Strogen's Service Experts Reviews

"Technician is very knowledgeable and gets the job done with no issues. also explains what is he doing"

"Very promt emergency repair. An efficient and nice guy!"

"Professional Knowledgeable"

"Was able to get the hot water back quickly for my Tenants"

"Technician arrived on time. Very polite and friendly. Did job quickly"

"Technician took time to explain what he found and needed to be done. Was prompt and neat"

"Friendly, prompt and wore his mask!"

"He was here very quickly and fixed the problem"

"Paul was very helpful and Is knowledgeable about the air conditioning system that we are interested in. Our main concern is the price. A previous quote from Strogens was in the $11,500 range, Why such a big increase?"

"Friendly and efficient"

"The visit was improperly scheduled. It wasn't on your calendar but it was on mine. The tech showed up at 8:00 AM ( An hour early) because he was told to be here at 8:00."

"Asked the technician if he would please check the water heater pilot before leaving as I had issues twice before with it going out after cleaning. Had to go and light it myself."

"Professional, timely, neat."

"Installed early and work does well by courteous professionals"

"Everyone was polite, courteous, hard working and always happy to answer all our questions"

"Fast installation, unit wouldn't start but was a factory issue, not your issue"

"Very unobtrusive"

"Joe is professional, totally competent, and a pleasant person."

"Scott was very professional in every respect."

"Rod arrived early Was courteous Cleaned up Left early A job well done only concern a black exhaust pipe was installed replacing a white pipe that matched the others!?"

"Quick response knowledgeable technician"

"He was honest and recommended not servicing AC and Furnace at same visit so that I could have each cleaned just before the season to insure they each were fine after the respective off seasons. So we only did the furnace this visit."

"Bobby was on time, got right to work, left the work space spotless, knowledgable, amiable and professional."

"Competent, able to work alone, honest."

"Not satisfied with the appointment set ups. Customer service reps mis-quoted the charges and also the 2 appointment dates and times. They got everything wrong! Tech who came to the house was wonderful"

"The technician was good natured. Like that in people."

"He was polite I I felt he knew what he was doing"

"Personable, efficient, knowledgeable, informative."

"The technician followed my requests regarding covid 19 safety."

"Lauren did a great job !! For the hour and a half he was here."

"Came early and did a good job installing."

"Very personable, professional and thoughtful."

"He came on time, was polite and set about his work."

"Well done competent and polite"

"Call to confirm the day before, call day of to say on the way, And excellent service- all great customer service- and love maintenance plan so I dont have to worry about calling you- and all of the above gives me faith that you will actually call when time for annual service"

"Ted was serviced our system thoroughly and explained what was done."

"Ted allowed me to watch him work and ask questions along the way. Ted has an interesting hobby that had us discussing other topics. His work on the boiler was on point and very efficient. I would use Ted again if I need my boiler serviced. Very professional, very courteous."

"I had done some research about efficiency and AC. Paul answered all my questions thoroughly. I had 2 other estimates and found those sales people to be dismissive of my questions. I was part of a conversation with Paul not told what to do and choose."

"quick efficient, timely service"

"A technician was directed to my home within 30 minutes of my call and service was completed within 2 hours."

"The service itself was very good and fixed the problem. I don't like the new scheme of charging 2 separate fees amounting to almost $200 for showing up and looking at the problem."

"I always have great techs"

"Ted was thorough, precise, and got the job done promptly"

"Great Service, technician was professional and provided service in a timely manner."

"Thorough, friendly, punctual."

"Frendly Service"

"Quick, friendly successful fix."

"Paul is awesome! He listened to all of concerns, was patient with all of our questions, and worked hard to help us with financing to make sure we got what we needed. Keep him! He deserves a raise!! :)"

"Technician very thorough and knowledgeable"

"Fast, friendly, efficient service."

"He was terrific!!!!!"

"Competent and friendly service. Made me confident I was making the right decision."

"More expense than I had anticipated"

"He was prompt and respectful of my safety concerns. Completed the work in a timely and efficient manner."

"Called when he was 15 minutes away, showed up on time, he explained what he was going to do and how the device worked, finished the work promply."

"Joe is pleasant, efficient and solved our most recent issue promptly."

"Reliable, friendly, efficient service"

"You guys have always been on time, professional, polite, and have answered all my questions when I have some"

"Joseph was very thorough and explained everything he was going to do"

"I'm very satisfied with the technician but I have a couple of follow-up questions about the replacement thermostat; I have been told someone will call me back but haven't received a call The AC still runs for over an hour sometimes if I even if I only lower the temperature one degree from 80 to 79. I can't believe that is good for the AC unit and I wonder if there are some settings on the thermostat that need to be changed. We have purchased two heat/ac units from Strogens and have always had excellent service. However, I'm don't understand why someone can't call be back and answer a couple of questions or tell me if the AC should run for an hour and a half without shutting off."

"Had conversation with service man and all questions were answered clearly and directly ,felt very comfortable with his work being done"

"Bobby was courteous, proficient, and did a great job explaining as he worked."

"Technician knows his job, communicated his arrival time, arrived promptly, was clean, courteous and efficient"

"guy was great while he was here, but never got the quote afterward"

"Nice technician and good service"

"thorough evaluation"

"Part was ordered and technician installed it. It was a long wait getting this done, but so far so good."

"Technician was very nice."

"Always happy with Strogens ??"

"Installers were very knowledgable, clean and efficient. Very pleasant to talk to and eager to explain what they were doing."

"Tech very thorough"

"Problem solved promptly and efficiently by a polite and knowlegeable technician"

"fixed my Airconditioning"

"Communication was good. COVID concerns and care are addressed and adherence was accomplished."

"Technician was very nice and was very patient!"

"They were pleasant and got the job done"

"Paul was awesome! Explained everything, was very personable, and made sure he let us know he was available to us if we had any concerns about our purchase."

"He wore his mask and provided me with the details of what he did to correct problem. Very courteous and upbeat likes his job with Strogens."

"Ryan was very helpful and answered our questions about the heat pump dry mode."

"Prompt. Positive. Thorough, not in a hurry. Willing to inspect hot water heater, as I had discussed with office staff, even though it wasnt listed on his orders."

"Jim was very knowledgeable and solved the problem quickly."

"Appeared to be a very thorough inspection. Joe explained the whole process."

"He was very professional, thoughtful and did a very thorough job. He was extremely pleasant when interacting and giving us some good information about our a/c. Thank you!"

"Nothing was done, evporator was iced over. Almost $200 for 6 mins of looking."

"Professional, knowledgeable, reliable, and courteous"

"Diagnosed & fixed the problem"

"The tech was very polite and helpful and respectful of social distancing. But the air conditioning didn't work that night. A second tech came the next day to fix it. It was minor--maybe a door not fully shut?"

"WHY.,. HE WAS GOOD AND THE SERVICE WAS EXCELLENT"

"Joe was very nice, explained what he was doing and why, answered our questions, and was very professional."

"This has been an ongoing issue for several months. Every technician finds something else wrong. A lot of money has been spent and now another issue needs to be dealt with."

"Very competent and informative."

"Not communication"

"Very Professional and imformative."

"Joe was great, but the office didn't check his paperwork regarding follow up installation needed after initial service call and make appointment"

"I wasn't here so I can't comment on the work that was done. I have no idea what the results were."

"Seemed to do the job nicely. Wore mask."

"The technician was very professional"

"The technician was excellent, personable and knowledgeable."

"He was polite and considerate"

"The technician was fine but your price was well out of my reach."

"The technician was extremely polite and provided a very Thorough checkup on my a.c. Im extremely pleased."

"Installation was quick and completed 1 week before we were told they would have it installed."

"Rapid response to call I made about how first technician did not perform work. Very good, and second technician was very polite and efficient."

"He called before he came, showed up when he said he would, patiently answered a lot of questions, and seemed to do a very good job."

"James diagnosed the problems quikley and accurately"

"the boiler is run better than it did. Ted was great."

"Prompt courteous service"

"timely and efficient"

"Loren did a nice job"

"Thorough, informative and efficient"

"The tech arrived when he said he would, and diagnosed the problem, provided a temporary fix for the boiler, and a cost. But he could not provide a repair cost. I believe it should be covered under the warranty, but he could not answer that."

"Bobby explained they issue that the safety went off as it was dirty. He cleaned it and another area. He was very friendly and professional."

"Prompt, professional, courteous"

"Great customer service via appointment line as well as technicians. Techs notified me upon arrival, kept me informed of services being performed as well as gave me a detail explanation of services rendered and items to look for in the future."

"He was very pleasant and thorough, and answered all questions asked."

"Same day service, solved the issues, very professional and friendly."

"Joe is my favorite A/C technician. I am glad he came back to Strogen's."

"pleasant professional and efficient technician."

"He was very thorough, professional and helpful."

"Solved the real problem rather than sell a solution before knowing the real problem. Very much appreciate the honesty and professionalism and desire to solve our problem! Well done!!!"

"I have not received a follow up on the quote. I was also turned down for the monthly service agreement even though I have plenty of income flowing to pay the monthly amount."

"That after cleaning of air conditioning it froze up and needed to be service again and repaired. Back when furnace was done automatic switch was not properly done."

"The issue was not happening at the time the tech was there. He checked everything. Still was not able to find a problem. Yesterday there was no hot water. Today still no hot water. I will need to make another appointment. Not the Techs fault."

"Parker replaced a filter in an efficient and timely manner."

"On time, very helpful, nice guy, knew what he was doing as he had been here previoulsy and was already familiar with the location and equipment. Made it much easier."

"Thorough and knowledgeable"

"No prior quote... Charged $298 in Materials for a Damper Assembly which i could have ordered and received, with ancillary install materials, for less than $100. Also charged Labor of $190+ for virtually one hour or less of actual work. Then called to discuss invoice and potential to replace 2nd zone damper, promised a callback which was never received. Will likely be cancelling my service contract. Original complaint of air leakage in downstairs zone with upper thermostat on and downstairs off off was not resolved???"

"However... my wife and I were expecting 'no contact' with the 'no entry' AC service. There was some initial confusion on this when the tech first arrived, but we worked it out."

"Timely, knowledgeable"

"Very competant tech."

"Very polite"

"Seemed to be very knowledgeable However I am still waiting for my estimate for the installation"

"Friendly, knowledgeable service."

"Joseph arrived same day as my call, found the problem, and fixed it."

"Because filter was not replaced."

"quick appointment and excellent service"

"Great service and technical people"

"I can't say how satisfied I am because no work has been done and no estimate has been received. I can't answer any of the following questions - give me something to go on and I can give you feedback. How long does it take to get an estimate? The person who came out on Friday was very friendly and understood what I want to do, however, if the estimate takes much longer, I will go with the company that sent me the estimate the same day they came out. They are waiting on my answer and I really want to get my work scheduled."

"Excellent in his detail of cleaning the unit. I trust Scott to do his best even if I was not here to ask him question."

"Strogen always respond quickly, and treat us like we are a valued customer. They keep us posted of any changes or arrivals, etc., and we feel very well-taken care of."

"I was told there was no access to the system, so only what "might" be wrong, and charged $261 for this wealth of information."

"Arrived as scheduled, let us know situation, repaired quickly at a reasonable price."

"Fast, efficient, friendly."

"Great company to work with!! Excellent workmanship and so professional. Everyone is helpful and accommodating!"

"Arrived on time, completed the service inspection and maintenance quickly and professionally."

"Up front and honest"

"Everyone I have dealt with at Strogen's is extremely pleasant and helpful. Your technician, Bobby is a real professional who pays attention to detail, communicates well with the customer while representing the company extremely well. We have requested Bobby for all future service calls."

"It was 10 o'clock on a Thursday night when Parker arrived. He rapidly diagnosed the problem. Fixed it and then did other tests checking to make sure the fix was correct and looking for other possible issues. He was highly competent and that was very reassuring. I may be paying a small fortune for the furnace and air conditioner Strogens installed and that visit TOTALLY convinced me I made the best decision using Strogens for my HVAC!!!!"

"Timely installation by a professional crew"

"Took care of problem that a mouse infested ac unit caused, wire problems and had set off fuse in furnace"

"excellent response time and service"

"Our service expert, Ted, was fantastic! He called prior to his visit and arrived on time. He was very knowledgable and explained everything as he was servicing the furnace. Due to the age of our furnace, he had great recommendations to save us money in the future."

"Everything was good"

"We had the "GREATEST" experience with Strogen's service. We can't tell you how happy we are with ALL of them. The installer Rod Furbush was absolutely FANTASTIC throughout the whole process. They were TERRIFIC from the Customer Service Representatives, the Installation Manager, the Technicians and to the Installer Rod. We will continue to use them to service all our future needs."

"Joe was professional, personable, knowledgeable and patient with my questions."

"up and running"

"1 st guy never found the problem 2nd guy did but did not fix it Then got a price to fix it the manager tried to charge me 1800.00 Crooks"

"Timely, efficient and thorough"

"Tech was very through answered my questions and was very polite and careful with cleaning up"

"They did an awesome job, Professional,polite My neighbor even said he was impressed with your techs (future customer)"

"Service technician was on time, polite, and completed service in a timely manner."

"Very nice...and very thorough..he also explained what he did.."

"Steve was extremely thorough in his explanation of the product based on what we asked. He got us scheduled way faster than we expected. Rod and his team were so respectful and cared about the cleanliness of my home during their work. Rod stayed until after 6:00pm to make sure the job was done and right."

"The technician was friendly and my A/C works!"

"Did maintenance check-up based on the condition and age of the furnace."

"Ted is the best, hands down. He is polite, thorough, and most important, excellent at servicing. I request him by name."

"All in all it has been a great experience working with all those involved. Only glitch that arose is minor in scope and has to do with placement of 2 shut-off switches for the mini splits and the condenser being attached a little too high to the house. These are in the process of being resolved, hopefully soon. There were a lot of moving parts with other workers in the house and especially the town road/sewer/water pounding ledge work being done just outside, feet from the house. So a lot of noise and chaos One side note the other workers in the house were impressed with the crews doing the installation and enjoyed sharing the work space with them. Thanks all"

"Scheduled and showed up on time, estimate on the spot"

"Still waiting for a proposal"

"No one contacted me with an estimate"

"Rob, Grace and Sean were promp, professional, and very neat in doing an exceptional installation."

"Performed all services indicated for the appt. Explained rationale for his actions."

"Very pleasant, wore his mask and did the job very efficiently"

"Norm, courtesy and patient in all the question I had and answered them very concisely."

"A simple problem - we didn't know the circuit breaker was off - he found it immediately"

"Tech was personable and found a problem and resolved it quickly."

"The tech was great. Got the job done!"

"The Strogen's tech was friendly, did his job in a timely manor and left.(He also arrived when expected)"

"Excellent service by Parker"

"Pro technician"

"The service guy was very through"

"Joe has always been very thorough and goes above and beyond with the job he does at our house. We appreciate his hard work and diligence. Joe always wears booties in the house and is very respectful."

"Everyone was very kind and efficient!"

"Made sure the repair happened even on the weekend"

"The technicians were professional, thorough and careful in their approach to the task of replacing faulty tubing in our system."

"punctual,very polite"

"Figured out the problem (broken capacitor) very quickly."

"They were organized, answered all my concerns and super thorough"

"I received this survey before I received my quote. Which i still haven't received."

"On time did a great job"

"Technician was thorough and spent the time necessary to fix the problem. He also did a great job of explaining the process."

"Courteous and efficient service"

"You've been the best service techs I've dealt with since owning my home - I've had numerous issues with my system & you're the only ones who have been able to figure things out"

"He was very professional and explained every thing to me so I could understand."

"Service was carefully done. Lots of time was spent on looking over the problem."

"Company knew what type of furnace yet the tech didn't have a new air filter on the truck. Had to clean and reuse the old filter. The owner cleaned the filter himself."

"From working with Paul Smith on logistics and right-sizing the best solution for our family, to a stress-free installation with clear recommended improvements from Rod and Sean, our experience was highly satisfying."

"Very thorough."

"Accommodating and very professional. Honored my request to wear mask while in the basement. Coordinated with me to turn unit in so he did not have to enter residence. Just a very nice man."

"I'm sorry I can't remember the technician's name! He called ahead of time, was right on time. Wore a mask, booties, gloves, was polite and was cheerful and fun to talk to. Very interesting guy. Checked furnace, A/C, etc. Very efficient."

"JOE WAS FRIENDLY, PATIENT AND VERY KNOWLEDGEABLE; HE ANSWERED ALL OF MY QUESTIONS AND MADE SEVERAL SUGGESTIONS FOR SOLUTIONS"

"Norm arrived and quickly determined that the problem was due to low refrigerate level. He performed a recharge of the system and the equipment now works correctly."

"Derek was polite, wore a mask and did the job"

"The person I spoke to when scheduling the appt. and the techs were very professional and cheerful. The techs respected our home wearing shoe covering and masks. We had 2 techs.-one did the service and another came shortly after to replace the filter. The first tech left the lights on, as instructed, and the second tech turned of the lights and made sure everything was locked. They left the work areas very clean. Thank you for always giving us excellent service."

"Tech knew the answers to the problem"

"Professional, thorough and personable."

"Tech courteous and help me understand what he was looking for and why."

"Rod and Sean were excellent! They took great care and time to show and explain everything to us, and were real troopers dealing with some of our basement obstacles in getting the system installed."

"He said hed email me a quote. Never received one. Also why cant someone just pay you to install. Why do you insist on a contract."

"Prompt, professional, thorough"

"He solved the problem"

"The technician took his time and worked on our unit like it was his own."

"The tech was very thorough cleaning the a/v system"

"I called at almost 7pm and a tech was at my house within the hour. My system was iced over and couldn't be serviced. Unfortunately the tech told me to run my system on fan all night but he accidentally set both heads to auto, and one was trying to run heat while the other was trying to run AC. I called again the next morning because the system was still iced over. The tech that came out was friendly and courteous. It took him a bit but he determined that the system had been wired improperly. I can certainly understand that we are all human, and mistakes can be made. I am impressed, however, but the responsiveness of the service techs. I am very happy with the system overall."

"Very happy"

"Efficient and friendly technician"

"He thoroughly checked everything and fixed the problem on a timely basis."

"Nothing really to report and everything seems to be operating as it should."

"The technician called me around 7:30pm to say he was on his way. I had all but given up hope that someone would make it out to our house at that point, so I was thrilled. He was able to diagnose and fix the problem, even with the sun going down and mice scurrying around our AC unit. We are very grateful. My negative, which has nothing to do with the service provided by the technician (but I don't know where else to put it) is with scheduling. I scheduled my appointment online - or, at least, I thought I did. When I called the next day to follow up I was told that the appointment had not been confirmed because the technicians were overbooked. Had I not called, I would have waited around all day for no one to show up and for our problem to continue. In the future I will call to book my appointments, but I would just recommend that you overhaul that booking system so that that doesn't happen to other people."

"Norm came earlier than expected after calling in advance and did a very thorough job of servicing our AC unit. He also advised us about the annual service agreement, which we signed on to."

"Parker was very professional, courteous, and informative."

"I've been happy with the services I've received from Strogen's."

"Bobby, was great with his communication. Got my ac units blowing nice and cool again."

"Was able to get me in for service within 1 week. Came early and was friendly and helpful."

"The technician came to the house - found the problem immediately - fixed the problem and was on his way !! Never expected to get such quick service on a day when it was very busy !"

"Ted was polite and professional. He was knowledgeable and provided the service in a timely manner."

"Fast efficient courteous service"

"Joe was professional, helpful, and did a competent job."

"The wall unit in my bedroom was not working at all (since installation). I did not need to use the heat since my bedroom was always warm enough. However, with the outdoor temps, I was thrilled that Derek fixed the unit - it's so cool in my room now. Kim"

"Everything went great! From the quote guy (sorry I think his name was Paul) to the guys that put in my mini split."

"Because everyone was so good. The job was done quickly and no meds was left."

"He was very informative and polite"

"i cant really answer this survey , i wasn't present when the work was done and wont be there for several days ."

"Called when 30 minutes out and kept me informed of all he was doing."

"Everything went smooth. The only thing is that I did not get new filters in my return vents."

"Lynne was kind, thorough and efficient."

"Wore a mask explained problem neaJs"

"he told me what I needed to know. Was courteous and professional"

"Quick and efficient"

"Arrived when scheduled. Very thorough."

"He did a good job, explained everything."

"very profession, good work, very friendly"

"Skilled! Careful! Polite!"

"Great service and Rick answered all my questions very informatively"

"Very respectful. Followed social distancing and wore mask. Wore shoe covering too keep floors clean. Cleaned up workspace. Due to age of my equipment, informed me about advantage program."

"Scott was punctual and very polite! Made it very easy to have the AC serviced!"

"Technician "Peter???" friendly, efficient, through."

"Rod F and Sean P. Were amazing, very polite and helpful regarding our questions. They kept the area extremely clean. Covered the carpet area leading to the work area. We were very impressed with them."

"Fast, efficient service"

"I was surprised that the technician didn't wear shoe coverings when coming into the kitchen and livingroom and thought perhaps he might have mentioned he was going to use the kitchen faucets. Ordinarily I wouldn't mention this, but in these times of covid-19 it would seem a good idea."

"Great customer service and technician was excellent"

"Tech was efficient, and very clean. Service is excellent. So efficient that neighbor called for Strogen's number and called for service and was satisfied as well,"

"Rick was very thorough."

"Would be a "10" if the technician wore a face mask. We were Covid questioned the day before by your office but thought "why the questions when your tech. arrives with no mask"."

"Efficient and courteous"

"Professional, well done"

"Tech was very nice, came in & went straight to work, found the issue & repaired it"

"Good service"

"Thorough job done. Area left neat and clean."

"Technician went about the task as I observed, very professional."

"You guys are always on time, efficient and personable."

"Very efficient. Had mask and gloves on.."

"No work was done. Technician did not get pictures I sent to office and did not have parts/tools to make repairs. Had to schedule for another day."

"Paul was very helpful with all my email questions. Rod and Sean did a superb install of my new boiler. Ted and Loren promply took care of a minor leak after install"

"Parker was very thorough and easy to work with. And I appreciate how quickly you were able to provide service."

"Derrick was very friendly and knowledgable."

"I had a boiler cleaning which went fine the tech recommended getting an estimate for a replacement. Steve came the next day. It's been over a week and no estimate"