Strogen's Service Experts Reviews

"We love your customer service, and the professional /personable techs that come into our home to service our heating/ac."

"I never give a 10."

"Dependable and reliable, always goes the extra mile"

"Staff is on-time and friendly, answer any questions I have."

"We never have to worry about proper service. Always spot on with Strogens"

"I was satisfied with contact from Strogens in response to me issue. They were able to get a technician to my house that same day... Problem is the issue has not been resolved... My pipes are still banging.. someone told me it may be an issue with the valves that control the water flow... valves may be shutting off too quickly causing the pipes to bang"

"Please note, I gave a very unlikely rating to the question asking how Lilly would I be to continue using your services. The reason being, we moved and you currently dont service that area. Jean"

"Friendly and efficient"

"happy with job but wish they had filter for humidifier"

"Completely satisfied"

"All service techs from Strogen's are professional and get the job done."

"Travis was very pleasant and informative and tried to determine why my lenox system is not performing adequately. He was not familiar with the type of thermostat I have. He suggested if I am still having a problem, Parker could come to assess a next step. I would appreciate making an appointment with Parker or a technician who has extensive experience with my lenox system."

"Technicians were nice and friendly but they DID NOT fix the issue I am having.. and I still have not heard from anyone of what they are to do next.... 5 DAYS later, still no word"

"the people who installed our new furnace/AC were knowledgeable, polite, answered all questions, etc. They were nice to be around!"

"Cody was great"

"Friendly professional staff completed the job thoroughly and knowledgeably."

"Less responsive than in the past. ? Not enough techs"

"I have been very impressed with Strogens as to the situation we are in at this point. They have been very helpful and they back up their product. Thank you Strogens."

"The technician was beyond helpful."

"Good service"

"Prompt courteous"

"Prompt service. Solved problem as quickly as possible given all challenges"

"Knowledgeable Employees, All Courteous & Respectful, Took the time to answer my many questions (very important to me), helpful and clean. I'm very happy"

"Service was too expensive"

"Quick service, repairs were neat"

"Service technician arrived right on time and got everything back working"

"no ones perfect"

"Responded to call from me quickly and diagnosed problem and got furnace running in efficient manner"

"Problem solved quickly and efficiently. Good explanation. Cl;ear recommendations to avoid recurrence."

"Job still pending. Technician and salesman were fine. Having to wait almost a week for a heater is difficult. I am freezing while filing this out"

"nobody gets a 10!"

"Responsive and professional"

"very knowledgeable about what he was doing...and he did it right."

"Personnel were polite, careful, tidy and informative."

"The technicians seem very knowledgable and they don't push replacing my current AC or heating unite like some companies do."

"Service was great as always. I did have to call twice. The first time I just thought I needed to be talked through resetting the system. Then I realized it was totally non-functinoal.I called back and got a promt call that time and the service tech did a great job on his first day"

"They tried to blatantly up sell me for things I didnt need"

"Service was done efficiently. Workers were courteous. Did not arrive on time but called to say that they were running late"

"the staff are very nice"

"Very friendly and thoughtful."

"Excellent service"

"We thought we signed to be a member this summer but we were;t on the list the two guys that came helped me get signed up and also helped me get a fifty dollar coupon."

"Consistently nice people who do a thorough job."

"Polite and clean also advised us about our furnace."

"Clean, respectful efficient work"

"Professional, knowledgeable, respectful staff"

"They were prompt and did a good, careful and efficient"

"Very professional impressed that you are having apprentice working in the industry."

"Technician was very good"

"Good people Good service"

"I have had positive experiences but know others who have not. I don't base my recommendation solely on my experience. If it weren't for Ted we would probably look for another provider."

"VERY FRIENDLY AND HELPFUL. PROVIDED ME WITH LOTS OF IMFORMATION"

"Parker has complete knowledge of our heating system as well as our home."

"Knowledgeable technicians"

"My only issue would be the Tech or the sales rep tracked something "black" up our back cellar stairs. I had to clean it up. Past service the tech covered their boots."

"Good attitude and reliability."

"The technicians are always professional and courteous. We've also never had a call back situation."

"my personal experience"

"Professional knowledgable answered my questions"

"Friendly"

"The technician and salesman that came out were very friendly and professional. They came out later in the day to accommodate my schedule."

"Very polite, knew what he was doing, and furnace is all better"

"20 + years of continuous great service."

"I appreciate the Maintenance Plus plan and the technicians who work for Strogens."

"Knowledgeable and professional. Prompt service as well and good communication."

"Tech did a good job."

"technician had forgotten to write down appt; after I contacted him he arrived 90 minutes late. Estimate for minisplit installation was $4000 higher than estimate from a competitor"

"It's convenient to have a single vendor service all units on premises"

"Professional service done right the fist time!"

"When technician came for yearly service on my Mini splits, they were on the phone for a long time to lead tech. Then informed me my system was broken or to use it only on fan and $2,500 to investigate I canceled my service plan at that time and they continued to bill be . They were not very friendly when I asked for a refund, after all they told me they couldnt be used and I had canceled."

"Everyone I interacted with at Strogen's was polite and knowledgeable. The repair was done in a timely manner and now works perfectly."

"The entire team was very cordial and professional."

"Always great service"

"Very quick service but too pricey."

"We have had several postponements"

"Id requested air conditioner and furnace, they didnt send someone who could service the air conditioner. And dispatcher has still not called to schedule this service."

"Professional and friendly service."

"We are long time customers of Strogens.We have never been disappointed with our service.The technicians are knowledgeable, respect the space they work in, answer all questions , friendly."

"courteous,professional,timely"

"Technician was great and extremely helpful! Scheduling was easy"

"quick service, knowledgeable technicians"

"Your servicemen are always courteous, honest, and efficient"

"I'm happy with the service"

"Techs are great"

"Happy w service"

"Stellar services, professional individuals came to my home"

"Great service awesome worker's."

"Service"

"My system still shuts off."

"Service was very fast, problem temporarily fixed while new parts being ordered"

"I never give the highest rating, because everyone should continue to look for ways to improve."

"The technician was very polite, personable, professional, cleaned up and didn't leave any mess, explained what he was doing and did a great job!"

"While the time between identifying the problem and finally getting the work done was long(6weeks), I am very impressed with your work crew and the final outcome."

"Service was fine. Could have done without the sales pitches."

"Always very helpful and quick with getting me.in for appointments"

"Good workers and very professional"

"Fast and efficient service . Tech are super nice and knowledgeable"

"The tech spent a lot of time answering my questions. He definitely went above and beyond."

"Professional service"

"Friendly, knowledgeable, puntual. I have total confidence"

"Reliable"

"Excellent service, call ahead, knowledgeable technician"

"The Strogen's install team did an outstanding job insalling our new HVAC. Best way to say it... GREAT JOB. Professionalism, SUPERB."

"Quick, efficient and friendly service"

"Fast, courteous service."

"Very courteous and efficient tech !"

"Your employees are all very courteous, helpful and efficient."

"The technician was excellent as usual. But I had a little trouble scheduling an appointment."

"Never fixed it. Was suppose to order a part and come back. Haven't seen him. I've had to restart my system several more times since. I'm not happy at all."

"The Service Technicians. Are very knowledgeable and reached out for advice as soon as needed very professional and polite"

"Service men (Parker) came and fix and did what needed to be done. Made sure everything was up and working."

"So far service has been satisfactory and we expect to continue using your serices and will recommend you to others"

"I had a. very RUDE customer representative. After asking to talk to the person in charge, she was polite and helpful."

"Friendly competent service provider. Job done quickly and in a friendly manner."

"I like the thoroughness of the service visit"

"Guys were professional! Knew what they were doing! Did it well!! But they did not replace the filters! I called to alert your service department. Was assured someone would call me back to address this concern! But...no one has called! Not a complete job!!!"

"the technicians were very knowledgeable friendly and courteous. I already feel the difference in the way my house heats and how quiet my furnace is now"

"There was Team that responded to my service call. I am going to get a new furnace :)"

"Call center had no idea the person they were contacting for an emergency service left the company. I was told they would be out that day each time I called and stayed up till midnight and no one came."

"First, the good news. They quickly came by the house to investigate why the furnace was running frequently for the Domestic Hot Water. Second, the bad news. The Technician stated he did not understand Veissmann Controllers (my Furnace). He diagnosed that the Domestic Hot Water pump was running constantly (which I already knew). He said that I would be contacted the next day... which I was not. I was charged $181."

"The techs were professional, knowledgeable, and friendly. They zeroed in on the problem, and diligently worked on it. Even when they went past 5 PM, they were friendly as they patiently explained their work to me. And they arrived within a couple hours of my first call. Strogens is awesome."

"prompt service explaining the process as they went through the inspection and cleaning"

"Fast service"

"I've had 2 recent appts. Paul Smith, with info on minisplit a/c system. Very knowledgeable and prompt. And Cody, who made a service call to my daughter's house at 165 Blackwater Rd. on 9/27. He was very courteous and helpful. Both appts. went quite well."

"Brian Leary was quick and professional and friendly. He cleaned the screens and checked the unit out so we are satisfied it will continue to give us great service."

"Very good work"

"Jason and Cody were very professional and courteous. They explained the reasons and benefits for replacing a very old heating system."

"The appointment was set up for an a/c maintenance instead of the requested furnace service. There was also someone else supposed to come to do a 19-point inspection. None of that occurred. These errors are not a good way to start a relationship with a new customer. Frustrating."

"Very knowledgeable on my unit and conducted themselves professionally."

"Ted always does a great job and is friendly too!"

"The rep did a great job of addressing my problem and explaining it. I'd give him a 10 but all service requests come with a Long wait time."

"The service was great!"

"Professional, timely"

"quality service"

"The service was fine.... I had a team of 4 people from Strogens there... that was not a problem... Sales person looked at the age of the furnace and offered me a program to replace,, I agreed because of the age of the furnace and accepted the program... Sales person told me I would be reimbursed for cost of that day's cleaning... he was not clear and ended up credited it towards the price of the new furnace... Not what I expected... I was not Happy and let him know it.."

"I know that I can depend on Strogens whenever I need to call for service."

"Good service, Expert maintenance"

"Professional, efficient, courteous installers."

"outstanding work"

"very pleasant technician who did a quick and efficient job."

"On time, thorough, professional, explained work done"

"easy to make an appointment and the technician was on time, knowledgable, and thorough with his work."

"They were great and very informative about my problem and offered me the perfect solution."

"During a recent service call due to no hot water, Parker,Tim and Nate went above and beyond the call of duty. After a thorough assessment of the situation, it was determined that water was leaking from an old pipe on the roof that was left by the previous owners onto the water tank and it fried the thermostats. Fearing that this would happen again if the roof situation wasnt addressed, Parker,Tim and Nate got to work. In no time they were on the roof removing the old pipe and replacing it with a cap that they then sealed. With the roof fixed until we can get a roofer to come out, and the thermostats replaced, we now have hot water. All three of them were polite, professional, and quick thinkers. I would highly recommend them!"

"In my experience with several companies, I have never one company capable of always being able to fix a problem. Or one company that has experienced technicians."

"Service was excellen, technician was polite and professional"

"The service technician was very pleasant, professional and knowledgeable, and the cost for the service provided was reasonable."

"I am completely satisfied with the service and technicians who performed the service. They answered any of my questions and made sure everything was good before leaving,"

"Reliable and knowledgeable"

"Brian's personally was awesome, he was friendly & respectful. Very easy to work with, His customer service was the very best. He explained everything and answered my questions to my understanding."

"He was very thorough cleaning and tuning up my equipment, probably took an hour and a half maybe 2"

"Skilled techs and on time responses"

"I TRY TO ENCOURAGE ALL OUR FRIENDS/FAMILY TO TRY STROGENS FOR THEIR HVAC NEEDS."

"Team and responsiveness"

"Did a thorough job but I thot the AC part was a little pricey."

"Rick very competent technician"

"Tec's were and demonstrated, knowledgeable, helpful, courteous, advised me & explained what they were doing."

"Knowledgeable technicians but prices are fairly high."

"Our first service call turned out to be for a simple plugged drain hose. How is it possible that when the tech left the system was up and running after a fuse was replaced that it wouldn't cool and we had to make another call which turned out to be no coolant in the lines and that was added. The third call we were told we suddenly had a leak in the cooling module and needed it replaced!! Still not working ........."

"Priced right and very dependable"

"Skilled technicians, easy to do business with."

"We are always provided excellent service when a Strogens representative is working at our house!"

"Reliable service"

"Fast service, knowledgeable technician"

"SERVICE TECHS WERE VERY PROFESSIONAL"

"Excellent service, so far anyway"

"The gentleman were professional and solve my problem reasonably."

"Polite, efficient!"

"Parker is an amazing technician - he arrived on time, identified and fixed the problem quickly, explained the issue thoroughly, and was very courteous and engaging."

"Great service"

"I used to believe that Estrogens was the best in the business, but I have recently felt that I am getting the run around. I bought a new system for my living room and now no one is answering me as to when it will be installed. I was told I'd get a call and have not been called. When I call, no one can help me. Furthermore, I was told I would get a refund of $500.00 back on my credit card and now I'm again getting the run around that the refund will be put on my credit card AFTER the installation. This is no way to run a business. Very dissatisfied. I have given Estrogens ALL my business from AC to heat. They are not returning customary service."

"Service communication is the worst. First the wrong part was ordered then when the part came in finally it did not fix the problem. A new board needs to be ordered and it has been a week and we have still heard nothing from service about a new time line. We have been with out AC for almost 2 months and its summer."

"Prompt, polite, friendly"

"They diagnosed the problem when another vendor could not fix our A/C unit"

"Installer left the a/c running and forgot to turn it off. Its been running for ten days until I was notified. I am not there very often"

"The service was great, but it was very expensive for what was required, and is the reason for answer in question 3 below"

"Good Service. However, subtle but significant changes in annual contract terms without being open about it. Recent business interactions around contracts have resulted in lower level of trust in company, even as interactions with service people have been satisfactory."

"We like how professional all the people at Strogens are and we always get fast service. Ted did a great job both times he was here and Noah was pleasant and worked well with Ted"

"Timely with great repair serviceman"

"They are aways on time and always have known what our heat or a/c unit is in need of."

"Nolan was great, but he didn't have on the work order to service both heat and ac in 1 visit. We almost had to pay for 2 visits, not acceptable."

"consistent service for many years"

"another company could not find the reason our A/C failed. Strogen's found it immediately and fixed it."

"Very polite and friendly."

"The best service. Been using them for many years"

"Professional and efficient service."

"Great ?? people excellent service"

"Reliable and trustworthy"

"I emailed you and never got an answer"

"Are reliable. Most service techs. Are polite, communicative and knowledgeable. Booking for service is usually a long way out."

"Poor communication and difficult scheduling. Repair needed parts and was not followed up on. I was also double charged, although it was refunded."

"Technicians are knowledgeable and the office has become very responsive over the past year (as opposed to before) although I do find Strogens prices to be on the higher side."

"Cost was almost $300 to fix a broken wire that a mouse had chewed on. After spending over $10,000 for a new system, I would expect a better rate."

"expert courteous service!"

"Great service"

"professional, efficient service and very nice folks to work with."

"Friendly, professional and efficient."

"Always reliable"

"All your techs are friendly and knowledgeable."

"Very thorough"

"Excellent service. Very friendly"

"Brian was extremely professional, knowledgeable and a pleasure to work with and someone who could answer our questions."

"This was a second trip out for repairs. The first tech obviously had no idea and was training a new person to boot. The second found the problem and rememedied it."

"Super polite and very informative about all questions and concerns"

"The technician was polite and knowledgeable."

"Dependable, good value."

"Service was very good; technician helpful"

"All.of the staff was so very helpful and did an amazing job!"

"I always get excellent service!"

"Tech was very friendly and courteous."

"very professional staff and reasonable pricing"

"Professional considerate knowledgeable efficient"

"Prompt service when I had a leak."

"Competent Service professional. (Cory)."

"Professional and courteous service"

"Arrived promptly! Carefully checked the AC unit. Alls well!"

"The maintenance person was outstanding. However he wasnt trained to make the necessary repairs to one of the condensers, and we have been without cooling in those 2 zones for 3 days now"

"The office staff were very helpful during my emergency and the technician was quick to get to me."

"Excellent customer service. Polite and efficient technician."

"came when he was supposed to, did his job, was courteous, everything is working fine"

"Our technician was awesome."

"They where able to pin point the issues and fix it quickly"

"Polite, responsible"

"professionalism and service"

"Highly skilled technicians"

"Excellent service, thorough, courteous and on time"

"I haven't had luck this season with scheduled appointments occurring as originally scheduled. I know service techs are busy and unexpected challenges pop-up on calls, but dispatch let me know tech would likely be showing at the end of the scheduled window and ultimately tech arrived an hour after that. This was one of two scheduled appointments I have this week for two different properties. Unfortunately, for my second planned appointment today, I was called by the dispatcher and notified that my appointment would need to be rescheduled because a tech would not be able to make it out today. It's a bit frustrating when I've planned my day to be home from work and appointments don't occur within the scheduled window or are cancelled altogether."

"My AC was serviced quickly."

"I dont recommend service companies to others."

"Great product and dedicated service"

"Problem remains unresolved. This is the third time out. The first two provided temporary repairs; this last time the system was unable to be restarted and you were - so far - unable to determine the cause."

"Installers were friendly, happy to be here, efficient and great team!"

"Reliable"

"John did a great job!"

"Professional and friendly, knowledgeable"

"Knowledgeable staff and timely."

"Great service. People"

"Responsive, communicative, and creative about a workaround."

"Pricing on replacement part was ridiculous. The part cost $25 and your company was going to charge $320."

"Rick was outstanding. He came up from Wakefield at 5PM and worked every possible test and clearly explained the issues, the course of action to correct them, and recommendations on long term options should the unit have further issues.."

"Joe, was extremely helpful, patient and knowledgeable."

"Technician did an excellent job! Told me what he was doing and answered all my questions, no matter how idiotic!"