Strogen's Service Experts Reviews

"Scott does a very detailed job in going over our system. He is the best tech that I have had with any company. I would like to have him any time any service with Strogens."

"The technician did an excellent job, opening up the furnace to check and clean the coils, and then opened up and cleaned the compressor outside. The outside unit was -filthy-. Had not been cleaned in years. Once he was done, it looked brand new! Very happy!"

"Parker is very efficient, friendly, and personable."

"Tech is pleasant. Focused on the task. Excellent and fast diagnosing the problem. Clear about costs."

"The work was done efficiently, the technician called 20 minutes before arriving to let us know he was coming, and he was very professional."

"Service man on time, very helpful and pleasant"

"Technician was on time and informative about the visit."

"I always feel very sure everything is in order when Jim is here. He is so thorough and a delightful man as well."

"Responded promptly to request for service"

"Salesman was great."

"Norm was great, the work seemed to go well and smoothly. After he left, there was a metallic ticking coming from the fan, I called you back, but the sound cleared up after about an hour. Perhaps a piece of metal caught in the fan mechanism, which fallout eventually? Has been fine since."

"Parker is the best technician. He is very knowledgeable and very thorough."

"Tech Did a great job."

"Reasons for the score of 5: 1. He is supposed to let me know when he is done with his A/C maintenance work but he left without informing me. So my garage door was left open until an hour later after my conference call is done. 2. He did not turn off the water completely but only the valve that he used to clean out the A/C unit. Beacuse the other valve is still on caused the water pipe to leak due to too much pressure and I had fixe the replace connector. I assume he did satisfactory maintenance work as a professional Storgen technician. But he left without telling me is not an acceptable behavior especially I asked him to do so when he started this maintenance."

"problem not resolved or identified completely. Now have to wait for an appointment to see what is wrong with the condenser."

"Friendly and knowledgeable."

"PM performed in a timely manner and on schedule."

"Service was very efficient and knowledgeable."

"The service service tech was fine. He seemed quite efficient. The one negative was that after he left, we found the attic stairs still were still down and the light on."

"Damon explained every step of the process that was needed to get our air conditioning installed. Very patient with our questions and very helpful."

"Professional, personable"

"The technician was very knowledgeable and friendly. Gave great suggestions and input. Terrific work! Will be calling for our heating needs as well."

"efficient, thorough"

"Nice, personable, efficient, technician, but other than that I really dont know what they do."

"Knowledgeable, courteous, respectful."

"Knowledge and experience of technicians for heat +ac."

"On time, polite. Professional"

"Parker is amazing. He is very professional and thorough. I only like him at my house"

"Richard was prompt and professional. When he couldn't reach me on my phone, he called my wife's number to let us know he was coming by."

"Very efficient and professional service"

"Scott was helpful in switching out the GFI outlet that tripped randomly. He is very professional."

"Did not get a written receipt otherwise really good ... also did not get an email receipt"

"good job."

"Tech was as pleasant as he was competent both of which were outstanding"

"Very speedy and effective response. (responded and on-site less than 30 minutes after my call)"

"Pail was very informative.answered all My questions. I feel he went above and beyond"

"Great service from a professional with a smile!"

"Didn't give me all my options"

"said he would get back to me within the hour with information for contractor to do undercarriage work. I requested two proposals and have not heard anything since he left last Friday."

"Technician did not arrive on time and forgot to complete the job before he left leaving me without heat overnight and requiring a return the next day. This is, I believe the third time this has happened."

"Our technician came out on a Saturday in 90 degree weather as we had no A/C working on a brand new system. While he was great, there is no excuse for a NEW system to have faulty wiring by the installer team!!"

"wasn't sure it was cleaned--just calculated"

"Very professional tech."

"Quality of work Personality"

"Friendly, explained the problems and solutions, very professional."

"All you btechnicians over the years have been great. This was the 1st time we had Parker and again your guys are terrific."

"Arrived on time, completed job as outlined in our service plan, courteous."

"Very professional"

"Technician was excellent. Wish I didn't have to be there to start service (wasn't really necessary)."

"Courteous and qualified professional service.."

"Tech was very polite and efficient"

"Technician was thorough and knowledgeable"

"Technician lacked the pertinent knowledge and left with no solution. Found answer myself in 20 minutes on youtube"

"The technician, Ted, was very thorough, professional, and experienced."

"clear presentation of the options for heat pumps"

"The guy that done the serviced was fine, but until I run the System I can not tell if my issues have been taken care of or not. Seems he didn't find any reason why it wasn't cooling ..."

"I trusted that Scott did a thorough job. It seemed that way to me. The following day I noted a notification on the thermostat screen. I have called twice so far, to address that notification without success."

"information provided was detailed & very helpful."

"They did an excellent job replacing my furnace and hot water heater. Everything was done effecently. I am still amazed at all they did in a day and a half!"

"Very efficient, polite and professional."

"Scott was wonderful!"

"COST. Quote of $18,000 for an air handler and compressor. More than 3 times another quote."

"Over all experience with our technician Richard, he was just AWESOME. Very very pleasant, courteous, knowledgably, informative and very thorough."

"Very well done"

"Knowledgable, clean service. Personable technician"

"He was friendly, knowledgeable and efficient."

"Happy to answer all the questions I had."

"Both gentlemen were respectful and were masked for our safety, did an excellent job cleaning and checking the unit"

"Technician was on time and courteous."

"good service"

"I wasnt aware he was coming until he called me otherwise a 10."

"He was thorough and able to complete the work on time as scheduled and with little intervention with myself or any others."

"He replaced the thermostat."

"Bobby is awesome, honest, and very knowledgeable!"

"The work the second technician performed was fine, but the price I was charged was excessive. The 2 backflow valves he installed only cost $15 a piece at the local hardware store. He charged me $735 for his work. I also had to pay the first technician to come out and he did absolutely nothing. We now have nocking in our pipes after the work was completed. I don't think I will be continuing to do business with you."

"On time, masked, very professional and cleaned up well."

"Tech was prompt, polite, helpful, answered all Questions and wore a mask."

"Clean outside a/c unit of dirt and debris with simple green and washed it off with water. Very professional job in checking inside and outside units"

"My system was given a more thorough cleaning and service than its ever had"

"He looked over the heating and checked my filter which was new, I had just put a new one in. then he went about doing what he came to do. Went around back and cleaned A/C and whatever then came in and ran the A/C and check air ducts. Always get good service with all you service department. thank you"

"He was on time, efficient, considerate, and quick."

"The technician came in the time frame given, was courteous, respectful, and thorough."

"Very thorough and informative"

"We moved into a brand new home last year and have had nothing but heating issues since we moved in. The company we bought the house from sent their heating company over 2 times and all he did was turn the blower up and look in the crawl space Parker on the other hand IMO went well and beyond over what the other so called heating company did. He first noticed our thermostat was set for a cool and heat mod and we had no AC so he set it up just for heat mode. He then noticed that while the blower was set to max the furnace was set up for only low flame so he fixed that so the furnace would use both stages and turned the blower lower so it would have time to heat the air up before it was pushed into the vents He also went into the attic to make sure everything up there was ok! You guys will be my heating company from now on because of Parker!"

"Norman was very personable and went about his business in a very professional manner and in a very reasonable amount of time. He assisted me with an issue related to the heating system (the propane supply)."

"The technician was thorough, efficient, and very informative."

"the technician was knowledgeable , friendly and patient with my many questions"

"Good service, on time, easy to schedule appt"

"Because he was excellent"

"Great attitude, focus on job to be done."

"The technicians called ahead to let me know their arrival time-they were very helpful in answering any questions I had."

"Fast,efficient"

"The guys were early and quick and efficient. They were also very personable and nice."

"Took care of the problem efficiently and effectively."

"Very professional"

"Bob was very courteous, friendly."

"All of the individuals I have dealt with have been more than healthful."

"Bobby was very professional, very polite , friendly and explained everything in an excellent manner!!"

"Derek was one of the most professional, thorough, helpful and pleasant technicians that we have ever had in our five decade history of home ownership. And we are most pleased that all of the repairs as well as the service provided were completely covered by our membership plan. A great investment for us."

"The work was done professional and Jim and Matt were excellent and knowledgeable service experts."

"After spending 15 minutes writing an explanation of what happened during the second technicians visit, i submitted the survey and it failed to send with an error message. I was told that a manager was going to call me. that was a week ago and still no call. I want an itemized invoice sent to me to explain he work that was done and I want someone to come back to do the clean up of the oil."

"Norm was professional and friendly."

"The service technician was very pleasant, efficient and answered all the questions we had."

"Norman was professional, courteous and extremely knowledgeable and helpful!"

"When I mentioned the oil tank at first he said oh yeah that is going to need to replaced because of the age. I had an appointment and had to leave. He inspected the tank and concluded that it was fine. I believe that if I had been home alone he would have had me replace it."

"Tech arrived early and completed his work in a timely manner"

"I HATE surveys. The guy did a great job ... personable, knowledgeable"

"The two gentlemen that came were wonderful! Very professional and funny."

"On time, friendly, professional, clean, knowledgeable"

"Courteous, efficient and knowledgeable."

"Technician courteous, knowledgeable and friendly"

"He was courteous, efficient and did the job just fine"

"Service person was very knowledgeable about my system."

"Both techs were excellent! They checked over the air conditioner inside & out! I highly recommend these professionals!"

"Tech is very nice and helpful. He can answer all the questions"

"I thought he needed to see a 10 to be rewarded satisfactorily."

"He was a nice guy. But when I took a shower this morning no hot water"

"The technician did a great job!"

"Technician was on time (actually much earlier than scheduled) and was very efficient."

"Ted was professional and let me know what was wrong and what needed to be done."

"We were very pleased with him. Polite & knew what he was doing."

"Service call #4 finally identified a problem with zone valve."

"Technician was pleasant, informative and efficient"

"Very professional and curtious"

"Paul Smith...he is a true asset to your company. He's on time, very knowledgeable about your products, he responds promptly and is available for questions and best of all he's no pressure. Whatever you're paying this guy you should double it."

"technician knew his stuff"

"The chap was pleasant, efficient. I was surprised when he called as I was not aware he was coming. Also, I received a bill from you that came in with a message that it was a receipt. They are two different things. If I had not read it carefully, I would have not noticed that it did not say paid. I was unaware you do not store credit card info, but glad to hear that. I did call, and the bill is now paid. Whew!"

"Quickly came and fixed hot water problems. The 2 technicians were very professional and explained everything."

"Informative, right to work."

"I had 2 different techs come out for my furnace problem. My furnace makes a loud rattling noise when it runs.One tech took off the front and padded/taped the upper part. This stopped the noise only temporarily. The 2nd tech said he didn't think it was sitting right. So I still have the problem and had to take off the front cover so I can sleep at night."

"Ted has come to service our furnace before - he provided a level of confidence and knowledge that comes from being familiar with the unit"

"I am blanking on his name, unfortunately. He came out in the pouring rain and strong winds and restored my heat! He explained that I may need a new reset switch if it happens again."

"He called us immediately, he was here as he said he would be which was very quick and he identified and fixed the problem immediately. GREAT guy."

"Timely, answered questions, completed service"

"Technician very friendly and knowledgeable!"

"On time. Super friendly. Answered all my questions. Left me with info for my own research. Great interaction."

"He was friendly and got it working quickly."

"Thanks for everything!"

"I am still waiting too receive a quote!!????"

"Everything about my experience with Strogen's was very professional, timely, respectful, and smooth. I wasn't sure who to call about my issue, and I'm so glad I decided to call Strogen's!"

"Kept us informed and very personal like he knew us."

"Explained exactly what needed to be done and the time it would take."

"He was personal and informative he was on time and explained what he was doing"

"Jim called to say when he would arrive, and did. He serviced everything very well. And, he provided key info concerning our EV200 so that I can order a new core."

"Regular routine maintenance..friendly service man who got down to business!"

"Scott's analysis on my heating issue is my Circuit Board is bad but the real problem is my Zone switching board is constant in Purge status according to Jim who came to install my new circuit board 2 days later. Issue reported on Sun morning and interim solution applied by Jim on Tue at 4 pm."

"The men were professional, kind and wearing masks. Sean realized a wiring mistake and quickly resolved it. Ricky answered my questions about the furnace in a manner I understood. Great job!"

"The tech was very pleasant and he seemed to know what he was talking about and got to the job rather quickly."

"Response to our Sunday call was quick. First technician diagnosed the problem and called for a sales division agent. Both were courteous, answered questions and set up ordering and installation of new boiler, which was conpleted with equally good service."

"Kept us informed of everything they did and would need to do through the entire process. Very courteous at all times."

"Thorough evaluation but inconclusive."

"Well, he did some work, and explained a lot of what was happening but didn't totally solve the problem. I really think though that it's a wiring problem that might require a zone type fix so I don't think it was his fault. Happy with the work though so that's why a 7 instead of higher"

"On time, efficient, professional and courteous"

"Jim, was very helpful with my questions."

"Technician was older, experienced. Confident."

"Came on time and preformed work delegently"

"Scott was knowledgeable, efficient and pleasant."

"The installers were very professional and skilled. Made sure my new boiler was installed before the weekend. I am only frustrated that I did not receive a proper receipt as expected in order to file for the NH Rebate."

"It's very easy working with Strogen's. Everyone is courteous and professional."

"The unit is still beeping after paying over $320.... not sure I got the value out of this service at all"

"Good customer service. When you call they actually answer the phone."

"Technician is knowledgeable and expedient."

"Arrived 45 minutes prior to the quoted time frame. And left dirty filters and tracked dirt through my house"

"The tech was performing a routine service call. When he was complete- he never plugged back in the furnace sump pump.(unplugged for servicing) the water overflowed and in a few hours made a mess on the basement floor. Water had to be vacuumed up. A little more attention to detail would have been nice."

"Because they did a good job!"

"Very professional and quick to come out to view the problem."

"fast, friendly, courteous service at a fair price."

"COURTEOUS AND THOROUGH"

"Derek was very professional maintaining a clean work environment and very helpful answering all my questions."

"Showed up on time. Knowledgeable and answered my questions."

"Mr. Tremblay (no relation) Was pleasantly efficient and informative. He followed Covid-19 procedures from entrance to exit."

"on time. very professional"

"Friendly, knowledgeable technician"

"Service was prompt and successfully completed"

"When I called around and most places did not have an appointment until a week out while my boiler was down, I called Strogens, the Female on the phone was very doen to earth, friendly, and what stuck out to me the most was: she said "Strogens is not going to let you go without heat tonight!" Also, the Technician Parker was at my house in less than an hour snd was "Exceptional!" He was super friendly, patient with my questions and didnt mind me "looking over his shoulder" hoping to learn a few things as he worked. He was very "clean" how he performed the work and efficient. We quickly learned that we enjoy the same type of music and it was nice to have "real" conversation!! Thank you Parker and Strogen's!!! I was really panicking having no heat late on a Friday afternoon. You guys deserve a great review for a job well done!!!"

"SERVICE TECHNICIAN WAS GREAT! HOWEVER, WE ARE BUDGETED FOR ANNUAL SERVICING OF OUR HEATER AND AIR CONDITIONER. WE NEVER RECEIVED A NOVEMBER CALL TO SERVICE THE HEATER. HAVING IT DONE IN FEBRUARY IS UNACCEPTABLE!"

"Saw an expert at work and kept us informed when jibe was complete."

"Friendly and did great work."

"easy to schedule, on time, knowledgeable, followed COVID19 mask, wore protective shoe coverings. Have recommended company to others Only suggestion is to break down the parts and labor when pricing out"

"they came within 234 hours"

"Wayne was patient and curious about what the problem might be. The first time he came when he was there to change the blower motor he made sure before he opened the box that the blower motor was in fact in need of replacement before he opened the box of the new one so I wouldn't be charged if it didn't need replacing."

"The guys did a great job"

"Punctual,polite"

"I was given a no-cost solution to my problem."

"Quick response & quick diagnoses and repair of the problem."

"First Rep visit - great - fast, pleasant knowledgeable Second Rep - didn't know why he was there, didn't help and said he didn't like Aprilaire systems and is steam advocate..."

"The technician was friendly, professional, and quick."

"Bob helped me with adjusting the temp in the boiler but Also showed me how to do it myself"

"On-time, pleasant and fixed our hard down furnace when it was 7 degrees outside"

"Mike is very knowledgeable and gets to the point. Doesnt make a big deal and very reassuring!"

"James was prompt and efficient. There were no issues to contend with."

"Did a great job. Came on time,."

"Technician was friendly and very professional"

"professional, courteous, on time and extra care"

"Norman went above and beyond what you would expect from a service tech. Due to the storm we had a few days prior to my service I was unable to clean around the unit which is outside and a path to get to it. He shoveled a path to the unit and around it and proceeded to service it. I would have waited for better weather but he insisted on doing the job.....couldnt thank him enough..."

"They tried hard to solve my problem. Wouldnt do for them what it did for me. Its usually when very cold @ night. Not that cold during day time."

"Always good service and Rick is very knowledgeable on my new Lenox HVAC installed 2019 and the iComfort 30 Thermostat. If I could I would always want to be serviced by Rick."

"I am baffled by the fact that the service man said he would only need a half hour to clean the unit and I was charged $337 without my consent. That means you are charging me $674 per hour for a furnace cleaning, which seems vey excessive. Also, I have been very busy working a demanding job that required me to work every day for 18 days straight, 10 to 12 hours per da and got behind on reading my email. I was unaware that an appointment had been scheduled, as I had not scheduled one. This appointment should have been confirmed before someone was sent here. Moreover, I have been sneezing non-stop since the repair man serviced the unit, This happened last time as well."

"The service man was friendly and seemed to be efficient... no problems at all."

"Technician very efficient"

"Overall good service. I wish the technicians would wear masks not just bandanas"

"The person was great and answered all our questions and gave us suggestions."

"on time, courteous, professional"

"Technician was prompt, professional, and communicated well with me."

"Fixed the problem quickly"

"Great service! I had forgotten about the appointment and they were able to come back later that afternoon!"

"Ted is great does a good job and communicates and follows up."

"Very professional."

"He was very knowledgeable, considerate and efficient"

"Unfortunately, the furnace worked for a few days without problems but failed today (29 Jan)."

"Awesome work"

"The service man was exceptional and early."

"Service was completed as requested."

"problem successfully resolved in an efficient manner"

"On site technician was great, BUT we are awaiting quote/estimate for replacement. With one boiler completely shut down and the other at end of life, we are very anxious to move forward."

"The service was great, but my heat is still not working correctly- Im still having the same issue."

"Very friendly and excellent work"

"Damon took the time to explain the installation of the split system"

"13 days after a maintenance appointment, the heater failed and sent burning electric odor throughout my house which woke me at 4 a.m. on a cold morning. I had to call the fire department to check air quality. Technician who responded that day (Jan. 25) determined the capacitor was not fully functioning which should have been caught during the maintenance appointment 13 days earlier. The 1/25 call cost me $165 which I think should not have been billed because the problem was overlooked 13 days earlier during the maintenance appointment. I remain loyal to strogens nonetheless since I bought the heating system from you. Please consider a refund."

"The technician had several calls before us and upon getting to our follow up call about an oil leak he fixed the problem quickly."

"This was the 5th "call back" on the same issue. I probably shouldn't answered that question for a couple of weeks, until I can be sure the problem is fixed. James seemed very knowladgeable and took an entirely different approach when looking at the issue."

"Good service and done right the first time"

"The technician figured out what was wrong and explained what it was"

"Loren was extremely knowledgeable and answered all my questions about what was wrong with my furnace. He completely respected my home. He arrived shortly after I called Strogens and completed the job promptly. He made sure the system was working before he left."

"This is based on the third visit the last few weeks. Scott did a great job. I noticed I didn't get a survey for the previous two visits."

"Derek was very thorough. polite and appeared to be very knowledgeable with the service he was providing."

"Tech was friendly, professional and got the job done in a reasonable amount of time."

"The technician who came to clean the furnace was fine. The office was not. My first appt. the driver refused to drive down the driveway. The second, my appointment was not even scheduled. When I called the office, that conversation was disastrous with the office manager. When I asked with whom I could speak that was her supervisor, she told me to call the corporate office (not Mr. Strogen) and then told me I could leave my comments on Google. As I told Mr. Strogen, the last thing you want is an irate customer going on Google to voice their displeasure. Mr. Strogen did reached out and I'm thankful for his concern. Super disappointed in the office staff at the moment."

"on time, very polite, had mask and booties, answered all my many questions, solved the problem and on top of that mixed my garage door in 5 seconds."

"Only was at my home for boiler installation quote."

"Robert was very polite and professional and came within the time range provided. He also brought a filter as requested and turned on my humidifier which I had forgotten to switch on. He then told me that the furnace was operating well."

"Great Technician!"

"Technician was quick and efficient."

"The tech was courteous, informative and did a good job servicing my furnace."

"new filter with annual service expected."

"Norman came on time, and was efficient and courteous."

"Scott the technician was very helpful to share his experience with the equipment and recommended ways to improve the system. Consultant Paul has not forwarded me a quote he committed to send four days ago."

"Derek was very friendly and polite. It did turn out a little more expensive than I thought, but very happy with the service."

"The technician arrived, saw our maintenance person who told him he had to go do our health screening and have his temp taken. He stated that that he wasn't going to be here long enough to do that and walked in. We are a school with a strict COVID protocol."

"The technician was very knowledgeable about my furnace and he explained all the questions I asked him. He was very courteous and he treated my house with respect."

"I think the total time was about two weeks back and forth with my furnace running for awhile and shutting off. Strogen did not fix the problem so I went with a recommendation for a different company. This was a recommendation from my son. I will still most likely have you working on my air conditioner in the spring. Phyllis Kaczynski"

"Richard was fantastic. He is clearly quite expert in what he does and also communicates it quite well"

"On-time, timely and clean"

"The ^$#@ furnace is not working. It is as useless as a politician."

"He worked steadily and did a good job"

"Great service. Great Technician."

"Response to follow up problem"

"Robert was extremely helpful to us and was very fast at arriving to our home. He was polite, showed us what was wrong, found the problem quickly and kept us informed with everything."

"Thorough and friendly service."

"Bobby was very professional and thorough"

"Serviceman very professional. Carefully answered all my questions. Humidifier was leaking. Corrected problem and explained very thing very carefully"

"Tech arrived on time, completed work efficiently and provided me with feedback before leaving."

"Scott identified the source of a problem we've had with our boiler for several years, and he fixed it."

"new what he was talking about."

"Bob was very helpful and pleasant"

"Ted was very informative about the reason why one section of our house was not heating properly."

"I didnt receive feedback about the furnace such as current efficiency percent. I dont know what service was needed."

"I received a call back in a timely manner and Damon came to the house a few days later. He responded timely to emails and kept me apprised with the process and timeframes. The technicians worked quickly and did not leave a mess behind for me to clean up."

"Needed help on Christmas Eve and you guys were able to make it happen"

"The tech was courteous and truthful"

"very polite and pleasant.....answerd any and all questions ...came back the next day to check on installation..."

"Technician very professional. Wore mask and booties to protect my floors. Told me about promotion that saved me money."

"Problem solved"

"I am assuming that the service is as good as it has been in the past, but the technician never called me to say that they were on the way, so I never went to Portsmouth."

"You were there, you were available, and you got my heat back up and running that day. That plunger head valve that controlled zone 1 was very over priced, but I suppose that is what makes short term availability fix-it-now, possible - on top of the $139 surcharge."

"Derrick was great. He listened and was able to quickly diagnose the issue and fix it quickly"

"Parker was very knowledgeable about our unique heating system and very thorough in servicing our account. In addition, he explained things very well and is an overall great person."

"Even though not able to determine what caused the issue he was able to complete and follow through on making sure everything was back up and running as it should be. Very thankful for this."

"The 1st attempt to repair my humidifier was unsuccessful. The tech repaired, charged me and left. I needed to call back a few days later to have someone else come by for the repair. Charged again!"

"Fast and polite"

"Ted did a professional job. He made sure my furnace was ready to go for the winter! Made much needed repair."

"quick response to my problem and the technician was knowledgeable about the furnace. I had called a heating company that was connected to my oil company and that person put on a new nozzle which worked for a few hours only. I am very happy with the Strogen technicians."

"The tech came when he said and fixed the problem! Very happy."

"Immediate response - fixed ignitor problem"

"You arrived promptly and corrected the issue immediately. The service tech is very professional and helpful."