Strogen's Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,241 Reviews
peter R.
wolfeboro, new hampshire
sandra T.
greenland, new hampshire
"Expansion tank replacement and fittings went well. Not sure if the radiant heat in master bath is functioning properly. This is the 2nd special visit to address the radiant heat issue."
eileen M.
dover, new hampshire
"Service men courteous and helpful. Will strongly recommend Strogens Heating and Air"
charles N.
portsmouth, new hampshire
"The service man was great. It is 2 weeks later and Im still waiting for a part. There hasnt been any follow up even though I called and was told Id receive a return call."
judy L.
brookfield, new hampshire
"friendly, professional...knows his stuff"
dan T.
hampton, new hampshire
"Very responsive to our immediate need"
robert B.
greenland, new hampshire
john P.
rochester, new hampshire
"Very helpful."
patrick D.
north berwick, maine
"He did no actual diagnostic test at all. Just pulled off the plastic cover and said I need a thermistor, without testing anything. Charged $180.00 for a 5 minute removal and and reinstalling the cover. Did not even go look at the main unit."
denise L.
dover, new hampshire
"Cody was on time, very pleasant, and respectful as we were in the middle of a snow storm so to say the day he arrived. With question 4, I've done this when I hear someone is looking for service several times and they are using Strogen's."
shawn S.
somersworth, new hampshire
jay S.
somersworth, new hampshire
"Friday. Night, he was here within 2 hours"
stephaine A.
rochester, new hampshire
paul R.
hampton, new hampshire
"First service appointment was outside target time and going later in day didnt work for us. Had to reschedule."
joseph scascitelli S.
newmarket, new hampshire
"Excellent, professional service."
marc R.
rochester, new hampshire
"Dan & John explained the scope of work during the summer install. They kept work area clean and worked very well as a team"
katelyn E.
rochester, new hampshire
"My appointment was cancelled two or three times from the original scheduled date which was in Aug/Sept. I was told 2x when I called to check on openings that a supervisor would call me back to figure something out sooner. No one ever called. I then had a water site gauge leak in my basement, the technician came out same day, fixed it quick and it cost the same amount as it did for a furnace cleaning. Something that most likely could have been prevented if we had the original cleaning a few months ago. I called to dispute the bill or see about a discount due to this. The supervisor I spoke with was going to talk with the technician and see his thoughts, then call me back. He still has not called me back. I have since had my furnace cleaning appointment, with the same technician, whose first words out of his mouth when he walked into my home were, This isnt going to be free!. I have had Strogens for a few years now and have never had issues till now."
laurie F.
rochester, new hampshire
laura F.
barnstead, new hampshire
stephen K.
rochester, new hampshire
"Doing pretty good"
richard F.
somersworth, new hampshire
"Arrived very late for a 12:00 - 2:00 appointment with no call to let me know when comingl"
wendy C.
rye, new hampshire
"The service man that came did a wonderful job. It was trying to reach someone for service that I was not happy with."
jay B.
dover, new hampshire
"Performance by Strogen technicians over the years has been consistent and reliable."
martha W.
dover, new hampshire
"Bobby was awesome. He came down to Dover, all the way from Wolfboro and stayed past 6pm to service my furnace. He did a full Home Health report and full performance inspection."
mark A.
barrington, new hampshire
"My problem was fixed and the service tech showed me what went wrong."
dan S.
alton, new hampshire
paula B.
rochester, new hampshire
joan H.
portsmouth, new hampshire
"The technician performed the boiler maintenance efficiently, and when I agreed for him to install a replacement part, he went out to buy it and returned the same afternoon, to prevent my getting an extra service charge for a separate visit."
barbara M.
hampton, new hampshire
"Technician was very courteous and knowledgeable and fixed our problem on this visit."
david K.
epping, new hampshire
"Bobby called a half hour ahead to let me know when he was arriving. He was very personable and polite. The visit was within the time specified."
martha W.
dover, new hampshire
"Strogen's should not make appointments if the technician is Not informed of the time. He came at 12:50 and my appointment was at 2-4, so I was not home. He had to make a special trip back an hour away."
barbie H.
northwood, new hampshire
"The technicians were very nice and answered all our questions."
tom B.
durham, new hampshire
amanda M.
dover, new hampshire
"Ted was very punctual, knowledgeable and honest."
wayne L.
rochester, new hampshire
"The technician was in and out quickly with no fuss whatsoever. He knows his job well."
chelsee D.
alton, new hampshire
karen S.
mirror lake, new hampshire
"Jim was very thorough, informed me of any concerns, and pleasant to work with"
cambria M.
rochester, new hampshire
james L.
lee, new hampshire
william D.
durham, new hampshire
"Friendly and informative service. He did a thorough job and was very professional."
236 vineyard path 2.
hampton, new hampshire
"Was ok with this service but not with service on my other 2 properties"
meghan B.
portsmouth, new hampshire
"Excellent service from on site provider"
scott A.
dover , new hampshire
"Tech came out, said he wasn't a plumber and couldn't fix it. After he left, I had no hot water at all. He made the problem worse. Had to call another company to fix it. And Strogens installed it. And now I'm fighting to get my money back . Some 100% guarantee."
todd M.
east wakefield, new hampshire
"Great personality great work ethic great knowledge base"
barry C.
new durham, new hampshire
julia R.
hampton, new hampshire
stephen W.
mirror lake, new hampshire
"Great customer service throughout the entire process ..... from the after hours service call, parts/warranty support, furnace replacement/installation to the follow up tech inspection. Great job by all at Strogen's."
john S.
wolfeboro, new hampshire
"Competent, curtious, efficient Setting up service date was terrible!!!!!!"
louise G.
newcastle, new hampshire
"Tech was super nice. Thought he fixed radiant problem but I think it's not right. Still cold on lower level"
alyssa T.
milton, new hampshire
carole F.
berwick, maine
"It still works"
chris K.
portsmouth, new hampshire
"Great customer service. Friendly interaction."
mark B.
portsmouth, new hampshire
"The technician was very friendly and helpful."
christine B.
rochester, new hampshire
"If I was just rating the service technician and installers of new furnace, I would have given a 10. Because the call service center is not local and didn't seem to understand the importance/danger of the problem and with the receptionist at the local office didn't seem to relay how bad our problem was, I choose to give a 6. If I was just rating the call service I would have given a 1. When the carbon monoxide levels were so high in our home, and the technician was stunned that were alive, it made me realize that the call center and the local receptionist should be better trained in what is an emergency is and is not. Not having heat is not the only emergency; there are other problems that need emergency help."
carol L.
dover, new hampshire
"friendly and efficient tech."
richard T.
dover, new hampshire
"Bob. Did a great job"
stephanie N.
dover, new hampshire
"The technician arrived within the 2-hour window, was courteous and professional."
sharon M.
somersworth, new hampshire
"Excellent service. The service tech was informative, knowledgeable, polite, and very thorough."
yvette L.
springvale, maine
richard C.
rochester, new hampshire
"Technician was great. Good communicator."
alfred G.
south berwick, maine
"This is the 2nd year in a row where I scheduled in Aug-Sept for heating service in Oct. (this appointment was written on my calendar when made), When the date arrived, the technician did not show up as scheduled. When I called, I was told we do not service that area (which I know was wrong), then I was told there was no appointment scheduled & that someone from management would call back to resolve the issue (this never happened). After a couple of more calls & no resolution/return calls, another appointment was scheduled 2 months out (in the middle of Dec). This service was completed on time & technician performed a very good job. We have been customers (both heating & A/C) for several years, our only complaint is with the scheduling of appointments in the fall and with customer service/response to issues. The technicians have always performed very well we have no issues with this part of the service."
leanne L.
rochester, new hampshire
"The technician called to let me know his estimated time of arrival, explained what the issue was- professional and polite"
michele G.
new castle, new hampshire
"They didnt bring the right filter and have to come back. Last person should have made a note to order one for the next visit."
bill B.
rochester, new hampshire
eileen B.
epping, new hampshire
"Excellent service, very personable."
maryann G.
brookfield, new hampshire
"He was perfect"
ronald G.
hampton, new hampshire
sarah C.
portsmouth, new hampshire
"Prompt response"
judy W.
dover, new hampshire
"Always on time courteous and respectful"
ed N.
somersworth, new hampshire
"Explained what needed to be done. Very professional and answered any questions I had in a way I could understand!"
matt K.
gonic, new hampshire
gary B.
rochester, new hampshire
"The tech arrived on time and isolated the problem within minutes"
sam F.
durham, new hampshire
"The $258 cost of a required repair seemed to be quite expensive, considering the part costs about $50 and the labor was 20 minutes. My local plumber would have completed the repair for about $120 if that was the only thing he did (less if I combined other plumbing repairs at the same time). Given that the technician was already present on site, the cost seems excessive. Not a good first experience if future pricing will be similar."
michael S.
dover, new hampshire
mary C.
somersworth, new hampshire
"Kept having to reschedule the appointment due to short-staffing. Ended up coming well after I would have needed heat for the year."
joe W.
lebanon, maine
"I called on 1 Dec to schedule service. I was told that the earliest I could be seen was 9 Dec but I would be but on call. On 1 Dec I was contacted by a technician who said he would be out on the the 2nd of Dec. He never showed up or called. On 9 Dec I called again and asked what happened, the woman I spoke to said she was u sure but she will elevate and I should receive a call in about an hour. No one called, I called again on the 10th and spoke to someone else and she said they could put me on call again. On the 10th a technician arrived and said my power venter needed a new motor and he placed the order and replaced a couple things and that he would be back on Monday 13 Dec. to clean my furnace and replace the motor. No one showed up and no one called. I have called again on the 15 of Dec and spoke to someone who was going to check on the part and he has not called me back."
shane M.
dover, new hampshire
dan S.
farmington, new hampshire
"The service provider was rude and visibly angry during his time at my home."
gayle P.
berwick, maine
sandra M.
rochester, new hampshire
"very polite and professional"
richard M.
portsmouth, new hampshire
"Timely, Polite and Knowledgable"
karen H.
dover, new hampshire
"The technician explained what he was going to do and that a valve may need to be replaced before starting the job. He listened to an issue I was encountering over the summer with the boiler and tried to replicate the issue."
tom T.
dover, new hampshire
"He was highly knowledgeable. He even took the time to explain his diagnosis and my options."
caroline L.
rochester, new hampshire
"the service men were very polite and willing to answer all my questions - got the furnace changed out in a short amount of time and made sure everything was working OK -"
pamela P.
dover, new hampshire
"Rick, the technician, was great as always. However, the customer service at your call center is nonexistent. Terrible. I was without heat from 8 AM to almost 8 PM without even a callback to let me know an estimated time of arrival. I was promised a call back 4 times and never got one until I called again and ranted. It does not inspire confidence in your company. I had no idea if anyone was even going to show up. I didn't mind waiting. It was the lack of communication that just about did me in,"
suzanne F.
rochester, new hampshire
"Knowledgeable and courteous technician."
rachel W.
lebanon, maine
"Parker the technician was great. Friendly and very knowledgeable."
kevin D.
dover, new hampshire
karen W.
wakefield, new hampshire
"Good guys."
cynthia K.
farmington, new hampshire
"Nobody called me back about a part I am waiting for"
scott H.
rochester, new hampshire
"Paul came over - straight shooter helped me in all possible ways - felt good about it when he left"
jane C.
north hampton, new hampshire
"I was impressed that Jim remembered our house. This 1850s house with additions can be complicated with two boilers. Jim and Cody resolved all our issues. Hopefully, this level of service will continue ."
stanley L.
sanbornville, new hampshire
monique B.
rochester, new hampshire
jonathan S.
newmarket, new hampshire
roger C.
rochester, new hampshire
steve J.
newington, new hampshire
"We were expecting to have our hot water heater serviced at same time. Now we need to schedule that as well."
suzanne F.
greenland, new hampshire
adam H.
dover, new hampshire
elizabeth C.
ossipee, new hampshire
"Technician arrived on time and did a thorough job. No problems."
langdonia L.
rye beach, new hampshire
"Knowledge and service"
ralph hansen H.
exeter, new hampshire
charles hegarty H.
durham, new hampshire
"I asked for someone to come look at my furnace because it wasnt working. Damon came out but his ticket was for a water heater (which he had helped me replace last month). Damon was great. However, he isnt a repairman. No one has come out yet to look at the furnace which died for 24hrs + and then started again."
john C.
durham, new hampshire
"efficient, thorough"
stan R.
dover, new hampshire
denise H.
rochester, new hampshire
"I gave this rating due the fact 2 techs were at my home, one seemed like he didn't want to even be there, the other was fine but Im not sure why I needed two techs for a yearly maintenance. I was also told one price for the yearly maintenance, (240-250) and he replaced a valve, and I was charged 600.00. that is not ok."
katharine F.
durham, new hampshire
"I was called before the service person came, he wore a mask and introduced himself."
michael W.
berwick, maine
russell K.
madbury, new hampshire
"Friendly, expertise, timely"
gail P.
brookfield, new hampshire
"Ted is, as usual so very professional , through and efficient. Appreciate the service as scheduled , phone call before arrival etc. ,"
linda C.
stratham, new hampshire
"Came when I really needed"
cole T.
milton, new hampshire
"Everything about the process was great. The folks who did the work were here exactly when they said they would be, did great work, and were very patient with this customer that asked a thousand questions. :) The only reason I didn't give a full "10" is because I had been told that the office was going to schedule simultaneous work on rerunning the feed/vent tubes for my oil tank and that didn't happen and the folks who arrived to do the work hadn't been told anything about that. I also didn't initially receive any notice that the folks were coming - it was only because I called my sales consultant that I found out it was happening."
chris S.
rochester, new hampshire
bonnie P.
sanford, maine
"great service"
anna H.
dover, new hampshire
"Cameron was pleasant and professional and was able to install a new thermostat for me during the visit efficiently."
steven O.
dover, new hampshire
"Norm was quick and friendly. Another positive thing was this: when he showed up in the morning, as scheduled, we were home but didn't hear him (our fault) so he left a note on the door and took off. We found the note less than 10 minutes after he left and were afraid we'd have to wait weeks for the checkup on our furnace. But Norm called the office and was able to return to our house in the afternoon and complete the checkup. We appreciated this."
joan W.
stratham, new hampshire
"The technician was here for less than an hour for a boiler cleaning. Not really sure what he did besides try to sell me a new boiler. Also, I have not heard back about a repair quote."
howard S.
barrington, new hampshire
christiana D.
portsmouth, new hampshire
"quick response, solved the immediate issue, friendly service"
marilyn B.
rochester, new hampshire
patrick C.
portsmouth, new hampshire
clifford L.
somersworth, new hampshire
"Richard was very professional, efficient and courteous. He called prior to his arrival, providing an accurate arrival estimate window. He was able to diagnose and fix the multiple issues we had with our heating system in a timely manner. And Richard treated our house as if it was his own - making sure to close gates and gates with every trip and making sure to turn off switches etc. once he was done working in our basement. We appreciated his level of care. He was also able to give us a heads up on possibly upcoming maintenance and things to look out for."
mary P.
portsmouth, new hampshire
"There were many problems scheduling the service that we required. Initially, we had an immediate problem (no hot water) and had a terrible time communicating with the scheduler. When I called back because we had no further contact later that day, I was told that a service person had called me and no one had answered. I had NOT received any phone calls. At that point I was told that a service person was scheduled for the next Monday. Very disappointing When no one called on that Monday, I called again and was told we were on the schedule for Friday! A full week after my original call! And we were due to be out of town!! We were able to get the immediate issue resolved without help, but wanted some one to come check the system. We have a service contract with Strogens. We have always had exemplary service in the past- quick response and helpful service. This experience was a real change and very disappointing. We finally had service done on the following Wednesday almost two weeks after our original call. The service technician was polite, prompt and effective. He was able to do the work needed to get the system working properly. I give the technician a 10 for service. I give the scheduling department a 1. If I could give them a zero, I would do so. The people on the phone line did NOT help or even really understand what was needed. And then lied about it when I called back. NOT WHAT WE HAVE COME TO EXPECT FROM STROGENS."
wayne T.
durham, new hampshire
"Service Tech - Wayne was quite pleasant, thorough, and well respected our Covid concerns. Our furnace runs particularly smoothly/quiet!"
gayle D.
dover, new hampshire
"He called, arrived on time, answered all questions, etc. He was another nice Strogen's guy!"
bob G.
dover, new hampshire
"Satisfied with the service on the heating unit, but very dissatisfied that the service tech was not informed that I wanted to discuss thermostats and did not have with him."
daphne S.
new durham, new hampshire
"Always provide prompt service."
vincent M.
hampton, new hampshire
"Always on time and finding the problem ASAP"
mary M.
rochester, new hampshire
"Excellent service. Very cordial& respectful..answered any concerns that I may have had????????????????????"
stephanie N.
dover, new hampshire
gary D.
lebanon, maine
"You have no service, my furnace was serviced on Friday morning we left came home on Sunday it was not running. Waiting for hours on Sunday for a technician to call back and come out to repair what was done on Friday. Then the technician taped to filters together with duct tape and took my washable filter with him. It looked like a two year old put filter in. I called to speak with a supervisor to get filter back its been a week and no return call."
piper properties llc L.
northwood, new hampshire
"Emergency call on Saturday, Nov 20th...technician stated we needed a board and he would have someone give us a call on Monday with an estimate. Never heard from anyone; I called 6 times on Monday, each time they stated that someone would get back to me within 2 hrs.Clearly, no one was getting the message or they just didn't care. I called Tuesday morning and finally got a return call. Rick came out to confirm what was needed and found all we needed was a thermostat. He had one in his truck and we now have heat. All of this could have been avoided...your call center clearly does not work. If Rick had not come out, we would have paid for something that we did not need. I was very happy with Rick. If he can be the one to take care of us from now on, I will continue to do business with your company."
matthew S.
somersworth, new hampshire
"At first I ordered service for Nov. 16 but called them early Oct. to ask for a sooner appointment. They rescheduled me for Nov. 8th. Unfortunately I had to attend my aunts funeral and couldnt be there that day so I asked a work friend to house sit when the technician did his thing. All morning he waited and no one came. So while at the church service, I asked my wife to call and ask what happened. They said they had no record of a Nov. 8th service and that it would be on the 16th as originally scheduled. When the 16th came, a technician came to the house while I was at work and when he showed up he took one look at the system and said I thought it was gas, not oil and left. So my wife called the office and asked for a new guy to come. They told her that someone would be there in a few hours but by the time 5pm came I called the office myself and they couldnt give me a straight answer if anyone was coming or not. At the end of the day, they rescheduled us for the 18th AND the 23rd. My wife called the next day to confirm that they were actually coming the 18 and not the 23rd. Also by the end of the service we paid $225 when I was quoted on the same phone call that I tried to schedule on the 8th that service cleanings were $165. We paid more than we were quoted for. The wife says that the technician at least was very good when he came."
sherry S.
portsmouth, new hampshire
john M.
portsmouth, new hampshire
"Very polite. Effificent and did a nice job. All that we asked of him"
penny R.
portsmouth, new hampshire
"He came when he said he would and was very polite. He was careful with my house."
bill R.
portsmouth, new hampshire
"Norm provided excellent and efficient service."
albert M.
east rochester, new hampshire
ken S.
portsmouth, new hampshire
"Great service. Professionalism and first rate bedside manner"
linda B.
rochester, new hampshire
"Just waiting on an estimate for a piece needed ( the damper) and when it will be installed."
beryl H.
durham, new hampshire
diana P.
dover, new hampshire
"Prompt courteous efficient"
perry B.
lee, new hampshire
"fast and complete"
lori P.
dover, new hampshire
linda M.
wolfeboro, new hampshire
"The technicians arrived promptly and finished the job well before the estimated time. They were clean, neatly dressed, and respectful. In addition, the follow-up by the inspector later in the day was a pleasant and welcome surprise."
nick I.
durham, new hampshire
"Tech was very friendly and informative."
barbara B.
rochester, new hampshire
"The tech was very professional, was there when he was supposed to be and has been there before."
rob M.
rochester, new hampshire
"Our first appt. Was scheduled between 2-4pm. Tech didn't show up until about 7pm even after dispatch twice told us he was in his way. First new furnace that was ordered was out of stock, but it took over a week to inform us. Replacement furnace was supposedly more expensive, but sales rep shared a document showing the prices if both, but the price on the original furnace was $5k less than what was originally quoted. We were told that the replacement furnace was in, but it still took almost a week to schedule an appointment. Techs came to install the new furnace, ripped out the old one then told us they ordered the wrong furnace. They left for the day and turned off our hot water. Several things were oromised us including rebates, but we never received any of the info. I could go on. Oh, and a week after having the furnace installed, I received a call saying that our furnace arrived and Strogens would like to schedule an appointment to do the install."
ronald M.
rye, new hampshire
"Ted, was on time, courteous, efficient. and extremely neat."
laura E.
rye, new hampshire
hilary N.
portsmouth, new hampshire
"The tech was knowledgeable and friendly. He fixed the issue quickly and effectively."
kim D.
wolfeboro, new hampshire
amy O.
rochester, new hampshire
"Great service"
rick F.
rochester, new hampshire
"Robert went to great lengths to figure out what was wrong with our furnace!"
sam C.
dover, new hampshire
"All the guys who came to the house were very respectful knowledgeable and professional I was very impressed"
frank L.
dover, new hampshire
"You did everything wrong. The first service tech visit scoped the problem. It was a warranty call (you installed the new HVAC 4 months ago) yet we were send an invoice for $99. For the install the service tech was supposed to contact me before coming but he contacted the tenants. He did go there, but at a different day and time than was requested (3 babies in the unit set the parent's daily availability). Now we are waiting for someone to return to install the part. Maybe he came but didn't notify me."
judy D.
kittery, maine
"Parker is wonderful very respectful of my home Very pleasant and very knowledgeable"
lisa P.
gonic, new hampshire
"I was told I could sleep in my house with my dogs. I had a gas leak upstairs in my house. Dryer. They come out and said we dont see any thing wrong. Well my house was opened for 3 days with the burner off.you could not smell anything. Let me close up my house and put the heat on and dryer. But iam a woman that lives by myself. They were thinking I didn't know anything I went to the hospital because of the smell. I didn't feel good at all. My dogs didn't feel. I had a friend come in with a reader.it went off like crazy. He saved my life and my dogs. He has copies of the reading. Your people come in and said no your all set to stay here. Really. I turned the heat off and had windows open and turned the burner off again. I had a friend walk me through this. To find the gas leak. I was the one to find it.got picture of everything. Luckily Iam alive. Hope you guys don't send me a bill.This was really bad for me to go through. And on top off everything guy on the phone told me to get a plumber. You guys don't deal with gas dryer's. I said really. Just because iam a woman. Can't believe it. Iam stage 4cancer and had to go to the hospital again on Friday. Not good for me to smell all the fumes me and my dogs. Just listen please my friend saved my life. How would you guys feel if I died and my dogs?when the guy just over looked it.I lost most of my fish because it was so cold in my house. Please do not send me a bill.For something I found. The gas leak ????????Lisa pawnell. 16 Colby street gonic nh."
joy R.
dover, new hampshire
aaron M.
dover, new hampshire
mary G.
rochester, new hampshire
"Open communication is a very important tool in any line of work. That would be the only improvement needed here."
shirley F.
newington, new hampshire
"service tech was prompt and very professional"
roger H.
lebanon, maine
john D.
dover, new hampshire
"He never cleaned the water trap at the top of the furnace. He also didnt know how to use the credit card machine and was unable to figure out the 249.00 program that covers 2 cleanings"
robert R.
wolfeboro, new hampshire
timothy S.
dover, new hampshire
"Courteous, professional, thorough"
richard E.
rochester, new hampshire
"Friendly, explained everything"
jack S.
milton mills, new hampshire
"It seems to me that the Strogen technician did good work on November 2nd. However, I did not get as yet the promised e-mail with the information on the Mitsubishi heat pumps I have and/or the promised mail with the Mitsubishi owner's guide."
janet v.
somersworth, new hampshire
"very professional and thorough"
brooke F.
durham, new hampshire
"The crew was knowledgeable, respectful, and clean."
james L.
farmington, new hampshire
"Paul was well versed in the programs available and the process to replace our furnace. His knowledge instilled our confidence in Strogens to satisfy our needs."
dawn N.
farmington, new hampshire
"My technician was helpful, patient, and honest in all of our conversations. He took the time to explain things to me that I was unclear about until I was able to say I understood."
mary G.
rochester, new hampshire
"I can not answer these questions honestly because other then tell us what we could do, nothing else has happened. Elderly people with cancer and heart problems, we STILL have not received a phone call telling us when we could have a furnace installed. We were originally told wed get a call the next day. NOPE. Had a weekend in between, nothing. Its cold folks. A simple phone call of WHEN. would be helpful."
tom H.
portsmouth, new hampshire
"Not the tech, they were fine. Phone customer service was terrible"
paul H.
portsmouth, new hampshire
"Technician was early, conscious of keeping my floors clean and went above and beyond to try to solve a technical issue with my electronic thermostat, as well as thoroughly servicing my furnace."
patricia B.
barrington, new hampshire
"Terrible service after sale. Cant get answers Too many to list"
don D.
greenland, new hampshire
"Stuck with it until leak was found and fixed!"
marcia L.
dover, new hampshire
"Friendly and efficient service technician"
william L.
rochester, new hampshire
"Quick and efficent"
mario M.
dover, new hampshire
denise M.
wolfeboro, new hampshire
"Friendly, provided information, on time, clean work"
ronald G.
hampton, new hampshire
phil E.
rochester, new hampshire
sue C.
wolfeboro, new hampshire
"Parker does excellent job. He checks everything & makes me feel good about my furnace that itll make it through the winter. Hes very pleasant & personable."
margaret M.
dover, new hampshire
"My appointment was kept within the window and I also received a reminder call the day before. The technician was courteous and friendly. And he did a thorough job of cleaning and checking my furnace."
frank K.
new durham, new hampshire
"Tech was very knowledgeable with my equipment, responsive & addressed the problem."
kelli N.
rye, new hampshire
emily P.
nottingham, new hampshire
"The technician was unfriendly and unhelpful. When he arrived he was under the impression that he was there for annual maintenance and not to fix the problem we had requested. He spent very little time looking at our system and after his cursory assessment offered his feedback that we need a new pump. He first said the pump would cost $ 1000, and by the end of his visit it was down to $500, leaving us feeling distrustful and uncertain. He provided no documentation. We are a part of the membership plan and any time one of your employees comes out we never get any documentation and really have no idea how being a part of this plan is in our favor. We are unsatisfied with the service and will be using another provider in the future."
john M.
rochester, new hampshire
"I had a few concerns about the new furnace and the technician specifically addressed those concerns without me having to ask about them again. The only issue I had was with scheduling because of issues with the scheduling process, I had three different service dates assigned, I stayed home for the first one but no one showed up because it was not actually booked. The office took care of clearing up the schedule so it all worked out."
patricia K.
greenland, new hampshire
"He left the cover off my humidifier and I cant get it back on!!!!"
rich H.
kittery, maine
"Wayne the service tech! Is the best! Taught me a great deal about the system. Would like him all future service."
suzanne F.
rochester, new hampshire
"Our service expect was familiar and knowledgeable with our system and was very courteous."
jill S.
dover, new hampshire
wayne H.
newmarket, new hampshire
luann W.
rochester, new hampshire
"Technicians were professional, Answered my questions. I would give them a 10 stand alone. I Do wish it could have been installed sooner but realize there are other extenuating circumstances. I will say Im not al all impressed with the new answering service protocol, in fact I hate it. Cant get to the person I need in a reasonable time frame."
marilyn B.
rochester, new hampshire
"The technician was very aware of the job that he was doing."
judith H.
dover, new hampshire
"I had to call back after my annual furnace service because the furnace wasn'' t coming. Can did come back and get it going"
susan K.
dover, new hampshire
"Quick efficient service"
linda C.
stratham, new hampshire
"fast and prompt service. tech was awsome"
alan R.
rochester, new hampshire
"scored a nine; always room for improvement; did a great job"
elizabeth T.
mirror lake, new hampshire
carolyn D.
dover, new hampshire
"It was an emergency and the men arrived promptly and took care of the problem in a timely and professional manner. But just 3 days ago I received a bill for the work - 8 months after it was performed. This was an insurance matter and now the claim is closed and I cannot submit it. I will have to pay this myself but cannot do that all at once. Will have to make payment. No choice."
pamela P.
dover, new hampshire
"Technician was good but I had problems getting a call back from office about a service that was omitted the first visit and getting a 2nd appt scheduled."
scott S.
rochester, new hampshire
"I was disappointed with the boiler water heater...it isn't maintaining hot enough water..."
linda M.
wolfeboro, new hampshire
"Paul answered all of our questions quickly and fully."
lawrence T.
rochester, new hampshire
janet L.
dover, new hampshire
ramona Y.
rochester, new hampshire
"I would complete this survey but I never received my quote on the installation of minisplits. Because of that I am rating everything at a 5. Please check to see if it was somehow sent to the wrong email address. Mine is ryuva@live.com Thank you"
mary fabrizio-dionne F.
wells, maine
"Timely"
gail D.
wolfeboro, new hampshire
"Bobby is very professional and knows his trade. He is always personal and helpful."
gary Y.
strafford, new hampshire
"The gentleman were efficient and friendly and accomplished the given task."
karen F.
barrington, new hampshire
"The technician came in at time specified, went to work and cleaned everything inside and out, and was pleasant."
judith S.
farmington, new hampshire
jennifer G.
dover, new hampshire
sandra C.
dover, new hampshire
"Pleasant.prompt, answered my questions"
sandra M.
rochester, new hampshire
stan R.
dover, new hampshire
st. school S.
rochester, new hampshire
cynthia M.
rochester, new hampshire
"Was a very nice man who worked very hard. Took the time to talk to me about my heating system and plans that may help me in the near future."
linda B.
wolfeboro, new hampshire
"I am pleased with my technician, I have had him before. He gets right to business and does a great job of informing about the condition of your heating system."
sandra R.
east rochester, new hampshire
"Very pleasant techs"
jeff V.
dover, new hampshire
"Technician was excellent but The service I tried to sign up for was not what was set on my account. I wanted to have my furnace and direct hot water tank serviced but the account set up"
kelly L.
rye, new hampshire
"The technician not only serviced our heating system but also shared valuable advice on how best to maintain our humidifiers and air filters."
charles J.
somersworth, new hampshire
"Technician was on time, knowledgeable, and polite."
joy R.
lebanon, maine
"My furnace works now. The technician was very nice."
michael talon T.
dover, new hampshire
bill E.
rye, new hampshire
"Knowable prompt friendly"
mona P.
lebanon, maine
bob F.
dover, new hampshire
"Tech knew what he was doing and he was on time"
gerald E.
rye, new hampshire
bruce F.
alton, new hampshire
karen D.
portsmouth, new hampshire
mary S.
greenland, new hampshire
karen H.
rollinsford, new hampshire
kathleen L.
portsmouth, new hampshire
"It took multiple calls and an email tp get a tech here for the job. The job was relatively simple and after talking to my plumber, we are both shocked at the cost. Retail price for #30 expansion tank is around $100--the cost of Strogen's service was about $425!!!! for less than an hour's work. WHAT? I got 15% off for being in the program, but even so, that was $369!!! Once the manager/tech FINALLY called to say he was coming (hours later) it was quick. Even he did not know what had happened on the office end for the lack of a call from the dispatcher. I have the program because I would like to think I would get service in an emergency. I worry that that will not happen after this last fiasco. I had intended to add my personal residnece (next door) to the program, but I am holding off for now. My maintenence for 17 % 19 Blossom is scheduled for Nov. I will wait to see how that goes."
jack K.
hampton, new hampshire
"Service tech were friendly and knowledgeable."
paul D.
wolfeboro, new hampshire
"profressional"
susan W.
rochester, new hampshire
kay L.
rochester, new hampshire
"listened to my questions ...and answered them so I understood......pleasant ...clean...Cameron is A1"
marcia L.
somersworth, new hampshire
"Very very confident in my tech guy"
jeanne H.
lebanon, maine
diane M.
portsmouth, new hampshire
"Very professional, very kind"
jo W.
hampton, new hampshire
"The first tech found a need for a part replacement and was able to complete it in the same visit. The replacement caused a crack in another part, he identified the problem and set up a fix from an installer within a few hours"
john M.
stratham, new hampshire
"Friendliness"
gwen S.
wolfeboro, new hampshire
"Very professional from the administrative staff through technicians. On time, honest and they educate us regarding what needs to be completed."
rosalind L.
wakefield, new hampshire
"EVEN YOUR SURVEY DOESN'T WORK! WON'T ACCEPT a negative response! No SHOW.. waited all day . Tech misdiagnosed the problem, office personal & phone personal don't listen and sent the tech out for the wrong reason. My furnace was working until the tech worked on it. Then it wouldn't heat. Told tech I wasn't going to order a $460. Pressure switch the next day they called and said they ordered the part! WTF? this has been the worst experience I've ever had. They break you equipment and leave you high and dry! Then try to force you to pay for an additional service call!!! terrible terrible service. They are incompetent in ever aspect....... even the survey don't work"
eleanor L.
rochester, new hampshire
"Found the problem & fixed it."
ken W.
somersworth, new hampshire
"Ted did a great job, was here on time, told me what he was going to do, fixed the problem, heat is working great"
gloria/ken B.
east wakefield, new hampshire
"He appeared to understand the system well and went straight to work. We appreciated that he was willing to answer new homeowner questions for us."
jan M.
stratham, new hampshire
"Everything went like clockwork."
virginia P.
somerworth, new hampshire
"Norman was here exactly when he said he would be. I was truly grateful to say the least."
lucille C.
dover, new hampshire
arlene H.
rochester, new hampshire
"When I called about my water heater leaking. You had someone out with in a couple of hours. The new water heater was replace following day. I was very pleased. Joe and John were very professional. Great company."
robert R.
freemont, new hampshire
"Norm does a great job, however I was originally told the service call was at no cost to me. I paid $132 anyway."
kelly T.
portsmouth, new hampshire
"Extremely patient, thorough and a pleasure to have in my home."
ken W.
somersworth, new hampshire
"Ted called and said he was on the way, arrived on time. The whole time he was here he was very professional. I told him why I had called for service, we talked about the system. He said he thinks there is air in the system, bled the pipes, tuned the heat on in both zones, everything worked great. Ted was very informative, he recommended that I talk with the sales team to review upgrading options, he made a call to the office and the sales rep was here within a half hour.."
brenda B.
newington, new hampshire
"Your Technician Cameron was very helpful and so professional. The job #209114, he was great."
janet T.
greenland, new hampshire
"Rep was knowledgeable but didnt completely explain what exactly he was doing. This was our first servicing by professional . He didnt feel it was necessary to refer to the Daikon manual we use"
michael G.
madbury, new hampshire
"Prompt and professional communications"
roger P.
acton, maine
"My furnace notified me of a failure to light fault and to contact you ASAP. I called around 8pm and scheduled a service call between 8 and 10am the next day. Tech didnt show and no call so I called dispatch and he said sometime later today. I took the morning off work for the scheduled service and now I had to take the whole day off. Does not meet my expectations and hopefully not yours for scheduling/communication. Scott, the technician was excellent"
paul S.
melvin village, new hampshire
"We were told someone would come in the afternoon so waited and waited and no one showed up and we were never called to say they wouldnt be coming. The next day, the same story, but someone did come so that was good. As Advantage members we expect better service and more accurate expectations about arrival times. Serviceman was very thorough and professional! The technician that came was very professional and helpful."
john M.
strafford, new hampshire
keith P.
madbury, new hampshire
charles H.
hampton, new hampshire
"Dont know his name"
eva D.
exeter, new hampshire
adele R.
exeter, new hampshire
"Scott was great and he is familiar with my 2 units."
kate geofroy G.
rochester, new hampshire
"Norm was great! Really nice and he wore a mask which we appreciated!"
robert P.
milton, new hampshire
"He was on time, friendly, knowledgeable, professional, & courteous,"
robert N.
mirror lake, new hampshire
"He came on time, he was friendly, knowledgeable and capable."
james F.
dover, new hampshire
"Very knowledgeable and professional. Explained the importance of cleaning out the humidifier pump - nobody had ever told that to me before."
carl C.
wolfeboro, new hampshire
marlene F.
dover, new hampshire
drew N.
hampton, new hampshire
scott Y.
hampton, new hampshire
"Very informative and willing to thoroughly diagnose"
wayne A.
dover, new hampshire
"Technician was prompt, pleasant, well informed, and helpful in walking me through the steps of what the service entailed, and convinced me to purchase a service membership."
gerry K.
rochester, new hampshire
"The service tech was confused about what he was supposed to do. And didnt service the furnace as I wanted. I explained why things were as they were . Too much conflicting orders."
david L.
york, maine
"Tech was very friendly, arrived right on time, and was able to complete the task promptly. Thanks for coming here on a Sunday!"
george Z.
portsmouth, new hampshire
anthony G.
e wakefield, new hampshire
"The tech took the time to contact the manufacturer of our unit to make sure he diagnosed the problem and repaired it."
bill L.
alton, new hampshire
"Tech Rod & his assistants were excellent."
daniel M.
hampton, new hampshire
"Never heard from anyone for a quote to replace my system"
virginia R.
sanbornville, new hampshire
mark S.
east wakefield, new hampshire
scott P.
alton bay, new hampshire
william P.
stratham, new hampshire
"He knew the furnace and what he had to do on the cleaning of it."
lawrence B.
melvin village, new hampshire
magdalena S.
portsmouth, new hampshire
rhonda C.
farmington, new hampshire
"As usual I am totally confident in service received."
francis B.
farmington, new hampshire
"Same nice guy came with his apprentice, who he introduced. They were quick and efficient."
thomas P.
portsmouth, new hampshire
"Very knowledgable and professional"
tom W.
hampton, new hampshire
"Tech serviced unit, discovered that evening the central A/C was not working after the visit. Called that evening, got answering service who could. It schedule tech to come the next day. Was told I would receive a call the next morning to schedule a tech, no one called. Tech did come later that day to check unit. Previous tech had either disconnected or knocked wire loose from control board and not reattached it."
kelly K.
rochester, new hampshire
"Personable, efficient, clean."
chris K.
alton, new hampshire
"Left wood chips scattered in basement."
jeremy R.
eliot, maine
"Paul was a great and passionate guy to work with"
dermatology skin health H.
dover, new hampshire
mary F.
newmarket, new hampshire
"On time, knowledgeable and efficient."
john B.
new durham, new hampshire
"Great service"
david D.
wakefield, new hampshire
christine G.
rochester, new hampshire
arlene H.
rochester, new hampshire
jessica Y.
strafford, new hampshire
"Cameron was a great communicator and honest with his thoughts. He relayed to the team what further needs we required and set up the time to come back to complete the task."
jane S.
portsmouth, new hampshire
robert harris H.
kittery, maine
"Techs were very professional and early"
bob M.
portsmouth, new hampshire
john B.
hampton, new hampshire
"Service Tech is awesome!"
frank L.
dover, new hampshire
"Technician payed extra special attention and reported to us additional concerns..."
doucet S.
newmarket, new hampshire
middleton suppl S.
hampton, new hampshire
joan B.
portsmouth, new hampshire
alex D.
dover, new hampshire
"Easy to make an appointment, but hard to get someone to show up! Service techs no showed twice and had to wait weeks with no AC in the main house for next appointment date. When the tech finally showed up, he was super nice and was able to help with everything we needed. He was professional and was great with the dogs and cat!"
jenny B.
hampton, new hampshire
"Scott was polite and knowledgeable. He was fine with my dad and children being there while he worked"
peter K.
north hampton, new hampshire
"Visit was for PM service on furnace and water heater. Only furnace done. Tech didnt have equipment to do the water heater. Confused why he was here. Thought it was for AC service which was already done 2 months ago."
paul H.
hampton, new hampshire
"Service was fine, however maintenance plan still not recorded in system after 3 weeks and was billed $165 call out fee in error, and did not receive 15% discount on parts, also have not yet received credit from prior receipt ($275) as agreed by Rick, and had emailed in receipt."
elizabeth S.
york, maine
"Rod did a great job."
daniele O.
durham, new hampshire
"courteous and knew what he was doing. Another thing, he is a fellow veteran."
deanna H.
alton, new hampshire
w gough G.
new castle, new hampshire
"We didn't solve the problem on this visit."
robert L.
rochester, new hampshire
great C.
exeter, new hampshire
"The tech was great but the scheduling wasnt. I was set up for stand by service on Friday and Sat but never received any phone call that the tech wasnt coming. I would of rated less but tech Parker was fantastic."
mary H.
alton, new hampshire
cynthia H.
barrington, new hampshire
"The 2 men who came here were professional, kind and helpful!"
donald P.
dover, new hampshire
"Norman was very personable"
bill A.
seabrook, new hampshire
"Scott was very thorough and knowledgeable. My only issue was with the cost of replacing the relief valve. The job was very simple and should have been priced out for time and material, not for a standard cost."
gary H.
york, maine
lawrence B.
melvin village, new hampshire
susan H.
dover, new hampshire
"always great service"
cheri W.
kittery point, maine
"Both technicians were personable, knowledgeable, quick and thorough."
denise G.
wolfeboro, new hampshire
"The technician was courteous, knowledgeable and provided excellent service."
geno K.
wolfeboro, new hampshire
sherry G.
york, maine
"Anyone that comes into someone's home should wear a mask these days. I had two different apptmts and I had to ask both of them if they had a mask. They both did and wore them. I also happen to think they should be wearing foot coverings, but I did not request this because I asked for the mask. They wear big boots and stones get trapped in the crevices which wreck the wood floors."
phillip M.
east wakefield, new hampshire
"Knew what he was doing."
tina D.
dover, new hampshire
"Friendly, informative"
paul M.
rochester, new hampshire
"Very good service."
carol Z.
wolfeboro, new hampshire
curt M.
exeter, new hampshire
"JIM ANALYZED THE PROBLEM AND CLEARLY COMMUNICATED OPTIONS TO RESOLVE IT."
tom N.
somersworth, new hampshire
"Your tech responded quickly (within a couple hours of my phone call) was professional, polite, friendly and explained everything that needed to be explained. Very helpful!"
floyd W.
dover, new hampshire
"Had seasonal service on our boiler. The boiler temperature was turned down resulting in no hot water the next morning. I phoned to have someone come and check the boiler. When it became late afternoon I troubleshot the problem myself and found the temperature was turned down. We had hot water in a half hour."
madeleine C.
rochester, new hampshire
"Rick was very professional and got the job done"
calvin D.
rochester, new hampshire
vincent B.
portsmouth, new hampshire
"Prompt response to problem on a Saturday with Sunday morning service call by Jim. Follow up to order required parts and Parker install on the following Friday."
frank L.
dover, new hampshire
"Speed to start, speed to finish"
david P.
rochester, new hampshire
"Ted knew what he was doing and worked very fast and efficiently"
michelle W.
dover, new hampshire
"Ted was knowledgeable and very professional."
tim M.
portmouth, new hampshire
"Called for an install of geo-thermal. Contractor got here, said he doesn't do this work and left. He was polite & professional, but how can a mixup like this happen?"
debra L.
dover, new hampshire
stuart S.
rye, new hampshire
"The job was well planned and executed, the technicians were responsive, courteous and left the job site clean every day and upon completion. Install was completely professionally and with pipes and wires neatly and thoughtfully run."
bill G.
durham, new hampshire
"very professional and customer oriented"
sharon M.
somersworth, new hampshire
"Norm was able to immediately diagnose the problem with my air conditioner and completed the repair in a very short period of time."
adrienne S.
york, maine
louis Z.
wolfeboro, new hampshire
thomas M.
rochester, new hampshire
keith L.
gonic, new hampshire
"My central a/c stopped cooling. I called Strogen's in the morning and the service technician Matthew arrived that same afternoon. Matthew was professional and efficient in analyzing the problem. He explained the process and how he repaired the issue. He had my central a/c cooling my home in a few minutes. Needless to say I am thrilled with the promptness of repairing the central a/c on such a hot, humid day."
diane M.
portsmouth, new hampshire
"They are very accommodating and efficient and friendly and professional and I like this company very much!"
deb B.
acton, maine
"Matt was great- very thorough in time"
jason C.
barrington, new hampshire
joyce M.
somersworth, new hampshire
john H.
mirror lake, new hampshire
timothy M.
dover, new hampshire
nancy K.
dover, new hampshire
"Ted was knowledgeable and did the work efficiently."
bradley B.
barrington, new hampshire
fred D.
north hampton, new hampshire
david D.
dover, new hampshire
"He did a good job."
ned K.
portsmouth, new hampshire
mary ellen M.
lee, new hampshire
"prompt and pleasant serviceman"
edward M.
milton, new hampshire
dan/eileen B.
epping, new hampshire
"He was quick and fixed the problem and I had blessed relief."
jean L.
dover, new hampshire
"Matt was very knowledgeable and professional.."
jeff V.
newmarket, new hampshire
"Jim was professional and personable. He did a great job and I was impressed with my cleaning."
jane S.
portsmouth, new hampshire
"Prompt, professional friendly efficient."
dermatology skin health H.
dover, new hampshire
cheryl C.
dover, new hampshire
"Was told last spring 2020, that the technician would write a request for the next tech to repair the frayed covering on my AC unit. This spring the tech didnt do it. Said he didnt have materials with him but would tell his boss to send someone out to fix it. Now 3 months later a tech fixed it and I got charge a $110 service fee. I dont think I shouldve been charged for this call. I am rethinking whether I will buy another Maintenance Plan. AND, Ive called twice to speak to Bob and havent received a call back 4 days later!"
joseph P.
rochester, new hampshire
"Paul was awesome. Very knowledgeable and helped me configure a system that fell within our budget."
alfred G.
tuftonboro, new hampshire
rick R.
wolfeboro, new hampshire
joshua E.
sanbornville, new hampshire
"Friendly service provided, very knowledgeable, went above and beyond on services provided. Would recommend!"
howard J.
north hampton, new hampshire
terri W.
north hampton, new hampshire
"I had you out in Jan 2021 everything good. Potential buyer had another one done recently and he said put in new hi level t stats and change the air . He also put which really upset me was system working right now. I called into Stogens said I wanted this guy to call me that did inspection. Never got a callback! Very unprofessional. Who is he to say for now. He should of just said system is working condition. Upgrade to digital t stats well thats an upgrade not a necessity. This idiot almost cost me the sale. Keep his opinions to himself and do your job!!!!"
ronald G.
hampton, new hampshire
"Scott was very knowledgeablebl and took his time to explained things to me"
douglas R.
rochester, new hampshire
karen D.
rochester, new hampshire
bobbie B.
hampton, new hampshire
"The gentleman are knowledgeable, patient and polite."
alfred G.
tuftonboro, new hampshire
mike C.
lebanon, maine
"Promp,courteous and thorough."
dan M.
center tuftonbor0, new hampshire
marilyn D.
wolfeboro, new hampshire
lawrence R.
portsmouth, new hampshire
"Efficient"
frank M.
alton, new hampshire
"very friendly service"
janie K.
madbury, new hampshire
"Serviced in April and said we needed a belt. I checked back in May and they had not ordered it. I checked back in July and they had had it for a while but did not call to make an appt. Came to install it and it was the wrong belt. Came back this trip and installed it."
derek R.
lebanon, maine
karen B.
exeter, new hampshire
"Friendly abs thorough"
mary C.
wolfeboro, new hampshire
"I would have given a 10, but two things held me back: 1. Miscommunication about the project between sales and installation and 2. Leaving white tubing showing on the outside of a brown house, when one more piece of the brown conduit pipe would have hidden it in two different places. Wondering if I can get those pieces and install them myself?"
jim F.
barrington, new hampshire
peter K.
north hampton, new hampshire
"Very happy with the work performed and the quick response. At $307 for a new capacitor, the cost was way too high. An internet search shows a new Lennox dual run capacitor is roughly $30."
bill Z.
wolfeboro, new hampshire
"Replace existing Lennox system installed by Storgen's. Estimate, for Lennox HP 16 2ton, CBA27, heat module, no extra work $16,200. Same Lennox units installed at my other house in Pa by Premier Dealer W. F. Smith inc May 2021, $7,800. The price after the $600 EAP instant rebate, $7,200. Your estimate is nothing more than a pure rip off."
ray K.
rochester, new hampshire
fred W.
portsmouth, new hampshire