Strogen's Service Experts Reviews

"Service Tech was friendly and answered all of my questions."

"Technician was polite and on time and just did his job. Very nice to talk to about my a/c."

"Prompt, friendly, and very capable service. Very happy with the company and Ted is great! Jason was also very helpful!"

"Arrived early and prompt/fast service"

"Everyone was on or ahead of schedule. Friendly, courteous teams."

"Knowledgable service representative. Answered all our questions Very progessional"

"John was quick, friendly, knowledgeable and communicated well"

"Pal was very knowledgeable and professional"

"You charged me $200 for someone to come out to quote me on a AC install while no maintenance work being done. The quote they gave me was outrageously high compared to other quotes i received. Also the people you sent kept trying to push a financing plan that was appallingly high if anyone merely runs the numbers. I was told that Strogen was a family business, but it seems they have been bought out by someone else. Your business seems to be a scam. I'll never use your "service" again."

"5"

"Answered my questions, fixed the problem, was courteous and helpful. Is coming back next month to do routine servicing. I've had good service and cooperation going back to Mike Strogen."

"Lou did a great job, he did install the filters incorrectly, but it was a quick fix. Its great to see young people becoming tradesmen."

"The young man was very nice and personable. He explained things about my systems I was unaware of. He seemed very knowledgeable."

"Technician was very courteous and went beyond what he needed to do to answer my questions and concerns"

"Noah was very polite, knowledgeable about friendly. Great job with the service!"

"Technician was considerate and entered into my home through the basement. Once the work was completed, he explained to me the work that he completed."

"Technician was within the timeframe originally established, took all precautions when coming into the house and kept me informed of his evaluation of my air conditioning system."

"Brandon was thorough and knowledgeable."

"Tech arrived on time and was professional in his approach. Additionally, he was personable and did not mind me looking over his shoulder as he worked."

"Your technicians did a great job."

"on time ,clean,polite and knoldgeable"

"very courteous, efficient technicians"

"Tech did a good job. Was quick yet thorough"

"Fast and efficient service. Technicians were polite and careful while working."

"Service Provider was very helpfull , explaining everything he was doing. very kind and professional!"

"You scheduled the emergency call within 24 hrs. for a non-prior customer."

"Great service"

"Already did this survey. Cody was great."

"Still have a problem with zone control, would like a follow up service to address. Absolutely NOT the fault of technician, he went above and beyond to correct the problem."

"professional and thorough"

"Tech was great"

"Noah was very competent, did a great job assuring our AC was in good order."

"very professional service. Been with Strogens for years and never have had any complaints."

"Technician showed up within the expected time window. He was professional and courteous. Spent a reasonable amount of time. Work appeared to have been done without any issues."

"Excellent technician, helped us understand by speaking in laymans terms, willingness to answer questions in a positive manner, friendly, efficient, effective."

"Annual AC tuneup Cody knows his stuff, extremely satisfied. As a new condo owner from owning a home trusting Strogens as our HVAC company was a great decision. Travis did our furnace and Cody did our AC today."

"the tech. was very informative, and professional . he went the extra mile for us. he had to go to F.W. Webb to get part and they were closing in a half hour. thanks again for getting the hot water running again ."

"Technician was professional and explained everything in terms we understood.,"

"Courteous, efficient and knowledgeable"

"The tech took his time and explained each thing he did. He was amazingly thorough."

"Noah went above and beyond. Very pleasant and very informative. It was the best service I've had from your company in all these years ."

"Although I'm overall happy with Strogens, I feel like this particular technician isn't fit for the job and tries not to do the required tasks, wastes time and tries to make fool of the customer. I would like to have a different technician for future else I'll end my relationship with Strogens. Thanks"

"Professional service"

"Technician showed up on time, communicated updates so that we could understand the problem."

"Comprehensive service and quick quote regarding additional work."

"The technician was very friendly and helpful. I believe his name was Travis."

"Travis was on time and very courteous; he did the job, checked the working unit and all seems ok. The only reason fir a 9 instead of a 10 had nothing to do with Travis. However, he didn't have an explanation for the total charge."

"Clean, fast, efficient"

"The tech answered all of my questions."

"Always prompt and careful of the property."

"First experience was positive"

"Tech was excellent, very courteous, answered any and all question."

"John the mechanic and Jason the Sales Consultant answered all of my questions and were very patient with me. I am a senior and moved into this manufactured home recently from N.J."

"Arrived in time frame scheduled, did a thorough job, explained what needed to be explained, and was friendly."

"Very responsive to my emergent situation"

"It took several technicians to figure out what was wrong with my system. I am grateful for Parker who knew my Lennox thermostat enough to fly through the settings and increase my heat flow. It would be helpful to teach the techs how to service electronic Thermostats."

"Technician was very polite Explained what he was doing Respected my home Even turned off all the lights when he left!"

"I love it when technicians arrive on time!!"

"You do a great job and John was exceptionally efficient and kind!"

"i have not heard back from you to schedule the follow up work that the technician said was needed"

"The workers showed up they said they would. They did the job, cleaned up and left. No time wasted or debris left behind!"

"Adam and Jason were OUTSTANDING."

"Tech was on time, polite and professional. Explained what he did and potential service needs going forward. Also explained membership benefits."

"Technicians Parker and Sean (?) were terrific! Ive known Parker for a while now and he is always professional and thorough. First time meeting Sean, but also seemed very good."

"Customer Service is top notch. Service technicians are prompt, honest and respectful. I know if I ever have a problem it will be dealt with in a timely manner."

"The guys were super friendly, let me know what was going on, and explained the new units in ways I could understand!"

"efficient, knowledgeable and personable."

"Technician was great"

"He showed up. Was polite. Did his job."

"He showed up. Was polite. Did his job."

"Fast response when contacted by email. Initial contact was within an hour. Service was quickly scheduled. Service rep called within the hour. John was at the house within two hours of first contact."

"The team who installed the split air conditioning system were very professional and respectful of our home. They did a great job!"

"The problem was the sale of the furnace not including the correct return ductwork which was thousands more. When buying a furnace we hope we are buying everything to ensure it works properly. We were very disappointed in this. The installation guys and the product are great."

"On time - seemed knowledgeable"

"Very nice to work with"

"Service seemed to be done quickly and effeciently."

"The service tech Brian was very professional and my husband said he was very knowledgeable . We very very satisfied with the service and would highly recommend Strogen's to anyone needing heating and air conditioning service"

"Workers were efficient and easy to talk with. The job was dine in only a couple of days from the estimate ."

"He did a very professional job. Very knowledgeable"

"He did a very professional job. Very knowledgeable"

"He did a very professional job. Very knowledgeable"

"Prompt and professional service."

"Too much of a coincidence March 30 . 82.00 April 1, 10.00 April 6, ..201.00 April 6, 271.00 During April 6, salesman came to house to sell new boiler. Was told Dec. 22, 2022 boiler in good condition, and that very little could go wrong with it."

"Prompt reply for quote. Friendly, professional staff. Good looking fleet/equipment."

"The pm technician was very informative and helpful regarding our ac unit."

"Showed up on time, helpful in figuring out the right solution for me. Knowledgeable about installation"

"Travis did a true cleaning of the combustion and waterside of our instantaneous propane fired water heater. Also where other service personnel had no idea how to replace my acid neutralizer he picked up a new condensation pump with neutralizer cavity so that we can replace calcium chips as needed. End of problem."

"Travis did a true cleaning of the combustion and waterside of our instantaneous propane fired water heater. Also where other service personnel had no idea how to replace my acid neutralizer he picked up a new condensation pump with neutralizer cavity so that we can replace calcium chips as needed. End of problem."

"The most disappointing part of Strogens service is the cost for the new furnace is more than twice what the national average cost for a Lenox replacement ."

"Technican was personable, knowlegeable and compentent! What more could we or you ask?"

"Your technicians tried to fix my furnace three different time and each time within a day after the service call the furnace stopped working. After 3 weeks of not fixing the problem I had to order a new furnace."

"Although Brian was outstanding with his service, calling ahead, wore booties, very polite, explained everything, he wasn't able to do the maintenance he was here for as the system is not working properly."

"From the pre-sales to the wrapping up of the installation, this is probably the smoothest project that I have had done."

"Tech explained wha he was doing."

"System is down again a day later after it was supposedly fixed"

"Excellent Technician"

"prompt and professional"

"A timely response to our need with respectful and competent team members."

"Had an issue but it was resolved Thank you"

"very communicative service person"

"The service expert was professional and showed me what he recommended.He tested my AC while I was there.Im happy to say that he said my AC was fine because I tested it 2 weeks ago and it was fine.I found him to be transparent and thats all I can ask for.Good for Strogen having this guy as part of your team"

"Was cordial! Compentent! And timely!!"

"SERVICE CALL FOR INTERMITENT WATER TEMP CHANGES, STILL HAVE THE ISSUE, TECH WAS UABLE TO SET HOT WATER TO 125, LOCKED AT 115?"

"Came when they said they would. Friendly and efficient. Cleaned up after the job was done."

"The response to my inquiry was very quick and thorough."

"Technicians are polite and knowledgeable. I always feel safe."

"Technicians are polite and knowledgeable. I always feel safe."

"The tech didnt know what he was doing."

"Your tech arrived on time, was very friendly and knowledgeable. The job is not complete yet as he will be returning in a couple of weeks to see if our heat pump leak is still leaking or not."

"Very polite , good explanations of options available."

"When the tech advised us our old furnace needed an expensive repair and suggest a new one, he answered all our questions. Jason, the salesman was excellent. The installation crew were courteous and efficient. The furnace stopped working 45 minutes after installation, but I called Jason, he sent Joe, and Joe was diligent in finding and fixing the minor wiring issue. The furnace has since worked great."

"Very knowledgeable and professional and good value for services"

"We received a call reminding us of the annual service and service was provided the very next day,"

"Excellent tech. And very personable"

"always prompt and done correctly"

"Technicians always, friendly, professional and timely."

"Courtesy"

"The service itself was fine, but the technician was rude to me on the phone, and to my daughter at my home, and continually swore the F word while yelling at his assistant so loud that my daughter, her partner and my six year old grandson heard it. I called the office and was told a manager would call me about the matter but nobody has."

"Brandon explained everything very well, was respectful and very pleasant."

"Very Nice"

"Every Strogens employee have been the nicest people, expedient in installations and they leave me feeling secure that it was done correctl"

"Super knowledgeable quick to understand the complex systems throughout the house"

"Quoted without looking over location. Seemed uninterested in actually working with me"

"They are prompt (actually called with a cancellation and came days earlier than acheduled) professional and thorough"

"Technicians were knowledgeable, and proactive about the issues at hand."

"Effective, professional service."

"I had mixed experiences in dealing with your people on phone. The local rep was excellent, the out-of-town ones not so much."

"Very professional and informative"

"You respond quickly and your people do good work"

"I had my parents stand in for me at this mini split consultation because I'm at home resting an injured knee! They said they were very impressed and pleased!"

"I didn't feel confident in the proposal. Technician didn't measure the rooms to get a accurate SQ footage. While going over the quote I asked some questions about my system that the technician overlooked while accessing the project."

"Good service on time"

"My Tech Parker was great. He is friendly and kind. He takes the time to answer questions"

"Technician seemed competent"

"Quick response to my call, coming out to the residence in a timely manner. Everyone was very professional and pleasant."

"Tech/Parker"

"Very professional and knowledgeable. Pleasant to talk to"

"Their people are knowledgeable, kind, friendly, and personable. Their goals are to solve problems and make sure the homeowners needs are met."

"Staff were professional, knowledgeable, and friendly."

"I think Stogens is a good service but find that despite being part of a plan that things are truly expensive every time they come to visit. I would encourage research to other companies if they asked my opinion. Always responsive and good work however."

"Very helpful technicians. Also include homeowner education with their services."

"I had problems with my boiler for years until they started helping me. I've had some problems recently but the boiler is OLD and the techs were great. They even came out on a Sunday. I hate to do that to someone on a Sunday, but we were grateful."

"Some of the technicians are excellent, others are not."

"friendly professional service, across the board from office staff, to service manager, to the service tech"

"Responsive and answered questions."

"Your company did an excellent job of installing a new boiler for me several years ago, and has promptly addressed any issues I have had since then. Since this appears to be the only place to enter comments, I will say that I was surprised that an annual cleaning appointment that you had to cancel in December, was not rescheduled sooner than March."

"Took time to explain and answered our questions. Very knowledgeable technician."

"On time and courteous, plus they explained everything clearly."

"Great service"

"Always keep me informed as to when they will be at my home"

"Quality of tech."

"I've been trying since last fall to have Mike Mayo repair damages done since last fall. I'm also on the condo board."

"This is the second time this service "Expert" has come to my house. He is EXTREMELY aggressive and condescending. As a single woman living alone it was actually really scary to have such an angry aggressive person in my house. I called my friend to come over and sit with me while he was working on my boiler. He was yelling and screaming to himself in my basement. He got a phone call and was yelling at whoever he was talking to. This was a very scary experience for me. In addition to all of this, he main-splained everything to me. I honestly just wanted him out of my house as quickly as possible without him getting more angry. I am not a bad person because my boiler and tank need work! When he left he yelled at me and told me that Strogen's wouldn't come back to service my boiler again. I am not sure if he can make that call, but at this point I think I'm going to call a different company. After I left I remembered that last time Ted came to my house he lost my check and Strongen's had to bill me. Finally, I looked up the prices of the parts he put into the boiler. I think Strogen's pricing is extremely high. I have been working up the courage to call your customer service about this experience. I've been very upset about it for days."

"Very friendly, professional, offered good advice on maintenance."

"Good service"

"Your service people were very professional and courteous. They were prompt and came at the agreed upon time and notified me prior to their coming. Very satisfactory business service."

"Always show up on time, friendly, knowledgeable and respectful of my home"

"Reliability and expert service"

"John was amazing. He helped us and supported us through the visit and repair process."

"The technician was fantastic."

"Hard to overvalue the importance of a properly running furnace in the Winter. Response time and expertise is critical."

"Expertise, professionalism, courtesy, respect, patience in listening to customers issue."

"Great service and rates"

"Always very responsive"

"Professional & personable"

"the technician left promptly at 4 pm never checked to see if the hot water or the furnace was working. After no hot water for showers that evening and then no heat all night long- we proceeded to call another technician to come and fix the issues. Apparently, your technician crossed the wires for the hot water service and never checked the furnace after he cleaned it."

"Cody is a very proficient tech and answered all of my questions clearly."

"Quick response, good service."

"Great customer service"

"Very satisfied"

"on time, Efficient, explained my needs in laymens terms"

"I was very satisfied with their service."

"Very accommodating."

"Average service. Seemed rushed and trying to be done with job rather than completing it."

"Very friendly, helpful."

"great proud tradesman"

"Cleanliness,expertizes in workmanship,dilengent, capable answering customers'questions"

"Great service. The tech was very knowledgeable. The only thing I would change is Strogens should call customers to schedule appointments and remind customers when it should be done yearly"

"Less expensive than DF Richard and we appreciated Parkers helpfulness and good quality work."

"Reliable and great service"

"Very thorough cleaning and maintenance."

"Clinliness,experts to detail work ethic ,answered question to my understanding"

"Good response and ability to speak with a customer rep immediately."

"We had an issue with draining the antifreeze from our system. Paid for the service years ago and then when our water heater failed, the technician said it's because we had anti-freeze in the system. Thus, we had to pay for the service again."

"Everyone has been been top notch over the last 1.5 weeks. Only issue that I have is that at the day of sale, I was left with the impression that Id also be having new thermostats to replace old ones. That did not happen on installation day."

"They are very professional and courteous and know what they are doing."

"On time, did the required job, professional"

"Excellent service!"

"Technician Parker would score a 10 but the first Tech had no clue on the actual problem and we went all weekend with no head with sub zero temperatures."

"Courteous and competent service, the technician was on time, the time window for the service was specific and not requiring half a day of sitting and waiting, the technician was good at communicating the information I needed to understand. It was a pleasant experience and felt like the company valued customer service."

"I just discovered that the technician that came in June to maintain my AC unit left the AC setting in my basement at 62 degrees, which caused by electric bill to soar. I don't use my basement to live so I only caught this when I checked my thermostat during the recent Arctic blast. In addition, I learned from Brian who came to maintain my furnace that I could have been paying $120/year for my membership vs the $374 I paid in one lump sum. That I had this option escaped me; I think I assumed that I would be getting much less by paying just $10 a month. I am so upset by these 2 things that I just learned."

"Great customer service and knowledgeable staff"

"Technician was very knowledgeable and had good answers to my questions. Have found this generally true with all of the Stroigens technicians,."

"Call service very annoying, and not helpful. Not enough tecnitions on during extrem weather."

"He stayed until he was sure that everything was working properly"

"Came when they said he would. Did what he was supposed to. Answered all of my questions."

"Skilled technicians. Reliable service and excellent to work with"

"I love the membership program, and every tech thats come to our home has been professional and helpful. When I can speak to someone in the main office Ive also had a great experience. What I do struggle with is the difficulty reaching anyone on the weekend, and Ive had multiple experiences where my calls have not been relayed to the office and no one is aware of my job request."

"Normally you are great, but on a recent emergency call it took 24 hours for someone to arrive. I got a call center on a weekend who didnt have a clue. The first technician mis diagnosed the problem and said someone would show up first thing the next day. Never got a call and no one showed up even though I called and they confirmed. I bought and replaced the part they said was bad and it wasnt. The next day not the weekend finally got a competent technician that diagnosed and fixed my heat in under an hour including waiting for the heat to come up. Then when I thought we were good I got the bill that was ridiculous and was told that it included my member discount. Less than an hour for a $200-225 part I could have gotten at Home Depot or online and it cost me almost $700 with discount. Thats just robbery especially when I didnt have heat for almost 3 days."

"Came promptly so 10. Needed to come back( same day so 5 or 6. Got it fixed so 8."

"We are completely satisfied with the expert work provided by your employee and feel assured of the integrity of your company."

"Quick response, technician very knowledgeable, problem fixed in timely manner"

"Ted trembly was great. He checked everything out after working many hours during saturdayss deep chill he never slowed down. I did not think he was giving me a push job I think he is very knowledgeable and I think he is a great asset to the strogen team. My furnace is running beautifully and hope to NOT seeing anyone until the fall for cleaning. I know the past few days were tough on everyone and I thank you for sending a great fellow"

"They showed up on time, and had the replacement parts with them"

"Strogen always does a good job"

"Parker was extremely professional, experienced and competent, and successfully got the job done"

"Professional, consistently on time, knowledgeable"

"Actually waited for me"

"Louis was great, i'm very thankful that he was able to come out on such a wild weather evening. Please thank him for the service and give him my kudos."

"Great technician and arrived earlier which was very appreciated."

"It has bern 7 days waiting for my boiler to be repaired (waiting for a part). There has been no proactive communication from Strogens regarding status."

"Quick to respond to no heat. Needed another tech to verify problem and that took 1.5 days before they came to assess."

"Service and payment plan works, appointment time as promised, tech was professional"

"Our service man Parker was great!!!"

"Polite Respectful of my home and made sure he wore the clean booties. Asked if he should wear a mask. Explained what he was doing."

"professional, respectful, knowledgeable"

"Great service always."

"The company is always responsive, the technicians are knowledgeable and polite."

"Knowledgeable & dependable Staff they trouble shoot and resolve all off the issues correctly."

"Excellent result of your service"

"The tech walked around our house for 20 minutes, told us how our radiators worked then charged $195 and left. Nothing is fixed. $195 is too expensive for such a small service."

"Great service at a good value."

"We had to call 13 days after our first appointment to get a tech to come back. The service manager agreed THEY dropped the ball.The tech came out and put dye in the line to see if there were leaks. Someone was supposed to come back and check for leaks. It has been 9 days and no one has come to check."

"They were prompt in getting to my house to get my boiler running again"

"Great service"

"Service tech very informative and the service plan is straightforward"

"Always very pleased with dealing with this companywhether it be for our AC or our furnace, technicians are always very polite and professional!"

"The tech was on time, was courteous and worked efficiently."

"Didnt fix my furnace after 3 months and 3 tries"

"Strogen's has always been there when I needed them, always!"

"work was not done on the date of estimate-"

"The technician was prompt, polite and professional."

"Got us in earlier than originally planned; technician was efficient and got job done."

"Still waiting for the tech to come back with the new filter"

"Friendly, professional, on time service"

"Availability of professional service techs"

"Always excellent service!"

"Consistent quality service"

"Hard to get appointments and prices are high but techs are very good."

"They do a great job and very professional."

"Still waiting for parts the technician said I needed"

"Always prompt, neat and respectful."

"Brian was great!! However, it took me months to get an appt after the October service was cancelled"

"Very professional and helpful"

"Very good service, but over priced compared to other companies"

"Rate for cleaning very high"

"The tech, Brian, did an excellent job. He took the time to explain things clearly. And, he check the equipment when I expressed a concern about whether something was functioning properly."

"Not sure the tech was through"

"Got the job done"