, but he was friendly and professional as well."

"Great service and very knowledgeable technician."

"Competent, courteous, techs. Answered all questions readily"

"Cody has been here twice hes very thorough and explains things."

"Listened to me, cheerfully did a wash with my spray hose, (garden,) to the reusable filter I have, after blowing dust out with his tool. Checked operation and temperature, and that it was clear outside around unit."

"Paul, Dan, John, Seth, and Bobby were Respectful and Professional at all times. I appreciated the expediency of getting my Furnace and A/C installed in a timely manner. Thank you all for your hard work."

"Bobby was the FIRST of your techs to wear booties. I am very particular about our floors and we do not wear shoes in the house, so this has bothered me in the past. I appreciate his efficiency as he got the job done quickly and thoroughly. I was a bit surprised being asked for $30 to pay for a filter, not that I didn't mind paying for it, just that it was unexpected. I, like most people don't like unexpected expenses that wasn't explained ahead of time. It should have been noted when I made the appointment that pricing had changed. Any rating under 10 is due to the "surprise" charge."

"Seem to solve problem for now"

"Professional Wore masks Used shoe coverings when came into the house Explained what they were doing"

"Rick was on time and discussed what he intended to do. Rick identified a refrigerant leak in a cooling coil and discussed with me and sent a message to the office wit coil data for replacement."

"Serviceman was on time, very pleasant and work was done efficiently."

"They stuck to their schedule, were efficient, respectful of my home, and worked well as a team. They were very thorough and I couldnt be happier"

"Great service and thorough communication"

"Because the repair technician arrived an hour later than the time I was told, and I had to call 3 times to verify so.eone was coming. Also, the problem wasn't fixed."

"The technician explained everything clearly Than that needed to be Performed."

"I would have given a 10, but as good as the technician was (very pleasant and knowledgeable), he didn't have a replacement filter in the correct size for my air handler, so he had to use a cheap replacement I had lying around. This is not the first time this has happened (why I have cheap replacements lying around). You need to make sure that all the trucks are equipped with a variety of filter sizes. Frankly, that's one of the reasons I pay for the maintenance program - to ensure that I do not have to worry about changing filters."

"Respectful Let us know will be running late late Much appreciated"

"Friendly and efficient"

"Service call was on time, work was performed as per agreement and area was left clean."

"Very professional and curteous"

"The technicians were great! They were careful to put on booties each time coming into my house. They were knowledgeable, polite, and friendly. They were right on time also."

"Cameron is a very polite, knowledgeable and efficient worker."

"Was satisfied with how professional & told me what he was doing"

"Brian was obviously new, very polite, but needed quite a bit of coaching."

"I was impressed with all aspects of my HVAC experience with the Strogen's experts. They were punctual, friendly, responsible (cleaned up after themselves), and helpful. They took the time to explain what they were doing. They asked for my input for placement of pipes, etc. Overall, it was a very successful installation."

"Good communications-reminder call and call 1/2 hour befor actually arriving."

"Great tech - on time and informative"

"Joseph DiPirro let me know there is an Advantage Plan available for me to protect my AC and furnace. I had called about this earlier but was told the only thing available was a twice-a-year AC maintenance plan. I plan to switch plans in June."

"Tech was knowledgeable about system and very professional."

"despite a long wait for the service date, once they arrived they did a thorough job."

"Paul was very professional. Even though I couldnt have what I wanted done, he offered ideas and educated me about them."

"Technician showed up on time, was very polite and efficient."

"Very good communication and knowledge"

"Rob, Sean, and Andrew were efficient, thoughtful and thorough in the work they did and the interactions they had with us."

"The guys were fantastic, knowledgeable, professional, and courteous."

"Rick was very helpful, did great servicing ac and diagnosing problems."

"My email request was answered promptly. The technician showed up quickly and the hot water heater was replaced within a couple of days."

"All of the technicians were professional and courteous. They took obvious pride in their work. When there was a start-up issue, one technician stayed behind to observe the repair technician to learn why the boiler did not fire."

"Your customer service person was excellent and understood my needs. The tech arrived very promptly and diagnosed the problem. I only wish you'd had the part so I didn't have to wait 4 days to have heat again."

"Ted is a very knowledgeable and professional Service Technician. He serviced our old boiler and had it running better than ever. He has now serviced our new boiler several times."

"Tech Bobby was Very knowledgeable and customer focused! Also identified some gaskets that were failing and will be ordering those to replace them and the hydronic system antifreeze at the same time."

"my furnace was not operating properly for about 2 months ,jan &, feb I had another furnace guy working on the problem and didnt find what was wrong,When Ted showed up I told him what I thought was wrong and he found the problem ,(extremely loose fan belt and motor) he fixed it and that solved the problem. I was very happy!"

"Parker came on a Sunday afternoon, diagnosed and fixed the issue quickly, and was very pleasant to work with."

"Parker did an excellent job communicating the work he did and the resutls !!"

"On time, clear, waiting on estimate"

"Clear and constant communication, informative and friendly"

"Very friendly and on time"

"Friendly staff; showed up on time; very clean work; removed all trash when job was done."

"The serviceman knew just what was wrong and dealt with it quickly and efficiently. He was also very courteous."

"Very polite, professional, and thorough."

"The service was quick and professional. But I feel should not have been necessary. The problem was a clogged air filter. We had our routine service in December when it should have been detected. Also, when I called and described symptoms I was not asked if I had checked the air filter."

"On time and efficient."

"Above and beyond. Very much appreciated as we were out of town"

"Great service but very expensive"

"I gave this a 3 because I was NOT impressed with the original install (I have propane and a natural gas hot water heater was installed) NOR was I impressed with the after hours call staff (it took 2 phone calls 2 hours apart to get someone to call me back and then I was given attitude because I refused to be put on a waiting list for service). BUT the manager (Steve) called me first thing the next morning, apologized for the incorrect install, and sent someone over that day to correct it without charge. Steve addressing the concern immediately is the only reason why its not a 1."

"The technician was very apologetic as it turns out he had the part I had been waiting on for 2 months in his van but there was no communication to him that the part was not available when ordered."

"Sales person never showed up for the appointment and never called to confirm."

"Service technician was experienced, professional and pleasant person to deal with."

"Our tech was very thorough and offered a visual and explanations for the issues we had with our system."

"Timely and professional service"

"He was very nice and did what I thought might be needed but the problem continues so I really need someone to look at the entire system and analyze the problem and then correct it."

"I have not yet received a call from a sales associate to schedule a time for someone to come out and provide a quite"

"They were very Professional and helpful"

"Guys were great"

"Got here very fast and Ted did an excellent job"

"We are old and have health issues. When I called they said someone would be out ASAP. Within 1 hour Ted called and was here. I have had Ted before and always had best of care with him,"

"very satisfied"

"Polite, timely, friendly and interactive. Very knowledgeable."

"They did a thorough job and explained what they were doing. They fixed several long standing problems and charged a fair price."

"My issue was resolved quickly and thoroughly at no cost to me."

"Responded when asked, completed the job on time"

"I paid $500 dollars and nothing was really fixed. Technician said he was going to call technical support and get back to me but never did."

"The technician's performance was sub-par, but your service manager turned things around to make this an overall positive experience."

"We were charged for fixing nothing. And we had the furnace serviced by you in December and we belong to the service plan. What a fraud."

"You technology screwed up and your tech missed the appointment. Customer Service was useless. Basically blew off my concerns until I called a second time after the tech missed the entire window of time. I ended up wasting 6 hours of my day for this appointment. this has nothing to do with the tech. Norm was great. Because you have no more comment fields, I will put this here. I am sick of having customer service tell me they will call me back and then blowing me off. Do you teach that in training? I waited 3 weeks for someone to call me back and they never did. I had to call. Not my job. this has happened with other calls as well. Scheduling a cleaning was a nightmare. I sometimes wonder how you stay in business. Also your pods to take credit card payments was not working. What a surprise. I have a lot of choices out there. if you think that you are providing good service, you had better think again. the only thing keeping you going is the quality of your techs."

"call went to call center, set up appt for 8-10. Spoke with service person onday of appointment, he said he didn't service "gas" heaters. Talked to rep at Strogens, said that another tech would be at my house by 10:30, showed up at 12:15, then overcharged me, had to call in to straighten out bill"

"Friendly technician"

"The technician was out to do a combustion check on my new boiler. He was very friendly and willing to answer any questions that I had."

"Our service technician, Jim, LISTENED to me describe the problem we were having with our boiler and based on the information I provided him, quickly identified the problem and then fixed it!"

"Didnt recheck his work and left the house with NO HEAT"

"Knowledgeable, knew what he was doing. Seemed to like what he was doing and also seemed to care."

"It took three trips over two days to resolve our issue. Luckily for us, it wasn't colder than it was or we could have had a MAJOR issue. My response relate to all three visits, not just one."

"I am 83 yrs old. The technician even shoveled a part of my walk, which would not have melted, so I would be safe. He was pleasant, polite and efficient. AND arrived when scheduled. Very satisfied customer!!"

"Servicemen were great."

"Still waiting for part to be delivered to fix furnace. Also am awaiting call from sales department to discuss heating basement."

"Friendly and fast"

"Sharon logged my request promptly, the technician arrived in Avery reasonable amount of time, my issue was quickly resolved."

"The technician did a great job but there was a company meeting in the morning that made him. The lady that picked up at the office when I called told me there was always meeting on the day my appointment was scheduled. So This is no issue with the tech but rather the scheduling service. If you know there is a meeting on that days set the appointment up later so the client knows how they can spend/use their time waiting."

"When I know Parker will be the technician, I know the problem will be fixed. Service Experts is lucky to have him on the team!!!"

"The whole team was outstanding. Paul, Sean, and Rob"

"Prompt service - even on a Sunday. Bobby was our tech and he was very professional and pleasant."

"Norm has been to our house before, was quick, efficient and friendly. And, we appreciated that he was boosted. Thank you!"

"Jim was friendly and knowledgeable. He arrived in good time and was able to fix our problem."

"Bobby was a fantastic Tech! He explained everything to me and took the time to show me what went wrong. He also kept everything clean (including booties on his shoes when entering the house) and neat. I recommend him!"

"Rick the tech very good...he knew exactly what to look for also very polite"

"Technicians Bobby and Rick were outstanding. Great customer service and technical ability."

"Appreciated the quick same day service. Technician was prompt, curtious, and very knowledgeable about fixing our furnace. I will definitely call again if needed."

"Dispatcher Seth got back to me very quickly upon my request for service. He was very polite and professional and helpful. Tech Cameron was great. Really knowledgeable and polite and professional."

"the first person didn't find the real problem. the second person did. he was a 10"

"We can not RATE as we have not yet received a call back from a Strogen technician. Still waiting for a call."

"Excellent service. Cameron is a keeper!"

"Service was fine"

"Although it took a few times for someone to be able to come out. The guys were very plessant.and very courteous."

"Very knowledgeable, constantly giving me feedback on what he was doing. He didn't "talk down" to me, kept it all in layman terms."

"Full report on status of furnace by technician"

"Everyone I worked with from the original guy doing maintenance, to the sales guy to the crew that installed the boiler were amazing"

"Helpful to questions and willing to check on information regarding furnace warranty."

"Cody (I think I got the name right) was extremely responsive and helpful on both occasions when he came out. He called me back at 3AM and was very patient and helpful on the phone."

"Parker, he was fabulous!"

"The technician scheduled to come on Feb. 15 called but never came to my house. I would rate him "1". The second technician, Robert, scheduled to come on Feb. 16 did come and this survey is about his appointment."

"answered my call for help on superbowl sunday and had the parts in and installed the next day. great service"

"The service was easy and everything seems to be running great. Our furnace is noticeably quieter."

"Factory defective valve replaced promptly"

"Best tech I ever had at my house. He was courteous and knew what he was doing."

"Technition was on time, worked efficiently and maintained a professional attitude."

"The technician appeared to be not in possession of a mask and neither offered nor wore one. The service charge was more than I was quoted and even the discount offered on the Company website was not applied."

"your people arrived on time, surveyed the property and gave me an estimate for the work the next day."

"Efficient service."

"Paul Smith provided an explanation of the services and products available. He was very professional and personable giving me the information I needed to make a decision."

"He always does a great job . And I always feel better when he is done and said everything looks"

"Friendly and competent"

"Cody was awesome. Very thorough and informed me on the importance of yearly maintenance if my boiler."

"The technician came out within an hour while my basement filled up with water due to a problem with my water heater."

"Had to call Paul Smith at 7:35pm once we learned the heat wasn't working after he visited. He immediately picked up his cell and coordinated a colleague to come back and fix it."

"The technician arrived on time, determined the issue ,then reported back to me.k"

"Thorough, polite, informative."

"The tech was competent and confident.. Work was accomplished expeditiously. The tech was on time as notified. The tech was friendly having a good personality, thus, a pleasure to have here."

"Courtesy and professional during visit."

"Service techs showed up on time and were professional. They took the time to explain what was installed, how to operate the unit, and where the instructions were."

"Rick did a great job , very friendly !"

"Tech arrived on time, received via email a comprehensive explanation of work"

"Showed up late afternoon in bad weather. And was very open to providing the service we needed regarding our third floor electric heat."

"Friendly, helpful technician who got the problem solved despite being sent a defective part"

"Kelly in customer service was fantastic but we were not happy with the tech."

"Tech called and was on time. Clean appearance, professional, and polite."

"Tech was on time friendly and did his job"

"Norm forgot to turn the switch on leaving us with no heat. He was not friendly at all."

"Excellent coming quickly and worked on the furnace"

"Very nice, appreciative that I called off service when others did not have heat. Very thorough and explained things to me I didn't know."

"Norm was polite, professional and helpful."

"Maintenance person was professional and timely."

"Bobby telephoned when he would arrive. He was very polite, went right to work, explained his findings and suggestions."

"Responded promptly and took care of the problem. Technician was great."

"First technician left us without heat. Manger was supposed to call the next morning, when I returned his 2 phone calls he never bothered to call back"

"Technician was on time and got the work done timely, but had to call the next day as hot water was not working, due to valve left closed. Second tech fixed the issue."

"It was a nasty job."

"Rick was able to assess and fix the issue with ease and in a timely fashion. He was also kind and respectful of my property, offering to wear booties. Cameron also arrived and that was a very nice touch as well. I was very pleased."

"Corey was a great technician. Very thorough in completing everything we had asked for, and made us feel confident in the work that had been done. He was also very informative"

"Professional, great customer service, provided service in one day."

"Technician knew what he was doing. Came the same day I called. Was polite and respectful."

"The tech, Jim, was friendly and took the time to explain what he was doing and why. There was miscommunication around the service window We were told to expect a tech between 10-12. I called around 3, when no one had yet come. Jim arrived around 4.45. The dispatcher, Sean, had not been told the same window as we were."

"Ted Tremblay #215539 turned up very soon after I called, he diagnosed the problem from what I described (air in the system, no pressure, water from the relief valve) before he'd even got out of the truck. He fixed the issue quickly and completely."

"Highly satisfied with technician. Highly dissatisfied with the office, scheduling appointments and following through with the appointments."

"They are consistently on time, professional and thorough."

"Ted was very informative and helped me understand exactly what was going on with my system."

"The technician was very considerate and thorough in his work. As far as I can see the issues why I called are fixed now."

"Technician was very professional and friendly"

"the service technician came at the appointed time. Seemed knowledgeable and left the area clean."

"I was not there during the service. Over the years, the experience with Strogen's has always been positive."

"Long wait time between request and available service. Recognize problems businesses face, but still thought time to wait for service longer than it should be."

"Parker got the job done efficiently and effectively. He set my mind at ease about the issue and answered all my questions."

"I was very satisfied except he told me there are parts that are failing and they will be changed when they fail. Why not then?"

"Job done quickly"

"Paul made sure I got a new furnace as soon as possible- he went out of his way to have it installed on a day I didn't work!! Ver accommodating!!!"

"Cody called and showed up within time frame. Knew what the problem was and did everything to correct. Was also able to help me find a replacement transformer for my 45 year old furnace."

"Respectful and they always do a good job!"

"He explained to me what I needed to know."