Strogen's Service Experts Heating & Air Conditioning Reviews

"Efficient"

"He was very knowledgeable and friendly."

"Ted Tremblay, #186129, was professional, informative, diligent and an all round nice guy!"

"Ted was polite, punctual, knowledgeable, and thorough. He diagnosed my problem immediately and corrected it."

"The person was here for only a few minutes, so hopefully they got what they needed. To date the person has not submitted a proposal in more than a week, hopefully they will soon."

"Jim cleaned the furnace and gave me information as to the furnace's condition"

"Ted came to my house for a no heat call, after just having my furnace cleaned the day before. Ted was very thorough to make sure he figured out what was wrong. He replaced to parts and my heat worked again, until later that night. I had no heat again by early evening. He came right back and looked at every possible part on the furnace that could be causing the issue. He made sure my heat would stay on. He explained what he found and that he was going to discuss with Bob Strogen since it seemed like a strange occurrence. Ted said he would follow up with me and come back to check on the furnace to make sure it was still working properly."

"Tech came in time frame provided and problem was fixed - now heat on 2nd floor."

"The technicians were knowledgeable and they were more than willing to explain and share their knowledge."

"Very friendly.knowledgable. easy to explain issue to and hear what was going on. Appreshate his skill,knowledge of of problems.will happily request Joe for any further issues."

"Ryan was very polite. Answered questions I has regarding air conditioning servicing. Also asked me if I had any questions"

"Ryan is a great tech. He worked on our install as well and was fantastic and thorough on both occasions."

"Timely, Knowledgable, Courteous"

"prompt, professional and friendly service"

"Joseph was outstanding. He was professional and friendly, and got us heated again after the multiple system failures we had with our heater."

"Very kind and efficient service."

"Problem was gixed. House is warmer."

"Work was performed with no mess no fuss. Hearty handshakes for Scott: he was courteous, professional and very knowledgeable. Scott added extra value by discovering why my first floor half bath/laundry room and my mom's second floor bedroom suite are not getting enough heat. He arranged for Strogen's to schedule another appointment to resolve the circulation issue. Thanks Scott!"

"Came out right away. Fixed everything is running good now. Tech. Was very nice and professional"

"It starts with the technician saying "I hate these things" referring to our Navien unit. Throughout the visit he didn't really seem to know how to work on the unit. That doesn't give a lot of confidence in a service guy. We provided him with the error code and he had no idea what to do to trouble shoot. Basically told me to keep resetting the unit each time and then at some point it won't reset and then he/Strogen can help us. That is a ridiculous answer to me. At the end of the visit I asked him about the comment he made at the beginning and he said- he had only worked on this kind of unit 3 or 4 times. No wonder he didn't know what to do. When I called Navien to try to locate a different provider for the future because this is 2 back to back bad experiences with your company, they told me that the technician can call them and they can help them service the unit. Sad this technician didn't know this or reach out for help. You know what he didn't have any trouble doing? Charging us $99 for doing nothing and wasting 4 hours of my day waiting around for service. It is very disappointing to me that these are the experiences we have had with your company recently. Unfortunately your company is the only provider for our unit, so we are stuck, which is the only reason I did not click 1 in the next question. In reference to question 8, I find it disgusting that the technician sat in his truck smoking in my driveway and then eventually came back in with my receipt/credit card."

"Explained about the air filter"

"Rick was great at communicating the problems with my furnace so I understood, Rick was truly awesome"

"Called to address running out of hot water faster than normal. Service technician found nothing wrong. Still running out of hot water quicker than normal."

"Joseph was very knowledgeable and took time to explain what he was doing and how we could keep our furnace running clean."

"Fixed the problem"

"Scott explained all that he was doing. Came back to finish work that day."

"Strogens Service Experts providing same day service."

"Tech called to tell me when he was on the way. he was courteous and professional."

"Ted was very helpful in helping to explain everything to me during my furnace inspection, especially as a first time home buyer with little experience. Im grateful he took the time to go through everything with me and answer any questions I had"

"Excellent, knowledgeable service provided by Parker. Very friendly and a pleasure to work with."

"Lorne is very thorough, neat & efficient, polite."

"He took the time to figure out what the problem was and fixed our water heater."

"Paul was very informative and upfront with us."

"Ted very proficient at what he had to do to obtain good results"

"Ted the service technician was very knowledgeable and professional. I have used Strogens several times now and will continue."

"Granted, I'm definitely not an expert so I don't know how difficult of a diagnosis this was, but it must have been difficult to do over the past week. Being without hot water for ~4 days was inconvenient, but I know that Strogen's technicians were doing everything they could to solve the issue. I'm thankful and glad that it is resolved and the hot water is back."

"On time; Technician's experience level and willingness to answer questions; Bill that was reasonable for the service provided (not erroneous or over-inflated)."

"Curtious and discussed items with me"

"Very cordial. Accepted a barking and growling dog."

"Tech provided quick response and quick repair."

"Ryan was very efficient and completed the job in a timely manner. He explained the service that had been performed and also the advantages of signing up for a service contract which I did."

"He is good."

"Josh was extremely informative and professional"

"He was polite and efficient"

"The technician was very good."

"Ryan was great. Did the job and explained what service may be needed in the future."

"Technician was very knowledgeable and helpful"

"punctual,efficient,friendly"

"The gentleman was really good and explaining the problem. He asked me if the vent that goes outside was cleaned was cleaned from the outside and I said no. I stated it should have been clean but he would have the office schedule a day and time to do that. He mentioned that he would not go outside in the dark with the snow on the ground. I told him I would no want him too because he might fall and could not see the ground he was standing on. My though was he might fall and get hurt. THE GENTLEMAN WAS GREAT."

"Technicians were quick yet taking care to do the job right...Everyone I had contact with over the phone advised me fully what my options were and cost involved."

"Prompt call response, fast resolution to my problem and at a decent price, nice job!"

"Friendly, on time, expert diagnosis"

"Josh was knowledgeable & efficient"

"Bobby was on time and extremely helpful"

"Quick and professional emergency response and superb follow up."

"He was courteous, shared information and stuck at it still it was fixed."

"Bobby was polite, friendly, professional and knowledgeable."

"Emergency call at 6am. Joe (technician) was there within an hr. and (Dan....I think) was there shortly thereafter and problem was diagnosed and repaired within 3 hrs. Couldnt ask for better service!!"

"job well done"

"On time, efficient, pleasant"

"Mr. Trembly was on time, polite, helpful, diligent and knowledgeable."

"They are always there for me and my family. Fast efficient work. A pleasure to do business with."

"Scott took a the time to give my furnace a good servicing. Hes the only tech that has ever put foil around the outside of the filter to prevent room air from leaking into the system making it less efficient."

"The serviceman did an efficient job and described to us what he did. He also answered our questions."

"The technician was very courtious and knowlegable. Hopefully this recurring problem has finally been solved."

"He explained what he did and what might have to be done I the future if still have a problem."

"Very polite and businesslike!"

"Scott knew his business and explained everything. He also went beyond his immediate task to check out our sump pumpsmuch appreciated."

"Paul actually took the time needed to explain everything to me so I understood what was needed and why very good customer service and friendly"

"Joseph has to be one of the best technician ever. Simply because he fixed the problems I was having with me thermostats. Sounds silly but so many times I have people come to fix something and they would leave saying it was fixed it would not be fixed. Joseph took care of all my concerns."

"Arrived in the time specified and completed the job in a timely manner"

"Bobby was great and explain ef what he was doing"

"Fast and efficient."

"Dhh uh stun was prompt and courteous, and obviously knew what he was doing. Gave good answers to my questions, and left me with a good understanding of the condition of my 14 year old furnace."

"They were very competent and thorough. Went above and beyond to save the antifreeze in the system, saving me money. Efficient and clean up everything. Couldnt ask for more."

"Techs arrived on time, actually early! They were courteous. They seemed to operate efficiently. Our equipment is about 4-5 years old so didnt anticipate anything major."

"The technician did the work requested. Unfortunately when he put the system back on line, he did not open the supply and return valves for the forced hot water heat. We noticed this when the temperature was dropping in the house over time even though the unit was calling for heat."

"Shortly after scheduling service at the office with April, Lorne called with ETA. Was at the home before the ETA, spent a very thorough hour and fifteen minutes in a complicated home in our absence. Gave us an explanation follow-up after fixing our heating problem. THANKS"

"The technician arrived less than an hour after I called, spotted the problem immediately and then fixed it quickly. He was polite and clean."

"The technician was very knowledgeable just an all around good experience"

"Basically he told me my wife was to stupid to use a thermostat."

"Joseph replaced the ignitor yesterday and the furnace was working fine when he left. I turned down the heat at 10 for overnight. When I turned up the thermostat this morning there was no heat. I could hear the furnace running but no heat. I called about 6:45 am and have yet to get a call back for a technician to come back. Would think with a maintenance agreement there would be a bit of priority for a call back, even being a weekend. Frustrated right now, disrupted our day to have to be here for a tech visit. Losing confidence is Strogen as this "no heat the next day after a service call" happened a few years ago as well."

"Bob is the nicest guy. He tells you what hes doing every step of the way so your informed."

"Strogen's service rep was very helpful, knowledgeable, courteous, and taking time to give helpful information to any questions that we had."

"The technicians were fabulous... professional, respectful, cleaned up, effective. The recommendations for equipment needed for our home were ' spot on' for the replacement of our heating boiler system. The only reason that I rated a '9' and not '10', was a 'communication lapse/ breakdown' with the initial consultant, Steve. Then, eventually... Mike Strogen took over and moved along the process, expediently ... Resulting in months of delay until the project completion (mid December in New Hampshire!)"

"Very professional, cleaned up after their work was complete."

"clean, fast, and polite"

"I called late evening on a Sunday that we have no heat. Rick arrived at 10:40 p.m. and found the nozzle on the furnace plugged up, despite having had the annual service less than a month before."

"Skilled team and no surprises"

"Technician clearly explained what the problem was and what needed to be done to fix it. He was very willing to answer questions."

"Efficient friendly and explained everything"

"On time, friendly, very knowledgeable, answered questions and explained everything."

"The response time was fast, the technician was super helpful, identified the problem and fixed it. Courteously and promptly."

"Technician arrived on time, was very efficient, comprehensive, and friendly."

"When asked if the first appointment was around 8 Michele said no should be right after 7:30 because it was just down the road. He arrived after 8:35. When asking for Jim Kane she said this person knows Baxis well. The problem was not fixed and it woke me up at 3:20am firing loudly a handful of times for a half minute. Ive missed so much work trying to get this fixed. When Jim Kane can work on it please call and send him as hes the only one that doesnt have to call and read the manual and fixes it. Thank you"

"On time, polite,professional"

"Courteous and knowledgeable"

"Josh called and showed when he said he would be here. He diagnosed the problem quickly and got our heat back on. He answered all our questions and gave us tips on what to do if the problem occurred again."

"I called Strogen's with my problem and spoke to Bob Strogen and explained the problem to him. Within a hour or so a service man was at my door. I explained the problem to him and he went along with checking the unit out. He explained the problems he found and repaired them He then went over it again to answer any questions I had. That was fantastic to stop and ask me if I had any questions or concerns."

"Ryan called when he was on his way and the service was completed efficiently and unobtrusively."

"Reliability"

"On time, thorough and resolved issue"

"On time. Very professional, no requirements on my part"

"The tech that came to our house was great, he got our furnace running. Unfortunately we had to call back later as it stopped working again. Came quick and fixed us right up. Tell him thank you"

"Very polite, professional and respective of property. Concerned about damaging walls when carrying the new furnace, etc. due to the fact that we have a chair lift on the stairs so decided to use the back entrance. This decision required them to shovel a very long path from the driveway to the back entrance. Left the work area very clean."

"The tech who showed up asked "what are we doing today?" I would think he would know why he was there. And then he asked to you want me to check and change the filter? Yes, obviously. After all what am I paying your for???"

"The technician was very informative and explained the issue thoroughly."

"Both men seemed confident and honest."

"Quick response, correct diagnosis, picked up and install replacement part, correct system function restored"

"Bobby took care of an issue that was previously unresolved. Very knowledgeable."

"Prompt, great communication"

"he did a very thorough cleaning of our boiler"

"Ted is a very knowledgeable, personable and professional technician. It was a pleasure having him here."

"Scott took the time to figure out how to put the filter in correctly, the other tech tape it with duct tape that did not hold the filter in place."

"expert and friendly and neat teck.."

"Gave the furnace a good clean"

"Ted was a true gentleman. I was handling his visit today as my husband, Scott, was not at home. We have 4 small feisty rescue dogs, and it was not possible for Ted to enter through the front door safely. I asked him to please come around to the back of the house, and I would open the bulkhead door for him. It was pouring rain. He very carefully descended down the steps of our bulkhead entry. I mentioned to him thing were out of sorts due to my Dad recently having a stroke. He said he was sorry to hear of such news. He assured me he would be in and out within an hour or two. My husband, Scott, returned home, and he was impressed with the work Ted had accomplished within a short time. Moving forward, if given the opportunity, we will request Ted Tremblay for our Strogen's services."

"Took a long time to get part. It was not urgent however."

"He arrived on time, called ahead, tolerated my husband watching, completed the job as best he could, and was very pleasant."

"Ryan was very professional and provided good counsel on the replacement of our furnace"

"very prompt service, technician was vey thorough and explained everything he had to do"

"Rick was excellent. It was just too bad it took so long to get him in to solve the problems. Maybe more of your techs could be trained as well as Rick on the iComfort system?"

"Ted did an excellent job. Very courteous and knowledgeable."

"No issues"

"Technician never showed up. Never got a phone call. Had to call the office twice. Waited until 4 PM for a technician to show up for my 8-12 appointment"

"I think it should be protocol that if the outage occurs within a few hours of a cleaning that the first thing to check is the new nozzle. If this had been done 3 extra service calls could have been avoided."

"Work was started when planned, and completed in a timely, professional manner."

"$99 and all he really did was to look behind the heater and say it was broken and he would have to check parts. Then he left, maybe 10 minutes if that.?"

"Service provided on schedule and completed promptly."

"Wow, Dustin is the very best tech you have. He's polite, friendly and professional. He is not a "talker" which is greatly appreciated (you have two that I know of and it can be annoying)."

"Explains what he did. Courtesy, on time"

"Called me before coming to do an estimate."

"The technician called ahead of time, showed up ready to work, and got the job done in a timely manner."

"Tech was friendly, & informative"

"Ted went way beyond just getting the burner going. There were multiple issues that need attention and he fixed them all."

"Bob Strogen responded to my question and a service tech talked to me the next day. A service call wasn't needed. They provided the information that I was looking for."

"Scott was timely, efficient and super helpful. He answered a bunch of my newbie questions about our furnace and more. Would highly recommend!"

"Scott was very professional and pleasant during the service call."

"explained everything in detail"

"Very professional and a very clean job"

"Scott was pleasant, efficient, on time."

"I was happy to have Paul give me an estimate, but I still haven't received a written estimate as promised. I have checked my email for it and also checked my spam/junk folders."

"Rick was great. He fixed the problem and tried to save me money. Definatetly a excellent technician."

"Stogens is outstanding. My company Oyster River Real Estate has switched to them to do all our landlord's properties that we manage and they are by far the best. Hence I did not hesitate to hire them to do a complicated minisplit installation at my own property."

"Even though the representative had a full schedule and had to postpone our tune up because of it , he took the time to look over the system to try and get us a quote on the anticipated upcoming work that would need to be done"

"Ted arrived on time and with everything needed, thoroughly explained the work he was doing and the results and left the area around my furnace cleaner than he found it."

"Dustin arrived on time, 12 sharp! He was professional, knowledgeable, did his work in a timely manner...presenting a reasonable bill! What more could anyone ask?"

"Always great service. Tech explained everything as he was going along. Got us heat in under an hour, and ordered the parts needed to do the final repairs. Strogens has neve let me down in over 10 years doing business with them. I own9 properties and the take very good care of each and every one. Fair pricing, Great Service, What more could you ask for. The Best Of The Best.."

"My husband looked up the cost of parts used and we were way over charged for them."

"Jim worked hard to try and get to the insides for the tuneup but the older unit would need a much more thorough teardown to do that."

"Very knowledgeable and took time to explain what he was doing for the service."

"Was so thrilled that I called in the morning and came that afternoon. The guy was very nice and got the furnace running to keep my family warm. One 72 year old and mother with 3 children. Know others who have used Strogens and nothing but thumbs up!!"

"the technician arrived on time and performed the expected service"

"Everything worked out on the final visit but it was disappointing that more than one visit was required"

"Knowledgeable and proficient technician."

"Tec .showed up at time arranged and did a through inspection of my system. Joshua brought needed future service.to my attention which will save me big bucks by fixing it sooner than later. Thanks Josh."

"Very professional, courteous and answered all my questions."

"Prompt, courteous, thorough inspection and explanation of the current status of my furnace."

"The Tech replaced the required parts and had both heaters working well. He was professional and very courteous."

"Friendly and efficient"

"This is in regards to the past 4+ weeks of trying to get someone to fix my heat. All of my boilers were working until I got the annual tuneup over a month ago. The boiler stopped working in my unit after they left and they have yet to fix it so its working properly. They send over someone different every time so I have to start from scratch explaining whats wrong and what the previous guy said needed to be done. No one knows whats been done, what hasnt been done and what the issues are. I ask for quotes several times. Never got quotes. I call every day. No calls back. Just promises that they will email the guy that should be showing up later. No one shows up. Now I just got pushed off to next week once again...to fix something that obviously wasnt done correctly by Strogens...but Im being penalized. The pisspour communication in this company is absolutely atrocious. I have 3 boilers that will probably need to be replaced in the near future. They just lost my business for those replacements."

"Great technician"

"There was a communication hiccup resulting in our appointment needing to be rescheduled, but Strogen's immediately apologized and rescheduled the appointment for only a couple of days later. We appreciated their response to the problem and confirmed our opinion of Strogen's as providing very good service."

"Joe knows exactly how an oil furnace works and he is knowledgeable with all the set ups previous builder built in the house."

"Excellent service. Very nice technician great attitude work ethic."

"Technicians were on schedule, kept a clean work area and completed the job satisfactorily."

"Joe was very professional & thorough. He explained to me the need to replace both relief values for the hot water tank & boiler. Also the replacement of the main boiler drain. He pointed out that there was a slight crack on the burner coupling & this would need to be replaced soon. He indicated to me that he would have Strogen's send over a quote in a few days."

"The technician was very good at what he was going to do and took time to explain"

"On-time. Prepared for the task. Efficient & knowledgeable. What more can there be? Oh, yes; personable, too."

"Pretty much everything that could go wrong did go wrong. The tech. didn't show for the scheduled appt, not once but twice (even after I rcd a phone call the day before confirming the appt). The tech did OK work but then said I had a broken part that later turned out to be OK. I'm not sure I trust Strongen's at this point."

"Ted was great - knowledgeable, friend\y, courteous. He was patient in explaining what was happening with my furnace."

"He is very smart and nice too"

"He was fast and did a good job."

"We were quite satisfied, but it took a while to get the part needed."

"Richard=Great service, worked fast, nice guy. Couldn't ask for better service. Strogens is my place now for sure."

"The technician seemed very through and provided me with a lot of knowledge pertaining to my system."

"Great Service!"

"Great service!"

"He was pleasant, efficient and got the job done"

"The tech providers and customer service were excellent. The person who ordered parts was not professional. She was kind over the phone but did not answer my questions to my satisfaction. I did not know how much I would be charged until the tech told me on the day of repairs. I should of have a choice."

"Given that this is a new system installation, it is disappointing that the system is still not working at full capability. The guys that are coming for service are great, but it is obvious that they are not fully trained or familiar with this Lennox system. I get it, it is new technology, but there are still a lot of questions to be answered and nobody seems to a have them. I still owe the final 50% and I want to pay and put this behind me, so I look forward to Strogens and Lennox getting the system working at 100%."

"I have been a Strogen's customer for several years and have generally been satisfied with your service. However, I dislike feeling like I've been ripped off and I don't like surprises with respect to the nature and the cost of the repair. I had to call the office a second time to reach the technician as his initial call went to voice mail and he left no call back number. The furnace was worked on a month ago and I had no idea that this would be a charged for call. I was only advised on the nature of the repair and its cost after it had been completed. The technician explained that instead of replacing a ferrule on the line, he had to replace the firomatic valve which accepted a flared tubing and not the original straight tubing with a ferrule. Could the original fitting simply have been tightened to correct the leak? According to the bill, I received a 15% discount on the part totaling $35. The firomatic valve is available at list price anywhere for an average of $25. The result is a 25 minute repair involving a $25 part for $112 which potentially could have been resolved with a new ferrule or simply tightening the fitting??!! My answers below reflect my current perception of Strogen's and could change dependent on your response"

"Josh performed tests on our 20 year old system that have never been done before. Also found a problem with our drain. Very professional."

"My high efficiency furnace is half computer and half boiler. He seemed to have a complete understanding of both aspects."

"On time, clean and explained everything"

"Ted was polite, professional even managed to shut off all the weird basement lights and made sure that my cat didn't escape EVeryone that I have spoken with has been super friendly , great experience working with Strogens"

"Scott was professional, knew exactly what he had to do and had all the tools to replace my blower motor. I'm impressed by the ability of Strogens to source difficult to find parts for old furnaces as well."

"He performed a very thorough checkout of the furnace."

"I am still waiting for a referral. Bob said he could not help me with a solar water storage unit and would suggest another company. Still waiting."

"Ted was very knowledgeable ... arrived on time and performed beautifully ... and suggested good and useful things"

"Service performed when scheduled."

"Josh is very knowledgable and very thorough."

"gave me lots of information and very helpful."

"Joe was knowledgeable about the furnace. He did his work efficiently and in a timely manner."

"Outstanding Professional Service was performed."

"Knowledgable"

"How quick they came to take care of the problem."

"Attentive salesperson"

"The tech told me the vent damper would not work during the service visit, it,had been working fine up until then. He told me that he would leave it open while a part was ordered and that the office would call with a part price and installation cost the following Monday, they didnt call until two mondays later. The day after the tech left I went to get the model number off the vent damper and noticed a switch on the damper was left in manual, I moved the switch to automatic and the damper closed and hS been working fine ever since. When the office called with the part pricing I told them that I wouldnt need it."

"The jury is still out. Brad showed me how to reset when the display says Heating ERR which is good because as on Noon today I have needed to do this four (4) times. So rather than dole out $130 per visit I will press Reset until our November 18 annual service visit finds the problem saving me $520 so far."

"Ted was on time, courteous, respectful, - Note: I would have entered this survey as card indicates, however, it requires a gmail account will never create a gmail account as gmail is known world wide to be the most hacked emails in the world, no expectation of privacy - even hacked by google itself and all information is distributed for money and nefarious reasons. Also provides a backdoor into your computer."

"He was on time, did his job and left."

"Professional Prrsonable"

"Excellent Service"

"The technician called to let me know he was coming. He was pleasant, efficient and gave me a report of the work that he did."

"The technician was very courteous and friendly and respectful of our home. He arrived when he said that he would and completed the work in a timely fashion."

"Very courteous and friendly. Talked through a recap of the entire service with us."

"He called when en route, and arrived within the given window. He was super friendly to my dog (who is sweet, but barks a ton!!!). He was respectful to me and explained everything in language I could understand."

"Installation performed by John and Joe was fantastic. Ted visited the home just after the install and performed a status review.. WITHIN A HALF AN HOUR OF INSTALL COMPLETION. UNBELIEVEABLE !!"

"Very professional and courteous. Left the area very clean upon completion."

"Joshua was extremely knowledgeable, courteous, and took time to explain the maintenance work he performed during his visit."

"He was very thorough and polite"

"Technician called in before arriving, and reviewed details of work that had been done."

"Parker always quickly identifies the issue and solves the problem."

"He was very good at his work."

"Great job"

"Paul was prompt, knowledgeable about products and the advantage plan, and respectful."

"Scott was very cordial. He showed up within the specified time. He appeared to work efficiently. He spoke to me about the systems he worked on."

"After tech left we noticed the thermostat was fried. Most likely from sending 110 v to 12 v thermostat. It was some time and several calls before someone was sent out to replace the thermostat. It cannot control the act and we were told they'd be back monday."

"Norman! He was great, personable and explained his repair."

"Easy to work with. Personable"

"I felt Jim understood problems I was having with my furnace and knew how to correct them. I have not always felt this to be the case."

"Arrived on time, completed a thorough cleaning and informed me that nothing was wrong."

"Technician was polite, quick and even helped because I had a sleeping baby on me."

"The tech kept us notified as to his arrival time. He was extremely professional, considerate of our home and provided explanations about the service he provided during this PM visit."

"Bryan is amazing and always looking to help."

"Tech was knowledgeable and friendly"

"arrived on time, finished in a reasonable amount of time"

"Called me a half hour before appt. Allowing me to work and very capable tech once he arrived."

"I had this tech in the past and he really knows my Baxi Luna Boiler and he is soooo polite. Over the years I've had others who were excellent but eventually left Strogen's. then I had some who did not do even a slightly satisfactory tune up or other services. Hopefully this last tech I had will remain. I can't imagine anyone having any complaints about this knowledgeable and polite tech."

"The technicians we're extremely informative, patient and helpful. They both went above and beyond."

"Always dependable, always do a great job, very professional."

"Jim is great but my furnance is still acting up. I think it needed to be cold to show the problem. It still ckicks on and off within seconds. I've already lost 4 hours of work. If he could check it on a cold day after 4:30 would be great."

"Any problems were explained in a clear and concise manner. Dealing with Strogen's for a number of years. Trusted company with professional employees. The person that was at the house relayed to me that he was very pleased with the service.."

"Very professional as usual. Explained any problems in a clear and concise manner. Very clean."

"They exceeded my expectations!"

"Technician was first rate. Clear and concise and did an excellent job."

"Scott called to say he was 15 min away. We were down for 8-Noon timeframe."

"Came on time. Called before coming with eta."

"Showed up on time and complete repair to my satisfaction"

"The technician was efficient, pleasant and communicated very well."

"Technician was on time, courteous, and provided a good explanation of the results of his service."

"Ryan was very helpful addressing my concerns. I feel myself and your technicians are still in the learning curve for my Lennox HVAC with iComfort Thermostat."

"I really like Parker... He is very respectful of my home.. He is knowledgeable, friendly and takes the time to let me know what he is doing... Plus he cleans up after he is finished with my service call. Kudos to Parker..."

"technician was quick and efficient and was pleasant to deal with."

"Fast and efficient"

"One of your most knowledgeable technicians. Has worked on the system before which gives me confidence."

"Ted arrived on time and did a great job servicing my heating system."

"Very thorough.."

"Bobby was an excellent technician! Very professional and personable!"

"Joe came during the scheduled time and let me know prior to his arrival. He wasted no time in staging the maintenance. He was very helpful in providing information to me with respect to proper upkeep to provide the best furnace efficiency. Joe also explained the inner workings of the furnace and described some of the common issues that cab arise in my unit. Joe was very knowledgeable and approachable and I commend Joe for his good and timely work. Thank you, Joe!"

"Scott was courteous and professional as he performed a cleaning and a repair on my natural gas boiler. He answered my questions and was very knowledgeable about the functioning of the boiler. He did an excellent job."

"Parker does an excellent and thorough job"

"Great company, excellent technician"

"Ted called to let me know he was on his way, when he arrived he was professional and courteous, he completed all his work efficiently and without delay, explained to me everything he did, and was pleasant when he left. (your techs could benefit with updated billing equipment, like tablets - faster, and more efficient for techs and customers). Recently, I recommended Strogen's to a Next Door neighbor 's request looking for a reliable, reasonably priced, customer service oriented company for their furnace service"

"The tech was there when he said he'd be there, despite not having the correct service type information. was there to service my mini splits not my boiler, and then helped me get rescheduled for the correct service."

"Tech arrived on time and did his work in a timely manner."

"Dustin was very friendly and did a good job explaining things to me when I was asking questions."

"Everything seemed to go well, but as the service was routine maintenance on furnace and AC, it's difficult to assess the quality of the work. Everything is still running!!"

"Norman was very professional and worked quickly to solve our problem. Very friendly as well."

"Great service ! Ted called to tell me when he would arrive and was there on time. He kept me informed on what he was doing and explained everything he that was done and results of his tests."

"Very professional a job well done"

"Joseph was very professional and went out of his way to explain what he was doing and what part he was replacing and why."

"Dustin was very nice and helpful and told us what to do to help prevent the issue from occurring again and how simple it was to fix."

"They came and look and told me what it might be but never came back to fix it"

"Technician was very informative on boiler condition. Thing I should look to getting done in the future. Was very happy to answer any question about things I have been thinking about for future possibilities or additions to my boiler."

"Knew his profession"

"on time, very fast,and very thorough"

"While I can't remember his name, the technician who cleaned and serviced our furnace was knowledgeable and friendly. We would like the same technician every time we need service"

"nice customer service"

"On time, knowledgeable, polite and personable."

"Very professional and understood my system needs. Job well done"

"Identified and fixed a problem we were not aware of"

"due to the furnace being in a crawlspace the tech basically looked in the crawlspace and said he couldn't do the service."

"Really just a price quote, but the service was free."

"He got straight to the root of the problem. He also checked other components of the unit to make sure there was no other problems."

"Technician was on time (early) completed work in a satisfactory amount of time, was thorough and polite."

"The guys are great, but the equip install is not complete yet due to a DOA humidifier and some control components."

"Jim is the nicest guy and exudes confidence. I know my furnace is in good hands!"

"Well knowledge."

"The repair was completed quickly and efficiently."

"Could not ask for better service. Excellent Technician."

"Ted #176210, was awesome! His knowledge and expertise is impeccable. Ted has a great personality and answered all my questions professionally and explained all that he had done. Thanks Ted!"

"Dustin was very nice but now we have a problem with the relief valve spewing out water when the furnace is running."

"Very knowledgeable"

"Professional & knowledgeable"

"Ryan was very polite and took the time to explain everything to me"