Strogen's Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 2,432 Reviews
steve C.
rochester, new hampshire
"The tech that came to our house was great, he got our furnace running. Unfortunately we had to call back later as it stopped working again. Came quick and fixed us right up. Tell him thank you"
ed N.
somersworth, new hampshire
"Very polite, professional and respective of property. Concerned about damaging walls when carrying the new furnace, etc. due to the fact that we have a chair lift on the stairs so decided to use the back entrance. This decision required them to shovel a very long path from the driveway to the back entrance. Left the work area very clean."
tina L.
dover, new hampshire
"The tech who showed up asked "what are we doing today?" I would think he would know why he was there. And then he asked to you want me to check and change the filter? Yes, obviously. After all what am I paying your for???"
joel R.
rochester, new hampshire
shawn S.
somersworth, new hampshire
"The technician was very informative and explained the issue thoroughly."
james T.
rochester, new hampshire
"Both men seemed confident and honest."
suzanne V.
dover, new hampshire
david E.
somersworth, new hampshire
"Quick response, correct diagnosis, picked up and install replacement part, correct system function restored"
mike S.
durham, new hampshire
laura B.
dover, new hampshire
"Bobby took care of an issue that was previously unresolved. Very knowledgeable."
eric B.
east wakefield, new hampshire
"Prompt, great communication"
tim W.
rochester, new hampshire
"he did a very thorough cleaning of our boiler"
michael B.
wolfeboro, new hampshire
"Ted is a very knowledgeable, personable and professional technician. It was a pleasure having him here."
susan M.
dover, new hampshire
"Scott took the time to figure out how to put the filter in correctly, the other tech tape it with duct tape that did not hold the filter in place."
brian B.
milton, new hampshire
"expert and friendly and neat teck.."
floyd W.
dover, new hampshire
"Gave the furnace a good clean"
scott C.
barrington, new hampshire
"Ted was a true gentleman. I was handling his visit today as my husband, Scott, was not at home. We have 4 small feisty rescue dogs, and it was not possible for Ted to enter through the front door safely. I asked him to please come around to the back of the house, and I would open the bulkhead door for him. It was pouring rain. He very carefully descended down the steps of our bulkhead entry. I mentioned to him thing were out of sorts due to my Dad recently having a stroke. He said he was sorry to hear of such news. He assured me he would be in and out within an hour or two. My husband, Scott, returned home, and he was impressed with the work Ted had accomplished within a short time. Moving forward, if given the opportunity, we will request Ted Tremblay for our Strogen's services."
june M.
rochester, new hampshire
edward M.
milton, new hampshire
"Took a long time to get part. It was not urgent however."
donald M.
wolfeboro, new hampshire
"He arrived on time, called ahead, tolerated my husband watching, completed the job as best he could, and was very pleasant."
maria S.
portsmouth, new hampshire
"Ryan was very professional and provided good counsel on the replacement of our furnace"
tom K.
dover, new hampshire
"very prompt service, technician was vey thorough and explained everything he had to do"
clarke F.
rye, new hampshire
"Rick was excellent. It was just too bad it took so long to get him in to solve the problems. Maybe more of your techs could be trained as well as Rick on the iComfort system?"
bruce R.
middleton, new hampshire
"Ted did an excellent job. Very courteous and knowledgeable."
john D.
dover, new hampshire
"No issues"
paul H.
portsmouth, new hampshire
"Technician never showed up. Never got a phone call. Had to call the office twice. Waited until 4 PM for a technician to show up for my 8-12 appointment"
grace M.
rochester, new hampshire
"I think it should be protocol that if the outage occurs within a few hours of a cleaning that the first thing to check is the new nozzle. If this had been done 3 extra service calls could have been avoided."
tom T.
dover, new hampshire
roger C.
rochester, new hampshire
"Work was started when planned, and completed in a timely, professional manner."
paul D.
rochester, new hampshire
"$99 and all he really did was to look behind the heater and say it was broken and he would have to check parts. Then he left, maybe 10 minutes if that.?"
gayle P.
berwick, maine
michael D.
durham, new hampshire
"Service provided on schedule and completed promptly."
lisa C.
rochester, new hampshire
"Wow, Dustin is the very best tech you have. He's polite, friendly and professional. He is not a "talker" which is greatly appreciated (you have two that I know of and it can be annoying)."
peg C.
dover, new hampshire
"Explains what he did. Courtesy, on time"
jeffrey R.
farmington, new hampshire
"Called me before coming to do an estimate."
neal R.
dover, new hampshire
tom S.
lebanon, maine
"The technician called ahead of time, showed up ready to work, and got the job done in a timely manner."
mary-ann M.
rollinsford, new hampshire
"Tech was friendly, & informative"
warren H.
rochester, new hampshire
"Ted went way beyond just getting the burner going. There were multiple issues that need attention and he fixed them all."
bob N.
milton, new hampshire
"Bob Strogen responded to my question and a service tech talked to me the next day. A service call wasn't needed. They provided the information that I was looking for."
chris P.
portsmouth, new hampshire
"Scott was timely, efficient and super helpful. He answered a bunch of my newbie questions about our furnace and more. Would highly recommend!"
martin M.
rochester, new hampshire
jim S.
rye, new hampshire
miranda D.
rochester, new hampshire
patricia C.
portsmouth, new hampshire
mark N.
dover, new hampshire
"Scott was very professional and pleasant during the service call."
sandra B.
rochester, new hampshire
"explained everything in detail"
tracey G.
somerworth, new hampshire
steve J.
dover, new hampshire
"Very professional and a very clean job"
lisa L.
somersworth, new hampshire
gayle D.
dover, new hampshire
"Scott was pleasant, efficient, on time."
lynda A.
rochester, new hampshire
"I was happy to have Paul give me an estimate, but I still haven't received a written estimate as promised. I have checked my email for it and also checked my spam/junk folders."
robin H.
dover, new hampshire
"Rick was great. He fixed the problem and tried to save me money. Definatetly a excellent technician."
rominy M.
dover, new hampshire
"Stogens is outstanding. My company Oyster River Real Estate has switched to them to do all our landlord's properties that we manage and they are by far the best. Hence I did not hesitate to hire them to do a complicated minisplit installation at my own property."
oyster real estate E.
newmarket, new hampshire
"Even though the representative had a full schedule and had to postpone our tune up because of it , he took the time to look over the system to try and get us a quote on the anticipated upcoming work that would need to be done"
robin S.
barrington, new hampshire
"Ted arrived on time and with everything needed, thoroughly explained the work he was doing and the results and left the area around my furnace cleaner than he found it."
patricia W.
dover, new hampshire
dale H.
durham, new hampshire
"Dustin arrived on time, 12 sharp! He was professional, knowledgeable, did his work in a timely manner...presenting a reasonable bill! What more could anyone ask?"
myles B.
dover, new hampshire
"Always great service. Tech explained everything as he was going along. Got us heat in under an hour, and ordered the parts needed to do the final repairs. Strogens has neve let me down in over 10 years doing business with them. I own9 properties and the take very good care of each and every one. Fair pricing, Great Service, What more could you ask for. The Best Of The Best.."
corrie W.
milton, new hampshire
"My husband looked up the cost of parts used and we were way over charged for them."
james S.
newmarket, new hampshire
"Jim worked hard to try and get to the insides for the tuneup but the older unit would need a much more thorough teardown to do that."
geoff A.
north berwick, maine
"Very knowledgeable and took time to explain what he was doing for the service."
barbara S.
wolfeboro, new hampshire
"Was so thrilled that I called in the morning and came that afternoon. The guy was very nice and got the furnace running to keep my family warm. One 72 year old and mother with 3 children. Know others who have used Strogens and nothing but thumbs up!!"
greg B.
rye beach, new hampshire
"the technician arrived on time and performed the expected service"
florence C.
hampton, new hampshire
"Everything worked out on the final visit but it was disappointing that more than one visit was required"
dennis M.
lee, new hampshire
"Knowledgeable and proficient technician."
michael A.
center tuftonboro, new hampshire
"Tec .showed up at time arranged and did a through inspection of my system. Joshua brought needed future service.to my attention which will save me big bucks by fixing it sooner than later. Thanks Josh."
jay T.
rochester, new hampshire
"Very professional, courteous and answered all my questions."
maybeth A.
dover, new hampshire
"Prompt, courteous, thorough inspection and explanation of the current status of my furnace."
vasant D.
dover, new hampshire
"The Tech replaced the required parts and had both heaters working well. He was professional and very courteous."
james T.
new durham, new hampshire
"Friendly and efficient"
josh C.
dover, new hampshire
"This is in regards to the past 4+ weeks of trying to get someone to fix my heat. All of my boilers were working until I got the annual tuneup over a month ago. The boiler stopped working in my unit after they left and they have yet to fix it so its working properly. They send over someone different every time so I have to start from scratch explaining whats wrong and what the previous guy said needed to be done. No one knows whats been done, what hasnt been done and what the issues are. I ask for quotes several times. Never got quotes. I call every day. No calls back. Just promises that they will email the guy that should be showing up later. No one shows up. Now I just got pushed off to next week once again...to fix something that obviously wasnt done correctly by Strogens...but Im being penalized. The pisspour communication in this company is absolutely atrocious. I have 3 boilers that will probably need to be replaced in the near future. They just lost my business for those replacements."
craig D.
dover, new hampshire
"Great technician"
judith C.
portsmouth, new hampshire
"There was a communication hiccup resulting in our appointment needing to be rescheduled, but Strogen's immediately apologized and rescheduled the appointment for only a couple of days later. We appreciated their response to the problem and confirmed our opinion of Strogen's as providing very good service."
nancy Z.
lee, new hampshire
"Joe knows exactly how an oil furnace works and he is knowledgeable with all the set ups previous builder built in the house."
alex P.
newmarket, new hampshire
joseph L.
hampton, new hampshire
"Excellent service. Very nice technician great attitude work ethic."
gloria B.
dover, new hampshire
dennis S.
dover, new hampshire
"Technicians were on schedule, kept a clean work area and completed the job satisfactorily."
kenneth L.
rochester, new hampshire
"Joe was very professional & thorough. He explained to me the need to replace both relief values for the hot water tank & boiler. Also the replacement of the main boiler drain. He pointed out that there was a slight crack on the burner coupling & this would need to be replaced soon. He indicated to me that he would have Strogen's send over a quote in a few days."
martin D.
somersworth, new hampshire
"The technician was very good at what he was going to do and took time to explain"
charles H.
dover, new hampshire
"On-time. Prepared for the task. Efficient & knowledgeable. What more can there be? Oh, yes; personable, too."
steven O.
dover, new hampshire
"Pretty much everything that could go wrong did go wrong. The tech. didn't show for the scheduled appt, not once but twice (even after I rcd a phone call the day before confirming the appt). The tech did OK work but then said I had a broken part that later turned out to be OK. I'm not sure I trust Strongen's at this point."
nancy K.
dover, new hampshire
"Ted was great - knowledgeable, friend\y, courteous. He was patient in explaining what was happening with my furnace."
susan M.
rochester, new hampshire
"He is very smart and nice too"
jean G.
west lebanon, maine
"He was fast and did a good job."
mary lavoie L.
somersworth, new hampshire
"We were quite satisfied, but it took a while to get the part needed."
neil V.
acton, maine
"Richard=Great service, worked fast, nice guy. Couldn't ask for better service. Strogens is my place now for sure."
tom D.
dover, new hampshire
"The technician seemed very through and provided me with a lot of knowledge pertaining to my system."
jay B.
dover, new hampshire
richard T.
dover, new hampshire
john H.
e rochester, new hampshire
christy Y.
rochester, new hampshire
joan B.
portsmouth, new hampshire
joan B.
portsmouth, new hampshire
"Great Service!"
joan B.
portsmouth, new hampshire
"Great service!"
vicki L.
portsmouth, new hampshire
walter J.
somersworth, new hampshire
"He was pleasant, efficient and got the job done"
brian D.
stratham, new hampshire
denise G.
exeter, new hampshire
"The tech providers and customer service were excellent. The person who ordered parts was not professional. She was kind over the phone but did not answer my questions to my satisfaction. I did not know how much I would be charged until the tech told me on the day of repairs. I should of have a choice."
clarke F.
rye, new hampshire
"Given that this is a new system installation, it is disappointing that the system is still not working at full capability. The guys that are coming for service are great, but it is obvious that they are not fully trained or familiar with this Lennox system. I get it, it is new technology, but there are still a lot of questions to be answered and nobody seems to a have them. I still owe the final 50% and I want to pay and put this behind me, so I look forward to Strogens and Lennox getting the system working at 100%."
christine H.
dover, new hampshire
holli B.
east rochester, new hampshire
thomas D.
lee, new hampshire
"I have been a Strogen's customer for several years and have generally been satisfied with your service. However, I dislike feeling like I've been ripped off and I don't like surprises with respect to the nature and the cost of the repair. I had to call the office a second time to reach the technician as his initial call went to voice mail and he left no call back number. The furnace was worked on a month ago and I had no idea that this would be a charged for call. I was only advised on the nature of the repair and its cost after it had been completed. The technician explained that instead of replacing a ferrule on the line, he had to replace the firomatic valve which accepted a flared tubing and not the original straight tubing with a ferrule. Could the original fitting simply have been tightened to correct the leak? According to the bill, I received a 15% discount on the part totaling $35. The firomatic valve is available at list price anywhere for an average of $25. The result is a 25 minute repair involving a $25 part for $112 which potentially could have been resolved with a new ferrule or simply tightening the fitting??!! My answers below reflect my current perception of Strogen's and could change dependent on your response"
david B.
portsmouth, new hampshire
"Josh performed tests on our 20 year old system that have never been done before. Also found a problem with our drain. Very professional."
albert M.
east rochester, new hampshire
"My high efficiency furnace is half computer and half boiler. He seemed to have a complete understanding of both aspects."
judith H.
dover, new hampshire
"On time, clean and explained everything"
gail P.
brookfield, new hampshire
"Ted was polite, professional even managed to shut off all the weird basement lights and made sure that my cat didn't escape EVeryone that I have spoken with has been super friendly , great experience working with Strogens"
stan R.
dover, new hampshire
tobin W.
dover, new hampshire
"Scott was professional, knew exactly what he had to do and had all the tools to replace my blower motor. I'm impressed by the ability of Strogens to source difficult to find parts for old furnaces as well."
floyd W.
dover, new hampshire
"He performed a very thorough checkout of the furnace."
maher S.
portsmouth, new hampshire
"I am still waiting for a referral. Bob said he could not help me with a solar water storage unit and would suggest another company. Still waiting."
barbara b.
newmarket, new hampshire
"Ted was very knowledgeable ... arrived on time and performed beautifully ... and suggested good and useful things"
brett N.
newmarket , new hampshire
walter D.
wolfeboro, new hampshire
"Service performed when scheduled."
thomas B.
north hampton, new hampshire
"Josh is very knowledgable and very thorough."
david T.
new castle, new hampshire
alison S.
newcastle, new hampshire
"gave me lots of information and very helpful."
george C.
lebanon, maine
judith S.
farmington, new hampshire
elaine L.
epping, new hampshire
"Joe was knowledgeable about the furnace. He did his work efficiently and in a timely manner."
frank O.
new durham, new hampshire
"Outstanding Professional Service was performed."
jeff V.
dover, new hampshire
"Knowledgable"
beverly E.
middleton, new hampshire
"How quick they came to take care of the problem."
lorinda D.
rochester, new hampshire
"Attentive salesperson"
tom M.
rochester, new hampshire
"The tech told me the vent damper would not work during the service visit, it,had been working fine up until then. He told me that he would leave it open while a part was ordered and that the office would call with a part price and installation cost the following Monday, they didnt call until two mondays later. The day after the tech left I went to get the model number off the vent damper and noticed a switch on the damper was left in manual, I moved the switch to automatic and the damper closed and hS been working fine ever since. When the office called with the part pricing I told them that I wouldnt need it."
judy K.
exeter, new hampshire
michael talon T.
dover, new hampshire
tom L.
portsmouth, new hampshire
"The jury is still out. Brad showed me how to reset when the display says Heating ERR which is good because as on Noon today I have needed to do this four (4) times. So rather than dole out $130 per visit I will press Reset until our November 18 annual service visit finds the problem saving me $520 so far."
jeff A.
barrington, new hampshire
"Ted was on time, courteous, respectful, - Note: I would have entered this survey as card indicates, however, it requires a gmail account will never create a gmail account as gmail is known world wide to be the most hacked emails in the world, no expectation of privacy - even hacked by google itself and all information is distributed for money and nefarious reasons. Also provides a backdoor into your computer."
milton G.
portsmouth, new hampshire
"He was on time, did his job and left."
timothy S.
dover, new hampshire
"Professional Prrsonable"
thomas S.
farmington, new hampshire
"Excellent Service"
priscilla J.
dover, new hampshire
"The technician called to let me know he was coming. He was pleasant, efficient and gave me a report of the work that he did."
judy K.
exeter, new hampshire
patricia K.
rochester, new hampshire
n chasteen C.
lee, new hampshire
"The technician was very courteous and friendly and respectful of our home. He arrived when he said that he would and completed the work in a timely fashion."
eric H.
e. kingston, new hampshire
"Very courteous and friendly. Talked through a recap of the entire service with us."
eric K.
new durham, new hampshire
amy H.
somersworth, new hampshire
"He called when en route, and arrived within the given window. He was super friendly to my dog (who is sweet, but barks a ton!!!). He was respectful to me and explained everything in language I could understand."
pat W.
dover, new hampshire
steve M.
alton, new hampshire
"Installation performed by John and Joe was fantastic. Ted visited the home just after the install and performed a status review.. WITHIN A HALF AN HOUR OF INSTALL COMPLETION. UNBELIEVEABLE !!"
jeff T.
rye, new hampshire
"Very professional and courteous. Left the area very clean upon completion."
arthur jr J.
hampton, new hampshire
"Joshua was extremely knowledgeable, courteous, and took time to explain the maintenance work he performed during his visit."
jana D.
dover, new hampshire
"He was very thorough and polite"
philip D.
durham, new hampshire
"Technician called in before arriving, and reviewed details of work that had been done."
barry C.
new durham, new hampshire
grant M.
wolfeboro, new hampshire
"Parker always quickly identifies the issue and solves the problem."
steve B.
barrington, new hampshire
ryan F.
dover, new hampshire
william P.
stratham, new hampshire
"He was very good at his work."
michael W.
alton bay, new hampshire
"Great job"
pamela M.
hampton, new hampshire
lori P.
dover, new hampshire
george C.
rochester, new hampshire
"Paul was prompt, knowledgeable about products and the advantage plan, and respectful."
karen W.
portsmouth, new hampshire
kenneth B.
rochester, new hampshire
james P.
farmington, new hampshire
brian T.
tuftonboro, new hampshire
david K.
epping, new hampshire
"Scott was very cordial. He showed up within the specified time. He appeared to work efficiently. He spoke to me about the systems he worked on."
gary M.
new durham, new hampshire
"After tech left we noticed the thermostat was fried. Most likely from sending 110 v to 12 v thermostat. It was some time and several calls before someone was sent out to replace the thermostat. It cannot control the act and we were told they'd be back monday."
silvia L.
dover, new hampshire
"Norman! He was great, personable and explained his repair."
carol O.
alton, new hampshire
"Easy to work with. Personable"
patricia C.
portsmouth, new hampshire
"I felt Jim understood problems I was having with my furnace and knew how to correct them. I have not always felt this to be the case."
kathleen K.
dover, new hampshire
"Arrived on time, completed a thorough cleaning and informed me that nothing was wrong."
sarah L.
farmington, new hampshire
"Technician was polite, quick and even helped because I had a sleeping baby on me."
tom A.
durham, new hampshire
"The tech kept us notified as to his arrival time. He was extremely professional, considerate of our home and provided explanations about the service he provided during this PM visit."
teri M.
portsmouth, new hampshire
"Bryan is amazing and always looking to help."
lorraine L.
dover, new hampshire
janice C.
portsmouth, new hampshire
"Tech was knowledgeable and friendly"
richard C.
rochester, new hampshire
"arrived on time, finished in a reasonable amount of time"
eric E.
rochester, new hampshire
"Called me a half hour before appt. Allowing me to work and very capable tech once he arrived."
rita M.
rochester, new hampshire
"I had this tech in the past and he really knows my Baxi Luna Boiler and he is soooo polite. Over the years I've had others who were excellent but eventually left Strogen's. then I had some who did not do even a slightly satisfactory tune up or other services. Hopefully this last tech I had will remain. I can't imagine anyone having any complaints about this knowledgeable and polite tech."
carl C.
wolfeboro, new hampshire
brett W.
somersworth, new hampshire
"The technicians we're extremely informative, patient and helpful. They both went above and beyond."
cheryl G.
east rochester, new hampshire
"Always dependable, always do a great job, very professional."
sheryl P.
rochester, new hampshire
"Jim is great but my furnance is still acting up. I think it needed to be cold to show the problem. It still ckicks on and off within seconds. I've already lost 4 hours of work. If he could check it on a cold day after 4:30 would be great."
elaine N.
east rochester, new hampshire
"Any problems were explained in a clear and concise manner. Dealing with Strogen's for a number of years. Trusted company with professional employees. The person that was at the house relayed to me that he was very pleased with the service.."
ed N.
somersworth, new hampshire
"Very professional as usual. Explained any problems in a clear and concise manner. Very clean."
berwick A.
south berwick, maine
"They exceeded my expectations!"
william charette C.
rochester, new hampshire
"Technician was first rate. Clear and concise and did an excellent job."
carol R.
somersworth, new hampshire
"Scott called to say he was 15 min away. We were down for 8-Noon timeframe."
gary M.
dover, new hampshire
david D.
wakefield, new hampshire
judy C.
durham, new hampshire
"Came on time. Called before coming with eta."
jeffrey B.
somersworth, new hampshire
"Showed up on time and complete repair to my satisfaction"
peter R.
wolfeboro, new hampshire
tina D.
rochester, new hampshire
"The technician was efficient, pleasant and communicated very well."
pamela V.
strafford, new hampshire
charles J.
somersworth, new hampshire
"Technician was on time, courteous, and provided a good explanation of the results of his service."
george G.
durham, new hampshire
"Ryan was very helpful addressing my concerns. I feel myself and your technicians are still in the learning curve for my Lennox HVAC with iComfort Thermostat."
judy D.
kittery, maine
"I really like Parker... He is very respectful of my home.. He is knowledgeable, friendly and takes the time to let me know what he is doing... Plus he cleans up after he is finished with my service call. Kudos to Parker..."
wayne F.
barrington, new hampshire
"technician was quick and efficient and was pleasant to deal with."
perry B.
lee, new hampshire
"Fast and efficient"
david S.
wolfeboro, new hampshire
"One of your most knowledgeable technicians. Has worked on the system before which gives me confidence."
david S.
dover, new hampshire
"Ted arrived on time and did a great job servicing my heating system."
randy M.
rochester, new hampshire
"Very thorough.."
valerie bergeron B.
somersworth, new hampshire
"Bobby was an excellent technician! Very professional and personable!"
aaron P.
dover, new hampshire
"Joe came during the scheduled time and let me know prior to his arrival. He wasted no time in staging the maintenance. He was very helpful in providing information to me with respect to proper upkeep to provide the best furnace efficiency. Joe also explained the inner workings of the furnace and described some of the common issues that cab arise in my unit. Joe was very knowledgeable and approachable and I commend Joe for his good and timely work. Thank you, Joe!"
ben B.
rochester, new hampshire
joan H.
portsmouth, new hampshire
"Scott was courteous and professional as he performed a cleaning and a repair on my natural gas boiler. He answered my questions and was very knowledgeable about the functioning of the boiler. He did an excellent job."
brian C.
dover, new hampshire
"Parker does an excellent and thorough job"
dan S.
hampton falls, new hampshire
"Great company, excellent technician"
carol M.
barrington, new hampshire
"Ted called to let me know he was on his way, when he arrived he was professional and courteous, he completed all his work efficiently and without delay, explained to me everything he did, and was pleasant when he left. (your techs could benefit with updated billing equipment, like tablets - faster, and more efficient for techs and customers). Recently, I recommended Strogen's to a Next Door neighbor 's request looking for a reliable, reasonably priced, customer service oriented company for their furnace service"
john H.
e rochester, new hampshire
"The tech was there when he said he'd be there, despite not having the correct service type information. was there to service my mini splits not my boiler, and then helped me get rescheduled for the correct service."
donald D.
barrington, new hampshire
"Tech arrived on time and did his work in a timely manner."
beth K.
rochester, new hampshire
"Dustin was very friendly and did a good job explaining things to me when I was asking questions."
erika H.
lee, new hampshire
"Everything seemed to go well, but as the service was routine maintenance on furnace and AC, it's difficult to assess the quality of the work. Everything is still running!!"
philip R.
rochester, new hampshire
"Norman was very professional and worked quickly to solve our problem. Very friendly as well."
paul P.
rochester, new hampshire
"Great service ! Ted called to tell me when he would arrive and was there on time. He kept me informed on what he was doing and explained everything he that was done and results of his tests."
steven M.
hampton, new hampshire
"Very professional a job well done"
mary L.
dover, new hampshire
"Joseph was very professional and went out of his way to explain what he was doing and what part he was replacing and why."
john B.
new durham, new hampshire
keith G.
rochester, new hampshire
"Dustin was very nice and helpful and told us what to do to help prevent the issue from occurring again and how simple it was to fix."
paul D.
rochester, new hampshire
"They came and look and told me what it might be but never came back to fix it"
richard Y.
rochester, new hampshire
"Technician was very informative on boiler condition. Thing I should look to getting done in the future. Was very happy to answer any question about things I have been thinking about for future possibilities or additions to my boiler."
robert P.
new durham, new hampshire
robert P.
barrington, new hampshire
"Knew his profession"
george P.
mirror lake, new hampshire
robert W.
dover, new hampshire
"on time, very fast,and very thorough"
lynne E.
somersworth, new hampshire
"While I can't remember his name, the technician who cleaned and serviced our furnace was knowledgeable and friendly. We would like the same technician every time we need service"
bp S.
portsmouth, new hampshire
"nice customer service"
ronald M.
rye, new hampshire
"On time, knowledgeable, polite and personable."
steve M.
hampton , new hampshire
"Very professional and understood my system needs. Job well done"
joe W.
hampton falls, new hampshire
"Identified and fixed a problem we were not aware of"
bob F.
hampton, new hampshire
mark M.
barrington, new hampshire
"due to the furnace being in a crawlspace the tech basically looked in the crawlspace and said he couldn't do the service."
andrew T.
alton, new hampshire
"Really just a price quote, but the service was free."
carolyn R.
rochester, new hampshire
edward B.
greenland, new hampshire
mike R.
berwick, maine
"He got straight to the root of the problem. He also checked other components of the unit to make sure there was no other problems."
scott M.
new castle, new hampshire
"Technician was on time (early) completed work in a satisfactory amount of time, was thorough and polite."
clarke F.
rye, new hampshire
"The guys are great, but the equip install is not complete yet due to a DOA humidifier and some control components."
gail M.
new castle, new hampshire
"Jim is the nicest guy and exudes confidence. I know my furnace is in good hands!"
edy S.
rochester, new hampshire
"Well knowledge."
clifford D.
portsmouth, new hampshire
"The repair was completed quickly and efficiently."
carol W.
wolfeboro, new hampshire
thomas R.
madbury, new hampshire
"Could not ask for better service. Excellent Technician."
jeff V.
newmarket, new hampshire
"Ted #176210, was awesome! His knowledge and expertise is impeccable. Ted has a great personality and answered all my questions professionally and explained all that he had done. Thanks Ted!"
elizabeth T.
dover, new hampshire
"Dustin was very nice but now we have a problem with the relief valve spewing out water when the furnace is running."
lee S.
dover, new hampshire
james C.
rochester, new hampshire
"Very knowledgeable"
debbie M.
hampton, new hampshire
"Professional & knowledgeable"
dayle S.
rochester, new hampshire
"Ryan was very polite and took the time to explain everything to me"
anthony B.
rochester, new hampshire
"The install team was awesome. Really respectful, very friendly, and work done was beyond excellent. Bobby, the tech during the inspection, was also awesome. Super friendly, efficient, and professional. Everyone was timely and communicated perfectly. The whole install and follow up process was stress-free and I'm EXTREMELY happy with my new furnace. Really really really great experience."
tom C.
somersworth, new hampshire
"Joseph arrived early. He was pleasant and I assume he did a good job."
robert U.
rye, new hampshire
"Starting with booking the appointment through the actual service call very professional and prompt."
john P.
dover, new hampshire
"Tech arrived within the promised time frame. Was friendly and personable. Was respectful of our home and took steps to ensure he didn't track dirt into the house."
karleen D.
durham, new hampshire
"got explanations"
tony B.
dover, new hampshire
"Very professional and helpfull"
maureen S.
dover, new hampshire
"On time, explained results, answered all questions. Very friendly."
james C.
rochester, new hampshire
"I haven't had the actual repairs done yet."
arthur jr J.
hampton, new hampshire
"Jim did an excellent job in troubleshooting and diagnosing the problem."
julie C.
wolfeboro, new hampshire
"clear explatation of the problem"
jay B.
dover, new hampshire
"How quickly you responded"
lisa G.
nottingham, new hampshire
"Technician was available week early, was very polite and professional"
leslye B.
dover, new hampshire
"Dustin was here when they said he would be. He was very knowledgeable and thorough. He followed up to schedule services we need in the next few weeks."
maria C.
dover, new hampshire
"The technician was prompt, knowledgeable , and efficient. He was very courteous and answered all my questions."
rod H.
portsmouth, new hampshire
"Dustin provided professional servicing of my gas furnace in a knowledgeable and pleasant manner. He was also able to answer a number of questions that I had on the heating system."
roger T.
tuftonboro, new hampshire
"He was energetic, confident in his work, timely and polite."
sarah C.
portsmouth, new hampshire
"Seemed thorough, was punctual, polite, an professional"
linda B.
dover, new hampshire
john D.
dover, new hampshire
gerald N.
durham, new hampshire
"Robert arrived on time and performed the service as expected. He was friendly and courteous as well as professional."
linda M.
wolfboro, new hampshire
"The technician called to give an ETA on arrival and showed up within moments of the estimated time. He introduced himself and was polite during his entire visit. He finished the job in a reasonable amount of time and took time to explain about the system (we purchased a new house so this is our first visit from you at this address.)"
donna S.
dover, new hampshire
"Because he explained everything to me. And was very nice and professional"
richard B.
durham, new hampshire
"AC works perfectly. Technician explained very clearly how the system works. Very well satisfied."
laura S.
lee, new hampshire
"Pleasant, professional."
katherine L.
rochester, new hampshire
"professional ..clean..happy..."
peter G.
ogunquit, maine
"Joshua responded to our call to find out why our burner ceased to work. He methodically reviewed what I had done to isolate the problem; however, he figured out that the generator switch for the burner had been, by mistake, turned off! Problem solved within about 15 minutes. Well done."
john G.
hampton, new hampshire
"Very neat and seemed to check all equipment."
frank G.
dover, new hampshire
james R.
dover, new hampshire
"Joe was very thorough, detailed, and explained everything he did. Went out of his way to give us useful info on our system. Very patient and took his time to do it right."
barbara P.
east wakefield, new hampshire
dan H.
dover, new hampshire
"Ted was very knowledgeable, professional and friendly. He found the problem right away and gave me the options I needed to make a decision on him fixing it. Thank you Ted."
joe N.
portsmouth, new hampshire
james S.
eliot, maine
"Knowledge,prompt ans solutions offered"
patrick C.
dover, new hampshire
"Polite"
randy Z.
wolfeboro, new hampshire
"Jim is very knowledgable and a pleasant to deal with. The only issue is that the problem with the heater persists"
paul R.
hampton, new hampshire
"Work was done in a very timely, professional manner."
robert M.
newington, new hampshire
"Bobby arrived on time, was very clean and polite. He made a point of putting booties on when he entered the house which was greatly appreciated by my wife. He explained everything that he was going to accomplish during the annual maintenance on our four units which I greatly appreciated. Outstanding employee!!"
nancy D.
dover, new hampshire
"Very knowledgeable"
denise T.
dover, new hampshire
"Efficient and clean work. Very thorough."
rita M.
rochester, new hampshire
"He appeared to be very knowledgeable, explained much as he went along and answered my questions. Hopefully no follow-up visit will be necessary when heating time begins. ISince the next questions does not provide for comment I will enter my comment here to respond to how likely I am to continue using Strogen's answer - as long as I receive great service meaning each visit resolves the problem for my visit or acceptable explanation why it cannot be remedied at tha ttime."
john H.
portsmouth, new hampshire
"Scott did not replace filters that did not need replacement."
bruce F.
alton, new hampshire
jane S.
somersworth, new hampshire
"Bobby was very courteous, friendly and explained everything to me."
diane H.
rochester, new hampshire
"Always on time, knowledgeable, courteous and fast working"
charles goyette G.
portsmouth, new hampshire
"He came in and asked where furnace was and I told him and he imediately went to work."
mary H.
northwood, new hampshire
"Scott was very pleasant and did a great job."
barbara M.
hampton, new hampshire
"work seemed to be done efficiently and Tech was very polite"
alan R.
rochester, new hampshire
"well done, very pleased"
alan K.
hampton, new hampshire
michael C.
rochester, new hampshire
stella S.
portsmouth, new hampshire
"He was professional. Went the extra mile to be helpful and courteous. We were so grateful for his help :) Thank you Joe! :)"
lois T.
barrington, new hampshire
"Ted Tremblay (180920) was very professional. He cleaned the boiler and diagnosed the hot water problem. I would definitely recommend them."
arthur F.
dover, new hampshire
"Very professional"
gerard N.
dover, new hampshire
"Knowledgeable, courteous, efficient,thorough, prompt."
robert F.
east wakefield, new hampshire
"he does nice work cleans everything & tests not like others Iv'e seen and makes sure everything is running clean before he leaves"
linda M.
hampton, new hampshire
"Friendly, same day service."
richard B.
eliot, maine
"Very impressed with the serviceman! I asked him what he checked, and he showed and explained what he was doing. He was very friendly, and we got along great. I had some doubts about your service, but no more."
beryl H.
durham, new hampshire
william L.
rochester, new hampshire
"He told what he was doing and why."
richard D.
rochester, new hampshire
"Quick service , successful job well done."
susan E.
stratham, new hampshire
"They came right away when we called and solved the problem!"
donald W.
rochester, new hampshire
"Excellent work. Very professional"
steve Z.
hampton, new hampshire
"Representative came and made assessment. Said unit needs Capacitor and Fan Assembly. Confirmed repair cost at $550 said parts not in stock. It wasn't until I asked him whether or not the unit was worthy of repair that he informed me unit was very degraded due to age and not going to last. He should have presented this information up front when we first spoke. Its felt as if I did't ask, he would have went on to repair the unit even though it wasn't worthy of repair."
joy R.
dover, new hampshire
"Ted Trembly #181105 Was on time, very courteous and pleasant. Explained what he did."
eric L.
newmarket, new hampshire
"He was very respectful and pleasant. Always enjoy having him do the work."
todd M.
rochester, new hampshire
"Joe was pleasant and courteous. He took the time to explain what he was doing and why, very informative."
portsmouth acad A.
dover, new hampshire
"Strogen's is always very professional, knowledgeable and courteous. They also tackle our HVAC issues in a timely manner. We are very satisfied with the work."
pamela P.
dover, new hampshire
"Scott was thorough, knowledgeable and polite and answered my questions."
mike R.
berwick, maine
"Lorne did a great job. He performed all the required procedures in a timely and professional manner . The boiler is running great."
patricia J.
wolfeboro, new hampshire
tom L.
east wakefield, new hampshire
"Tech was polite and answered all our questions and most importantly; he was was very good at his job and knew exactly what he was doing."
harriet H.
rochester, new hampshire
"Technician seemed knowledge and he was polite."
bob G.
seabrook, new hampshire
"I ahve always given very high ratings in the past. This time, we were leaving to go to MA for a wedding and we discovered the wine cellar coolant was off. I called and a lday took all the info and said someone would be at the house that day and took my cell phone number as the tech would call beofre they came. By 2:00 pm and no call, I called again. An individual who said he was Marco (SP?) siad he saw no record of the first call. He said that someone had to be at the house. When I explaind we were two hours away at wedding, there was nothing he could do. He said I sjhould call Monday to set up an appointment. I said the wine would be ruined and it was very expensive wine. Reluctantly, (after explaining how expensive it would be for someone to come out on the weekend) that he would put our name on a list for Sunday. Another person call at 7:15 am Sunday, and then that individual sent Josh out. He was very punctual, seemed to diagnose the problem very quickly, and ordered the part. He also overrode some issue so the wine cellar was getting cool air. He did a great job. Hence, my less that perfect score. Why didn't the first lady tell me we had to have someone at the house? I volunteered to give Marco a credit card number and which door we left open for a tech to get in."
fred L.
farmington, new hampshire
"Jim was very knowledgeable and professional, efficient and amiable."
wesley P.
berwick, maine
richard B.
durham, new hampshire
"Very knowledgeable technician"
mary C.
rochester, new hampshire
"very pleasant to talk to"
robert M.
wakefield, new hampshire
"Was not here for service, but appears Ryan did a very nice job. Having the slip with what he did left here for very helpful."
john L.
fremont, new hampshire
"Knowledgeable courteous and on time"
jesse A.
newcastle, new hampshire
"Joe was very knowledgeable, communicated well, and completed the work neatly and in a timely fashion."
marcia P.
exeter, new hampshire
"The office was courteous in calling me about changing the appointment time. The tech called to give me an updated ETA. The tech was polite and knowledgeable and answered all my questions."
richard P.
somersworth, new hampshire
"Scott was knowledgeable about the boiler and courteous."
paul R.
hampton, new hampshire
deborah W.
northwood, new hampshire
joe G.
farmington, new hampshire
mark S.
dover, new hampshire
"Strogen's technicians always answer my questions cheerfully."
richard Z.
newfield, new hampshire
"Josh was very knowledgeable."
judy H.
rochester, new hampshire
"he was patient, answered all of my questions and concerns"
arthur B.
dover, new hampshire
"He was careful,honest, and thorough"
nate L.
barrington, new hampshire
"The technician was on time and knew his stuff, in a geeky way. Which is great!"
michelle M.
rochester, new hampshire
"Prompt, knowledgeable, professional, by friendly."
stephen M.
hampton, new hampshire
"Courteous and professional technician."
peter A.
dover, new hampshire
rhonda F.
dover, new hampshire
"Was not happy with the man doing the service. He was not friendly. My sister stayed because i has to go to work and she asked him when he thought he was going to be done, and just said, i still have the ac to do. She thought he could have been more pleasant too."
marilyn L.
york, maine
debbie E.
rochester, new hampshire
"Techs should have shoe protection so they don't ruin rugs and floors."
jim E.
hampton, new hampshire
"he was able to explaine about my system as i am new owner 2 mo. and help me understand nest thermostat"
robert K.
dover, new hampshire
"Very thorough and deliberate technician."
kathy H.
lee, new hampshire
"Our technician arrived when he estimated he would. He was very thorough and went above and beyond to clean our furnace and power vent fan. He was very knowledgeable and answered all my questions."
catherine F.
portsmouth, new hampshire
jesse A.
portsmouth, new hampshire
brock's P.
rochester, new hampshire
"THE SERVICE IS BAR NONE THE BEST ,QUIICK CALL BACK AND VERY PROFESIONAL ALL AROUND"
susan H.
dover, new hampshire
"answered all my questions"
florence C.
hampton, new hampshire
"Everything was great!"
charles P.
lee, new hampshire
"the service tech was on time, very pleasant, and knowledge."
bill ford toyota T.
dover, new hampshire
gary W.
rochester, new hampshire
"Checked everything and explained so I could understand"
mark V.
dover, new hampshire
"Everyone I had contact with acted in a very professional manner"
joyce M.
somersworth, new hampshire
chris L.
nottingham, new hampshire
steve M.
rochester, new hampshire
"Knowledgeable, efficient, thorough"
aaron W.
rochester, new hampshire
richard P.
rochester, new hampshire
"On time. Very efficient and kept the area clean."
rochester manor I.
rochester, new hampshire
"good service and answered my questions"
dana G.
greenland, new hampshire
emmy L.
dover, new hampshire
"I received a speedy reply to my appointment request. I receive the appointment that I requested. The tech that came to my house was very quick and definitely knew what he was doing."
cliff B.
barrington, new hampshire
"Professional service, thorough and was able to show and explain to me what was wrong and how he fixed it."
ken N.
wolfeboro, new hampshire
"Prompt, professional and complete service!"
peter G.
ogunquit, maine
"Scott was very thorough, organized and neat. He knows our systems and made sure everything worked before leaving. We hope he provides our annual check ups in the future. Hew determined why the air handler was leaking a bit, and resolved an issue with the safety switch."
mark H.
rochester, new hampshire
janice P.
somersworth, new hampshire
"Explained what was being done to rectify the issue."
edith W.
durham, new hampshire
"Tech was very informative and helpful"
barbara L.
wolfeboro, new hampshire
"He called in advance to let me now he would arrive shortly. He was polite and went about his business."
john A.
alton bay, new hampshire
kenneth H.
rochester, new hampshire
"Quick service and great technician"
adele R.
exeter, new hampshire
"Dustin was very thorough."
burt I.
wolfeboro, new hampshire
linda B.
dover, new hampshire
"Dustin was very knowledgeable and figured out exactly what needed to be done!"
margo S.
rye, new hampshire
"Arrived promptly,called ahead, and provided good information on what was done"
dan S.
hampton falls, new hampshire
"Called them on a hot day, they came out immediately Incredibly responsive-very much appreciated"
life B.
rochester, new hampshire
"polite and appropriate explained job and concerns well"
philip G.
rochester, new hampshire
"Requested a quote for installing central A/C. Quote did not have a price on it. Replied to email asking for updated quote with price. Have yet to receive the updated quote."
william I.
wolfeboro, new hampshire
mathew F.
dover, new hampshire
sara S.
dover, new hampshire
"Very professional"
michele G.
new castle, new hampshire
"They were on time and finished early which makes me a little concerned as it usually takes the whole day but there was 2 techs."
denise M.
wolfeboro, new hampshire
"polite, friendly, informative"
mark S.
east wakefield, new hampshire
steve M.
alton, new hampshire
"The follow up by Paul and all of your techs was exceptional. Looking forward to our next job with you guys and continued service for years to come."
dennis S.
stratham, new hampshire
"they did not come per e-mail I received which was 8/12 between 12:00 and 4:00- I finally called at 3:45 and I was not on schedule?"