Strogen's Service Experts Reviews

"Thorough and knowledgeable"

"No prior quote... Charged $298 in Materials for a Damper Assembly which i could have ordered and received, with ancillary install materials, for less than $100. Also charged Labor of $190+ for virtually one hour or less of actual work. Then called to discuss invoice and potential to replace 2nd zone damper, promised a callback which was never received. Will likely be cancelling my service contract. Original complaint of air leakage in downstairs zone with upper thermostat on and downstairs off off was not resolved???"

"However... my wife and I were expecting 'no contact' with the 'no entry' AC service. There was some initial confusion on this when the tech first arrived, but we worked it out."

"Timely, knowledgeable"

"Very competant tech."

"Very polite"

"Seemed to be very knowledgeable However I am still waiting for my estimate for the installation"

"Friendly, knowledgeable service."

"Joseph arrived same day as my call, found the problem, and fixed it."

"Because filter was not replaced."

"quick appointment and excellent service"

"Great service and technical people"

"I can't say how satisfied I am because no work has been done and no estimate has been received. I can't answer any of the following questions - give me something to go on and I can give you feedback. How long does it take to get an estimate? The person who came out on Friday was very friendly and understood what I want to do, however, if the estimate takes much longer, I will go with the company that sent me the estimate the same day they came out. They are waiting on my answer and I really want to get my work scheduled."

"Excellent in his detail of cleaning the unit. I trust Scott to do his best even if I was not here to ask him question."

"Strogen always respond quickly, and treat us like we are a valued customer. They keep us posted of any changes or arrivals, etc., and we feel very well-taken care of."

"I was told there was no access to the system, so only what "might" be wrong, and charged $261 for this wealth of information."

"Arrived as scheduled, let us know situation, repaired quickly at a reasonable price."

"Fast, efficient, friendly."

"Great company to work with!! Excellent workmanship and so professional. Everyone is helpful and accommodating!"

"Arrived on time, completed the service inspection and maintenance quickly and professionally."

"Up front and honest"

"Everyone I have dealt with at Strogen's is extremely pleasant and helpful. Your technician, Bobby is a real professional who pays attention to detail, communicates well with the customer while representing the company extremely well. We have requested Bobby for all future service calls."

"It was 10 o'clock on a Thursday night when Parker arrived. He rapidly diagnosed the problem. Fixed it and then did other tests checking to make sure the fix was correct and looking for other possible issues. He was highly competent and that was very reassuring. I may be paying a small fortune for the furnace and air conditioner Strogens installed and that visit TOTALLY convinced me I made the best decision using Strogens for my HVAC!!!!"

"Timely installation by a professional crew"

"Took care of problem that a mouse infested ac unit caused, wire problems and had set off fuse in furnace"

"excellent response time and service"

"Our service expert, Ted, was fantastic! He called prior to his visit and arrived on time. He was very knowledgable and explained everything as he was servicing the furnace. Due to the age of our furnace, he had great recommendations to save us money in the future."

"Everything was good"

"We had the "GREATEST" experience with Strogen's service. We can't tell you how happy we are with ALL of them. The installer Rod Furbush was absolutely FANTASTIC throughout the whole process. They were TERRIFIC from the Customer Service Representatives, the Installation Manager, the Technicians and to the Installer Rod. We will continue to use them to service all our future needs."

"Joe was professional, personable, knowledgeable and patient with my questions."

"up and running"

"1 st guy never found the problem 2nd guy did but did not fix it Then got a price to fix it the manager tried to charge me 1800.00 Crooks"

"Timely, efficient and thorough"

"Tech was very through answered my questions and was very polite and careful with cleaning up"

"They did an awesome job, Professional,polite My neighbor even said he was impressed with your techs (future customer)"

"Service technician was on time, polite, and completed service in a timely manner."

"Very nice...and very thorough..he also explained what he did.."

"Steve was extremely thorough in his explanation of the product based on what we asked. He got us scheduled way faster than we expected. Rod and his team were so respectful and cared about the cleanliness of my home during their work. Rod stayed until after 6:00pm to make sure the job was done and right."

"The technician was friendly and my A/C works!"

"Did maintenance check-up based on the condition and age of the furnace."

"Ted is the best, hands down. He is polite, thorough, and most important, excellent at servicing. I request him by name."

"All in all it has been a great experience working with all those involved. Only glitch that arose is minor in scope and has to do with placement of 2 shut-off switches for the mini splits and the condenser being attached a little too high to the house. These are in the process of being resolved, hopefully soon. There were a lot of moving parts with other workers in the house and especially the town road/sewer/water pounding ledge work being done just outside, feet from the house. So a lot of noise and chaos One side note the other workers in the house were impressed with the crews doing the installation and enjoyed sharing the work space with them. Thanks all"

"Scheduled and showed up on time, estimate on the spot"

"Still waiting for a proposal"

"No one contacted me with an estimate"

"Rob, Grace and Sean were promp, professional, and very neat in doing an exceptional installation."

"Performed all services indicated for the appt. Explained rationale for his actions."

"Very pleasant, wore his mask and did the job very efficiently"

"Norm, courtesy and patient in all the question I had and answered them very concisely."

"A simple problem - we didn't know the circuit breaker was off - he found it immediately"

"Tech was personable and found a problem and resolved it quickly."

"The tech was great. Got the job done!"

"The Strogen's tech was friendly, did his job in a timely manor and left.(He also arrived when expected)"

"Excellent service by Parker"

"Pro technician"

"The service guy was very through"

"Joe has always been very thorough and goes above and beyond with the job he does at our house. We appreciate his hard work and diligence. Joe always wears booties in the house and is very respectful."

"Everyone was very kind and efficient!"

"Made sure the repair happened even on the weekend"

"The technicians were professional, thorough and careful in their approach to the task of replacing faulty tubing in our system."

"punctual,very polite"

"Figured out the problem (broken capacitor) very quickly."

"They were organized, answered all my concerns and super thorough"

"I received this survey before I received my quote. Which i still haven't received."

"On time did a great job"

"Technician was thorough and spent the time necessary to fix the problem. He also did a great job of explaining the process."

"Courteous and efficient service"

"You've been the best service techs I've dealt with since owning my home - I've had numerous issues with my system & you're the only ones who have been able to figure things out"

"He was very professional and explained every thing to me so I could understand."

"Service was carefully done. Lots of time was spent on looking over the problem."

"Company knew what type of furnace yet the tech didn't have a new air filter on the truck. Had to clean and reuse the old filter. The owner cleaned the filter himself."

"From working with Paul Smith on logistics and right-sizing the best solution for our family, to a stress-free installation with clear recommended improvements from Rod and Sean, our experience was highly satisfying."

"Very thorough."

"Accommodating and very professional. Honored my request to wear mask while in the basement. Coordinated with me to turn unit in so he did not have to enter residence. Just a very nice man."

"I'm sorry I can't remember the technician's name! He called ahead of time, was right on time. Wore a mask, booties, gloves, was polite and was cheerful and fun to talk to. Very interesting guy. Checked furnace, A/C, etc. Very efficient."

"JOE WAS FRIENDLY, PATIENT AND VERY KNOWLEDGEABLE; HE ANSWERED ALL OF MY QUESTIONS AND MADE SEVERAL SUGGESTIONS FOR SOLUTIONS"

"Norm arrived and quickly determined that the problem was due to low refrigerate level. He performed a recharge of the system and the equipment now works correctly."

"Derek was polite, wore a mask and did the job"

"The person I spoke to when scheduling the appt. and the techs were very professional and cheerful. The techs respected our home wearing shoe covering and masks. We had 2 techs.-one did the service and another came shortly after to replace the filter. The first tech left the lights on, as instructed, and the second tech turned of the lights and made sure everything was locked. They left the work areas very clean. Thank you for always giving us excellent service."

"Tech knew the answers to the problem"

"Professional, thorough and personable."

"Tech courteous and help me understand what he was looking for and why."

"Rod and Sean were excellent! They took great care and time to show and explain everything to us, and were real troopers dealing with some of our basement obstacles in getting the system installed."

"He said hed email me a quote. Never received one. Also why cant someone just pay you to install. Why do you insist on a contract."

"Prompt, professional, thorough"

"He solved the problem"

"The technician took his time and worked on our unit like it was his own."

"The tech was very thorough cleaning the a/v system"

"I called at almost 7pm and a tech was at my house within the hour. My system was iced over and couldn't be serviced. Unfortunately the tech told me to run my system on fan all night but he accidentally set both heads to auto, and one was trying to run heat while the other was trying to run AC. I called again the next morning because the system was still iced over. The tech that came out was friendly and courteous. It took him a bit but he determined that the system had been wired improperly. I can certainly understand that we are all human, and mistakes can be made. I am impressed, however, but the responsiveness of the service techs. I am very happy with the system overall."

"Very happy"

"Efficient and friendly technician"

"He thoroughly checked everything and fixed the problem on a timely basis."

"Nothing really to report and everything seems to be operating as it should."

"The technician called me around 7:30pm to say he was on his way. I had all but given up hope that someone would make it out to our house at that point, so I was thrilled. He was able to diagnose and fix the problem, even with the sun going down and mice scurrying around our AC unit. We are very grateful. My negative, which has nothing to do with the service provided by the technician (but I don't know where else to put it) is with scheduling. I scheduled my appointment online - or, at least, I thought I did. When I called the next day to follow up I was told that the appointment had not been confirmed because the technicians were overbooked. Had I not called, I would have waited around all day for no one to show up and for our problem to continue. In the future I will call to book my appointments, but I would just recommend that you overhaul that booking system so that that doesn't happen to other people."

"Norm came earlier than expected after calling in advance and did a very thorough job of servicing our AC unit. He also advised us about the annual service agreement, which we signed on to."

"Parker was very professional, courteous, and informative."

"I've been happy with the services I've received from Strogen's."

"Bobby, was great with his communication. Got my ac units blowing nice and cool again."

"Was able to get me in for service within 1 week. Came early and was friendly and helpful."

"The technician came to the house - found the problem immediately - fixed the problem and was on his way !! Never expected to get such quick service on a day when it was very busy !"

"Ted was polite and professional. He was knowledgeable and provided the service in a timely manner."

"Fast efficient courteous service"

"Joe was professional, helpful, and did a competent job."

"The wall unit in my bedroom was not working at all (since installation). I did not need to use the heat since my bedroom was always warm enough. However, with the outdoor temps, I was thrilled that Derek fixed the unit - it's so cool in my room now. Kim"

"Everything went great! From the quote guy (sorry I think his name was Paul) to the guys that put in my mini split."

"Because everyone was so good. The job was done quickly and no meds was left."

"He was very informative and polite"

"i cant really answer this survey , i wasn't present when the work was done and wont be there for several days ."

"Called when 30 minutes out and kept me informed of all he was doing."

"Everything went smooth. The only thing is that I did not get new filters in my return vents."

"Lynne was kind, thorough and efficient."

"Wore a mask explained problem neaJs"

"he told me what I needed to know. Was courteous and professional"

"Quick and efficient"

"Arrived when scheduled. Very thorough."

"He did a good job, explained everything."

"very profession, good work, very friendly"

"Skilled! Careful! Polite!"

"Great service and Rick answered all my questions very informatively"

"Very respectful. Followed social distancing and wore mask. Wore shoe covering too keep floors clean. Cleaned up workspace. Due to age of my equipment, informed me about advantage program."

"Scott was punctual and very polite! Made it very easy to have the AC serviced!"

"Technician "Peter???" friendly, efficient, through."

"Rod F and Sean P. Were amazing, very polite and helpful regarding our questions. They kept the area extremely clean. Covered the carpet area leading to the work area. We were very impressed with them."

"Fast, efficient service"

"I was surprised that the technician didn't wear shoe coverings when coming into the kitchen and livingroom and thought perhaps he might have mentioned he was going to use the kitchen faucets. Ordinarily I wouldn't mention this, but in these times of covid-19 it would seem a good idea."

"Great customer service and technician was excellent"

"Tech was efficient, and very clean. Service is excellent. So efficient that neighbor called for Strogen's number and called for service and was satisfied as well,"

"Rick was very thorough."

"Would be a "10" if the technician wore a face mask. We were Covid questioned the day before by your office but thought "why the questions when your tech. arrives with no mask"."

"Efficient and courteous"

"Professional, well done"

"Tech was very nice, came in & went straight to work, found the issue & repaired it"

"Good service"

"Thorough job done. Area left neat and clean."

"Technician went about the task as I observed, very professional."

"You guys are always on time, efficient and personable."

"Very efficient. Had mask and gloves on.."

"No work was done. Technician did not get pictures I sent to office and did not have parts/tools to make repairs. Had to schedule for another day."

"Paul was very helpful with all my email questions. Rod and Sean did a superb install of my new boiler. Ted and Loren promply took care of a minor leak after install"

"Parker was very thorough and easy to work with. And I appreciate how quickly you were able to provide service."

"Derrick was very friendly and knowledgable."

"I had a boiler cleaning which went fine the tech recommended getting an estimate for a replacement. Steve came the next day. It's been over a week and no estimate"

"The gentleman was very professional and answered all my husband's questions with ease. He was actually early due to a cancellation somewhere else and fit us in earlier. Nice surprise."

"Jim came by 10 am for yearly maintenance check. He advised that the heat exchanger appeared to have a small leak, but the unit was running and he would speak with someone at Strogen's for 2nd opinion. He left. About 2 hours later I had no hot water and the heating baseboards did not get warm/hot. I did have both earlier in the morning. I called to have a tech come back out in the afternoon to address the issue, The same tech arrived by 4, looked at the unit - said there was dirt or something on the exchanger, he cleaned it off - ran tests for hot water and we had it again. He said he had been speaking with another Strogen rep and the unit needs to be replaced - the exchanger has a 10 year warranty (was installed 2013) but the manufacturer doesn't make that part anymore so the unit will need to be replaced. Someone will be reaching out to me soon. But the hot water should be available until it can be replaced. Then he left. Well, around 6pm no hot water again. I called and they would send a tech out Friday night to address the issue. Rick arrived around 7:30. He inspected the unit then tested for hot water. We had hot water again. I told him about the day's events and asked him to place a note on the account to expedite the replacement process. I don't want to have to do this again with 3 calls in one day. It's Sunday, and we still have hot water. So, I'm not sure what Rick did differently. However, I still would like the replacement done as soon as possible - especially where there is a known issue that can cause future issues. Plus the exchanger is still under warranty. As a 30 year customer of Strogen's I trust the issue will be resolved soon. I appreciate the 2 extra service calls and thank you for your assistance. I look forward to hearing from Strogens very soon. Thank you!"

"Norm called prior to arriving and went right to work when he arrived. He was very pleasant."

"Loren was timely, professional and took appropriate precautions regarding COVID."

"came in and completed service in timely way."

"was kind and efficient"

"I think he accidentally left a spray bottle here. Please let me know what to do with it"

"He analyzed and repaired the problem expediously."

"The guy who did the maintenance on our furnace was very good. But Steve, who came to collect information from us about what we're looking for in a new furnace, said that he would email us detailed information and I have yet to see that email arrive. That was over a week ago. And the woman who was supposed to schedule "Steve"'s visit never called me back to notify us of a time he would be there. And that is the 3rd time I have called to request information about replacing our furnace. We're still waiting for specifics in writing."

"Derek was pleasant, courteous and efficient. He performed his job nicely and answered my questions professionally."

"Josh was polite, worked diligently and left his work areas clean."

"Josh was courteous, efficient and did the job as needed. He was also careful to keep his distance, wear mask, etc. - the new things we are needing to do."

"The tech did not wear a mask or gloves. I found that very disturbing. That score is reflected in the question about respect for my home."

"Everything went smoothly."

"Scott was excellent. He cleaned the entire air system. The rep last year should have done that but he did not even thought I paid for the service, Scott is a true professional and an asset to Strogen's."

"thorough job, knowledgeable and provided several possible solutions to issues to ,"

"Tech was very professional and courteous."

"Very professional and didnt have to come inside."

"The technician showed up on time, seemed to be thorough in his inspection, and checked back with us before leaving."

"Tech was knowledgeable, efficient, answered my questions. Somehow my request to do both A/C and Furnace tuneups were not communicate4d to him so he didn't have the correct filters for my Miller furnace. Also he finished both jobs in 325-40 minutes where the tech last year was here more than an hour. This may mean that yesterdays tgech was more efficient"

"Fast,friendly,"

"Timely, knowledgeable, pleasant and efficient!"

"Joseph did not seem familiar with an Empire burner. Another tech came in, I gave him same information and he knew exactly what it was. Replace the Orifice to pilot light and he was gone in 45 minuets. A total charge or $130.00."

"very professional and answered all of my questions. very nice guy"

"Technician was very personable. He appeared to be very efficient (service visit took a reasonable amount of time). He made sure the system was operating properly before finishing up."

"Tech was very professional and offered some energy saving suggestions."

"Interaction was very limited due to covid-19 guidelines; I was limited in the amount of questions/information I received."

"Tech seemed to do a thorough job"

"A Little costly for a one hour stay - BUT - what else could I do??"

"Technician was professional"

"The service tech was very thorough and was pleased that he changed the A/C filters too! I didn't realize that was part of the service."

"He completed the job effectively and efficiently."

"Ted was very knowledgeable when he came out to help us with our old furnace. Paul was also very knowledgeable and helped us make a plan for replacing a 40 year old system that fit our needs and budget."

"I did not feel that Joseph did a thorough job. He seemed reluctant to service my AC when he found out the AC was located high up and he needed an extended ladder. I dont feel he cleaned and serviced it well. Then he told me I needed more technicians to clean other parts. Ive always had Strogens service my ACs but they were knowledgeable and efficient with their time. He was not. He made me feel like he didnt want to do the job and so I needed 2 guys to come again. I did not feel he knew what he was doing. Then, he came here to service my ACs and before he even started my service he asked to see my boiler . I led him to the basement where he was trying to sell me a service package on them when he was supposed to be cleaning my ACs!!!! I do not want him here again."

"The tech was very friendly and professional and as I was working at home he was very discreet working in the background"

"Good job, but did not replace filter. (Back ordered)"

"careful examination of possible leak issue. resolved inexpensively."

"He was very professional."

"Rick and Norm consulted with me when circumstances required. They answered my questions and had my best interest first."

"I called asking for a day of appt because of a gas smell from the basement. The furnace was not the issue; we were happy to rule it out and the tech came out in a timely manner. Everyone (Amber, Ted and Heather) were very nice to work with also."

"Scott was excellent and very thorough"

"Very nice and went right to work and explaining things I asked him about heating and air conditioning. Even when up stairs for me to fix the thermostat where he needed it. I am in poor health right now, and the steps take their toll on me."

"100% satisfied. Always on time, always professional, always provide great customer services and always do great work."

"The tech was extremely knowledgable and went stet-by-step to resolve the issue & narrowed the problem down in short order. He found the problem in just a few minutes & went on to prove it. Excellent diagnostic skills. Very happy with the whole experience."

"Excellent Technician, very professional. Always on time. Thank you Strogen!"

"Robert was very nice, professional and did a great job"

"Both Parker and Paul, very knowledgeable and helpful"

"The work was fine. However, I was told he didn't need to come into the home but he said he needed to get to the furnace in the basement. Then instead of calling us to turn on the AC, he came up the basement steps into the house & did it himself. We were not happy with that. He had a "mask" on but took it off to talk to me when I looked to see what was happening and he was only 2 feet away."

"The Service Tech was very very nice and he took care of my problem and told me it was his pleasure to help me."

"Joe was pleasant and worked with a professional manner."

"I thought that the tech did a very though and complete service"

"Technician was very professional and thorough."

"Our technician, Ted Tremblay was very thorough and professional. He explained everything and performed the maintenance quickly, with attention to detail."

"Every person that has come to work on my HVAC has been kind, knowledgeable, and willing to help in any way."

"Rod, and Sean did a very good install of the new A.C. unit, and answered all questions I had about the unit. Very detail oriented."

"The technician was very professional and diagnosed the problem and was able to fix it in a very short amount of time."

"On time, polite, friendly"

"very thorough, caring and honest"

"Tech was friendly, called in advance of his arrival, and seemed confident of his profession, convincing me that my air conditioner is safe and ready for service for the summer."

"I have yet to get an estimate..."

"scott was on time and worked efficiently"

"Ryan was very thorough in his work to make sure everything was functioning and is very pleasant to interact with!"

"Ted was very efficient and professional. Repair was done quickly and neatly."

"Ted Tremblay was very professional and efficient. My furnace is working like it was new! Thank-you"

"I cant remember his name, but my technician was very friendly and helpful!"

"The technician was very courteous and highly skill in his trade."

"They worked together. Had a great sense of humor which I Like and finished ver quickly."

"This man was very through in whatever task he did, he was also very courteous and polite, I was very impressed as well as the wife."

"Ted's professionalism and care about the Covid 19 protocol for safety. He discovered and fixed the filter and oil line flow problem Ted suggested a way to get a new oil tank since ours is very old. Thanks Ted!!"

"Dan P. and Ryan K. were in my home for several days doing an A/C system replacement. They were extremely respectful of us and our home. Very personable and helpful with any questions we had. They worked non-stop no goofing off or wasting time!!! Thanks again guys!!!"

"Im always pleased with Strogens professionalism and work ethic. On recent visit Josh was excellent as usual! However shortly after he left, the lengthy delay between call for hot water and its arrival at the faucet returned??. Not an emergency but a concern as so much water is wasted and needlessly goes into septic. Bob OKeefe"

"The tech called to say he would be on his way. I explained that due to Covid19, I had left the basement door unlocked and the lights on and that I would be in our kitchen working while he serviced our HVAC unit. I waved to him when he arrived, reminding him I was available to speak from a distance if there were any concerns, and pointing again the direction of the door. When he was leaving, I asked how it went and his reply was essentially that we had an old a/c unit and that he didn't know why we weren't replacing it. He said he left the documents on our furnace. Then he returned to his truck, sat there for a bit, and then left. When my husband and I checked the documents, it appeared he had serviced only the exterior AC unit and nothing else. I am not sure why he didn't clean the furnace as it is the same air exchange unit. Also, if he felt that our AC compressor was so old as to not be worth servicing, I don't know why he didn't say anything without my asking. It felt as though he was annoyed he had been out to do the work."

"The technician did a great job explaining what was going on."

"Joe arrived when he said he would. Answered mu questions and explained what was done. He recommended extra cleaning of the coil and we all notice an improvement.."

"Friendly and knowledgeable service techs. Worked quickly and quietly. Problem resolved in a timely manner."

"These folks are amazing. Professional and smart"

"Technician was very knowledgeable and experienced. A very pleasant person to speak to. He is really good at what he does. I am impressed."

"The response was very fast, within a couple of hours. The tech identified the problem promptly."

"excellent"

"Prompt service, technician was friendly and explained everything"

"Service was fast and tech was awsome. Results were great"

"Prompt and knowledgeable"

"The appointment was available for the next morning after I called. That means a lot when you have a water leak."

"Ted explained everything he did for cleaning, Ted was very pleasant to converse with"

"Good work"

"They figured out problem and fixed it!"

"This is the second time he has been here. The last time was part of the installation of the boiler. He was in my condo to put in one new thermostat and to make sure the other was working correctly. He was great then and this time. In this less than normal time, both the woman that scheduled things and Tony were very professional, cheerful, and mindful of the current CDC guidelines. Great company to work with."

"Ted was very efficient and knowledgeable about his work and explained his procedures and everything he did from start to finish. Would definitely recommend."

"It was a simple inspection of an install with building inspector"

"Your rep arrived 30 minutes before the inspector was scheduled. He told us that that was his practice. Nice not to have to worry."

"I did not get my 15%discount. Luckily I called the office and they gave it to me. I questioned the tech and he said it was done but it wasn't"

"Same day fast response to my call for help with heating problem. Your technician, Jo P. (188433) quickly identified the source of the problem and fixed. He was very professional in all regards. Thank you Strogen's!"

"I requested someone to come to give me an estimate for a new gas furnace and installation. The tech called me asking if he could come early (I didnt answer as I was working). He then called and told me he couldnt make it and he would just email me the quote. I never received a quote."

"He called before arriving and was within the time limit he said. Very friendly and considerate."

"Joseph explained everything very carefully to me and was quite thorough in checking for any possible problems. Nice guy also."

"he was very knowledgable and shared lots of information with us as to what the problem was, etc. He was very personable and friendly!"

"Parker very nice does great job"

"Your technician asked my wife for money upfront but hadn't even determined what was needed due to us being placed on COD. We were placed on COD 2 years ago because your incompetent billing person charged us a $99 show fee up that shouldnt have been and we knew nothing about. We were then sent to collections. We paid it 2 months before we were sent to collections. But was never caught and we had to chase them down and get it removed from our credit report. I called Bob Strogen while the tech was at our house and I was out of town and got a "Well - your on COD for not paying in two months" when I asked why his tech asked for money up front. Its funny how they dont put the real story in their own files, that their person screwed up. Very Poor customer service all around from the office. The techs in the past have been great. The one this week was very rude to my wife. Unacceptable!"

"You guys came quickly and fixed my heating. Josh was amazing give him a raise! I love you guys you're the best :) I always recommend you when people are looking for heating repair."

"Rob and his crew were very professional and worked diligently to get the job done"

"Everytime I've called your people are polite, perfessional and the techs. were very prompt. I have always been pleased with my dealings with this company and plan to continue with the company in the future."

"Was pleasant, knowledgable and answered all inspector's questions."

"Great customer service and pricing!"

"Tech was very knowledgeable. He was on time and very curtsies."

"I had the technician Scott come and clean my boiler and he did an exceptional job, so i signed up to have him clean my Mitsubishi wall AC and heaters also. He should get a raise from Strogen's for that."

"Prompt and competent service. Called me back re results."

"The visit was for an inspection. Norman explained the process and it all happened quickly and easily."

"Very personable,knowledgeable and efficient work."

"Prompt pleasant service"

"The guys are super friendly and knowledgeable. They take the time to explain things and are very respectful."

"Job not done Tech did not have parts."

"No actual service has been provided yet, just discussion to facilitate a bid, but that went very well."

"Called before arriving, very efficient, explained everything"

"Seemed to do a thorough job, personable and friendly."

"Very polite, explained everything and answered my questions"

"Ted was not suppose to be on call that night. The tech who was suppose to be on was not available. Ted got out of bed at 2 am, got to my house at 3am and stayed until 4:15am to make sure I had heat. He had to change the oil pump."

"Very determined and thorough."

"Prompt courteous service.Technician knowledgeable, friendly.Area services left as found"

"John and Paul were very helpful, knowledgable and patient with all my questions."

"The technician arrived on time and prepared. He identified the problem very quickly and confidently,"

"Courteous and explained everything"

"Your technician, Joe, is very knowledgeable, professional and efficient. Your customer service is very responsive."

"Helpful, careful and fast service."

"He identified the problem quickly"

"Tech was lazy, uncooperative, and backed into a truck in my driveway then drove away"

"Parker checked everything on our system and made the proper corrections so the system runs perfectly. He was very personable and a good communicator. We request that he respond to all of our service calls."

"They persisted in identifying the cause of the problem and resolved it in a timely manner"

"They worked hard to get the heat back on .and it was a success!"

"Quick response, communicated effectively, very competent!"

"Efficient, swift, personable, answered questions, perfect clean up"

"Scott, our tech was prompt, courteous and very professional"

"Getting an estimate was pretty quick and easy, and the installation was scheduled quickly and the installation was professional and efficient."

"Parker was great!!! Professional, accommodating and great technician...the best!"

"It took three guys and four visits to figure out the problem, ok with that, not easy problem. But, I did get charged for some parts that probably weren't necessary (after the final diagnosis)."

"Very Professional On-Time"

"Tech explained everything thoroughly."

"Technicians were prompt professional and most concerned with solving our problems."

"Ted T has been my service man in the past. He is always very knowledgeable and thorough."

"He was very professional and courteous. He explained the problem thoroughly."

"Parker called ahead to see if I had any insight to the problem which allowed him to come prepared. He was very professional and personable. Also, he seemed knowledgeable and informative."

"Technician was wonderful, find the problem quick."

"Technician was professional and explained what was needed and pricing."

"Personnel was very pleasant, efficient and spent whatever time was necessary to keep the house heated during installation. Always cheerful and concerned about bringing in dirt during their stay."

"Called ahead, even understood I was on my way, very courteous as well!"

"Right on time and did a thorough service. Couldn't be happier with the Advantage program."

"It was a simple button reset that I didnt push. The guy showed me how to restart the furnace and didnt charge me! So nice and I was so grateful"