Strogen's Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 3,194 Reviews
don S.
wolfeboro, new hampshire
mike B.
rochester, new hampshire
"Technician is very knowledgeable and gets the job done with no issues. also explains what is he doing"
john R.
barrington, new hampshire
"Very promt emergency repair. An efficient and nice guy!"
michael W.
alton bay, new hampshire
"Professional Knowledgeable"
pae I.
somersworth, new hampshire
"Was able to get the hot water back quickly for my Tenants"
sally G.
new castle, new hampshire
"Technician arrived on time. Very polite and friendly. Did job quickly"
sandra D.
dover, new hampshire
david C.
wakefield, new hampshire
"Technician took time to explain what he found and needed to be done. Was prompt and neat"
lorraine K.
dover, new hampshire
"Friendly, prompt and wore his mask!"
robin G.
berwick, maine
"He was here very quickly and fixed the problem"
robert K.
lee, new hampshire
sherry S.
portsmouth, new hampshire
robert N.
mirror lake, new hampshire
"Paul was very helpful and Is knowledgeable about the air conditioning system that we are interested in. Our main concern is the price. A previous quote from Strogens was in the $11,500 range, Why such a big increase?"
rachel E.
dover, new hampshire
ernest B.
dover, new hampshire
gail D.
wolfeboro, new hampshire
"Friendly and efficient"
russ G.
melvin village, new hampshire
"The visit was improperly scheduled. It wasn't on your calendar but it was on mine. The tech showed up at 8:00 AM ( An hour early) because he was told to be here at 8:00."
keith T.
dover, new hampshire
"Asked the technician if he would please check the water heater pilot before leaving as I had issues twice before with it going out after cleaning. Had to go and light it myself."
william D.
durham, new hampshire
jane S.
portsmouth, new hampshire
"Professional, timely, neat."
reid C.
rochester, new hampshire
"Installed early and work does well by courteous professionals"
stacie D.
dover, new hampshire
"Everyone was polite, courteous, hard working and always happy to answer all our questions"
granite apts b-6 B.
dover, new hampshire
"Fast installation, unit wouldn't start but was a factory issue, not your issue"
glenn M.
new durham, new hampshire
susan K.
greenland, new hampshire
"Very unobtrusive"
debra N.
dover, new hampshire
doucet S.
newmarket, new hampshire
laura S.
lee, new hampshire
"Joe is professional, totally competent, and a pleasant person."
lindsay E.
new castle, new hampshire
"Scott was very professional in every respect."
dale H.
durham, new hampshire
"Rod arrived early Was courteous Cleaned up Left early A job well done only concern a black exhaust pipe was installed replacing a white pipe that matched the others!?"
sam C.
dover, new hampshire
"Quick response knowledgeable technician"
george C.
lebanon, maine
steven F.
rochester, new hampshire
"He was honest and recommended not servicing AC and Furnace at same visit so that I could have each cleaned just before the season to insure they each were fine after the respective off seasons. So we only did the furnace this visit."
alice L.
durham, new hampshire
larry B.
york, maine
maryann E.
berwick, maine
fred L.
farmington, new hampshire
"Bobby was on time, got right to work, left the work space spotless, knowledgable, amiable and professional."
mitchell L.
barrington, new hampshire
donna G.
exeter, new hampshire
"Competent, able to work alone, honest."
diana B.
rochester, new hampshire
"Not satisfied with the appointment set ups. Customer service reps mis-quoted the charges and also the 2 appointment dates and times. They got everything wrong! Tech who came to the house was wonderful"
marilyn B.
rochester, new hampshire
"The technician was good natured. Like that in people."
norm R.
wolfeboro, new hampshire
richard Z.
newfield, new hampshire
luann W.
rochester, new hampshire
"He was polite I I felt he knew what he was doing"
kevin A.
farmington, new hampshire
george D.
dover, new hampshire
"Personable, efficient, knowledgeable, informative."
warren H.
milton, new hampshire
priscilla R.
dover, new hampshire
"The technician followed my requests regarding covid 19 safety."
st.charles h H.
rochester, new hampshire
john T.
sanford, maine
"Lauren did a great job !! For the hour and a half he was here."
emily Y.
wakefield, new hampshire
"Came early and did a good job installing."
lawrence B.
melvin village, new hampshire
wolfeboro ctr C.
wolfeboro, new hampshire
paula R.
portsmouth, new hampshire
"Very personable, professional and thoughtful."
barbara L.
wolfeboro, new hampshire
"He came on time, was polite and set about his work."
steve J.
portsmouth, new hampshire
"Well done competent and polite"
deb B.
acton, maine
"Call to confirm the day before, call day of to say on the way, And excellent service- all great customer service- and love maintenance plan so I dont have to worry about calling you- and all of the above gives me faith that you will actually call when time for annual service"
preston B.
rochester, new hampshire
"Ted was serviced our system thoroughly and explained what was done."
marlene F.
dover, new hampshire
fred S.
durham, new hampshire
alexander K.
rochester, new hampshire
"Ted allowed me to watch him work and ask questions along the way. Ted has an interesting hobby that had us discussing other topics. His work on the boiler was on point and very efficient. I would use Ted again if I need my boiler serviced. Very professional, very courteous."
rachel E.
dover, new hampshire
"I had done some research about efficiency and AC. Paul answered all my questions thoroughly. I had 2 other estimates and found those sales people to be dismissive of my questions. I was part of a conversation with Paul not told what to do and choose."
erin Y.
farmington, new hampshire
"quick efficient, timely service"
marilyn S.
farmington, new hampshire
"A technician was directed to my home within 30 minutes of my call and service was completed within 2 hours."
fernando G.
durham, new hampshire
"The service itself was very good and fixed the problem. I don't like the new scheme of charging 2 separate fees amounting to almost $200 for showing up and looking at the problem."
michael B.
cape neddick, maine
susan H.
dover, new hampshire
"I always have great techs"
jim H.
milton, new hampshire
christal P.
newmarket, new hampshire
david M.
dover, new hampshire
phelps C.
rye, new hampshire
paul L.
dover, new hampshire
"Ted was thorough, precise, and got the job done promptly"
walter H.
new durham, new hampshire
portsmouth acad A.
dover, new hampshire
"Great Service, technician was professional and provided service in a timely manner."
stan R.
dover, new hampshire
mark H.
wells, maine
marylyn K.
hampton, new hampshire
"Thorough, friendly, punctual."
howard I.
dover, new hampshire
"Frendly Service"
curt M.
exeter, new hampshire
"Quick, friendly successful fix."
jonathan T.
berwick, maine
"Paul is awesome! He listened to all of concerns, was patient with all of our questions, and worked hard to help us with financing to make sure we got what we needed. Keep him! He deserves a raise!! :)"
jean W.
stratham, new hampshire
dana J.
alton bay, new hampshire
leslye B.
dover, new hampshire
"Technician very thorough and knowledgeable"
laura S.
lee, new hampshire
brian M.
dover, new hampshire
christal P.
newmarket, new hampshire
"Fast, friendly, efficient service."
norm R.
wolfeboro, new hampshire
steve J.
portsmouth, new hampshire
"He was terrific!!!!!"
cheryl G.
east rochester, new hampshire
guy L.
alton, new hampshire
"Competent and friendly service. Made me confident I was making the right decision."
james L.
lee, new hampshire
"More expense than I had anticipated"
kenneth J.
durham, new hampshire
"He was prompt and respectful of my safety concerns. Completed the work in a timely and efficient manner."
john M.
dover, new hampshire
"Called when he was 15 minutes away, showed up on time, he explained what he was going to do and how the device worked, finished the work promply."
susan Z.
newcastle, new hampshire
"Joe is pleasant, efficient and solved our most recent issue promptly."
christiana D.
portsmouth, new hampshire
"Reliable, friendly, efficient service"
shannon H.
south berwick, maine
"You guys have always been on time, professional, polite, and have answered all my questions when I have some"
richard D.
berwick, maine
"Joseph was very thorough and explained everything he was going to do"
marlene O.
portsmouth, new hampshire
jack S.
dover, new hampshire
"I'm very satisfied with the technician but I have a couple of follow-up questions about the replacement thermostat; I have been told someone will call me back but haven't received a call The AC still runs for over an hour sometimes if I even if I only lower the temperature one degree from 80 to 79. I can't believe that is good for the AC unit and I wonder if there are some settings on the thermostat that need to be changed. We have purchased two heat/ac units from Strogens and have always had excellent service. However, I'm don't understand why someone can't call be back and answer a couple of questions or tell me if the AC should run for an hour and a half without shutting off."
paul M.
e. rochester, new hampshire
"Had conversation with service man and all questions were answered clearly and directly ,felt very comfortable with his work being done"
bill S.
portsmouth, new hampshire
"Bobby was courteous, proficient, and did a great job explaining as he worked."
bill M.
madbury, new hampshire
judd R.
eliot, maine
"Technician knows his job, communicated his arrival time, arrived promptly, was clean, courteous and efficient"
andrew R.
rye, new hampshire
"guy was great while he was here, but never got the quote afterward"
david B.
wolfeboro, new hampshire
"Nice technician and good service"
vincent M.
lebanon, maine
dwayne B.
new castle, new hampshire
"thorough evaluation"
rich D.
new durham, new hampshire
marcia R.
rochester, new hampshire
"Part was ordered and technician installed it. It was a long wait getting this done, but so far so good."
susan H.
durham, new hampshire
"Technician was very nice."
robin C.
exeter, new hampshire
"Always happy with Strogens ??"
susan F.
newmarket, new hampshire
bernie R.
dover, new hampshire
norman T.
barrington, new hampshire
"Installers were very knowledgable, clean and efficient. Very pleasant to talk to and eager to explain what they were doing."
edith L.
portsmouth, new hampshire
"Tech very thorough"
oscar W.
lee, new hampshire
"Problem solved promptly and efficiently by a polite and knowlegeable technician"
sue C.
durham, new hampshire
"fixed my Airconditioning"
michael R.
middleton, new hampshire
"Communication was good. COVID concerns and care are addressed and adherence was accomplished."
frank G.
dover, new hampshire
"Technician was very nice and was very patient!"
jason G.
dover, new hampshire
"They were pleasant and got the job done"
scott R.
farmington, new hampshire
"Paul was awesome! Explained everything, was very personable, and made sure he let us know he was available to us if we had any concerns about our purchase."
judith C.
east wakefield, new hampshire
"He wore his mask and provided me with the details of what he did to correct problem. Very courteous and upbeat likes his job with Strogens."
gary B.
wolfeboro, new hampshire
allen G.
exeter, new hampshire
robert P.
dover, new hampshire
sue S.
rochester, new hampshire
"Ryan was very helpful and answered our questions about the heat pump dry mode."
mark S.
dover, new hampshire
"Prompt. Positive. Thorough, not in a hurry. Willing to inspect hot water heater, as I had discussed with office staff, even though it wasnt listed on his orders."
w gough G.
new castle, new hampshire
"Jim was very knowledgeable and solved the problem quickly."
mike C.
lebanon, maine
"Appeared to be a very thorough inspection. Joe explained the whole process."
willard M.
wolfeboro, new hampshire
"He was very professional, thoughtful and did a very thorough job. He was extremely pleasant when interacting and giving us some good information about our a/c. Thank you!"
peter W.
dover, new hampshire
esther C.
dover, new hampshire
"Nothing was done, evporator was iced over. Almost $200 for 6 mins of looking."
nancy S.
strafford, new hampshire
"Professional, knowledgeable, reliable, and courteous"
paul B.
rochester, new hampshire
"Diagnosed & fixed the problem"
david P.
exeter, new hampshire
"The tech was very polite and helpful and respectful of social distancing. But the air conditioning didn't work that night. A second tech came the next day to fix it. It was minor--maybe a door not fully shut?"
glenn M.
new durham, new hampshire
jean W.
stratham, new hampshire
"WHY.,. HE WAS GOOD AND THE SERVICE WAS EXCELLENT"
cathy G.
wolfeboro, new hampshire
karen S.
new durham, new hampshire
"Joe was very nice, explained what he was doing and why, answered our questions, and was very professional."
marcia R.
rochester, new hampshire
"This has been an ongoing issue for several months. Every technician finds something else wrong. A lot of money has been spent and now another issue needs to be dealt with."
jim S.
dover, new hampshire
"Very competent and informative."
evelyn S.
dover, new hampshire
"Not communication"
sarah C.
portsmouth, new hampshire
gerald P.
ossipee, new hampshire
mike D.
rochester, new hampshire
"Very Professional and imformative."
edward H.
rochester, new hampshire
jason C.
barrington, new hampshire
"Joe was great, but the office didn't check his paperwork regarding follow up installation needed after initial service call and make appointment"
thomas C.
wolfeboro, new hampshire
"I wasn't here so I can't comment on the work that was done. I have no idea what the results were."
carol B.
durham, new hampshire
"Seemed to do the job nicely. Wore mask."
rebecca S.
portsmouth, new hampshire
marilyn A.
berwick, maine
"The technician was very professional"
annette B.
lee, new hampshire
"The technician was excellent, personable and knowledgeable."
life B.
rochester, new hampshire
"He was polite and considerate"
lois C.
kittery, maine
"The technician was fine but your price was well out of my reach."
carole K.
dover, new hampshire
"The technician was extremely polite and provided a very Thorough checkup on my a.c. Im extremely pleased."
timothy P.
rochester, new hampshire
"Installation was quick and completed 1 week before we were told they would have it installed."
diane S.
rochester, new hampshire
"Rapid response to call I made about how first technician did not perform work. Very good, and second technician was very polite and efficient."
john M.
dover, new hampshire
"He called before he came, showed up when he said he would, patiently answered a lot of questions, and seemed to do a very good job."
david E.
melvin village, new hampshire
"James diagnosed the problems quikley and accurately"
betty S.
rochester, new hampshire
chris H.
acton, maine
"the boiler is run better than it did. Ted was great."
patricia B.
wolfeboro, new hampshire
"Prompt courteous service"
sabine G.
barrington, new hampshire
charles P.
lee, new hampshire
"timely and efficient"
thomas B.
sanbornville, new hampshire
"Loren did a nice job"
john R.
newington, new hampshire
"Thorough, informative and efficient"
douglas S.
wolfeboro, new hampshire
"The tech arrived when he said he would, and diagnosed the problem, provided a temporary fix for the boiler, and a cost. But he could not provide a repair cost. I believe it should be covered under the warranty, but he could not answer that."
cheryl G.
east rochester, new hampshire
michelle R.
somerworth, new hampshire
alexandra L.
somersworth, new hampshire
"Bobby explained they issue that the safety went off as it was dirty. He cleaned it and another area. He was very friendly and professional."
maria C.
dover, new hampshire
"Prompt, professional, courteous"
jon J.
farmington, new hampshire
"Great customer service via appointment line as well as technicians. Techs notified me upon arrival, kept me informed of services being performed as well as gave me a detail explanation of services rendered and items to look for in the future."
georgia hepner H.
dover, new hampshire
"He was very pleasant and thorough, and answered all questions asked."
ned K.
portsmouth, new hampshire
"Same day service, solved the issues, very professional and friendly."
gregory S.
rochester, new hampshire
"Joe is my favorite A/C technician. I am glad he came back to Strogen's."
john F.
durham, new hampshire
"pleasant professional and efficient technician."
ellen N.
dover, new hampshire
joe L.
portsmouth, new hampshire
"He was very thorough, professional and helpful."
don S.
wolfeboro, new hampshire
"Solved the real problem rather than sell a solution before knowing the real problem. Very much appreciate the honesty and professionalism and desire to solve our problem! Well done!!!"
amy C.
rochester, new hampshire
"I have not received a follow up on the quote. I was also turned down for the monthly service agreement even though I have plenty of income flowing to pay the monthly amount."
erin R.
somersworth, new hampshire
"That after cleaning of air conditioning it froze up and needed to be service again and repaired. Back when furnace was done automatic switch was not properly done."
clarke F.
rye, new hampshire
james G.
durham, new hampshire
charles H.
hampton, new hampshire
david R.
dover, new hampshire
"The issue was not happening at the time the tech was there. He checked everything. Still was not able to find a problem. Yesterday there was no hot water. Today still no hot water. I will need to make another appointment. Not the Techs fault."
sue J.
rye, new hampshire
"Parker replaced a filter in an efficient and timely manner."
michael R.
strafford, new hampshire
william T.
wolfeboro, new hampshire
"On time, very helpful, nice guy, knew what he was doing as he had been here previoulsy and was already familiar with the location and equipment. Made it much easier."
larry M.
hampton beach, new hampshire
sheila J.
dover, new hampshire
john R.
newington, new hampshire
"Thorough and knowledgeable"
nancy A.
portsmouth, new hampshire
steve M.
center tuftonboro, new hampshire
robert S.
greenland, new hampshire
"No prior quote... Charged $298 in Materials for a Damper Assembly which i could have ordered and received, with ancillary install materials, for less than $100. Also charged Labor of $190+ for virtually one hour or less of actual work. Then called to discuss invoice and potential to replace 2nd zone damper, promised a callback which was never received. Will likely be cancelling my service contract. Original complaint of air leakage in downstairs zone with upper thermostat on and downstairs off off was not resolved???"
wayne T.
durham, new hampshire
"However... my wife and I were expecting 'no contact' with the 'no entry' AC service. There was some initial confusion on this when the tech first arrived, but we worked it out."
skip H.
newcastle, new hampshire
"Timely, knowledgeable"
guy L.
alton, new hampshire
"Very competant tech."
janet L.
dover, new hampshire
"Very polite"
william R.
barrington, new hampshire
steve B.
new durham, new hampshire
"Seemed to be very knowledgeable However I am still waiting for my estimate for the installation"
mary beth H.
portsmouth, new hampshire
"Friendly, knowledgeable service."
marsha P.
rochester, new hampshire
"Joseph arrived same day as my call, found the problem, and fixed it."
micah T.
milton, new hampshire
robert L.
dover, new hampshire
"Because filter was not replaced."
burt I.
wolfeboro, new hampshire
leslie H.
rochester, new hampshire
"quick appointment and excellent service"
david S.
dover, new hampshire
"Great service and technical people"
kelly G.
durham, new hampshire
"I can't say how satisfied I am because no work has been done and no estimate has been received. I can't answer any of the following questions - give me something to go on and I can give you feedback. How long does it take to get an estimate? The person who came out on Friday was very friendly and understood what I want to do, however, if the estimate takes much longer, I will go with the company that sent me the estimate the same day they came out. They are waiting on my answer and I really want to get my work scheduled."
william H.
w. lebanon, maine
"Excellent in his detail of cleaning the unit. I trust Scott to do his best even if I was not here to ask him question."
armand C.
york, maine
"Strogen always respond quickly, and treat us like we are a valued customer. They keep us posted of any changes or arrivals, etc., and we feel very well-taken care of."
micah T.
milton, new hampshire
"I was told there was no access to the system, so only what "might" be wrong, and charged $261 for this wealth of information."
frank K.
new durham, new hampshire
david M.
dover, new hampshire
larry B.
melvin village, new hampshire
thomas F.
dover, new hampshire
"Arrived as scheduled, let us know situation, repaired quickly at a reasonable price."
robert J.
rochester , new hampshire
"Fast, efficient, friendly."
jo-ann K.
stratham, new hampshire
"Great company to work with!! Excellent workmanship and so professional. Everyone is helpful and accommodating!"
james F.
dover, new hampshire
"Arrived on time, completed the service inspection and maintenance quickly and professionally."
alfred G.
south berwick, maine
michael P.
rochester, new hampshire
"Up front and honest"
stephen W.
mirror lake, new hampshire
"Everyone I have dealt with at Strogen's is extremely pleasant and helpful. Your technician, Bobby is a real professional who pays attention to detail, communicates well with the customer while representing the company extremely well. We have requested Bobby for all future service calls."
chris N.
strafford, new hampshire
"It was 10 o'clock on a Thursday night when Parker arrived. He rapidly diagnosed the problem. Fixed it and then did other tests checking to make sure the fix was correct and looking for other possible issues. He was highly competent and that was very reassuring. I may be paying a small fortune for the furnace and air conditioner Strogens installed and that visit TOTALLY convinced me I made the best decision using Strogens for my HVAC!!!!"
alfred M.
eliot, maine
"Timely installation by a professional crew"
sandra B.
rochester, new hampshire
cathleen B.
durham, new hampshire
"Took care of problem that a mouse infested ac unit caused, wire problems and had set off fuse in furnace"
tom L.
farmington, new hampshire
"excellent response time and service"
jo I.
strafford, new hampshire
"Our service expert, Ted, was fantastic! He called prior to his visit and arrived on time. He was very knowledgable and explained everything as he was servicing the furnace. Due to the age of our furnace, he had great recommendations to save us money in the future."
candace T.
wolfeboro, new hampshire
"Everything was good"
dan and ann A.
rochester, new hampshire
"We had the "GREATEST" experience with Strogen's service. We can't tell you how happy we are with ALL of them. The installer Rod Furbush was absolutely FANTASTIC throughout the whole process. They were TERRIFIC from the Customer Service Representatives, the Installation Manager, the Technicians and to the Installer Rod. We will continue to use them to service all our future needs."
arlene H.
rochester, new hampshire
tom S.
rye, new hampshire
ramona A.
dover, new hampshire
"Joe was professional, personable, knowledgeable and patient with my questions."
studley H.
rochester, new hampshire
richard A.
raymond, new hampshire
"up and running"
edward G.
raymond, new hampshire
"1 st guy never found the problem 2nd guy did but did not fix it Then got a price to fix it the manager tried to charge me 1800.00 Crooks"
vincent B.
portsmouth, new hampshire
"Timely, efficient and thorough"
kathryn S.
rochester, new hampshire
"Tech was very through answered my questions and was very polite and careful with cleaning up"
june M.
rochester, new hampshire
"They did an awesome job, Professional,polite My neighbor even said he was impressed with your techs (future customer)"
neal R.
dover, new hampshire
jeff V.
dover, new hampshire
ulises R.
dover, new hampshire
james P.
dover, new hampshire
liang Z.
lee, new hampshire
charles J.
somersworth, new hampshire
"Service technician was on time, polite, and completed service in a timely manner."
yvette L.
springvale, maine
"Very nice...and very thorough..he also explained what he did.."
bert C.
rochester, new hampshire
"Steve was extremely thorough in his explanation of the product based on what we asked. He got us scheduled way faster than we expected. Rod and his team were so respectful and cared about the cleanliness of my home during their work. Rod stayed until after 6:00pm to make sure the job was done and right."
karen B.
exeter, new hampshire
"The technician was friendly and my A/C works!"
james A.
dover, new hampshire
"Did maintenance check-up based on the condition and age of the furnace."
mary herman H.
south berwick, maine
"Ted is the best, hands down. He is polite, thorough, and most important, excellent at servicing. I request him by name."
therese D.
hampton, new hampshire
chris M.
portsmouth, new hampshire
"All in all it has been a great experience working with all those involved. Only glitch that arose is minor in scope and has to do with placement of 2 shut-off switches for the mini splits and the condenser being attached a little too high to the house. These are in the process of being resolved, hopefully soon. There were a lot of moving parts with other workers in the house and especially the town road/sewer/water pounding ledge work being done just outside, feet from the house. So a lot of noise and chaos One side note the other workers in the house were impressed with the crews doing the installation and enjoyed sharing the work space with them. Thanks all"
lee P.
york, maine
"Scheduled and showed up on time, estimate on the spot"
melissa O.
wolfeboro, new hampshire
"Still waiting for a proposal"
laura D.
rochester, new hampshire
"No one contacted me with an estimate"
robert O.
wolfeboro, new hampshire
"Rob, Grace and Sean were promp, professional, and very neat in doing an exceptional installation."
kathleen K.
dover, new hampshire
john wyeth W.
dover, new hampshire
jessica K.
exeter, new hampshire
skip H.
new castle, new hampshire
"Performed all services indicated for the appt. Explained rationale for his actions."
ernest H.
rochester, new hampshire
joan G.
rochester, new hampshire
"Very pleasant, wore his mask and did the job very efficiently"
douglas W.
wolfeboro, new hampshire
"Norm, courtesy and patient in all the question I had and answered them very concisely."
emily C.
durham, new hampshire
"A simple problem - we didn't know the circuit breaker was off - he found it immediately"
bob F.
hampton, new hampshire
"Tech was personable and found a problem and resolved it quickly."
j. avery agency A.
wolfeboro, new hampshire
"The tech was great. Got the job done!"
victor M.
north hampton, new hampshire
elizabeth E.
rochester, new hampshire
"The Strogen's tech was friendly, did his job in a timely manor and left.(He also arrived when expected)"
francis H.
wolfeboro, new hampshire
"Excellent service by Parker"
john M.
stratham, new hampshire
"Pro technician"
john C.
east wakefield, new hampshire
"The service guy was very through"
sue J.
rye, new hampshire
"Joe has always been very thorough and goes above and beyond with the job he does at our house. We appreciate his hard work and diligence. Joe always wears booties in the house and is very respectful."
kelsey A.
dover, new hampshire
"Everyone was very kind and efficient!"
tom L.
portsmouth, new hampshire
"Made sure the repair happened even on the weekend"
pat L.
northwood, new hampshire
charlie G.
rollinsford, new hampshire
"The technicians were professional, thorough and careful in their approach to the task of replacing faulty tubing in our system."
mary S.
durham, new hampshire
"punctual,very polite"
tim H.
dover, new hampshire
"Figured out the problem (broken capacitor) very quickly."
joanne L.
portsmouth, new hampshire
gwen S.
wolfeboro, new hampshire
"They were organized, answered all my concerns and super thorough"
jotham G.
barrington, new hampshire
"I received this survey before I received my quote. Which i still haven't received."
john A.
alton bay, new hampshire
"On time did a great job"
mary beth H.
portsmouth, new hampshire
"Technician was thorough and spent the time necessary to fix the problem. He also did a great job of explaining the process."
cynthia B.
wolfeboro, new hampshire
"Courteous and efficient service"
toby A.
rochester, new hampshire
"You've been the best service techs I've dealt with since owning my home - I've had numerous issues with my system & you're the only ones who have been able to figure things out"
katharine F.
durham, new hampshire
"He was very professional and explained every thing to me so I could understand."
robert B.
wolfeboro, new hampshire
"Service was carefully done. Lots of time was spent on looking over the problem."
norman W.
farmington, new hampshire
"Company knew what type of furnace yet the tech didn't have a new air filter on the truck. Had to clean and reuse the old filter. The owner cleaned the filter himself."
randall T.
south berwick, maine
"From working with Paul Smith on logistics and right-sizing the best solution for our family, to a stress-free installation with clear recommended improvements from Rod and Sean, our experience was highly satisfying."
john C.
durham, new hampshire
"Very thorough."
bernie R.
dover, new hampshire
"Accommodating and very professional. Honored my request to wear mask while in the basement. Coordinated with me to turn unit in so he did not have to enter residence. Just a very nice man."
leslie H.
lee, new hampshire
"I'm sorry I can't remember the technician's name! He called ahead of time, was right on time. Wore a mask, booties, gloves, was polite and was cheerful and fun to talk to. Very interesting guy. Checked furnace, A/C, etc. Very efficient."
peter O.
new durham, new hampshire
"JOE WAS FRIENDLY, PATIENT AND VERY KNOWLEDGEABLE; HE ANSWERED ALL OF MY QUESTIONS AND MADE SEVERAL SUGGESTIONS FOR SOLUTIONS"
larry B.
melvin village, new hampshire
robert M.
newington, new hampshire
"Norm arrived and quickly determined that the problem was due to low refrigerate level. He performed a recharge of the system and the equipment now works correctly."
cheryl D.
durham, new hampshire
"Derek was polite, wore a mask and did the job"
judy B.
newmarket, new hampshire
gerald S.
dover, new hampshire
ed N.
somersworth, new hampshire
"The person I spoke to when scheduling the appt. and the techs were very professional and cheerful. The techs respected our home wearing shoe covering and masks. We had 2 techs.-one did the service and another came shortly after to replace the filter. The first tech left the lights on, as instructed, and the second tech turned of the lights and made sure everything was locked. They left the work areas very clean. Thank you for always giving us excellent service."
dan/elieen B.
epping, new hampshire
"Tech knew the answers to the problem"
dick A.
wolfeboro, new hampshire
"Professional, thorough and personable."
bill E.
rye, new hampshire
"Tech courteous and help me understand what he was looking for and why."
scott R.
farmington, new hampshire
"Rod and Sean were excellent! They took great care and time to show and explain everything to us, and were real troopers dealing with some of our basement obstacles in getting the system installed."
michelle R.
rochester, new hampshire
"He said hed email me a quote. Never received one. Also why cant someone just pay you to install. Why do you insist on a contract."
susan L.
dover, new hampshire
"Prompt, professional, thorough"
al H.
n hampton, new hampshire
"He solved the problem"
phylis K.
sanbornville, new hampshire
tom C.
wolfeboro, new hampshire
"The technician took his time and worked on our unit like it was his own."
pat S.
wolfeboro, new hampshire
deb B.
wolfeboro, new hampshire
"The tech was very thorough cleaning the a/v system"
jocelyn H.
dover, new hampshire
"I called at almost 7pm and a tech was at my house within the hour. My system was iced over and couldn't be serviced. Unfortunately the tech told me to run my system on fan all night but he accidentally set both heads to auto, and one was trying to run heat while the other was trying to run AC. I called again the next morning because the system was still iced over. The tech that came out was friendly and courteous. It took him a bit but he determined that the system had been wired improperly. I can certainly understand that we are all human, and mistakes can be made. I am impressed, however, but the responsiveness of the service techs. I am very happy with the system overall."
william K.
durham, new hampshire
"Very happy"
john D.
dover, new hampshire
"Efficient and friendly technician"
vincent K.
dover, new hampshire
"He thoroughly checked everything and fixed the problem on a timely basis."
josh A.
barrington, new hampshire
neal R.
dover, new hampshire
"Nothing really to report and everything seems to be operating as it should."
jessica L.
lee, new hampshire
"The technician called me around 7:30pm to say he was on his way. I had all but given up hope that someone would make it out to our house at that point, so I was thrilled. He was able to diagnose and fix the problem, even with the sun going down and mice scurrying around our AC unit. We are very grateful. My negative, which has nothing to do with the service provided by the technician (but I don't know where else to put it) is with scheduling. I scheduled my appointment online - or, at least, I thought I did. When I called the next day to follow up I was told that the appointment had not been confirmed because the technicians were overbooked. Had I not called, I would have waited around all day for no one to show up and for our problem to continue. In the future I will call to book my appointments, but I would just recommend that you overhaul that booking system so that that doesn't happen to other people."
wayne L.
rochester, new hampshire
"Norm came earlier than expected after calling in advance and did a very thorough job of servicing our AC unit. He also advised us about the annual service agreement, which we signed on to."
kevin B.
north hampton, new hampshire
"Parker was very professional, courteous, and informative."
phil M.
sanbornville, new hampshire
"I've been happy with the services I've received from Strogen's."
wayne D.
rochester, new hampshire
"Bobby, was great with his communication. Got my ac units blowing nice and cool again."
mary C.
somersworth, new hampshire
"Was able to get me in for service within 1 week. Came early and was friendly and helpful."
mary L.
dover, new hampshire
ellen O.
rochester, new hampshire
"The technician came to the house - found the problem immediately - fixed the problem and was on his way !! Never expected to get such quick service on a day when it was very busy !"
tom C.
rochester, new hampshire
"Ted was polite and professional. He was knowledgeable and provided the service in a timely manner."
grace F.
rochester, new hampshire
"Fast efficient courteous service"
beryl H.
durham, new hampshire
"Joe was professional, helpful, and did a competent job."
justin S.
barrington, new hampshire
"The wall unit in my bedroom was not working at all (since installation). I did not need to use the heat since my bedroom was always warm enough. However, with the outdoor temps, I was thrilled that Derek fixed the unit - it's so cool in my room now. Kim"
jim D.
rochester, new hampshire
mark B.
raymond, new hampshire
"Everything went great! From the quote guy (sorry I think his name was Paul) to the guys that put in my mini split."
marilyn B.
rochester, new hampshire
"Because everyone was so good. The job was done quickly and no meds was left."
angelo D.
hampton, new hampshire
"He was very informative and polite"
bob T.
hampton, new hampshire
"i cant really answer this survey , i wasn't present when the work was done and wont be there for several days ."
kevin G.
wolfeboro, new hampshire
"Called when 30 minutes out and kept me informed of all he was doing."
philip S.
sanbornville, new hampshire
jim J.
stratham, new hampshire
"Everything went smooth. The only thing is that I did not get new filters in my return vents."
winni station S.
wolfeboro, new hampshire
"Lynne was kind, thorough and efficient."
roger T.
madbury, new hampshire
"Wore a mask explained problem neaJs"
judy H.
rochester, new hampshire
"he told me what I needed to know. Was courteous and professional"
scott W.
rochester, new hampshire
"Quick and efficient"
katelyn J.
rochester, new hampshire
wayne H.
newmarket, new hampshire
"Arrived when scheduled. Very thorough."
steven R.
durham, new hampshire
"He did a good job, explained everything."
marc G.
rochester, new hampshire
"very profession, good work, very friendly"
robert R.
freemont, new hampshire
dale H.
durham, new hampshire
"Skilled! Careful! Polite!"
pamela M.
hampton, new hampshire
pam L.
dover, new hampshire
"Great service and Rick answered all my questions very informatively"
david S.
dover, new hampshire
robert R.
south lebanon, maine
john W.
tuftonboro, new hampshire
debra L.
dover, new hampshire
"Very respectful. Followed social distancing and wore mask. Wore shoe covering too keep floors clean. Cleaned up workspace. Due to age of my equipment, informed me about advantage program."
lisa G.
nottingham, new hampshire
"Scott was punctual and very polite! Made it very easy to have the AC serviced!"
judith H.
dover, new hampshire
rev edward j. K.
dover, new hampshire
"Technician "Peter???" friendly, efficient, through."
ginette T.
portsmouth, new hampshire
"Rod F and Sean P. Were amazing, very polite and helpful regarding our questions. They kept the area extremely clean. Covered the carpet area leading to the work area. We were very impressed with them."
chris K.
alton, new hampshire
"Fast, efficient service"
timothy S.
dover, new hampshire
david M.
dover, new hampshire
lorraine L.
dover, new hampshire
"I was surprised that the technician didn't wear shoe coverings when coming into the kitchen and livingroom and thought perhaps he might have mentioned he was going to use the kitchen faucets. Ordinarily I wouldn't mention this, but in these times of covid-19 it would seem a good idea."
danielle D.
somersworth, new hampshire
"Great customer service and technician was excellent"
bruce H.
dover, new hampshire
william L.
epping, new hampshire
"Tech was efficient, and very clean. Service is excellent. So efficient that neighbor called for Strogen's number and called for service and was satisfied as well,"
richard M.
dover, new hampshire
"Rick was very thorough."
marcy E.
dover, new hampshire
crystine M.
dover, new hampshire
wensley jones J.
rochester, new hampshire
"Would be a "10" if the technician wore a face mask. We were Covid questioned the day before by your office but thought "why the questions when your tech. arrives with no mask"."
margaret C.
wolfeboro, new hampshire
"Efficient and courteous"
linda L.
york, maine
jonathan D.
dover, new hampshire
"Professional, well done"
bill T.
center barnstead, new hampshire
"Tech was very nice, came in & went straight to work, found the issue & repaired it"
susan J.
tuftonboro, new hampshire
"Good service"
howard I.
dover, new hampshire
denise T.
dover, new hampshire
"Thorough job done. Area left neat and clean."
david H.
portsmouth, new hampshire
don C.
dover, new hampshire
"Technician went about the task as I observed, very professional."
michael M.
rochester, new hampshire
"You guys are always on time, efficient and personable."
karen S.
mirror lake, new hampshire
"Very efficient. Had mask and gloves on.."
paul R.
hampton, new hampshire
"No work was done. Technician did not get pictures I sent to office and did not have parts/tools to make repairs. Had to schedule for another day."
carrol B.
new durham, new hampshire
"Paul was very helpful with all my email questions. Rod and Sean did a superb install of my new boiler. Ted and Loren promply took care of a minor leak after install"
rob G.
rochester, new hampshire
"Parker was very thorough and easy to work with. And I appreciate how quickly you were able to provide service."
david B.
portsmouth, new hampshire
"Derrick was very friendly and knowledgable."
rose L.
farmington, new hampshire
"I had a boiler cleaning which went fine the tech recommended getting an estimate for a replacement. Steve came the next day. It's been over a week and no estimate"
pauline H.
berwick, maine
"The gentleman was very professional and answered all my husband's questions with ease. He was actually early due to a cancellation somewhere else and fit us in earlier. Nice surprise."
kim T.
gonic, new hampshire
"Jim came by 10 am for yearly maintenance check. He advised that the heat exchanger appeared to have a small leak, but the unit was running and he would speak with someone at Strogen's for 2nd opinion. He left. About 2 hours later I had no hot water and the heating baseboards did not get warm/hot. I did have both earlier in the morning. I called to have a tech come back out in the afternoon to address the issue, The same tech arrived by 4, looked at the unit - said there was dirt or something on the exchanger, he cleaned it off - ran tests for hot water and we had it again. He said he had been speaking with another Strogen rep and the unit needs to be replaced - the exchanger has a 10 year warranty (was installed 2013) but the manufacturer doesn't make that part anymore so the unit will need to be replaced. Someone will be reaching out to me soon. But the hot water should be available until it can be replaced. Then he left. Well, around 6pm no hot water again. I called and they would send a tech out Friday night to address the issue. Rick arrived around 7:30. He inspected the unit then tested for hot water. We had hot water again. I told him about the day's events and asked him to place a note on the account to expedite the replacement process. I don't want to have to do this again with 3 calls in one day. It's Sunday, and we still have hot water. So, I'm not sure what Rick did differently. However, I still would like the replacement done as soon as possible - especially where there is a known issue that can cause future issues. Plus the exchanger is still under warranty. As a 30 year customer of Strogen's I trust the issue will be resolved soon. I appreciate the 2 extra service calls and thank you for your assistance. I look forward to hearing from Strogens very soon. Thank you!"
cynthia H.
portsmouth, new hampshire
"Norm called prior to arriving and went right to work when he arrived. He was very pleasant."
arthur F.
dover, new hampshire
sandy W.
wolfeboro, new hampshire
"Loren was timely, professional and took appropriate precautions regarding COVID."
douglas L.
dover, new hampshire