Strogen's Service Experts Heating & Air Conditioning Reviews

"After tech left we noticed the thermostat was fried. Most likely from sending 110 v to 12 v thermostat. It was some time and several calls before someone was sent out to replace the thermostat. It cannot control the act and we were told they'd be back monday."

"Norman! He was great, personable and explained his repair."

"Easy to work with. Personable"

"I felt Jim understood problems I was having with my furnace and knew how to correct them. I have not always felt this to be the case."

"Arrived on time, completed a thorough cleaning and informed me that nothing was wrong."

"Technician was polite, quick and even helped because I had a sleeping baby on me."

"The tech kept us notified as to his arrival time. He was extremely professional, considerate of our home and provided explanations about the service he provided during this PM visit."

"Bryan is amazing and always looking to help."

"Tech was knowledgeable and friendly"

"arrived on time, finished in a reasonable amount of time"

"Called me a half hour before appt. Allowing me to work and very capable tech once he arrived."

"I had this tech in the past and he really knows my Baxi Luna Boiler and he is soooo polite. Over the years I've had others who were excellent but eventually left Strogen's. then I had some who did not do even a slightly satisfactory tune up or other services. Hopefully this last tech I had will remain. I can't imagine anyone having any complaints about this knowledgeable and polite tech."

"The technicians we're extremely informative, patient and helpful. They both went above and beyond."

"Always dependable, always do a great job, very professional."

"Jim is great but my furnance is still acting up. I think it needed to be cold to show the problem. It still ckicks on and off within seconds. I've already lost 4 hours of work. If he could check it on a cold day after 4:30 would be great."

"Any problems were explained in a clear and concise manner. Dealing with Strogen's for a number of years. Trusted company with professional employees. The person that was at the house relayed to me that he was very pleased with the service.."

"Very professional as usual. Explained any problems in a clear and concise manner. Very clean."

"They exceeded my expectations!"

"Technician was first rate. Clear and concise and did an excellent job."

"Scott called to say he was 15 min away. We were down for 8-Noon timeframe."

"Came on time. Called before coming with eta."

"Showed up on time and complete repair to my satisfaction"

"The technician was efficient, pleasant and communicated very well."

"Technician was on time, courteous, and provided a good explanation of the results of his service."

"Ryan was very helpful addressing my concerns. I feel myself and your technicians are still in the learning curve for my Lennox HVAC with iComfort Thermostat."

"I really like Parker... He is very respectful of my home.. He is knowledgeable, friendly and takes the time to let me know what he is doing... Plus he cleans up after he is finished with my service call. Kudos to Parker..."

"technician was quick and efficient and was pleasant to deal with."

"Fast and efficient"

"One of your most knowledgeable technicians. Has worked on the system before which gives me confidence."

"Ted arrived on time and did a great job servicing my heating system."

"Very thorough.."

"Bobby was an excellent technician! Very professional and personable!"

"Joe came during the scheduled time and let me know prior to his arrival. He wasted no time in staging the maintenance. He was very helpful in providing information to me with respect to proper upkeep to provide the best furnace efficiency. Joe also explained the inner workings of the furnace and described some of the common issues that cab arise in my unit. Joe was very knowledgeable and approachable and I commend Joe for his good and timely work. Thank you, Joe!"

"Scott was courteous and professional as he performed a cleaning and a repair on my natural gas boiler. He answered my questions and was very knowledgeable about the functioning of the boiler. He did an excellent job."

"Parker does an excellent and thorough job"

"Great company, excellent technician"

"Ted called to let me know he was on his way, when he arrived he was professional and courteous, he completed all his work efficiently and without delay, explained to me everything he did, and was pleasant when he left. (your techs could benefit with updated billing equipment, like tablets - faster, and more efficient for techs and customers). Recently, I recommended Strogen's to a Next Door neighbor 's request looking for a reliable, reasonably priced, customer service oriented company for their furnace service"

"The tech was there when he said he'd be there, despite not having the correct service type information. was there to service my mini splits not my boiler, and then helped me get rescheduled for the correct service."

"Tech arrived on time and did his work in a timely manner."

"Dustin was very friendly and did a good job explaining things to me when I was asking questions."

"Everything seemed to go well, but as the service was routine maintenance on furnace and AC, it's difficult to assess the quality of the work. Everything is still running!!"

"Norman was very professional and worked quickly to solve our problem. Very friendly as well."

"Great service ! Ted called to tell me when he would arrive and was there on time. He kept me informed on what he was doing and explained everything he that was done and results of his tests."

"Very professional a job well done"

"Joseph was very professional and went out of his way to explain what he was doing and what part he was replacing and why."

"Dustin was very nice and helpful and told us what to do to help prevent the issue from occurring again and how simple it was to fix."

"They came and look and told me what it might be but never came back to fix it"

"Technician was very informative on boiler condition. Thing I should look to getting done in the future. Was very happy to answer any question about things I have been thinking about for future possibilities or additions to my boiler."

"Knew his profession"

"on time, very fast,and very thorough"

"While I can't remember his name, the technician who cleaned and serviced our furnace was knowledgeable and friendly. We would like the same technician every time we need service"

"nice customer service"

"On time, knowledgeable, polite and personable."

"Very professional and understood my system needs. Job well done"

"Identified and fixed a problem we were not aware of"

"due to the furnace being in a crawlspace the tech basically looked in the crawlspace and said he couldn't do the service."

"Really just a price quote, but the service was free."

"He got straight to the root of the problem. He also checked other components of the unit to make sure there was no other problems."

"Technician was on time (early) completed work in a satisfactory amount of time, was thorough and polite."

"The guys are great, but the equip install is not complete yet due to a DOA humidifier and some control components."

"Jim is the nicest guy and exudes confidence. I know my furnace is in good hands!"

"Well knowledge."

"The repair was completed quickly and efficiently."

"Could not ask for better service. Excellent Technician."

"Ted #176210, was awesome! His knowledge and expertise is impeccable. Ted has a great personality and answered all my questions professionally and explained all that he had done. Thanks Ted!"

"Dustin was very nice but now we have a problem with the relief valve spewing out water when the furnace is running."

"Very knowledgeable"

"Professional & knowledgeable"

"Ryan was very polite and took the time to explain everything to me"

"The install team was awesome. Really respectful, very friendly, and work done was beyond excellent. Bobby, the tech during the inspection, was also awesome. Super friendly, efficient, and professional. Everyone was timely and communicated perfectly. The whole install and follow up process was stress-free and I'm EXTREMELY happy with my new furnace. Really really really great experience."

"Joseph arrived early. He was pleasant and I assume he did a good job."

"Starting with booking the appointment through the actual service call very professional and prompt."

"Tech arrived within the promised time frame. Was friendly and personable. Was respectful of our home and took steps to ensure he didn't track dirt into the house."

"got explanations"

"Very professional and helpfull"

"On time, explained results, answered all questions. Very friendly."

"I haven't had the actual repairs done yet."

"Jim did an excellent job in troubleshooting and diagnosing the problem."

"clear explatation of the problem"

"How quickly you responded"

"Technician was available week early, was very polite and professional"

"Dustin was here when they said he would be. He was very knowledgeable and thorough. He followed up to schedule services we need in the next few weeks."

"The technician was prompt, knowledgeable , and efficient. He was very courteous and answered all my questions."

"Dustin provided professional servicing of my gas furnace in a knowledgeable and pleasant manner. He was also able to answer a number of questions that I had on the heating system."

"He was energetic, confident in his work, timely and polite."

"Seemed thorough, was punctual, polite, an professional"

"Robert arrived on time and performed the service as expected. He was friendly and courteous as well as professional."

"The technician called to give an ETA on arrival and showed up within moments of the estimated time. He introduced himself and was polite during his entire visit. He finished the job in a reasonable amount of time and took time to explain about the system (we purchased a new house so this is our first visit from you at this address.)"

"Because he explained everything to me. And was very nice and professional"

"AC works perfectly. Technician explained very clearly how the system works. Very well satisfied."

"Pleasant, professional."

"professional ..clean..happy..."

"Joshua responded to our call to find out why our burner ceased to work. He methodically reviewed what I had done to isolate the problem; however, he figured out that the generator switch for the burner had been, by mistake, turned off! Problem solved within about 15 minutes. Well done."

"Very neat and seemed to check all equipment."

"Joe was very thorough, detailed, and explained everything he did. Went out of his way to give us useful info on our system. Very patient and took his time to do it right."

"Ted was very knowledgeable, professional and friendly. He found the problem right away and gave me the options I needed to make a decision on him fixing it. Thank you Ted."

"Knowledge,prompt ans solutions offered"

"Polite"

"Jim is very knowledgable and a pleasant to deal with. The only issue is that the problem with the heater persists"

"Work was done in a very timely, professional manner."

"Bobby arrived on time, was very clean and polite. He made a point of putting booties on when he entered the house which was greatly appreciated by my wife. He explained everything that he was going to accomplish during the annual maintenance on our four units which I greatly appreciated. Outstanding employee!!"

"Very knowledgeable"

"Efficient and clean work. Very thorough."

"He appeared to be very knowledgeable, explained much as he went along and answered my questions. Hopefully no follow-up visit will be necessary when heating time begins. ISince the next questions does not provide for comment I will enter my comment here to respond to how likely I am to continue using Strogen's answer - as long as I receive great service meaning each visit resolves the problem for my visit or acceptable explanation why it cannot be remedied at tha ttime."

"Scott did not replace filters that did not need replacement."

"Bobby was very courteous, friendly and explained everything to me."

"Always on time, knowledgeable, courteous and fast working"

"He came in and asked where furnace was and I told him and he imediately went to work."

"Scott was very pleasant and did a great job."

"work seemed to be done efficiently and Tech was very polite"

"well done, very pleased"

"He was professional. Went the extra mile to be helpful and courteous. We were so grateful for his help :) Thank you Joe! :)"

"Ted Tremblay (180920) was very professional. He cleaned the boiler and diagnosed the hot water problem. I would definitely recommend them."

"Very professional"

"Knowledgeable, courteous, efficient,thorough, prompt."

"he does nice work cleans everything & tests not like others Iv'e seen and makes sure everything is running clean before he leaves"

"Friendly, same day service."

"Very impressed with the serviceman! I asked him what he checked, and he showed and explained what he was doing. He was very friendly, and we got along great. I had some doubts about your service, but no more."

"He told what he was doing and why."

"Quick service , successful job well done."

"They came right away when we called and solved the problem!"

"Excellent work. Very professional"

"Representative came and made assessment. Said unit needs Capacitor and Fan Assembly. Confirmed repair cost at $550 said parts not in stock. It wasn't until I asked him whether or not the unit was worthy of repair that he informed me unit was very degraded due to age and not going to last. He should have presented this information up front when we first spoke. Its felt as if I did't ask, he would have went on to repair the unit even though it wasn't worthy of repair."

"Ted Trembly #181105 Was on time, very courteous and pleasant. Explained what he did."

"He was very respectful and pleasant. Always enjoy having him do the work."

"Joe was pleasant and courteous. He took the time to explain what he was doing and why, very informative."

"Strogen's is always very professional, knowledgeable and courteous. They also tackle our HVAC issues in a timely manner. We are very satisfied with the work."

"Scott was thorough, knowledgeable and polite and answered my questions."

"Lorne did a great job. He performed all the required procedures in a timely and professional manner . The boiler is running great."

"Tech was polite and answered all our questions and most importantly; he was was very good at his job and knew exactly what he was doing."

"Technician seemed knowledge and he was polite."

"I ahve always given very high ratings in the past. This time, we were leaving to go to MA for a wedding and we discovered the wine cellar coolant was off. I called and a lday took all the info and said someone would be at the house that day and took my cell phone number as the tech would call beofre they came. By 2:00 pm and no call, I called again. An individual who said he was Marco (SP?) siad he saw no record of the first call. He said that someone had to be at the house. When I explaind we were two hours away at wedding, there was nothing he could do. He said I sjhould call Monday to set up an appointment. I said the wine would be ruined and it was very expensive wine. Reluctantly, (after explaining how expensive it would be for someone to come out on the weekend) that he would put our name on a list for Sunday. Another person call at 7:15 am Sunday, and then that individual sent Josh out. He was very punctual, seemed to diagnose the problem very quickly, and ordered the part. He also overrode some issue so the wine cellar was getting cool air. He did a great job. Hence, my less that perfect score. Why didn't the first lady tell me we had to have someone at the house? I volunteered to give Marco a credit card number and which door we left open for a tech to get in."

"Jim was very knowledgeable and professional, efficient and amiable."

"Very knowledgeable technician"

"very pleasant to talk to"

"Was not here for service, but appears Ryan did a very nice job. Having the slip with what he did left here for very helpful."

"Knowledgeable courteous and on time"

"Joe was very knowledgeable, communicated well, and completed the work neatly and in a timely fashion."

"The office was courteous in calling me about changing the appointment time. The tech called to give me an updated ETA. The tech was polite and knowledgeable and answered all my questions."

"Scott was knowledgeable about the boiler and courteous."

"Strogen's technicians always answer my questions cheerfully."

"Josh was very knowledgeable."

"he was patient, answered all of my questions and concerns"

"He was careful,honest, and thorough"

"The technician was on time and knew his stuff, in a geeky way. Which is great!"

"Prompt, knowledgeable, professional, by friendly."

"Courteous and professional technician."

"Was not happy with the man doing the service. He was not friendly. My sister stayed because i has to go to work and she asked him when he thought he was going to be done, and just said, i still have the ac to do. She thought he could have been more pleasant too."

"Techs should have shoe protection so they don't ruin rugs and floors."

"he was able to explaine about my system as i am new owner 2 mo. and help me understand nest thermostat"

"Very thorough and deliberate technician."

"Our technician arrived when he estimated he would. He was very thorough and went above and beyond to clean our furnace and power vent fan. He was very knowledgeable and answered all my questions."

"THE SERVICE IS BAR NONE THE BEST ,QUIICK CALL BACK AND VERY PROFESIONAL ALL AROUND"

"answered all my questions"

"Everything was great!"

"the service tech was on time, very pleasant, and knowledge."

"Checked everything and explained so I could understand"

"Everyone I had contact with acted in a very professional manner"

"Knowledgeable, efficient, thorough"

"On time. Very efficient and kept the area clean."

"good service and answered my questions"

"I received a speedy reply to my appointment request. I receive the appointment that I requested. The tech that came to my house was very quick and definitely knew what he was doing."

"Professional service, thorough and was able to show and explain to me what was wrong and how he fixed it."

"Prompt, professional and complete service!"

"Scott was very thorough, organized and neat. He knows our systems and made sure everything worked before leaving. We hope he provides our annual check ups in the future. Hew determined why the air handler was leaking a bit, and resolved an issue with the safety switch."

"Explained what was being done to rectify the issue."

"Tech was very informative and helpful"

"He called in advance to let me now he would arrive shortly. He was polite and went about his business."

"Quick service and great technician"

"Dustin was very thorough."

"Dustin was very knowledgeable and figured out exactly what needed to be done!"

"Arrived promptly,called ahead, and provided good information on what was done"

"Called them on a hot day, they came out immediately Incredibly responsive-very much appreciated"

"polite and appropriate explained job and concerns well"

"Requested a quote for installing central A/C. Quote did not have a price on it. Replied to email asking for updated quote with price. Have yet to receive the updated quote."

"Very professional"

"They were on time and finished early which makes me a little concerned as it usually takes the whole day but there was 2 techs."

"polite, friendly, informative"

"The follow up by Paul and all of your techs was exceptional. Looking forward to our next job with you guys and continued service for years to come."

"they did not come per e-mail I received which was 8/12 between 12:00 and 4:00- I finally called at 3:45 and I was not on schedule?"

"on time, service performed expeditiously, technician was friendly"

"The technician was very professional and knowledgeable. Great service, great price. You have a new customer."

"Service provider was courteous , knowledgeable, respectful of property"

"Ted diagnosed the problem in a timely manner. He was personable. He took care to put overshoes on as I have a house full of light beige carpeting. He explained the reason for the extra parts that were needed."

"They are all very friendly and helpful and gave me excellent service. I am very happy"

"Knowledgeable"

"Very prompt and informative service."

"Rick knows our house well, and he is very professional and efficent"

"Quick service"

"Scott had my furnace fixed in very little time and was very pleasant."

"Units didn't work after service! Then we got charged to repair the issue!!"

"On time efficient and pleasant serviceman"

"Service is always quick to respond. On the last service that I was charged for, before new boiler was installed, it was determined that the flow regulator needed to be replaced. It was my understanding that I would be contacted with a quote, I did not get a call. When the problem with the hot water returned, I called back and then got the quote and the part was ordered. Gladly the next service person could not justify replacing that part because he could not replicate the failure. That was an expensive part (over $400). I am very grateful to him for not going ahead and replacing it just to see if that worked. The boiler has now been replaced. It took two full days to do that, which I was warned by the salesman, Steve, that it could. I appreciate Steve explaining my options for replacement of the old boiler and help getting it replaced as quickly as it was, and answering all of my questions, as I have a lot going on at the house with my granddaughter's weddiing on the 17th of August."

"Jim faced a tough installation (by other) and leak issue Was thorough and professional despite having to climb under a deck"

"He know his stuff but very clumsy. He dropped the unit cover on our tv in the living."

"Strogens was very responsive following an issue after there first visit. They had a man dispatched to my home within in one hour on a summer Friday afternoon."

"Technician arrived between specified time frame and called ahead stating when he would arrive. he was very courteous and explained what he did."

"He was great to work with . Honest , professional, nice , knowledgeable and helpful"

"I got excellent service"

"Very professional"

"very professional"

"Called first to let me know he was on his way. Very professional and thoughtful. Definitely recommend! Thank you!"

"VERY KNOWLEDGEABLE ABOUT THE PRODUCT"

"The gentleman was punctual, professional, and courteous. also, he explained everything to me that he was doing in the furnace tune-up."

"Professional and friendly personality."

"Joshua was very professional and tborough."

"Pleasant, competent, and fast service"

"Loren has been out to our house several times now to work on our water heater. Twice when he had no hot water and he fit us into his schedule. He has been professional and helpful. He explained in detail what parts needed to be replaced and gave us recommendation about our furnace as well. Would highly recommend!"

"Steve Wtman did an excellent job in explaining alternatives and reacting promptly to questions. The installers did a very good job , as did Richard (Rick). They were careful and considerate."

"The tech was great. I think the office maybe should suggest getting a mobile home person in to check the problems described."

"Ted is an amazing tech very courtesy and knowledgeable."

"improve communications with customers"

"Parker was thorough, very professional and friendly. He was able to troubleshoot and rapidly determine the problem. The solution was simple but figuring out what the problem was took practical skill."

"Very professional kind n knew what he was doing"

"Very knowledgeable person, very personable and easy to talk to."

"Good information"

"he listened to me and suggested a good solution based on my needs"

"Professional service"

"Fix problems quickly and efficiently"

"professional; knowledgable; great problem solver; offered options"

"Great service; very knowledgable; courteous and thoughtful; very professional"

"The technicians arrived on time and the work was done quickly and professionally. The equipment worked well upon their departure. The technicians were courteous and knowledgeable. On the negative side, days prior to the visit I phoned the company to leave a specific note for the technician explaining what had failed in the equipment so that the technicial would be prepared with the necessary spare parts. Sadly, that note NEVER got to the technician."

"The Strogen techs know everything about our home; more than we knew! Their familiarity with our house and systems make working with them a pleasure."

"Realized job was going to be smaller and sent one person home. Explained everything to me."

"He was very patient and well knowledgeable. He made sure that I had no questions for him. Top notch service expert!!"

"Technician was very knowledgeable, friendly and thorough."

"Personable, thorough and professional."

"PROBLEM FIXED"

"Very prompt response and great technician."

"Jim is a knowledgeable technician"

"He said he was going to follow up with an email to our discussion and I have received nothing and it is been over a week"

"My furnace was fixed in a few hours."

"On time, efficient, friendly"

"Strogen's has always done a great job ever since they started doing the maintenance visits for heating and cooling several years ago."

"Paul came across as one of the more honest and up front person Ive dealt with in the service business."

"When you spend over $400 dollars on service shouldnt everything work, or in the case of my furnace have an explanation why it isnt?"

"Derek seemed knowledgeable, was respectful, and did the job efficiently. He made a suggestion to add a capacitor to help the compressor start easier."

"Dustin was not only good at his job, but lovely to have around. He was great with our dog and friendly to us but also focused on work at the same time. Not an easy task, but he was great! Top notch employee!"

"The service was very prompt and our problem was resolved in less than a day."

"Knowledgeable, courteous & professional."

"quick service"

"After a quick chat online, I was called within a few hours and the service rep was very honest about how busy they were, but they would try to fit us in ASAP. A follow up call happened shortly after, and the technicians that showed up were fast, polite and professional."

"Great. Easy and done promptly. On time and got right to it."

"He did not believe that a window air conditioner would remove humidity from the air."

"Tech was thorough and explained problem"

"Arrived the same day I called"

"Disappointed that another appointment was needed so as to power wash my split air unit. I would have expected that the Tech would have had the equipment necessary to service the unit even if in his opinion it needed power washing. This is a second home and required me to be here to complete the project. I will now need to make a special trip. Time is money and this issues is costing me a day of my precious time."

"Tech said he put dye in system to find a leak and that they would call in 2 weeks to come back out to locate the leak. No one called and after waiting 4 weeks, I put in another service call."

"On time service, proficient technician"

"Quick Service and quick solution"

"Robert was very professional and helpful!"

"On time Finished quickly"

"Very satisfied"

"Dustin came in and quickly figured out and solved the problem. He was incredibly amicable and answered all the questions I had, even going through while he was repairing it and showing me step by step how it worked!"

"Thorough,punctual"

"Ryan was prompt courteous professional and timely"

"Josh arrived right on time and was very thorough with checking the a.c."

"Tech was knowledgeable, courteous and willing to answer all my questions."

"Always have come when they say. Scott was great. Professional. Courteous"

"Scott was very professional and thorough."

"Lorne was right on time, called me ahead to let me know he was on his way, and as always, was efficient, professional, personable, and got the job done."

"On time, courteous service."

"Corrected mistakes from previous "Strogen Expert" who left us without air-conditioning over a very hot weekend!"

"Jim was very thorough! He kept at it until he found the problem with my failed cooling AC. He also had the necessary part in his truck. It was a 'great day'!"

"Very timely, expert service."

"He was quick and found the problem?"

"He answered all of my questions, very knowledgeable."

"Paul was awesome. He helped plan my system and the system is working exactly as well as he said it would. I could tell he was thinking about what was best for me and my home, and not just his commission check. He gets that repeat business is a lot more profitable than the 1 hit whale. Kyle and Cody were my installers and they were not only on time both days, but they were early. They worked their butts off in the gross weather and did a remarkable job. The overcame architectural obstacles like champs, and each time they ran into an uh oh... they came to me to clarify, the what, the why and the how and the solution was always great. This resulted in a very neat installation. speaking of neat... they cleaned up after themselves so well you couldn't tell they were ever there other than the new system. They put things back better than they found them in most cases, and just as they found them in the rest of the cases. Very happy and will be getting more later, and I hope that Kyle and Cody will be able to do that install as well. The system is awesome and I'm happy i made the jump."

"JIM WAS AWESOME! He spotted a potential problem with a rusting capacitor and ordered the part to replace before failure. I'll be notified when the part arrives to schedule a date foe replacement. THANK YOU JIM FOR KEEPING MY HOUSE COOL!"

"He was a perfect gentleman great experience with youservice provider"

"Service expert called before he came,was on time and very cordial and seemed vey efficient."

"Thorough job done and great technician."

"Quick response"

"Could not provide information relating to the problem since he could not contact tech support."

"On time.did the job as expected"

"Very thorough, very polite."

"The tech was very informative. He was clear on his explanation."

"Call before arrival and arrived in projected time frame. Friendly, knowledgeable, efficient."

"I called around 9:30 am and was logged in by the dispatcher. But i was never given a approximation of time of arrival of technician. The technician didnt arrive until almost 5pm. Maybe you could do better as to when the tech. Will get to call."

"The service technician was incredibly professional, respectful, and patient (as I had all 3 of my small children at home during the service call). However, after he left and the furnace fired up, there was a film of larger specs and ultra fine soot all over my laundry room and covering every surface of that space! Other team members have serviced the furnace over the years and we have NEVER had this issue. It took me two hours to clean everything off. Management: please notify and make sure the technician does a better job in the future to clean after the repair!!!"

"Friendly Knowledgeable"

"Scott displayed tremendous knowledge of what he was doing. I shadowed him trying to learn as much as I could about everything he was doing. He informed me of things to notice and described how he cleans his air conditioning unit so after he left I completely disassembled mine, thoroughly cleaned it and successfully reassembled it and it's working FANTASTIC. Scott was extremely knowledgeable and completely gave me the confidence in him that he knew exactly how to do his job. Reward this man as in my opinion Strogens is lucky to have him"

"He showed up same day we called for help. Our unit is a new Lenox you installed 6 months ago so we were surprised the AC wasnt working. James spent a lot of time here and ended up putting 5lbs of refrigerant in. He was surprised and could not find a leak. Unit is now working but he was concerned and said you would call back in a week to check pressures. Unit now constantly gurgles."

"he came right away and explained the problem and how better to use the ac system"

"Was early and stayed to analyze and fix the problem"

"Your Comfort Advisor was excellent, but the lease agreement is terrible. The terms and buyout are excessive. Wouldn't sign it under any condition"

"They were on time and quick to resolve the issue."

"While service good and both professional, still getting no ac to one bedroom. Not in agreement it is a "long run" to room as other two bedrooms get ac and when close those vents, still no flow to room. Believe needs more looking into. Otherwise happy with service provided and ability to come same day. Much appreciated!"

"Did the work with skill and knowledge."

"Decisions were made without our input (for example we would have preferred and paid extra for a wifi thermostat, or at least a 5 conductor cable being run. The installers ran a 4 conductor cable without asking us and replaced our current thermostat which was against what was in the contract.) We would have appreciated more communication."

"Technician was excellent"

"the man who came to my house was very professional and helpful. He explained everything and told me my options."

"We had Ryan as our technician....he was awesome! This is a complicated air conditioning system and he took the time and patience to figure it all out and repair it."

"Your service and customer orientation is greatly appreciated."

"Ryan was professional and a great communicator. He was super considerate and went above and beyond for us. We are very happy."

"I had no A/C, the technician came that day, immediately found the problem and had an action plan. (that was a Saturday). he returned on Monday and fix the problem. Terrific knowledgable service."

"I did not have a scheduled service. Parker agreed to resolve my issue on the spot."

"Technician called to let me know he was on his way. Polite, found the problem with in minutes and corrected it. Made sure I had hot water and explained what he did."

"Prompt, professional, courteous service."

"Arrived on time, was quick and courteous."

"Ken was very informative and did an excellent job servicing our burner. Friendly and polite as well."

"Pleased with knowledge and communication of Technician. Disappointed that I had to spend $300 to repair an expensive system that is less than 5 years old."

"Joshua explained everything thoroughly and was able to provide a quick diagnosis and solution."

"Bobby was a great employee, very personable, friendly, and helpful!"

"great answering person, great technician"

"Prompt and efficient."