Strogen's Service Experts Reviews

"He knew the furnace and what he had to do on the cleaning of it."

"As usual I am totally confident in service received."

"Same nice guy came with his apprentice, who he introduced. They were quick and efficient."

"Very knowledgable and professional"

"Tech serviced unit, discovered that evening the central A/C was not working after the visit. Called that evening, got answering service who could. It schedule tech to come the next day. Was told I would receive a call the next morning to schedule a tech, no one called. Tech did come later that day to check unit. Previous tech had either disconnected or knocked wire loose from control board and not reattached it."

"Personable, efficient, clean."

"Left wood chips scattered in basement."

"Paul was a great and passionate guy to work with"

"On time, knowledgeable and efficient."

"Great service"

"Cameron was a great communicator and honest with his thoughts. He relayed to the team what further needs we required and set up the time to come back to complete the task."

"Techs were very professional and early"

"Service Tech is awesome!"

"Technician payed extra special attention and reported to us additional concerns..."

"Easy to make an appointment, but hard to get someone to show up! Service techs no showed twice and had to wait weeks with no AC in the main house for next appointment date. When the tech finally showed up, he was super nice and was able to help with everything we needed. He was professional and was great with the dogs and cat!"

"Scott was polite and knowledgeable. He was fine with my dad and children being there while he worked"

"Visit was for PM service on furnace and water heater. Only furnace done. Tech didnt have equipment to do the water heater. Confused why he was here. Thought it was for AC service which was already done 2 months ago."

"Service was fine, however maintenance plan still not recorded in system after 3 weeks and was billed $165 call out fee in error, and did not receive 15% discount on parts, also have not yet received credit from prior receipt ($275) as agreed by Rick, and had emailed in receipt."

"Rod did a great job."

"courteous and knew what he was doing. Another thing, he is a fellow veteran."

"We didn't solve the problem on this visit."

"The tech was great but the scheduling wasnt. I was set up for stand by service on Friday and Sat but never received any phone call that the tech wasnt coming. I would of rated less but tech Parker was fantastic."

"The 2 men who came here were professional, kind and helpful!"

"Norman was very personable"

"Scott was very thorough and knowledgeable. My only issue was with the cost of replacing the relief valve. The job was very simple and should have been priced out for time and material, not for a standard cost."

"always great service"

"Both technicians were personable, knowledgeable, quick and thorough."

"The technician was courteous, knowledgeable and provided excellent service."

"Anyone that comes into someone's home should wear a mask these days. I had two different apptmts and I had to ask both of them if they had a mask. They both did and wore them. I also happen to think they should be wearing foot coverings, but I did not request this because I asked for the mask. They wear big boots and stones get trapped in the crevices which wreck the wood floors."

"Knew what he was doing."

"Friendly, informative"

"Very good service."

"JIM ANALYZED THE PROBLEM AND CLEARLY COMMUNICATED OPTIONS TO RESOLVE IT."

"Your tech responded quickly (within a couple hours of my phone call) was professional, polite, friendly and explained everything that needed to be explained. Very helpful!"

"Had seasonal service on our boiler. The boiler temperature was turned down resulting in no hot water the next morning. I phoned to have someone come and check the boiler. When it became late afternoon I troubleshot the problem myself and found the temperature was turned down. We had hot water in a half hour."

"Rick was very professional and got the job done"

"Prompt response to problem on a Saturday with Sunday morning service call by Jim. Follow up to order required parts and Parker install on the following Friday."

"Speed to start, speed to finish"

"Ted knew what he was doing and worked very fast and efficiently"

"Ted was knowledgeable and very professional."

"Called for an install of geo-thermal. Contractor got here, said he doesn't do this work and left. He was polite & professional, but how can a mixup like this happen?"

"The job was well planned and executed, the technicians were responsive, courteous and left the job site clean every day and upon completion. Install was completely professionally and with pipes and wires neatly and thoughtfully run."

"very professional and customer oriented"

"Norm was able to immediately diagnose the problem with my air conditioner and completed the repair in a very short period of time."

"My central a/c stopped cooling. I called Strogen's in the morning and the service technician Matthew arrived that same afternoon. Matthew was professional and efficient in analyzing the problem. He explained the process and how he repaired the issue. He had my central a/c cooling my home in a few minutes. Needless to say I am thrilled with the promptness of repairing the central a/c on such a hot, humid day."

"They are very accommodating and efficient and friendly and professional and I like this company very much!"

"Matt was great- very thorough in time"

"Ted was knowledgeable and did the work efficiently."

"He did a good job."

"prompt and pleasant serviceman"

"He was quick and fixed the problem and I had blessed relief."

"Matt was very knowledgeable and professional.."

"Jim was professional and personable. He did a great job and I was impressed with my cleaning."

"Prompt, professional friendly efficient."

"Was told last spring 2020, that the technician would write a request for the next tech to repair the frayed covering on my AC unit. This spring the tech didnt do it. Said he didnt have materials with him but would tell his boss to send someone out to fix it. Now 3 months later a tech fixed it and I got charge a $110 service fee. I dont think I shouldve been charged for this call. I am rethinking whether I will buy another Maintenance Plan. AND, Ive called twice to speak to Bob and havent received a call back 4 days later!"

"Paul was awesome. Very knowledgeable and helped me configure a system that fell within our budget."

"Friendly service provided, very knowledgeable, went above and beyond on services provided. Would recommend!"

"I had you out in Jan 2021 everything good. Potential buyer had another one done recently and he said put in new hi level t stats and change the air . He also put which really upset me was system working right now. I called into Stogens said I wanted this guy to call me that did inspection. Never got a callback! Very unprofessional. Who is he to say for now. He should of just said system is working condition. Upgrade to digital t stats well thats an upgrade not a necessity. This idiot almost cost me the sale. Keep his opinions to himself and do your job!!!!"

"Scott was very knowledgeablebl and took his time to explained things to me"

"The gentleman are knowledgeable, patient and polite."

"Promp,courteous and thorough."

"Efficient"

"very friendly service"

"Serviced in April and said we needed a belt. I checked back in May and they had not ordered it. I checked back in July and they had had it for a while but did not call to make an appt. Came to install it and it was the wrong belt. Came back this trip and installed it."

"Friendly abs thorough"

"I would have given a 10, but two things held me back: 1. Miscommunication about the project between sales and installation and 2. Leaving white tubing showing on the outside of a brown house, when one more piece of the brown conduit pipe would have hidden it in two different places. Wondering if I can get those pieces and install them myself?"

"Very happy with the work performed and the quick response. At $307 for a new capacitor, the cost was way too high. An internet search shows a new Lennox dual run capacitor is roughly $30."

"Replace existing Lennox system installed by Storgen's. Estimate, for Lennox HP 16 2ton, CBA27, heat module, no extra work $16,200. Same Lennox units installed at my other house in Pa by Premier Dealer W. F. Smith inc May 2021, $7,800. The price after the $600 EAP instant rebate, $7,200. Your estimate is nothing more than a pure rip off."

"Expediant"

"They came out in less than 24 hours!"

"Were out to the house very quickly after normal business hours. Worked quietly and quickly while our children were asleep. Explained everything to us clearly and came back when we noticed another issue."

"Called before arriving. Explained everything. Respectful in the house. Efficient"

"Your service techs were very friendly and knowledgeable, and very respectful"

"Sales rep was AWESOME AND HONEST"

"Extremely responsive"

"good service , knowledgeable tech"

"He took down a lot of information to come up with an estimate to replace my HVAC system. That was over a month ago and I have not heard one word since. What is the point of a visit if you don't get back to the customer with an estimate?"

"Courteous and professional service. Tech arrived as scheduled."

"Technician was wonderful. He identified the problem quickly."

"Strogens always provides timely service, with techs that are courteous and knowledgeable."

"Punctual, courteous, professional"

"Call ahead, on time, courteous, knowledgeable & professional."

"The service representative was very polite and knowledgeable. He came in went right to work and solved all problems promptly."

"Polite and knew what he was doing. Never bothered us and all went well."

"The technician did a fine job. Since we had found the problem and showed him where it was, the price seemed high. Im guessing that the prices are not determined by the tech, so this is a poor mark for the company."

"Although he did a good job cleaning the system he left without installing the filters and left units open."

"Scheduled over a month in advance, the the guy arrived 2 days later than originally scheduled, and all he did was take some & $100, supposed to provide me an estimate. , now 12 days later and not a peep? What was that $100 for? How can I get it back?"

"Matthew checked out the attic fan in question and all is well. He explained that if the attic doesn't get hot enough (at least 90 degrees), the fan doesn't run."

"Timely response and quality service"

"The technician Matt was excellent,"

"There was good communication regarding appointment timing and the results of servicing."

"Scott was thorough, conscientious and recommended cleaning unit wheels service. He volunteered to place service order"

"Ted was awesome! He arrived on time and explained things, educated me on my boiler and also told me some great stories. It was actually enjoyable. LOL"

"He was very professional along with a ready smile."

"Derek was extremely thorough in checking for the cause of the problem"

"Strogens has the best Technicians and are friendly, courteous and professional. Always explaining things so you understand what is going on and why."

"The technician (Bobby) was thorough, knowledgeable, and polite."

"James identified the initial problem with the water heater and restored the hot water that day. He reviewed the issue had the office order the parts, then came back 2 days later to install the new switches. He also did the AC service at the same time which was due."

"The annual service contract is the best way to go. Norm has been out here three times now, Spring and Fall. He is highly skilled,efficient and personable; we couldn't ask for any more."

"Came on time did a great thorough job"

"On time and very professional"

"Derek was courteous he called ahead was here on time. He took his time to explain some things to me."

"The only problem we had we called on Sunday no one came"

"The technician (Scott) persisted and was able to resolve our AC issue during the recent heat wave. We were extremely grateful for his services as it was easy to see he was exhausted from an endless day of emergency calls on a 90+ day. He also took the time to assess the AC electrical system which will require a new control board and another service visit so that we do not have repeated problems."

"Arrived when he said he would, did all that was needed in a short amount of time, very professional."

"He was on time and seem to know what he was doing."

"techs have had issues cleaning the outside air intake of debris.. I asked Bob why provisions weren't made when the system was installed was told he would have it taken care of during my maintenance appointment. A trap inside or screen outside was to be installed on the outside air intake in order to make removal of debris that gets pulled in easier, especially in the fall, I asked the tech person about it and he said it would be done in the fall. I dont have a fall appointment usually, do I need to make one?"

"Looked to be good work and left everything neat and clean."

"Like him"

"Quality service and on time schedules"

"You responded quickly, communicated well and fixed the problem. My technician explained what the issue was so that if it happened again, I could look for it. Excellent service."

"Very professional"

"Technician was nice and polite...got here on time and did a great job."

"The technician was very pleasant , polite and answered any questions I had."

"Good communication with service tech, Bobby Strogen"

"so far the unit is working well ."

"worked steadily at his work , finished his job in excellent time.explained the process as he worked so that we understood the problem for the possible next time"

"Strogens Technician did not find HVAC leak. A Rheem Tech that came to our home after our Strogens visit found the leak within 5 minutes and said either the technician from Strogens didnt try very hard or didnt know what he was doing."

"Called with an emergency outage of my air conditioner on a day that was in the high 80s. Strogens response was immediate and they were able to get someone out to our house within an hour to find/fix the problem."

"Each of the last several technicians has given us different assessments and information about what we need to do with our HVAC system/ I no longer know what to believe. Additionally, the receipts state one thing when the tech said they were doing something else. Also, the most recent time was one that had not been scheduled. Luckily I was working from home, but I had only 10 minutes notice of the appointment."

"Wayne opened things up and looked inside to make sure things were working correctly. Very thorough. Resealed things afterwards."

"He had been here before, very polite, professional and efficient."

"Damon is an excellent sales representative. Very knowledgeable and was able to answer all of our questions. After the sale, he was able to offer us an upgrade of a better piece of equipment that we did not think was available. Highly Recommended."

"Great tech"

"Arrived on time. Called within 1/2 hour of visit. Returned call to me to answer questions that I had."

"My new technician, Matt, was very friendly, polite, neat, and thorough."

"Rick was prompt, polite, informative, wore a mask and solved our problem. Would definitely welcome him back."

"Filter was not as clean as wished. Saw dust in it, pulled wet lint from it in several places. Also, did not tell me that the condenser was on its last legs- just listed in receipt, so just found it."

"Everything works fine and Bobbie answered all question I had."

"I called and a technician was dispatched so very quickly! He was courteous and efficient."

"I am sorry but had to tell the technician that my son brought his furnace person in to look for the problem this past winter. Strogen's came twice and could not get to the problem . I needed a steady heat and Kamaris Heating found the problem which was a transformer. I definitely need Strogen's for my air conditioning though and will call when I have a problem or to check before it is started up for the season. Thanks, Phyllis Kaczynski"

"I needed a new filter and Matthew went and got one to fit and I said I tried to order one last year but had not idea what to order. I asked if I could take a picture of the info on the one he put in and he let me. I will now have one on hand when they come to service next year."

"Prompt, courteous, cooperative."

"Very friendly and on time"

"Bobby is very polite, and answers all questions and concerns."

"Paul provided great information and advice with no sales pressure. The whole installation crew was courteous and efficient. Thanks for finding and fixing the gas leak!"

"Pleasant, professional and gets the job done!!!!!"

"Wayne does a good job. I wish the schedulers would let me know at least a day prior to service. I never know when service is scheduled until the tech calls me the day of."

"Scott does a very detailed job in going over our system. He is the best tech that I have had with any company. I would like to have him any time any service with Strogens."

"The technician did an excellent job, opening up the furnace to check and clean the coils, and then opened up and cleaned the compressor outside. The outside unit was -filthy-. Had not been cleaned in years. Once he was done, it looked brand new! Very happy!"

"Parker is very efficient, friendly, and personable."

"Tech is pleasant. Focused on the task. Excellent and fast diagnosing the problem. Clear about costs."

"The work was done efficiently, the technician called 20 minutes before arriving to let us know he was coming, and he was very professional."

"Service man on time, very helpful and pleasant"

"Technician was on time and informative about the visit."

"I always feel very sure everything is in order when Jim is here. He is so thorough and a delightful man as well."

"Responded promptly to request for service"

"Salesman was great."

"Norm was great, the work seemed to go well and smoothly. After he left, there was a metallic ticking coming from the fan, I called you back, but the sound cleared up after about an hour. Perhaps a piece of metal caught in the fan mechanism, which fallout eventually? Has been fine since."

"Parker is the best technician. He is very knowledgeable and very thorough."

"Tech Did a great job."

"Reasons for the score of 5: 1. He is supposed to let me know when he is done with his A/C maintenance work but he left without informing me. So my garage door was left open until an hour later after my conference call is done. 2. He did not turn off the water completely but only the valve that he used to clean out the A/C unit. Beacuse the other valve is still on caused the water pipe to leak due to too much pressure and I had fixe the replace connector. I assume he did satisfactory maintenance work as a professional Storgen technician. But he left without telling me is not an acceptable behavior especially I asked him to do so when he started this maintenance."

"problem not resolved or identified completely. Now have to wait for an appointment to see what is wrong with the condenser."

"Friendly and knowledgeable."

"PM performed in a timely manner and on schedule."

"Service was very efficient and knowledgeable."

"The service service tech was fine. He seemed quite efficient. The one negative was that after he left, we found the attic stairs still were still down and the light on."

"Damon explained every step of the process that was needed to get our air conditioning installed. Very patient with our questions and very helpful."

"Professional, personable"

"The technician was very knowledgeable and friendly. Gave great suggestions and input. Terrific work! Will be calling for our heating needs as well."

"efficient, thorough"

"Nice, personable, efficient, technician, but other than that I really dont know what they do."

"Knowledgeable, courteous, respectful."

"Knowledge and experience of technicians for heat +ac."

"On time, polite. Professional"

"Parker is amazing. He is very professional and thorough. I only like him at my house"

"Richard was prompt and professional. When he couldn't reach me on my phone, he called my wife's number to let us know he was coming by."

"Very efficient and professional service"

"Scott was helpful in switching out the GFI outlet that tripped randomly. He is very professional."

"Did not get a written receipt otherwise really good ... also did not get an email receipt"

"good job."

"Tech was as pleasant as he was competent both of which were outstanding"

"Very speedy and effective response. (responded and on-site less than 30 minutes after my call)"

"Pail was very informative.answered all My questions. I feel he went above and beyond"

"Great service from a professional with a smile!"

"Didn't give me all my options"

"said he would get back to me within the hour with information for contractor to do undercarriage work. I requested two proposals and have not heard anything since he left last Friday."

"Technician did not arrive on time and forgot to complete the job before he left leaving me without heat overnight and requiring a return the next day. This is, I believe the third time this has happened."

"Our technician came out on a Saturday in 90 degree weather as we had no A/C working on a brand new system. While he was great, there is no excuse for a NEW system to have faulty wiring by the installer team!!"

"wasn't sure it was cleaned--just calculated"

"Very professional tech."

"Quality of work Personality"

"Friendly, explained the problems and solutions, very professional."

"All you btechnicians over the years have been great. This was the 1st time we had Parker and again your guys are terrific."

"Arrived on time, completed job as outlined in our service plan, courteous."

"Very professional"

"Technician was excellent. Wish I didn't have to be there to start service (wasn't really necessary)."

"Courteous and qualified professional service.."

"Tech was very polite and efficient"

"Technician was thorough and knowledgeable"

"Technician lacked the pertinent knowledge and left with no solution. Found answer myself in 20 minutes on youtube"

"The technician, Ted, was very thorough, professional, and experienced."

"clear presentation of the options for heat pumps"

"The guy that done the serviced was fine, but until I run the System I can not tell if my issues have been taken care of or not. Seems he didn't find any reason why it wasn't cooling ..."

"I trusted that Scott did a thorough job. It seemed that way to me. The following day I noted a notification on the thermostat screen. I have called twice so far, to address that notification without success."

"information provided was detailed & very helpful."

"They did an excellent job replacing my furnace and hot water heater. Everything was done effecently. I am still amazed at all they did in a day and a half!"

"Very efficient, polite and professional."

"Scott was wonderful!"

"COST. Quote of $18,000 for an air handler and compressor. More than 3 times another quote."

"Over all experience with our technician Richard, he was just AWESOME. Very very pleasant, courteous, knowledgably, informative and very thorough."

"Very well done"

"Knowledgable, clean service. Personable technician"

"He was friendly, knowledgeable and efficient."

"Happy to answer all the questions I had."

"Both gentlemen were respectful and were masked for our safety, did an excellent job cleaning and checking the unit"

"Technician was on time and courteous."

"good service"

"I wasnt aware he was coming until he called me otherwise a 10."

"He was thorough and able to complete the work on time as scheduled and with little intervention with myself or any others."

"He replaced the thermostat."

"Bobby is awesome, honest, and very knowledgeable!"

"The work the second technician performed was fine, but the price I was charged was excessive. The 2 backflow valves he installed only cost $15 a piece at the local hardware store. He charged me $735 for his work. I also had to pay the first technician to come out and he did absolutely nothing. We now have nocking in our pipes after the work was completed. I don't think I will be continuing to do business with you."

"On time, masked, very professional and cleaned up well."

"Tech was prompt, polite, helpful, answered all Questions and wore a mask."

"Clean outside a/c unit of dirt and debris with simple green and washed it off with water. Very professional job in checking inside and outside units"

"My system was given a more thorough cleaning and service than its ever had"

"He looked over the heating and checked my filter which was new, I had just put a new one in. then he went about doing what he came to do. Went around back and cleaned A/C and whatever then came in and ran the A/C and check air ducts. Always get good service with all you service department. thank you"

"He was on time, efficient, considerate, and quick."

"The technician came in the time frame given, was courteous, respectful, and thorough."

"Very thorough and informative"

"We moved into a brand new home last year and have had nothing but heating issues since we moved in. The company we bought the house from sent their heating company over 2 times and all he did was turn the blower up and look in the crawl space Parker on the other hand IMO went well and beyond over what the other so called heating company did. He first noticed our thermostat was set for a cool and heat mod and we had no AC so he set it up just for heat mode. He then noticed that while the blower was set to max the furnace was set up for only low flame so he fixed that so the furnace would use both stages and turned the blower lower so it would have time to heat the air up before it was pushed into the vents He also went into the attic to make sure everything up there was ok! You guys will be my heating company from now on because of Parker!"

"Norman was very personable and went about his business in a very professional manner and in a very reasonable amount of time. He assisted me with an issue related to the heating system (the propane supply)."

"The technician was thorough, efficient, and very informative."

"the technician was knowledgeable , friendly and patient with my many questions"

"Good service, on time, easy to schedule appt"

"Because he was excellent"

"Great attitude, focus on job to be done."

"The technicians called ahead to let me know their arrival time-they were very helpful in answering any questions I had."

"Fast,efficient"

"The guys were early and quick and efficient. They were also very personable and nice."

"Took care of the problem efficiently and effectively."

"Very professional"

"Bob was very courteous, friendly."

"All of the individuals I have dealt with have been more than healthful."

"Bobby was very professional, very polite , friendly and explained everything in an excellent manner!!"

"Derek was one of the most professional, thorough, helpful and pleasant technicians that we have ever had in our five decade history of home ownership. And we are most pleased that all of the repairs as well as the service provided were completely covered by our membership plan. A great investment for us."

"The work was done professional and Jim and Matt were excellent and knowledgeable service experts."

"After spending 15 minutes writing an explanation of what happened during the second technicians visit, i submitted the survey and it failed to send with an error message. I was told that a manager was going to call me. that was a week ago and still no call. I want an itemized invoice sent to me to explain he work that was done and I want someone to come back to do the clean up of the oil."

"Norm was professional and friendly."

"The service technician was very pleasant, efficient and answered all the questions we had."

"Norman was professional, courteous and extremely knowledgeable and helpful!"

"When I mentioned the oil tank at first he said oh yeah that is going to need to replaced because of the age. I had an appointment and had to leave. He inspected the tank and concluded that it was fine. I believe that if I had been home alone he would have had me replace it."

"Tech arrived early and completed his work in a timely manner"

"I HATE surveys. The guy did a great job ... personable, knowledgeable"

"The two gentlemen that came were wonderful! Very professional and funny."

"On time, friendly, professional, clean, knowledgeable"

"Courteous, efficient and knowledgeable."

"Technician courteous, knowledgeable and friendly"

"He was courteous, efficient and did the job just fine"

"Service person was very knowledgeable about my system."

"Both techs were excellent! They checked over the air conditioner inside & out! I highly recommend these professionals!"

"Tech is very nice and helpful. He can answer all the questions"

"I thought he needed to see a 10 to be rewarded satisfactorily."

"He was a nice guy. But when I took a shower this morning no hot water"

"The technician did a great job!"

"Technician was on time (actually much earlier than scheduled) and was very efficient."

"Ted was professional and let me know what was wrong and what needed to be done."

"We were very pleased with him. Polite & knew what he was doing."