Strogen's Service Experts Heating & Air Conditioning Reviews

"The tech that came to our house was great, he got our furnace running. Unfortunately we had to call back later as it stopped working again. Came quick and fixed us right up. Tell him thank you"

"Very polite, professional and respective of property. Concerned about damaging walls when carrying the new furnace, etc. due to the fact that we have a chair lift on the stairs so decided to use the back entrance. This decision required them to shovel a very long path from the driveway to the back entrance. Left the work area very clean."

"The tech who showed up asked "what are we doing today?" I would think he would know why he was there. And then he asked to you want me to check and change the filter? Yes, obviously. After all what am I paying your for???"

"The technician was very informative and explained the issue thoroughly."

"Both men seemed confident and honest."

"Quick response, correct diagnosis, picked up and install replacement part, correct system function restored"

"Bobby took care of an issue that was previously unresolved. Very knowledgeable."

"Prompt, great communication"

"he did a very thorough cleaning of our boiler"

"Ted is a very knowledgeable, personable and professional technician. It was a pleasure having him here."

"Scott took the time to figure out how to put the filter in correctly, the other tech tape it with duct tape that did not hold the filter in place."

"expert and friendly and neat teck.."

"Gave the furnace a good clean"

"Ted was a true gentleman. I was handling his visit today as my husband, Scott, was not at home. We have 4 small feisty rescue dogs, and it was not possible for Ted to enter through the front door safely. I asked him to please come around to the back of the house, and I would open the bulkhead door for him. It was pouring rain. He very carefully descended down the steps of our bulkhead entry. I mentioned to him thing were out of sorts due to my Dad recently having a stroke. He said he was sorry to hear of such news. He assured me he would be in and out within an hour or two. My husband, Scott, returned home, and he was impressed with the work Ted had accomplished within a short time. Moving forward, if given the opportunity, we will request Ted Tremblay for our Strogen's services."

"Took a long time to get part. It was not urgent however."

"He arrived on time, called ahead, tolerated my husband watching, completed the job as best he could, and was very pleasant."

"Ryan was very professional and provided good counsel on the replacement of our furnace"

"very prompt service, technician was vey thorough and explained everything he had to do"

"Rick was excellent. It was just too bad it took so long to get him in to solve the problems. Maybe more of your techs could be trained as well as Rick on the iComfort system?"

"Ted did an excellent job. Very courteous and knowledgeable."

"No issues"

"Technician never showed up. Never got a phone call. Had to call the office twice. Waited until 4 PM for a technician to show up for my 8-12 appointment"

"I think it should be protocol that if the outage occurs within a few hours of a cleaning that the first thing to check is the new nozzle. If this had been done 3 extra service calls could have been avoided."

"Work was started when planned, and completed in a timely, professional manner."

"$99 and all he really did was to look behind the heater and say it was broken and he would have to check parts. Then he left, maybe 10 minutes if that.?"

"Service provided on schedule and completed promptly."

"Wow, Dustin is the very best tech you have. He's polite, friendly and professional. He is not a "talker" which is greatly appreciated (you have two that I know of and it can be annoying)."

"Explains what he did. Courtesy, on time"

"Called me before coming to do an estimate."

"The technician called ahead of time, showed up ready to work, and got the job done in a timely manner."

"Tech was friendly, & informative"

"Ted went way beyond just getting the burner going. There were multiple issues that need attention and he fixed them all."

"Bob Strogen responded to my question and a service tech talked to me the next day. A service call wasn't needed. They provided the information that I was looking for."

"Scott was timely, efficient and super helpful. He answered a bunch of my newbie questions about our furnace and more. Would highly recommend!"

"Scott was very professional and pleasant during the service call."

"explained everything in detail"

"Very professional and a very clean job"

"Scott was pleasant, efficient, on time."

"I was happy to have Paul give me an estimate, but I still haven't received a written estimate as promised. I have checked my email for it and also checked my spam/junk folders."

"Rick was great. He fixed the problem and tried to save me money. Definatetly a excellent technician."

"Stogens is outstanding. My company Oyster River Real Estate has switched to them to do all our landlord's properties that we manage and they are by far the best. Hence I did not hesitate to hire them to do a complicated minisplit installation at my own property."

"Even though the representative had a full schedule and had to postpone our tune up because of it , he took the time to look over the system to try and get us a quote on the anticipated upcoming work that would need to be done"

"Ted arrived on time and with everything needed, thoroughly explained the work he was doing and the results and left the area around my furnace cleaner than he found it."

"Dustin arrived on time, 12 sharp! He was professional, knowledgeable, did his work in a timely manner...presenting a reasonable bill! What more could anyone ask?"

"Always great service. Tech explained everything as he was going along. Got us heat in under an hour, and ordered the parts needed to do the final repairs. Strogens has neve let me down in over 10 years doing business with them. I own9 properties and the take very good care of each and every one. Fair pricing, Great Service, What more could you ask for. The Best Of The Best.."

"My husband looked up the cost of parts used and we were way over charged for them."

"Jim worked hard to try and get to the insides for the tuneup but the older unit would need a much more thorough teardown to do that."

"Very knowledgeable and took time to explain what he was doing for the service."

"Was so thrilled that I called in the morning and came that afternoon. The guy was very nice and got the furnace running to keep my family warm. One 72 year old and mother with 3 children. Know others who have used Strogens and nothing but thumbs up!!"

"the technician arrived on time and performed the expected service"

"Everything worked out on the final visit but it was disappointing that more than one visit was required"

"Knowledgeable and proficient technician."

"Tec .showed up at time arranged and did a through inspection of my system. Joshua brought needed future service.to my attention which will save me big bucks by fixing it sooner than later. Thanks Josh."

"Very professional, courteous and answered all my questions."

"Prompt, courteous, thorough inspection and explanation of the current status of my furnace."

"The Tech replaced the required parts and had both heaters working well. He was professional and very courteous."

"Friendly and efficient"

"This is in regards to the past 4+ weeks of trying to get someone to fix my heat. All of my boilers were working until I got the annual tuneup over a month ago. The boiler stopped working in my unit after they left and they have yet to fix it so its working properly. They send over someone different every time so I have to start from scratch explaining whats wrong and what the previous guy said needed to be done. No one knows whats been done, what hasnt been done and what the issues are. I ask for quotes several times. Never got quotes. I call every day. No calls back. Just promises that they will email the guy that should be showing up later. No one shows up. Now I just got pushed off to next week once again...to fix something that obviously wasnt done correctly by Strogens...but Im being penalized. The pisspour communication in this company is absolutely atrocious. I have 3 boilers that will probably need to be replaced in the near future. They just lost my business for those replacements."

"Great technician"

"There was a communication hiccup resulting in our appointment needing to be rescheduled, but Strogen's immediately apologized and rescheduled the appointment for only a couple of days later. We appreciated their response to the problem and confirmed our opinion of Strogen's as providing very good service."

"Joe knows exactly how an oil furnace works and he is knowledgeable with all the set ups previous builder built in the house."

"Excellent service. Very nice technician great attitude work ethic."

"Technicians were on schedule, kept a clean work area and completed the job satisfactorily."

"Joe was very professional & thorough. He explained to me the need to replace both relief values for the hot water tank & boiler. Also the replacement of the main boiler drain. He pointed out that there was a slight crack on the burner coupling & this would need to be replaced soon. He indicated to me that he would have Strogen's send over a quote in a few days."

"The technician was very good at what he was going to do and took time to explain"

"On-time. Prepared for the task. Efficient & knowledgeable. What more can there be? Oh, yes; personable, too."

"Pretty much everything that could go wrong did go wrong. The tech. didn't show for the scheduled appt, not once but twice (even after I rcd a phone call the day before confirming the appt). The tech did OK work but then said I had a broken part that later turned out to be OK. I'm not sure I trust Strongen's at this point."

"Ted was great - knowledgeable, friend\y, courteous. He was patient in explaining what was happening with my furnace."

"He is very smart and nice too"

"He was fast and did a good job."

"We were quite satisfied, but it took a while to get the part needed."

"Richard=Great service, worked fast, nice guy. Couldn't ask for better service. Strogens is my place now for sure."

"The technician seemed very through and provided me with a lot of knowledge pertaining to my system."

"Great Service!"

"Great service!"

"He was pleasant, efficient and got the job done"

"The tech providers and customer service were excellent. The person who ordered parts was not professional. She was kind over the phone but did not answer my questions to my satisfaction. I did not know how much I would be charged until the tech told me on the day of repairs. I should of have a choice."

"Given that this is a new system installation, it is disappointing that the system is still not working at full capability. The guys that are coming for service are great, but it is obvious that they are not fully trained or familiar with this Lennox system. I get it, it is new technology, but there are still a lot of questions to be answered and nobody seems to a have them. I still owe the final 50% and I want to pay and put this behind me, so I look forward to Strogens and Lennox getting the system working at 100%."

"I have been a Strogen's customer for several years and have generally been satisfied with your service. However, I dislike feeling like I've been ripped off and I don't like surprises with respect to the nature and the cost of the repair. I had to call the office a second time to reach the technician as his initial call went to voice mail and he left no call back number. The furnace was worked on a month ago and I had no idea that this would be a charged for call. I was only advised on the nature of the repair and its cost after it had been completed. The technician explained that instead of replacing a ferrule on the line, he had to replace the firomatic valve which accepted a flared tubing and not the original straight tubing with a ferrule. Could the original fitting simply have been tightened to correct the leak? According to the bill, I received a 15% discount on the part totaling $35. The firomatic valve is available at list price anywhere for an average of $25. The result is a 25 minute repair involving a $25 part for $112 which potentially could have been resolved with a new ferrule or simply tightening the fitting??!! My answers below reflect my current perception of Strogen's and could change dependent on your response"

"Josh performed tests on our 20 year old system that have never been done before. Also found a problem with our drain. Very professional."

"My high efficiency furnace is half computer and half boiler. He seemed to have a complete understanding of both aspects."

"On time, clean and explained everything"

"Ted was polite, professional even managed to shut off all the weird basement lights and made sure that my cat didn't escape EVeryone that I have spoken with has been super friendly , great experience working with Strogens"

"Scott was professional, knew exactly what he had to do and had all the tools to replace my blower motor. I'm impressed by the ability of Strogens to source difficult to find parts for old furnaces as well."

"He performed a very thorough checkout of the furnace."

"I am still waiting for a referral. Bob said he could not help me with a solar water storage unit and would suggest another company. Still waiting."

"Ted was very knowledgeable ... arrived on time and performed beautifully ... and suggested good and useful things"

"Service performed when scheduled."

"Josh is very knowledgable and very thorough."

"gave me lots of information and very helpful."

"Joe was knowledgeable about the furnace. He did his work efficiently and in a timely manner."

"Outstanding Professional Service was performed."

"Knowledgable"

"How quick they came to take care of the problem."

"Attentive salesperson"

"The tech told me the vent damper would not work during the service visit, it,had been working fine up until then. He told me that he would leave it open while a part was ordered and that the office would call with a part price and installation cost the following Monday, they didnt call until two mondays later. The day after the tech left I went to get the model number off the vent damper and noticed a switch on the damper was left in manual, I moved the switch to automatic and the damper closed and hS been working fine ever since. When the office called with the part pricing I told them that I wouldnt need it."

"The jury is still out. Brad showed me how to reset when the display says Heating ERR which is good because as on Noon today I have needed to do this four (4) times. So rather than dole out $130 per visit I will press Reset until our November 18 annual service visit finds the problem saving me $520 so far."

"Ted was on time, courteous, respectful, - Note: I would have entered this survey as card indicates, however, it requires a gmail account will never create a gmail account as gmail is known world wide to be the most hacked emails in the world, no expectation of privacy - even hacked by google itself and all information is distributed for money and nefarious reasons. Also provides a backdoor into your computer."

"He was on time, did his job and left."

"Professional Prrsonable"

"Excellent Service"

"The technician called to let me know he was coming. He was pleasant, efficient and gave me a report of the work that he did."

"The technician was very courteous and friendly and respectful of our home. He arrived when he said that he would and completed the work in a timely fashion."

"Very courteous and friendly. Talked through a recap of the entire service with us."

"He called when en route, and arrived within the given window. He was super friendly to my dog (who is sweet, but barks a ton!!!). He was respectful to me and explained everything in language I could understand."

"Installation performed by John and Joe was fantastic. Ted visited the home just after the install and performed a status review.. WITHIN A HALF AN HOUR OF INSTALL COMPLETION. UNBELIEVEABLE !!"

"Very professional and courteous. Left the area very clean upon completion."

"Joshua was extremely knowledgeable, courteous, and took time to explain the maintenance work he performed during his visit."

"He was very thorough and polite"

"Technician called in before arriving, and reviewed details of work that had been done."

"Parker always quickly identifies the issue and solves the problem."

"He was very good at his work."

"Great job"

"Paul was prompt, knowledgeable about products and the advantage plan, and respectful."

"Scott was very cordial. He showed up within the specified time. He appeared to work efficiently. He spoke to me about the systems he worked on."

"After tech left we noticed the thermostat was fried. Most likely from sending 110 v to 12 v thermostat. It was some time and several calls before someone was sent out to replace the thermostat. It cannot control the act and we were told they'd be back monday."

"Norman! He was great, personable and explained his repair."

"Easy to work with. Personable"

"I felt Jim understood problems I was having with my furnace and knew how to correct them. I have not always felt this to be the case."

"Arrived on time, completed a thorough cleaning and informed me that nothing was wrong."

"Technician was polite, quick and even helped because I had a sleeping baby on me."

"The tech kept us notified as to his arrival time. He was extremely professional, considerate of our home and provided explanations about the service he provided during this PM visit."

"Bryan is amazing and always looking to help."

"Tech was knowledgeable and friendly"

"arrived on time, finished in a reasonable amount of time"

"Called me a half hour before appt. Allowing me to work and very capable tech once he arrived."

"I had this tech in the past and he really knows my Baxi Luna Boiler and he is soooo polite. Over the years I've had others who were excellent but eventually left Strogen's. then I had some who did not do even a slightly satisfactory tune up or other services. Hopefully this last tech I had will remain. I can't imagine anyone having any complaints about this knowledgeable and polite tech."

"The technicians we're extremely informative, patient and helpful. They both went above and beyond."

"Always dependable, always do a great job, very professional."

"Jim is great but my furnance is still acting up. I think it needed to be cold to show the problem. It still ckicks on and off within seconds. I've already lost 4 hours of work. If he could check it on a cold day after 4:30 would be great."

"Any problems were explained in a clear and concise manner. Dealing with Strogen's for a number of years. Trusted company with professional employees. The person that was at the house relayed to me that he was very pleased with the service.."

"Very professional as usual. Explained any problems in a clear and concise manner. Very clean."

"They exceeded my expectations!"

"Technician was first rate. Clear and concise and did an excellent job."

"Scott called to say he was 15 min away. We were down for 8-Noon timeframe."

"Came on time. Called before coming with eta."

"Showed up on time and complete repair to my satisfaction"

"The technician was efficient, pleasant and communicated very well."

"Technician was on time, courteous, and provided a good explanation of the results of his service."

"Ryan was very helpful addressing my concerns. I feel myself and your technicians are still in the learning curve for my Lennox HVAC with iComfort Thermostat."

"I really like Parker... He is very respectful of my home.. He is knowledgeable, friendly and takes the time to let me know what he is doing... Plus he cleans up after he is finished with my service call. Kudos to Parker..."

"technician was quick and efficient and was pleasant to deal with."

"Fast and efficient"

"One of your most knowledgeable technicians. Has worked on the system before which gives me confidence."

"Ted arrived on time and did a great job servicing my heating system."

"Very thorough.."

"Bobby was an excellent technician! Very professional and personable!"

"Joe came during the scheduled time and let me know prior to his arrival. He wasted no time in staging the maintenance. He was very helpful in providing information to me with respect to proper upkeep to provide the best furnace efficiency. Joe also explained the inner workings of the furnace and described some of the common issues that cab arise in my unit. Joe was very knowledgeable and approachable and I commend Joe for his good and timely work. Thank you, Joe!"

"Scott was courteous and professional as he performed a cleaning and a repair on my natural gas boiler. He answered my questions and was very knowledgeable about the functioning of the boiler. He did an excellent job."

"Parker does an excellent and thorough job"

"Great company, excellent technician"

"Ted called to let me know he was on his way, when he arrived he was professional and courteous, he completed all his work efficiently and without delay, explained to me everything he did, and was pleasant when he left. (your techs could benefit with updated billing equipment, like tablets - faster, and more efficient for techs and customers). Recently, I recommended Strogen's to a Next Door neighbor 's request looking for a reliable, reasonably priced, customer service oriented company for their furnace service"

"The tech was there when he said he'd be there, despite not having the correct service type information. was there to service my mini splits not my boiler, and then helped me get rescheduled for the correct service."

"Tech arrived on time and did his work in a timely manner."

"Dustin was very friendly and did a good job explaining things to me when I was asking questions."

"Everything seemed to go well, but as the service was routine maintenance on furnace and AC, it's difficult to assess the quality of the work. Everything is still running!!"

"Norman was very professional and worked quickly to solve our problem. Very friendly as well."

"Great service ! Ted called to tell me when he would arrive and was there on time. He kept me informed on what he was doing and explained everything he that was done and results of his tests."

"Very professional a job well done"

"Joseph was very professional and went out of his way to explain what he was doing and what part he was replacing and why."

"Dustin was very nice and helpful and told us what to do to help prevent the issue from occurring again and how simple it was to fix."

"They came and look and told me what it might be but never came back to fix it"

"Technician was very informative on boiler condition. Thing I should look to getting done in the future. Was very happy to answer any question about things I have been thinking about for future possibilities or additions to my boiler."

"Knew his profession"

"on time, very fast,and very thorough"

"While I can't remember his name, the technician who cleaned and serviced our furnace was knowledgeable and friendly. We would like the same technician every time we need service"

"nice customer service"

"On time, knowledgeable, polite and personable."

"Very professional and understood my system needs. Job well done"

"Identified and fixed a problem we were not aware of"

"due to the furnace being in a crawlspace the tech basically looked in the crawlspace and said he couldn't do the service."

"Really just a price quote, but the service was free."

"He got straight to the root of the problem. He also checked other components of the unit to make sure there was no other problems."

"Technician was on time (early) completed work in a satisfactory amount of time, was thorough and polite."

"The guys are great, but the equip install is not complete yet due to a DOA humidifier and some control components."

"Jim is the nicest guy and exudes confidence. I know my furnace is in good hands!"

"Well knowledge."

"The repair was completed quickly and efficiently."

"Could not ask for better service. Excellent Technician."

"Ted #176210, was awesome! His knowledge and expertise is impeccable. Ted has a great personality and answered all my questions professionally and explained all that he had done. Thanks Ted!"

"Dustin was very nice but now we have a problem with the relief valve spewing out water when the furnace is running."

"Very knowledgeable"

"Professional & knowledgeable"

"Ryan was very polite and took the time to explain everything to me"

"The install team was awesome. Really respectful, very friendly, and work done was beyond excellent. Bobby, the tech during the inspection, was also awesome. Super friendly, efficient, and professional. Everyone was timely and communicated perfectly. The whole install and follow up process was stress-free and I'm EXTREMELY happy with my new furnace. Really really really great experience."

"Joseph arrived early. He was pleasant and I assume he did a good job."

"Starting with booking the appointment through the actual service call very professional and prompt."

"Tech arrived within the promised time frame. Was friendly and personable. Was respectful of our home and took steps to ensure he didn't track dirt into the house."

"got explanations"

"Very professional and helpfull"

"On time, explained results, answered all questions. Very friendly."

"I haven't had the actual repairs done yet."

"Jim did an excellent job in troubleshooting and diagnosing the problem."

"clear explatation of the problem"

"How quickly you responded"

"Technician was available week early, was very polite and professional"

"Dustin was here when they said he would be. He was very knowledgeable and thorough. He followed up to schedule services we need in the next few weeks."

"The technician was prompt, knowledgeable , and efficient. He was very courteous and answered all my questions."

"Dustin provided professional servicing of my gas furnace in a knowledgeable and pleasant manner. He was also able to answer a number of questions that I had on the heating system."

"He was energetic, confident in his work, timely and polite."

"Seemed thorough, was punctual, polite, an professional"

"Robert arrived on time and performed the service as expected. He was friendly and courteous as well as professional."

"The technician called to give an ETA on arrival and showed up within moments of the estimated time. He introduced himself and was polite during his entire visit. He finished the job in a reasonable amount of time and took time to explain about the system (we purchased a new house so this is our first visit from you at this address.)"

"Because he explained everything to me. And was very nice and professional"

"AC works perfectly. Technician explained very clearly how the system works. Very well satisfied."

"Pleasant, professional."

"professional ..clean..happy..."

"Joshua responded to our call to find out why our burner ceased to work. He methodically reviewed what I had done to isolate the problem; however, he figured out that the generator switch for the burner had been, by mistake, turned off! Problem solved within about 15 minutes. Well done."

"Very neat and seemed to check all equipment."

"Joe was very thorough, detailed, and explained everything he did. Went out of his way to give us useful info on our system. Very patient and took his time to do it right."

"Ted was very knowledgeable, professional and friendly. He found the problem right away and gave me the options I needed to make a decision on him fixing it. Thank you Ted."

"Knowledge,prompt ans solutions offered"

"Polite"

"Jim is very knowledgable and a pleasant to deal with. The only issue is that the problem with the heater persists"

"Work was done in a very timely, professional manner."

"Bobby arrived on time, was very clean and polite. He made a point of putting booties on when he entered the house which was greatly appreciated by my wife. He explained everything that he was going to accomplish during the annual maintenance on our four units which I greatly appreciated. Outstanding employee!!"

"Very knowledgeable"

"Efficient and clean work. Very thorough."

"He appeared to be very knowledgeable, explained much as he went along and answered my questions. Hopefully no follow-up visit will be necessary when heating time begins. ISince the next questions does not provide for comment I will enter my comment here to respond to how likely I am to continue using Strogen's answer - as long as I receive great service meaning each visit resolves the problem for my visit or acceptable explanation why it cannot be remedied at tha ttime."

"Scott did not replace filters that did not need replacement."

"Bobby was very courteous, friendly and explained everything to me."

"Always on time, knowledgeable, courteous and fast working"

"He came in and asked where furnace was and I told him and he imediately went to work."

"Scott was very pleasant and did a great job."

"work seemed to be done efficiently and Tech was very polite"

"well done, very pleased"

"He was professional. Went the extra mile to be helpful and courteous. We were so grateful for his help :) Thank you Joe! :)"

"Ted Tremblay (180920) was very professional. He cleaned the boiler and diagnosed the hot water problem. I would definitely recommend them."

"Very professional"

"Knowledgeable, courteous, efficient,thorough, prompt."

"he does nice work cleans everything & tests not like others Iv'e seen and makes sure everything is running clean before he leaves"

"Friendly, same day service."

"Very impressed with the serviceman! I asked him what he checked, and he showed and explained what he was doing. He was very friendly, and we got along great. I had some doubts about your service, but no more."

"He told what he was doing and why."

"Quick service , successful job well done."

"They came right away when we called and solved the problem!"

"Excellent work. Very professional"

"Representative came and made assessment. Said unit needs Capacitor and Fan Assembly. Confirmed repair cost at $550 said parts not in stock. It wasn't until I asked him whether or not the unit was worthy of repair that he informed me unit was very degraded due to age and not going to last. He should have presented this information up front when we first spoke. Its felt as if I did't ask, he would have went on to repair the unit even though it wasn't worthy of repair."

"Ted Trembly #181105 Was on time, very courteous and pleasant. Explained what he did."

"He was very respectful and pleasant. Always enjoy having him do the work."

"Joe was pleasant and courteous. He took the time to explain what he was doing and why, very informative."

"Strogen's is always very professional, knowledgeable and courteous. They also tackle our HVAC issues in a timely manner. We are very satisfied with the work."

"Scott was thorough, knowledgeable and polite and answered my questions."

"Lorne did a great job. He performed all the required procedures in a timely and professional manner . The boiler is running great."

"Tech was polite and answered all our questions and most importantly; he was was very good at his job and knew exactly what he was doing."

"Technician seemed knowledge and he was polite."

"I ahve always given very high ratings in the past. This time, we were leaving to go to MA for a wedding and we discovered the wine cellar coolant was off. I called and a lday took all the info and said someone would be at the house that day and took my cell phone number as the tech would call beofre they came. By 2:00 pm and no call, I called again. An individual who said he was Marco (SP?) siad he saw no record of the first call. He said that someone had to be at the house. When I explaind we were two hours away at wedding, there was nothing he could do. He said I sjhould call Monday to set up an appointment. I said the wine would be ruined and it was very expensive wine. Reluctantly, (after explaining how expensive it would be for someone to come out on the weekend) that he would put our name on a list for Sunday. Another person call at 7:15 am Sunday, and then that individual sent Josh out. He was very punctual, seemed to diagnose the problem very quickly, and ordered the part. He also overrode some issue so the wine cellar was getting cool air. He did a great job. Hence, my less that perfect score. Why didn't the first lady tell me we had to have someone at the house? I volunteered to give Marco a credit card number and which door we left open for a tech to get in."

"Jim was very knowledgeable and professional, efficient and amiable."

"Very knowledgeable technician"

"very pleasant to talk to"

"Was not here for service, but appears Ryan did a very nice job. Having the slip with what he did left here for very helpful."

"Knowledgeable courteous and on time"

"Joe was very knowledgeable, communicated well, and completed the work neatly and in a timely fashion."

"The office was courteous in calling me about changing the appointment time. The tech called to give me an updated ETA. The tech was polite and knowledgeable and answered all my questions."

"Scott was knowledgeable about the boiler and courteous."

"Strogen's technicians always answer my questions cheerfully."

"Josh was very knowledgeable."

"he was patient, answered all of my questions and concerns"

"He was careful,honest, and thorough"

"The technician was on time and knew his stuff, in a geeky way. Which is great!"

"Prompt, knowledgeable, professional, by friendly."

"Courteous and professional technician."

"Was not happy with the man doing the service. He was not friendly. My sister stayed because i has to go to work and she asked him when he thought he was going to be done, and just said, i still have the ac to do. She thought he could have been more pleasant too."

"Techs should have shoe protection so they don't ruin rugs and floors."

"he was able to explaine about my system as i am new owner 2 mo. and help me understand nest thermostat"

"Very thorough and deliberate technician."

"Our technician arrived when he estimated he would. He was very thorough and went above and beyond to clean our furnace and power vent fan. He was very knowledgeable and answered all my questions."

"THE SERVICE IS BAR NONE THE BEST ,QUIICK CALL BACK AND VERY PROFESIONAL ALL AROUND"

"answered all my questions"

"Everything was great!"

"the service tech was on time, very pleasant, and knowledge."

"Checked everything and explained so I could understand"

"Everyone I had contact with acted in a very professional manner"

"Knowledgeable, efficient, thorough"

"On time. Very efficient and kept the area clean."

"good service and answered my questions"

"I received a speedy reply to my appointment request. I receive the appointment that I requested. The tech that came to my house was very quick and definitely knew what he was doing."

"Professional service, thorough and was able to show and explain to me what was wrong and how he fixed it."

"Prompt, professional and complete service!"

"Scott was very thorough, organized and neat. He knows our systems and made sure everything worked before leaving. We hope he provides our annual check ups in the future. Hew determined why the air handler was leaking a bit, and resolved an issue with the safety switch."

"Explained what was being done to rectify the issue."

"Tech was very informative and helpful"

"He called in advance to let me now he would arrive shortly. He was polite and went about his business."

"Quick service and great technician"

"Dustin was very thorough."

"Dustin was very knowledgeable and figured out exactly what needed to be done!"

"Arrived promptly,called ahead, and provided good information on what was done"

"Called them on a hot day, they came out immediately Incredibly responsive-very much appreciated"

"polite and appropriate explained job and concerns well"

"Requested a quote for installing central A/C. Quote did not have a price on it. Replied to email asking for updated quote with price. Have yet to receive the updated quote."

"Very professional"

"They were on time and finished early which makes me a little concerned as it usually takes the whole day but there was 2 techs."

"polite, friendly, informative"