Strogen's Service Experts Reviews

"Parker was very helpful"

"Your crew was great ,"

"Problem detected and fixed rapidly and efficiently"

"Great response time"

"They quickly and efficiently did the job in a timely fashion and left."

"Service person friendly and great to work with, however issue is not yet fixed."

"Customer service person was very responsive. Tech quickly identified problem and appears to have corrected problem."

"Service tech was very polite very knowledgeable and made sure he cleaned up after himself"

"There is more to do."

"very satisfied with Ted the tech this time. Prior experience I thought was overly charged and apparently prior tech did not solve problem. A different tech Ted had to service furnace again. Thanks Ted was nice working with you."

"Received call that he was on his way and would arrive by 8 am (and he did). He was courteous. O n all other service calls the technician has asked that I turn up thermostat that did not happen. Although, I always prepay I have always received a paper receipt. Is that not the case due to COVID. I have the email from payment."

"I can always count on Strogens for quality service."

"Tech arrived early, was very competent and left a very clean area. He fully described the work done and any issues encountered. My system continues to run quite well."

"Very nice and knowledgeable."

"Delayed response, because your answering service and your customer information system were both non-functional last weekend, which cropped your service technicians."

"I learned about the product things I didn't know before"

"He was very professional"

"Did a very thorough job"

"Answered all my questions. Was very informative."

"U didnt follow up with the next person to come right out for u didnt know how to fix the heat u guys forgot about us several phone calls we made nothing has happened 1/2 my house has no heat now for almost 2 weeks"

"Efficiency and professionalism"

"Polite and efficient"

"Very friendly, explained the issues and the resolution procedure needed. He got he job done with little trouble shooting. Always satisfied that's why I keep calling. Once I had a idiot recommended from a local oil company, I called them and stated he will never come to my house again! Thank you for all the techs you've sent to my property."

"Wow - quick and efficient. Great service. Your best tech!"

"Nome was friendly, courteous and knowledgeable."

"Pleasant and courteous."

"Very Professional Leaves area clean"

"He went over options, and explained how the system works."

"Bobby is one of the best from Strogeons that we've had at our home. And.... we've had plenty. I hope we can always have Bobby taking our service call. He's pleasant, NOT overtly frustrated with the challenge working with compactness of our system (unlike the previous technician), he his diagnostic mind is better than most and he can think outside of the 'box', looking at the big picture which was an ongoing problem, he double checked after he thought he was finished and discovered something else that needed to be done. Again, I hope he gets tagged to be our tech."

"Ted was efficient and explained what he was doing, what he found & when complete left the area clean."

"I always request Jim as he gives me great comfort with his expertise and thoroughness taking all the time he needs to complete the work. Plus the fact he's a really nice guy!"

"Ted was fantastic all the way around. Truthful and transparent in his explanations."

"Friendly and knowledgeable"

"Bobby was nice, efficient, and really seemed knowledgeable about my furnace. And he wore shoe coverings! Nice guy!"

"He seemed to know what he was doing with our Buderus boiler."

"Bobby did an excellent job checking everything out. Hes very polite & explained my problem so I could understand it."

"Was early and figured out what was wrong quick"

"on time, personable, informed about the system, explained things to me in a way I could understand, competent and professional"

"Took a long time to get someone over and the communication was not good."

"Derek was very friendly, professional, and knowledgeable."

"Rick was very helpful. The problem was fixed right away. Response time on Sunday was phenomenal. He did a little extra for us and provided us with important information."

"Seemed to be professonal and to know his trade"

"technician seemed to be very knowledgeable about oil burners !"

"Excellent technician. Thorough job. Bobby is a personable, polite young man. I would give him a 10 plus"

"He was fast and wore his mask which is a plus."

"Tech attitude and efficiency"

"He was professional and easy to talk with."

"Ted was very polite and friendly. He gave me 30 minutes notices as to when he would be arriving. He was very responsive to my one request which was to keep doors closed to keep my dog away from the stairs. When he was finished he told me in detail what he had done and subtracted a $20 coupon from my charges. Couldn't be happier."

"As always professional and friendly service"

"He was up front on all angles. Presented all information we needed on the systems he offered. There was no pressure placed or forced on us to buy this or that system. We are fully satisfied on his conduct."

"He did a very thorough job"

"Bobby was very professional and thorough."

"Bill was very good and knowledgeable"

"Quick and timely response. Technician was very good and explained the issue clearly."

"The tech called and said he was 10 min away showed up wearing booties and got right to work"

"Very helpful"

"I called your Office two times (2) to say we had an emergency and would not be home until 2:30 or 3pm But Scott called my cell phone shortly after 1pm that he was at our home You need better communication Not my problem Then Scott arrived with an attitude like it was our problem we were not home until he checked his records"

"Very knowledgeable, respectful, and provides clarification of technical issues"

"Service was excellent and then parts called and said gas valve was covered under 10 year warranty. Then I got a bill for partial cost of the valve - whats up with that."

"The service guy was great very knowledgeable and respectful"

"Service fine. Report summary never sent."

"the technician was courteous, helpful and did a good job."

"Great job done, awesome tech as always, and great Company to do business with."

"He was helpful"

"Derek was very polite, professional and clearly knew his trade."

"The guy who did the work did great."

"Quick service, solved problem"

"Technician is a very knowledgeable and concerned person. He is trustworthy and friendly. Does the job very effectively."

"The technician was prompt, courteous, and did a great job."

"The person was professional, knowledgeable and very nice as well as answering all our questions."

"Polite quick only suggestion. Needs to put a protective coverage on floor. I had to wash floor afterwards. Wasnt thrilled with that"

"Very through."

"Service is always fast, personable, and most importantly done right. Our boiler was on the outs when we bought our house. You've been servicing it for 6 years now and it's been chugging along much better ever since. Thank you for keeping us warm!"

"Excellent service and knowledge"

"Paul wore his mask around his chin. He repeatedly kept saying the air ducts were in good shape. He just kept saying it. Finally I had to say sternly that I understood and to give me a quote for the repair/patching we discussed. I have yet to receive a quote."

"The problem was solved."

"Rick and Strogen's administrative staff make appointments very easy and they are proactive when I drop the ball returning a call. Rick was clear about what he was going to do and what I could expect for a price on parts and his time. He did his work quickly and professionally, and communicated with me reliably. He followed up on what Ted did last week. I am grateful to them both as well as April and JJ in the office."

"Loren was very professional. He asked if I had questions and was very happy to respond. He took the time to make certain that had the information that you needed He is an excellent ambassador for your company. Bravo!"

"Always on time... Parker is respectful of my home and he is very thorough in the work he does on my furnace and air conditioner.. He is GREAT!!"

"Jim is awesome. To the point, but extremely helpful. This is his 2nd call to us. Ted came in between. We still don't have heat in our apartment building but his demeanor is excellent."

"On time, polite, thorough, social distanced and wore a mask!!!"

"The first tech. Completed the yearly checkup, but forgot to turnon the hot water. I had to call office to have another tech come out to get system turned on."

"Thorough Explained fixed"

"As always Ted is thorough, kind and very respectful .He has cleaned my system many times and I am confident in his opinions."

"showed up on time and completed the service and left area clean"

"Rick was very helpful and fixed my water heater quickly."

"Ted was great - knowledgeable and helpful."

"Did not include air purifier. Told to forget it."

"Good as expected"

"Norm figured out a way to make my furnace work better"

"Answered all my questions and concerns"

"Everything. Everything went prompt and efficiently. They were all gentlemen. Last night we had a surprise strogens gentleman stop by because our washer did not work. He fixed it in a moment the circuit breaker was tripped and we were delighted. Wish I got his name so we could kudos to his manager. We were vert pleased with Strogens service."

"reliable, timely, very qualified, very thorough"

"professional work was done"

"On time, professional"

"Pleasant, on time, knowledgeable service"

"Answered questions; explained service"

"Technician is very knowledgeable and gets the job done with no issues. also explains what is he doing"

"Very promt emergency repair. An efficient and nice guy!"

"Professional Knowledgeable"

"Was able to get the hot water back quickly for my Tenants"

"Technician arrived on time. Very polite and friendly. Did job quickly"

"Technician took time to explain what he found and needed to be done. Was prompt and neat"

"Friendly, prompt and wore his mask!"

"He was here very quickly and fixed the problem"

"Paul was very helpful and Is knowledgeable about the air conditioning system that we are interested in. Our main concern is the price. A previous quote from Strogens was in the $11,500 range, Why such a big increase?"

"Friendly and efficient"

"The visit was improperly scheduled. It wasn't on your calendar but it was on mine. The tech showed up at 8:00 AM ( An hour early) because he was told to be here at 8:00."

"Asked the technician if he would please check the water heater pilot before leaving as I had issues twice before with it going out after cleaning. Had to go and light it myself."

"Professional, timely, neat."

"Installed early and work does well by courteous professionals"

"Everyone was polite, courteous, hard working and always happy to answer all our questions"

"Fast installation, unit wouldn't start but was a factory issue, not your issue"

"Very unobtrusive"

"Joe is professional, totally competent, and a pleasant person."

"Scott was very professional in every respect."

"Rod arrived early Was courteous Cleaned up Left early A job well done only concern a black exhaust pipe was installed replacing a white pipe that matched the others!?"

"Quick response knowledgeable technician"

"He was honest and recommended not servicing AC and Furnace at same visit so that I could have each cleaned just before the season to insure they each were fine after the respective off seasons. So we only did the furnace this visit."

"Bobby was on time, got right to work, left the work space spotless, knowledgable, amiable and professional."

"Competent, able to work alone, honest."

"Not satisfied with the appointment set ups. Customer service reps mis-quoted the charges and also the 2 appointment dates and times. They got everything wrong! Tech who came to the house was wonderful"

"The technician was good natured. Like that in people."

"He was polite I I felt he knew what he was doing"

"Personable, efficient, knowledgeable, informative."

"The technician followed my requests regarding covid 19 safety."

"Lauren did a great job !! For the hour and a half he was here."

"Came early and did a good job installing."

"Very personable, professional and thoughtful."

"He came on time, was polite and set about his work."

"Well done competent and polite"

"Call to confirm the day before, call day of to say on the way, And excellent service- all great customer service- and love maintenance plan so I dont have to worry about calling you- and all of the above gives me faith that you will actually call when time for annual service"

"Ted was serviced our system thoroughly and explained what was done."

"Ted allowed me to watch him work and ask questions along the way. Ted has an interesting hobby that had us discussing other topics. His work on the boiler was on point and very efficient. I would use Ted again if I need my boiler serviced. Very professional, very courteous."

"I had done some research about efficiency and AC. Paul answered all my questions thoroughly. I had 2 other estimates and found those sales people to be dismissive of my questions. I was part of a conversation with Paul not told what to do and choose."

"quick efficient, timely service"

"A technician was directed to my home within 30 minutes of my call and service was completed within 2 hours."

"The service itself was very good and fixed the problem. I don't like the new scheme of charging 2 separate fees amounting to almost $200 for showing up and looking at the problem."

"I always have great techs"

"Ted was thorough, precise, and got the job done promptly"

"Great Service, technician was professional and provided service in a timely manner."

"Thorough, friendly, punctual."

"Frendly Service"

"Quick, friendly successful fix."

"Paul is awesome! He listened to all of concerns, was patient with all of our questions, and worked hard to help us with financing to make sure we got what we needed. Keep him! He deserves a raise!! :)"

"Technician very thorough and knowledgeable"

"Fast, friendly, efficient service."

"He was terrific!!!!!"

"Competent and friendly service. Made me confident I was making the right decision."

"More expense than I had anticipated"

"He was prompt and respectful of my safety concerns. Completed the work in a timely and efficient manner."

"Called when he was 15 minutes away, showed up on time, he explained what he was going to do and how the device worked, finished the work promply."

"Joe is pleasant, efficient and solved our most recent issue promptly."

"Reliable, friendly, efficient service"

"You guys have always been on time, professional, polite, and have answered all my questions when I have some"

"Joseph was very thorough and explained everything he was going to do"

"I'm very satisfied with the technician but I have a couple of follow-up questions about the replacement thermostat; I have been told someone will call me back but haven't received a call The AC still runs for over an hour sometimes if I even if I only lower the temperature one degree from 80 to 79. I can't believe that is good for the AC unit and I wonder if there are some settings on the thermostat that need to be changed. We have purchased two heat/ac units from Strogens and have always had excellent service. However, I'm don't understand why someone can't call be back and answer a couple of questions or tell me if the AC should run for an hour and a half without shutting off."

"Had conversation with service man and all questions were answered clearly and directly ,felt very comfortable with his work being done"

"Bobby was courteous, proficient, and did a great job explaining as he worked."

"Technician knows his job, communicated his arrival time, arrived promptly, was clean, courteous and efficient"

"guy was great while he was here, but never got the quote afterward"

"Nice technician and good service"

"thorough evaluation"

"Part was ordered and technician installed it. It was a long wait getting this done, but so far so good."

"Technician was very nice."

"Always happy with Strogens ??"

"Installers were very knowledgable, clean and efficient. Very pleasant to talk to and eager to explain what they were doing."

"Tech very thorough"

"Problem solved promptly and efficiently by a polite and knowlegeable technician"

"fixed my Airconditioning"

"Communication was good. COVID concerns and care are addressed and adherence was accomplished."

"Technician was very nice and was very patient!"

"They were pleasant and got the job done"

"Paul was awesome! Explained everything, was very personable, and made sure he let us know he was available to us if we had any concerns about our purchase."

"He wore his mask and provided me with the details of what he did to correct problem. Very courteous and upbeat likes his job with Strogens."

"Ryan was very helpful and answered our questions about the heat pump dry mode."

"Prompt. Positive. Thorough, not in a hurry. Willing to inspect hot water heater, as I had discussed with office staff, even though it wasnt listed on his orders."

"Jim was very knowledgeable and solved the problem quickly."

"Appeared to be a very thorough inspection. Joe explained the whole process."

"He was very professional, thoughtful and did a very thorough job. He was extremely pleasant when interacting and giving us some good information about our a/c. Thank you!"

"Nothing was done, evporator was iced over. Almost $200 for 6 mins of looking."

"Professional, knowledgeable, reliable, and courteous"

"Diagnosed & fixed the problem"

"The tech was very polite and helpful and respectful of social distancing. But the air conditioning didn't work that night. A second tech came the next day to fix it. It was minor--maybe a door not fully shut?"

"WHY.,. HE WAS GOOD AND THE SERVICE WAS EXCELLENT"

"Joe was very nice, explained what he was doing and why, answered our questions, and was very professional."

"This has been an ongoing issue for several months. Every technician finds something else wrong. A lot of money has been spent and now another issue needs to be dealt with."

"Very competent and informative."

"Not communication"

"Very Professional and imformative."

"Joe was great, but the office didn't check his paperwork regarding follow up installation needed after initial service call and make appointment"

"I wasn't here so I can't comment on the work that was done. I have no idea what the results were."

"Seemed to do the job nicely. Wore mask."

"The technician was very professional"

"The technician was excellent, personable and knowledgeable."

"He was polite and considerate"

"The technician was fine but your price was well out of my reach."

"The technician was extremely polite and provided a very Thorough checkup on my a.c. Im extremely pleased."

"Installation was quick and completed 1 week before we were told they would have it installed."

"Rapid response to call I made about how first technician did not perform work. Very good, and second technician was very polite and efficient."

"He called before he came, showed up when he said he would, patiently answered a lot of questions, and seemed to do a very good job."

"James diagnosed the problems quikley and accurately"

"the boiler is run better than it did. Ted was great."

"Prompt courteous service"

"timely and efficient"

"Loren did a nice job"

"Thorough, informative and efficient"

"The tech arrived when he said he would, and diagnosed the problem, provided a temporary fix for the boiler, and a cost. But he could not provide a repair cost. I believe it should be covered under the warranty, but he could not answer that."

"Bobby explained they issue that the safety went off as it was dirty. He cleaned it and another area. He was very friendly and professional."

"Prompt, professional, courteous"

"Great customer service via appointment line as well as technicians. Techs notified me upon arrival, kept me informed of services being performed as well as gave me a detail explanation of services rendered and items to look for in the future."

"He was very pleasant and thorough, and answered all questions asked."

"Same day service, solved the issues, very professional and friendly."

"Joe is my favorite A/C technician. I am glad he came back to Strogen's."

"pleasant professional and efficient technician."

"He was very thorough, professional and helpful."

"Solved the real problem rather than sell a solution before knowing the real problem. Very much appreciate the honesty and professionalism and desire to solve our problem! Well done!!!"

"I have not received a follow up on the quote. I was also turned down for the monthly service agreement even though I have plenty of income flowing to pay the monthly amount."

"That after cleaning of air conditioning it froze up and needed to be service again and repaired. Back when furnace was done automatic switch was not properly done."

"The issue was not happening at the time the tech was there. He checked everything. Still was not able to find a problem. Yesterday there was no hot water. Today still no hot water. I will need to make another appointment. Not the Techs fault."

"Parker replaced a filter in an efficient and timely manner."

"On time, very helpful, nice guy, knew what he was doing as he had been here previoulsy and was already familiar with the location and equipment. Made it much easier."

"Thorough and knowledgeable"

"No prior quote... Charged $298 in Materials for a Damper Assembly which i could have ordered and received, with ancillary install materials, for less than $100. Also charged Labor of $190+ for virtually one hour or less of actual work. Then called to discuss invoice and potential to replace 2nd zone damper, promised a callback which was never received. Will likely be cancelling my service contract. Original complaint of air leakage in downstairs zone with upper thermostat on and downstairs off off was not resolved???"

"However... my wife and I were expecting 'no contact' with the 'no entry' AC service. There was some initial confusion on this when the tech first arrived, but we worked it out."

"Timely, knowledgeable"

"Very competant tech."

"Very polite"

"Seemed to be very knowledgeable However I am still waiting for my estimate for the installation"

"Friendly, knowledgeable service."

"Joseph arrived same day as my call, found the problem, and fixed it."

"Because filter was not replaced."

"quick appointment and excellent service"

"Great service and technical people"

"I can't say how satisfied I am because no work has been done and no estimate has been received. I can't answer any of the following questions - give me something to go on and I can give you feedback. How long does it take to get an estimate? The person who came out on Friday was very friendly and understood what I want to do, however, if the estimate takes much longer, I will go with the company that sent me the estimate the same day they came out. They are waiting on my answer and I really want to get my work scheduled."

"Excellent in his detail of cleaning the unit. I trust Scott to do his best even if I was not here to ask him question."

"Strogen always respond quickly, and treat us like we are a valued customer. They keep us posted of any changes or arrivals, etc., and we feel very well-taken care of."

"I was told there was no access to the system, so only what "might" be wrong, and charged $261 for this wealth of information."

"Arrived as scheduled, let us know situation, repaired quickly at a reasonable price."

"Fast, efficient, friendly."

"Great company to work with!! Excellent workmanship and so professional. Everyone is helpful and accommodating!"

"Arrived on time, completed the service inspection and maintenance quickly and professionally."

"Up front and honest"

"Everyone I have dealt with at Strogen's is extremely pleasant and helpful. Your technician, Bobby is a real professional who pays attention to detail, communicates well with the customer while representing the company extremely well. We have requested Bobby for all future service calls."

"It was 10 o'clock on a Thursday night when Parker arrived. He rapidly diagnosed the problem. Fixed it and then did other tests checking to make sure the fix was correct and looking for other possible issues. He was highly competent and that was very reassuring. I may be paying a small fortune for the furnace and air conditioner Strogens installed and that visit TOTALLY convinced me I made the best decision using Strogens for my HVAC!!!!"

"Timely installation by a professional crew"

"Took care of problem that a mouse infested ac unit caused, wire problems and had set off fuse in furnace"

"excellent response time and service"

"Our service expert, Ted, was fantastic! He called prior to his visit and arrived on time. He was very knowledgable and explained everything as he was servicing the furnace. Due to the age of our furnace, he had great recommendations to save us money in the future."

"Everything was good"

"We had the "GREATEST" experience with Strogen's service. We can't tell you how happy we are with ALL of them. The installer Rod Furbush was absolutely FANTASTIC throughout the whole process. They were TERRIFIC from the Customer Service Representatives, the Installation Manager, the Technicians and to the Installer Rod. We will continue to use them to service all our future needs."

"Joe was professional, personable, knowledgeable and patient with my questions."

"up and running"

"1 st guy never found the problem 2nd guy did but did not fix it Then got a price to fix it the manager tried to charge me 1800.00 Crooks"

"Timely, efficient and thorough"

"Tech was very through answered my questions and was very polite and careful with cleaning up"

"They did an awesome job, Professional,polite My neighbor even said he was impressed with your techs (future customer)"

"Service technician was on time, polite, and completed service in a timely manner."

"Very nice...and very thorough..he also explained what he did.."

"Steve was extremely thorough in his explanation of the product based on what we asked. He got us scheduled way faster than we expected. Rod and his team were so respectful and cared about the cleanliness of my home during their work. Rod stayed until after 6:00pm to make sure the job was done and right."

"The technician was friendly and my A/C works!"

"Did maintenance check-up based on the condition and age of the furnace."

"Ted is the best, hands down. He is polite, thorough, and most important, excellent at servicing. I request him by name."

"All in all it has been a great experience working with all those involved. Only glitch that arose is minor in scope and has to do with placement of 2 shut-off switches for the mini splits and the condenser being attached a little too high to the house. These are in the process of being resolved, hopefully soon. There were a lot of moving parts with other workers in the house and especially the town road/sewer/water pounding ledge work being done just outside, feet from the house. So a lot of noise and chaos One side note the other workers in the house were impressed with the crews doing the installation and enjoyed sharing the work space with them. Thanks all"

"Scheduled and showed up on time, estimate on the spot"

"Still waiting for a proposal"

"No one contacted me with an estimate"

"Rob, Grace and Sean were promp, professional, and very neat in doing an exceptional installation."