Strogen's Service Experts Reviews

"Technician was older, experienced. Confident."

"Came on time and preformed work delegently"

"Scott was knowledgeable, efficient and pleasant."

"The installers were very professional and skilled. Made sure my new boiler was installed before the weekend. I am only frustrated that I did not receive a proper receipt as expected in order to file for the NH Rebate."

"It's very easy working with Strogen's. Everyone is courteous and professional."

"The unit is still beeping after paying over $320.... not sure I got the value out of this service at all"

"Good customer service. When you call they actually answer the phone."

"Technician is knowledgeable and expedient."

"Arrived 45 minutes prior to the quoted time frame. And left dirty filters and tracked dirt through my house"

"The tech was performing a routine service call. When he was complete- he never plugged back in the furnace sump pump.(unplugged for servicing) the water overflowed and in a few hours made a mess on the basement floor. Water had to be vacuumed up. A little more attention to detail would have been nice."

"Because they did a good job!"

"Very professional and quick to come out to view the problem."

"fast, friendly, courteous service at a fair price."

"COURTEOUS AND THOROUGH"

"Derek was very professional maintaining a clean work environment and very helpful answering all my questions."

"Showed up on time. Knowledgeable and answered my questions."

"Mr. Tremblay (no relation) Was pleasantly efficient and informative. He followed Covid-19 procedures from entrance to exit."

"on time. very professional"

"Friendly, knowledgeable technician"

"Service was prompt and successfully completed"

"When I called around and most places did not have an appointment until a week out while my boiler was down, I called Strogens, the Female on the phone was very doen to earth, friendly, and what stuck out to me the most was: she said "Strogens is not going to let you go without heat tonight!" Also, the Technician Parker was at my house in less than an hour snd was "Exceptional!" He was super friendly, patient with my questions and didnt mind me "looking over his shoulder" hoping to learn a few things as he worked. He was very "clean" how he performed the work and efficient. We quickly learned that we enjoy the same type of music and it was nice to have "real" conversation!! Thank you Parker and Strogen's!!! I was really panicking having no heat late on a Friday afternoon. You guys deserve a great review for a job well done!!!"

"SERVICE TECHNICIAN WAS GREAT! HOWEVER, WE ARE BUDGETED FOR ANNUAL SERVICING OF OUR HEATER AND AIR CONDITIONER. WE NEVER RECEIVED A NOVEMBER CALL TO SERVICE THE HEATER. HAVING IT DONE IN FEBRUARY IS UNACCEPTABLE!"

"Saw an expert at work and kept us informed when jibe was complete."

"Friendly and did great work."

"easy to schedule, on time, knowledgeable, followed COVID19 mask, wore protective shoe coverings. Have recommended company to others Only suggestion is to break down the parts and labor when pricing out"

"they came within 234 hours"

"Wayne was patient and curious about what the problem might be. The first time he came when he was there to change the blower motor he made sure before he opened the box that the blower motor was in fact in need of replacement before he opened the box of the new one so I wouldn't be charged if it didn't need replacing."

"The guys did a great job"

"Punctual,polite"

"I was given a no-cost solution to my problem."

"Quick response & quick diagnoses and repair of the problem."

"First Rep visit - great - fast, pleasant knowledgeable Second Rep - didn't know why he was there, didn't help and said he didn't like Aprilaire systems and is steam advocate..."

"The technician was friendly, professional, and quick."

"Bob helped me with adjusting the temp in the boiler but Also showed me how to do it myself"

"On-time, pleasant and fixed our hard down furnace when it was 7 degrees outside"

"Mike is very knowledgeable and gets to the point. Doesnt make a big deal and very reassuring!"

"James was prompt and efficient. There were no issues to contend with."

"Did a great job. Came on time,."

"Technician was friendly and very professional"

"professional, courteous, on time and extra care"

"Norman went above and beyond what you would expect from a service tech. Due to the storm we had a few days prior to my service I was unable to clean around the unit which is outside and a path to get to it. He shoveled a path to the unit and around it and proceeded to service it. I would have waited for better weather but he insisted on doing the job.....couldnt thank him enough..."

"They tried hard to solve my problem. Wouldnt do for them what it did for me. Its usually when very cold @ night. Not that cold during day time."

"Always good service and Rick is very knowledgeable on my new Lenox HVAC installed 2019 and the iComfort 30 Thermostat. If I could I would always want to be serviced by Rick."

"I am baffled by the fact that the service man said he would only need a half hour to clean the unit and I was charged $337 without my consent. That means you are charging me $674 per hour for a furnace cleaning, which seems vey excessive. Also, I have been very busy working a demanding job that required me to work every day for 18 days straight, 10 to 12 hours per da and got behind on reading my email. I was unaware that an appointment had been scheduled, as I had not scheduled one. This appointment should have been confirmed before someone was sent here. Moreover, I have been sneezing non-stop since the repair man serviced the unit, This happened last time as well."

"The service man was friendly and seemed to be efficient... no problems at all."

"Technician very efficient"

"Overall good service. I wish the technicians would wear masks not just bandanas"

"The person was great and answered all our questions and gave us suggestions."

"on time, courteous, professional"

"Technician was prompt, professional, and communicated well with me."

"Fixed the problem quickly"

"Great service! I had forgotten about the appointment and they were able to come back later that afternoon!"

"Ted is great does a good job and communicates and follows up."

"Very professional."

"He was very knowledgeable, considerate and efficient"

"Unfortunately, the furnace worked for a few days without problems but failed today (29 Jan)."

"Awesome work"

"The service man was exceptional and early."

"Service was completed as requested."

"problem successfully resolved in an efficient manner"

"On site technician was great, BUT we are awaiting quote/estimate for replacement. With one boiler completely shut down and the other at end of life, we are very anxious to move forward."

"The service was great, but my heat is still not working correctly- Im still having the same issue."

"Very friendly and excellent work"

"Damon took the time to explain the installation of the split system"

"13 days after a maintenance appointment, the heater failed and sent burning electric odor throughout my house which woke me at 4 a.m. on a cold morning. I had to call the fire department to check air quality. Technician who responded that day (Jan. 25) determined the capacitor was not fully functioning which should have been caught during the maintenance appointment 13 days earlier. The 1/25 call cost me $165 which I think should not have been billed because the problem was overlooked 13 days earlier during the maintenance appointment. I remain loyal to strogens nonetheless since I bought the heating system from you. Please consider a refund."

"The technician had several calls before us and upon getting to our follow up call about an oil leak he fixed the problem quickly."

"This was the 5th "call back" on the same issue. I probably shouldn't answered that question for a couple of weeks, until I can be sure the problem is fixed. James seemed very knowladgeable and took an entirely different approach when looking at the issue."

"Good service and done right the first time"

"The technician figured out what was wrong and explained what it was"

"Loren was extremely knowledgeable and answered all my questions about what was wrong with my furnace. He completely respected my home. He arrived shortly after I called Strogens and completed the job promptly. He made sure the system was working before he left."

"This is based on the third visit the last few weeks. Scott did a great job. I noticed I didn't get a survey for the previous two visits."

"Derek was very thorough. polite and appeared to be very knowledgeable with the service he was providing."

"Tech was friendly, professional and got the job done in a reasonable amount of time."

"The technician who came to clean the furnace was fine. The office was not. My first appt. the driver refused to drive down the driveway. The second, my appointment was not even scheduled. When I called the office, that conversation was disastrous with the office manager. When I asked with whom I could speak that was her supervisor, she told me to call the corporate office (not Mr. Strogen) and then told me I could leave my comments on Google. As I told Mr. Strogen, the last thing you want is an irate customer going on Google to voice their displeasure. Mr. Strogen did reached out and I'm thankful for his concern. Super disappointed in the office staff at the moment."

"on time, very polite, had mask and booties, answered all my many questions, solved the problem and on top of that mixed my garage door in 5 seconds."

"Only was at my home for boiler installation quote."

"Robert was very polite and professional and came within the time range provided. He also brought a filter as requested and turned on my humidifier which I had forgotten to switch on. He then told me that the furnace was operating well."

"Great Technician!"

"Technician was quick and efficient."

"The tech was courteous, informative and did a good job servicing my furnace."

"new filter with annual service expected."

"Norman came on time, and was efficient and courteous."

"Scott the technician was very helpful to share his experience with the equipment and recommended ways to improve the system. Consultant Paul has not forwarded me a quote he committed to send four days ago."

"Derek was very friendly and polite. It did turn out a little more expensive than I thought, but very happy with the service."

"The technician arrived, saw our maintenance person who told him he had to go do our health screening and have his temp taken. He stated that that he wasn't going to be here long enough to do that and walked in. We are a school with a strict COVID protocol."

"The technician was very knowledgeable about my furnace and he explained all the questions I asked him. He was very courteous and he treated my house with respect."

"I think the total time was about two weeks back and forth with my furnace running for awhile and shutting off. Strogen did not fix the problem so I went with a recommendation for a different company. This was a recommendation from my son. I will still most likely have you working on my air conditioner in the spring. Phyllis Kaczynski"

"Richard was fantastic. He is clearly quite expert in what he does and also communicates it quite well"

"On-time, timely and clean"

"The ^$#@ furnace is not working. It is as useless as a politician."

"He worked steadily and did a good job"

"Great service. Great Technician."

"Response to follow up problem"

"Robert was extremely helpful to us and was very fast at arriving to our home. He was polite, showed us what was wrong, found the problem quickly and kept us informed with everything."

"Thorough and friendly service."

"Bobby was very professional and thorough"

"Serviceman very professional. Carefully answered all my questions. Humidifier was leaking. Corrected problem and explained very thing very carefully"

"Tech arrived on time, completed work efficiently and provided me with feedback before leaving."

"Scott identified the source of a problem we've had with our boiler for several years, and he fixed it."

"new what he was talking about."

"Bob was very helpful and pleasant"

"Ted was very informative about the reason why one section of our house was not heating properly."

"I didnt receive feedback about the furnace such as current efficiency percent. I dont know what service was needed."

"I received a call back in a timely manner and Damon came to the house a few days later. He responded timely to emails and kept me apprised with the process and timeframes. The technicians worked quickly and did not leave a mess behind for me to clean up."

"Needed help on Christmas Eve and you guys were able to make it happen"

"The tech was courteous and truthful"

"very polite and pleasant.....answerd any and all questions ...came back the next day to check on installation..."

"Technician very professional. Wore mask and booties to protect my floors. Told me about promotion that saved me money."

"Problem solved"

"I am assuming that the service is as good as it has been in the past, but the technician never called me to say that they were on the way, so I never went to Portsmouth."

"You were there, you were available, and you got my heat back up and running that day. That plunger head valve that controlled zone 1 was very over priced, but I suppose that is what makes short term availability fix-it-now, possible - on top of the $139 surcharge."

"Derrick was great. He listened and was able to quickly diagnose the issue and fix it quickly"

"Parker was very knowledgeable about our unique heating system and very thorough in servicing our account. In addition, he explained things very well and is an overall great person."

"Even though not able to determine what caused the issue he was able to complete and follow through on making sure everything was back up and running as it should be. Very thankful for this."

"The 1st attempt to repair my humidifier was unsuccessful. The tech repaired, charged me and left. I needed to call back a few days later to have someone else come by for the repair. Charged again!"

"Fast and polite"

"Ted did a professional job. He made sure my furnace was ready to go for the winter! Made much needed repair."

"quick response to my problem and the technician was knowledgeable about the furnace. I had called a heating company that was connected to my oil company and that person put on a new nozzle which worked for a few hours only. I am very happy with the Strogen technicians."

"The tech came when he said and fixed the problem! Very happy."

"Immediate response - fixed ignitor problem"

"You arrived promptly and corrected the issue immediately. The service tech is very professional and helpful."

"He was very interested in my needs and helped me to understand how to best get the most efficiency out of my heating system. Some things that I was not aware of. He was courteous and friendly and a good representative of your company."

"I had 4 PMs this week at my business locations. The communication to me on what was done for my Portsmouth and Exeter locations was not as good as the communication/confidence I received from Norm who serviced my Seabrook and Epping locations. Norm called me and explained what he did versus Wayne. That was the difference between a 8 and a 10 rating. Also, had to call for my receipts for Portsmouth and Exeter. April was great and quick to send me my receipts. Thanks!"

"System working"

"Knowledgeable, efficient, on time,"

"The man who installed the motor to my furnace was pure kindness! He went out of his way after I waited several days unsure of when anyone would come stuck at home for hours and hours with no time frames provided and due to Im sure very busy times the windows of time chosen were unable to work. He went to get the correct motor after one that did not fit was ordered. Thank you so much for what you guys do!"

"I don't think 2 people were necessary. I was quoted a very high price for the job. The estimate did not provide any break down of part's and labor. I thought that you were giving me a free estimate. I was quoted approximately the same price, without any one coming to the home."

"prompt service technician arrive in the time frame provided."

"To date response to our concerns have been or are currently being addressed ."

"Came right out. Mix up with my call and wife thought repair. I wanted a quote to replace the furnace with either or natural gas and current oil. We have gas going down our road. Still need estimates"

"Derek arrived on-time and was very thorough."

"He was good"

"He looked at the problem and knew exactly what to do. The day before, our Strogen tech fixed the problem but there was still no more heat in the bedroom. So we called back dn TEd came and all is well now."

"He was very professional, attentive and efficient."

"Tech seemed to know what he was doing."

"provided ontime service with updates on the service"

"Aurbrey was prompt, friendly, took the time to happily answer my questions and did a thorough job tuning up my heating system"

"Norm was friendly and efficient."

"Rescheduled 3 times due to lack of techs on the scheduled day, wasn't notified of the change until after the fact. On the days when techs were available they were there during the quoted time frame."

"got here on time and was very thorough"

"Lord is great"

"the gentleman that came was that a gentleman. He came and solved the problem. What could be better."

"The provider was knowledgeable and helpful."

"Prompt and professional"

"Fair and honest"

"A fellow came to my place to clean the furnace. He did not do a good job. Rick came out and corrected the problem that was created by the prior technician."

"He was knowledgeable and efficient"

"Professional and respectful service guys."

"Good service, explained the problem, fixed it and double checked everything before leaving."

"Tech arrived early and was very professional and thorough."

"The tech was very professional & knowledgeable"

"Helpful, polite, considerate, used COVID protocols"

"Parker was very helpful"

"Your crew was great ,"

"Problem detected and fixed rapidly and efficiently"

"Great response time"

"They quickly and efficiently did the job in a timely fashion and left."

"Service person friendly and great to work with, however issue is not yet fixed."

"Customer service person was very responsive. Tech quickly identified problem and appears to have corrected problem."

"Service tech was very polite very knowledgeable and made sure he cleaned up after himself"

"There is more to do."

"very satisfied with Ted the tech this time. Prior experience I thought was overly charged and apparently prior tech did not solve problem. A different tech Ted had to service furnace again. Thanks Ted was nice working with you."

"Received call that he was on his way and would arrive by 8 am (and he did). He was courteous. O n all other service calls the technician has asked that I turn up thermostat that did not happen. Although, I always prepay I have always received a paper receipt. Is that not the case due to COVID. I have the email from payment."

"I can always count on Strogens for quality service."

"Tech arrived early, was very competent and left a very clean area. He fully described the work done and any issues encountered. My system continues to run quite well."

"Very nice and knowledgeable."

"Delayed response, because your answering service and your customer information system were both non-functional last weekend, which cropped your service technicians."

"I learned about the product things I didn't know before"

"He was very professional"

"Did a very thorough job"

"Answered all my questions. Was very informative."

"U didnt follow up with the next person to come right out for u didnt know how to fix the heat u guys forgot about us several phone calls we made nothing has happened 1/2 my house has no heat now for almost 2 weeks"

"Efficiency and professionalism"

"Polite and efficient"

"Very friendly, explained the issues and the resolution procedure needed. He got he job done with little trouble shooting. Always satisfied that's why I keep calling. Once I had a idiot recommended from a local oil company, I called them and stated he will never come to my house again! Thank you for all the techs you've sent to my property."

"Wow - quick and efficient. Great service. Your best tech!"

"Nome was friendly, courteous and knowledgeable."

"Pleasant and courteous."

"Very Professional Leaves area clean"

"He went over options, and explained how the system works."

"Bobby is one of the best from Strogeons that we've had at our home. And.... we've had plenty. I hope we can always have Bobby taking our service call. He's pleasant, NOT overtly frustrated with the challenge working with compactness of our system (unlike the previous technician), he his diagnostic mind is better than most and he can think outside of the 'box', looking at the big picture which was an ongoing problem, he double checked after he thought he was finished and discovered something else that needed to be done. Again, I hope he gets tagged to be our tech."

"Ted was efficient and explained what he was doing, what he found & when complete left the area clean."

"I always request Jim as he gives me great comfort with his expertise and thoroughness taking all the time he needs to complete the work. Plus the fact he's a really nice guy!"

"Ted was fantastic all the way around. Truthful and transparent in his explanations."

"Friendly and knowledgeable"

"Bobby was nice, efficient, and really seemed knowledgeable about my furnace. And he wore shoe coverings! Nice guy!"

"He seemed to know what he was doing with our Buderus boiler."

"Bobby did an excellent job checking everything out. Hes very polite & explained my problem so I could understand it."

"Was early and figured out what was wrong quick"

"on time, personable, informed about the system, explained things to me in a way I could understand, competent and professional"

"Took a long time to get someone over and the communication was not good."

"Derek was very friendly, professional, and knowledgeable."

"Rick was very helpful. The problem was fixed right away. Response time on Sunday was phenomenal. He did a little extra for us and provided us with important information."

"Seemed to be professonal and to know his trade"

"technician seemed to be very knowledgeable about oil burners !"

"Excellent technician. Thorough job. Bobby is a personable, polite young man. I would give him a 10 plus"

"He was fast and wore his mask which is a plus."

"Tech attitude and efficiency"

"He was professional and easy to talk with."

"Ted was very polite and friendly. He gave me 30 minutes notices as to when he would be arriving. He was very responsive to my one request which was to keep doors closed to keep my dog away from the stairs. When he was finished he told me in detail what he had done and subtracted a $20 coupon from my charges. Couldn't be happier."

"As always professional and friendly service"

"He was up front on all angles. Presented all information we needed on the systems he offered. There was no pressure placed or forced on us to buy this or that system. We are fully satisfied on his conduct."

"He did a very thorough job"

"Bobby was very professional and thorough."

"Bill was very good and knowledgeable"

"Quick and timely response. Technician was very good and explained the issue clearly."

"The tech called and said he was 10 min away showed up wearing booties and got right to work"

"Very helpful"

"I called your Office two times (2) to say we had an emergency and would not be home until 2:30 or 3pm But Scott called my cell phone shortly after 1pm that he was at our home You need better communication Not my problem Then Scott arrived with an attitude like it was our problem we were not home until he checked his records"

"Very knowledgeable, respectful, and provides clarification of technical issues"

"Service was excellent and then parts called and said gas valve was covered under 10 year warranty. Then I got a bill for partial cost of the valve - whats up with that."

"The service guy was great very knowledgeable and respectful"

"Service fine. Report summary never sent."

"the technician was courteous, helpful and did a good job."

"Great job done, awesome tech as always, and great Company to do business with."

"He was helpful"

"Derek was very polite, professional and clearly knew his trade."

"The guy who did the work did great."

"Quick service, solved problem"

"Technician is a very knowledgeable and concerned person. He is trustworthy and friendly. Does the job very effectively."

"The technician was prompt, courteous, and did a great job."

"The person was professional, knowledgeable and very nice as well as answering all our questions."

"Polite quick only suggestion. Needs to put a protective coverage on floor. I had to wash floor afterwards. Wasnt thrilled with that"

"Very through."

"Service is always fast, personable, and most importantly done right. Our boiler was on the outs when we bought our house. You've been servicing it for 6 years now and it's been chugging along much better ever since. Thank you for keeping us warm!"

"Excellent service and knowledge"

"Paul wore his mask around his chin. He repeatedly kept saying the air ducts were in good shape. He just kept saying it. Finally I had to say sternly that I understood and to give me a quote for the repair/patching we discussed. I have yet to receive a quote."

"The problem was solved."

"Rick and Strogen's administrative staff make appointments very easy and they are proactive when I drop the ball returning a call. Rick was clear about what he was going to do and what I could expect for a price on parts and his time. He did his work quickly and professionally, and communicated with me reliably. He followed up on what Ted did last week. I am grateful to them both as well as April and JJ in the office."

"Loren was very professional. He asked if I had questions and was very happy to respond. He took the time to make certain that had the information that you needed He is an excellent ambassador for your company. Bravo!"

"Always on time... Parker is respectful of my home and he is very thorough in the work he does on my furnace and air conditioner.. He is GREAT!!"

"Jim is awesome. To the point, but extremely helpful. This is his 2nd call to us. Ted came in between. We still don't have heat in our apartment building but his demeanor is excellent."

"On time, polite, thorough, social distanced and wore a mask!!!"

"The first tech. Completed the yearly checkup, but forgot to turnon the hot water. I had to call office to have another tech come out to get system turned on."

"Thorough Explained fixed"

"As always Ted is thorough, kind and very respectful .He has cleaned my system many times and I am confident in his opinions."

"showed up on time and completed the service and left area clean"

"Rick was very helpful and fixed my water heater quickly."

"Ted was great - knowledgeable and helpful."

"Did not include air purifier. Told to forget it."

"Good as expected"

"Norm figured out a way to make my furnace work better"

"Answered all my questions and concerns"

"Everything. Everything went prompt and efficiently. They were all gentlemen. Last night we had a surprise strogens gentleman stop by because our washer did not work. He fixed it in a moment the circuit breaker was tripped and we were delighted. Wish I got his name so we could kudos to his manager. We were vert pleased with Strogens service."

"reliable, timely, very qualified, very thorough"

"professional work was done"

"On time, professional"

"Pleasant, on time, knowledgeable service"

"Answered questions; explained service"

"Technician is very knowledgeable and gets the job done with no issues. also explains what is he doing"

"Very promt emergency repair. An efficient and nice guy!"

"Professional Knowledgeable"

"Was able to get the hot water back quickly for my Tenants"

"Technician arrived on time. Very polite and friendly. Did job quickly"

"Technician took time to explain what he found and needed to be done. Was prompt and neat"

"Friendly, prompt and wore his mask!"

"He was here very quickly and fixed the problem"

"Paul was very helpful and Is knowledgeable about the air conditioning system that we are interested in. Our main concern is the price. A previous quote from Strogens was in the $11,500 range, Why such a big increase?"

"Friendly and efficient"

"The visit was improperly scheduled. It wasn't on your calendar but it was on mine. The tech showed up at 8:00 AM ( An hour early) because he was told to be here at 8:00."

"Asked the technician if he would please check the water heater pilot before leaving as I had issues twice before with it going out after cleaning. Had to go and light it myself."

"Professional, timely, neat."

"Installed early and work does well by courteous professionals"

"Everyone was polite, courteous, hard working and always happy to answer all our questions"

"Fast installation, unit wouldn't start but was a factory issue, not your issue"

"Very unobtrusive"

"Joe is professional, totally competent, and a pleasant person."

"Scott was very professional in every respect."

"Rod arrived early Was courteous Cleaned up Left early A job well done only concern a black exhaust pipe was installed replacing a white pipe that matched the others!?"

"Quick response knowledgeable technician"

"He was honest and recommended not servicing AC and Furnace at same visit so that I could have each cleaned just before the season to insure they each were fine after the respective off seasons. So we only did the furnace this visit."

"Bobby was on time, got right to work, left the work space spotless, knowledgable, amiable and professional."

"Competent, able to work alone, honest."

"Not satisfied with the appointment set ups. Customer service reps mis-quoted the charges and also the 2 appointment dates and times. They got everything wrong! Tech who came to the house was wonderful"

"The technician was good natured. Like that in people."

"He was polite I I felt he knew what he was doing"

"Personable, efficient, knowledgeable, informative."

"The technician followed my requests regarding covid 19 safety."

"Lauren did a great job !! For the hour and a half he was here."

"Came early and did a good job installing."