"The technician was on time, spent a good deal of time on both the furnace and a/c and was very thorough and courteous"
"Jeremy, as always, provided top quality service."
"Arrive on time and do a good job."
"Complete , and thorough service "
"A very prompt answer to my call for help, the technician quickly identified the problem and replaced the defective part. explained what happened..
"The technician clean my hot water burner pilot sense that was dirty which corrected my system lock-up symptom allow my hot water heater to run without interruptions."
"Tech never called me to say he arrived, or what he did. I was not at the home at the time so I will assume he came and did the work. But it was strange I never received a..."
"Technician was very informative and answered any and all questions I asked."
"Technician was knowledgible and professional in his dealings with me. He obviously knew what he was doing. "
"Technician knew what he was doing."
"Tech was efficient and polite. Got the job done and was right on time too."
"Efficient , friendly and smart technician"
"Prompt, courteous, and no mess."
"Prompt, efficient, polite "
"There was an urgent need. He did a great job."
"quality work and time spent"
"Was professional, friendly and informative. "
"Upfront, knowledgable, telling us just what needed to be done and what he did."
"Service technician spent lots of time trying to figure out how our AC system was configured as he stated that he had not seen one configured the same as ours before."
"This Tech has been at my residence numerous times, and I trust and am secure I'm getting outstanding service. "
"Tech. was on-time, friendly, and listened to my concerns. He was able to track down a problem we had since the new unit's installation and fix it (installers left hole i..."
"well prepared courteous and efficient"
"Excellent timely service"
"Technician came on time and was very professional"
"Technician was timely and ensured the job was completed to my satisfaction. "
"Very nice man ! Thorough and respectful. I feel he went above and beyond my past service experience."
"Thomas was very knowledgeable and quickly diagnosed our A/C problem. He also understood he was dealing with 2 elderly people, one with medical issues and did his best to ..."
"The service guys were very informative and polite. They did an excellent job."
"Dan was very informative and professional"
"Prompt service, Sharon was helpful made suggestions on the phone, sent out Ted he was pro ppt explained everything in detail did a great job !! "
"Service person was respectful and explained the problem in detail."
"My unit, sold to us by your company, has been a complete lemon. You people continue to charge me though the nose and you don't get the job done. You send a different tech..."
"Pleasant, knowledgeable, willing to take time to answer questions. "
"Arrived on time and very professional and thorough."
"Friendly knowledgeable technician"
"Explained everything clearly"
"technician very knowledgeable courteous and helpful"
"You never serviced anything for me. I am not Yang Su. For the last two years I have asked you to stop sending me emails and you keep sending them to me. I have never used..."
"Great service as always! "
"Service was scheduled between noon and 4:00 pm, but was performed from 5:15 pm to 6:30 pm. The service itself was thorough and complete. Parker was very professional."
"Because I don't really know whether the technician did what was specified, I can only assume that he did. A strange thing happened, however. He needed to use my kitchen s..."
"Your technician was not helpful and had a negative attitude about our old dying system. Also, the subsequent estimate for replacement was way more expensive than other re..."
"technician was knowledgeable, experienced, friendly and was able to explain things"
"Edward was friendly and efficient, he was here when promised and even remembered being here before! "
"I was very pleased with the level of service but not happy that I was charged $222 for a condensate pump that retails at Home Depot for $45. Yes, there was a service and..."
"serviceman was knowledgeable and very pleasant. "
"Ted goes above and beyond."
"On time, knowledgeable..."
"Timely, efficient and most helpful"
"Dan resolved our AC issue quickly, courteously, and professionally. Once I told Dan the symptoms, he knew just what the issue was likely to be and had us back in working..."
"Jim showed up on time, went to work quickly and efficiently"
"Thorough review of 15 year old system much appreciated."
"The technician told me exactly what he was going to do before he did it so that I knew what to expect"
"technician was fast and explained everything he did."
"As with any service, it's all about who's providing it. Ted is fantastic. Professional, courteous, friendly, and most of all, extremely knowledgeable. What more could one..."
"technician was efficient, knowledgeable, neat and clean, courteous and on time."
"The technician who came on Saturday was great, and diagnosed the problem very quickly. My dissatisfaction comes from the fact that the problem was caused by a failed val..."
"He is very thorough and took the time to explain all of my questions"
"Jereme was knowledgeable, thorough, courteous, & friendly."
"He knew what he was doing and was very polite when I ask him a technical question."
"Ted was very polite and professional about his work. Easy to talk to and answered all my questions. "
"Total focus on our entire system"
leaves the area clean
Impressed that he put booties on to enter the house"
"Fast response despite holiday weekend!"
"Tech arrived on time and answered questions"
"Tom did a thorough job. He explained things and was courteous."
"The technician was very mannerable and did not waste any time getting to work."
"Service was provide on time as scheduled in a professional mannwer."
"2nd time the Tech informed me that Strogens would be in contact with me about an estimate for a repair and 1st time was hot water heater died and after 4 days had to call..."
"Very professional and knowledgeable about the task he came to do. "
"Courteous, thorough, professional"
"Showed up on time and got the job done"
"Individual providing service was very knowledgeable and made things clear to us."
"The serviceman, Daniel was courteous and took care of the units in good time"
"The technician was very conscious about not leaving behind any dirt on the floor or elsewhere. He answered our questions gladly and to our satisfaction. He made us feel..."
"Parker has always been very thorough and respectful "
"Lome was very pleasant and smiled and was thurough and even early! Just all good qualities that make a service repair/cleaning enjoyable to experience"
""New" Jim was very informative during the air conditioning service he provided."
"Efficient and helpful worker"
"Polite and profesdional"
"The service, once he arrived, was done professionally and he was very informative about letting me know about plans available but I was not interested. He still was poli..."
"Dan was very thorough with each task he performed, any question I had, he was very informative and very clear with the answers."
"technician was an expert. He was polite and performed the work efficiently"
"Professional, polite, explains things, and always a smile on the technician's face which makes me feel comfortable. "
"YOUR TECHNICIAN EDWARD WAS ON TIME, DID A GREAT JOB SERVICING MY AIR CONDITION ANSWERED ALL MY QUESTIONS , SATISFIED WITH THE SERVICE ."
"I've always had great customer service and technicians have always been respectful and informative."
"Jim was on time, very thorough, explained the problem well, and provided information on next steps so that the problem wouldn't occur again."
"Professional and polite."
"Tech was very professional, good natured and conscientious."
"We had no idea that you were coming. There was no advance notice. We should have been asked a week or two weeks ahead. I could not answer questions on survey concernin..."
"Tom the technician that came to our house was very knowledgeable and friendly. He made the process as smooth as could be in our mini crisis. I will highly recommend Tom ..."
"I have two properties - one has geothermal system. I have had issues with both recently. Bob Strogen and Parker have gone out of their way to be helpful in solving probl..."
"very professional and courteous "
"Heater leaking water. Couldn't find source of leak. Customer to observe to try to find leak. Charged for service call even though nothing was done."
"Professional and knowledgeable "
"Service was quick and the part was on hand"
"Worst. Technician. Ever. Very gruff demeanor. Tracked mud/dirt throughout the house. Chided us for having the wood stove going, claiming that was the reason why the furna..."
"It was a complicated problem and ed was very thorough, patient, and informative"
"This was the 4th service call for the same problem, but this time I believe it has been fixed (hopefully)"
"Technician came in and at all times kept us up to date on what he was doing, went above and beyond to even stop a squeaky door that he was going in and out of (driving me..."
"Parker was incredibly thorough, knowledgeable and personable regarding the boiler service. He also took the time to explain in detail the steps he was taking during the s..."
"No one is perfect,, your close "
"Apt was a no show I had to call after 4 hr wait They then sent tech after I mentioned a leak in furnace "
"Despite the weekend emergency call, service was friendly, and the problem was diagnosed and fixed in a relatively timely manner."
"Problem appears to be finally fixed but will know fir sure in a few weeks"
"Mr. Jensen is a credit to your company. He is knowledgeable, respectful, courteous, industrious, punctual, confidence instilling, willing to answer questions. It is very..."
"The cleaning itself was done well. I had asked for documentation describing it so potential buyers could see we'd taken care of the furnace, and detailed information was ..."
"The quality of work done by the technitian was
Absolutely outstanding. And he was polite and
"Technician was prompt and thorough. My only suggestion is that you work harder to reduce the four hour arrival window to not more than two. Four hours is tough for us w..."
"Professional, prompt, personable! Cleaned up after himself! Was nice to my cats!"
"Timely notice of maintenance schedule, as well as pre-arrival call within assured timetable."
"Loren (144-15830) went above and beyond to fix an ongoing problem with our furnace during his visit for our routine scheduled cleaning. Both Tom and Ted (on prior visits..."
"fast, efficient and thourough"
"Listened and checked out the system"
"The technician called when he was 10 minutes away to make sure I knew he was coming, he was friendly and polite."
"The technician knew what needed to be fixed and repairs were made immediately. He also explain what was being rplced and why."
"The tech's recommendation to replace the humidifier included mention of an upcoming call to me with a prize. That has not yet happened. "
"Corrected problems with faulty replacement part by installing different and more reliable part at no cost to me."
"I waited to respond. The repair worked for awhile, but now I'm having the same issue. I cannot control the heat in zone 2."
"The tech had to come back the next day because the system wasn't working correctly again. we had no heat for the second night in a row. I think the second trip could ha..."
"The tech did not turn the valve back on to circulate water into the holding tank causing us to think something happened to the furnace."
"Tech arrived on time, serviced the furnace and provided me a complete explanation of the service he provided."
"High price for a very limited amount of work.
Had submitted a service request on line and never got a response. Had to call several days later to make this appt."
"On time. Corrected the problem "
"Our emergency occurred the day after Christmas. Our technician, Tom, was terrific. He diagnosed and resolved the problem - leaking boiler and radiators - within a coupl..."
"Jim was friendly, thoughtful and knowledgeable."
"promptness and effectiveness"
"The service was excellent. Our furnace stopped in the night and the technician came and did a great job taking care of the problem in a timely manner."
"Edward was punctual and very competent"
"Came in diagnosed problem"
"WHILE WE WERE ON THE TAIL END OF THE APPOINTMENT WINDOW THE TECH WAS NOT LATE. AND, JIM WAS VERY PROFESSIONAL COURTEOUS."
"Great response to a no-heat situation!
"Loren was very friendly,courteous and knowledgeable."
"Technicians are all courteous, polite, knowledgeable, and efficient. "
"Emergency call the day before Thanksgiving received prompt attention. Technicin was wonderful! Solved the problem!"
"The boiler appears to be leaking. Water on the floor under the boiler. Please contact me at 1130 today. 603-944-0455"
"Great communication from technician both at my furnace check up and when he installed my new circulating pump. I really appreciated his phone calls and explanations of ho..."
"Service technician Lauren was good / new his work and spoke clearly with a potential problem I was told I would receive calls for 2 problems identified 1 - on the thermo..."
"the technician was prompt, efficient, and completed job correctly as all is working as expected"
"Technician arrived when he was supposed to, was very pleasant, and did the work promptly."
"The technician forgot to plug the heating system back in after a tune-up.We had no heat and didn't know why. When we called the secretary, she wrote down the wrong addres..."
"Informative and funny as he walked me through my applicances. Was on time"
"Ted always does a good job."
"Called before arriving, answered my questions, cordial."
"Came out quickly and went above and beyond to fix the problem "
"Quick response. Effective solution."
"Tech was pleasant and able to answer all my questions "
"The technition answered our questions, he performed some tests, he found nothing definitive causing the problem but he offered some possibilities. He replaced a CAD detec..."
"He did a wonderful job, very efficient and explained and showed me how things worked."
"He showed up as promised, he stayed until he really fixed the furnace. "
"Very friendly and professional "
"The tech was extremely nice, helpful, and gave me all the information I needed in order to ensure a healthy system."
"Took the time to show me things like why he did not replace the condensate pump and told me to what water on the floor meant (time to call strogens to replace the condens..."
"The technician was highly qualified, very polite, and sensitive to my home."
"Edward was timely, efficient, kind to our dog, and was able to answer a number of questions we had about our heating system, as well as our questions about having ductles..."
"He was fast and efficient"
"Office response excellent, technician professional and courteous. Always available to answer any questions."
"The technician was very helpful!"
"Technician arrived early within the time window and provided the service efficiently"
"Tech is very capable and knowledgable"
"The Service Man was very professional and took the time necessary to clean my boiler correctly."
"Bobby was very friendly and answered all my questions about my heating system (this is my first winter in this home). He did all the required testing."
"Technician arrived right on time, told me what he was going to do and then did it."
"Parker was thorough, efficient & answered all my questions."
"Waiting for contact to finish service."
"I have always ben pleased with the service from Strogens until the last 2 service calls which were pre-paid contract tune ups. They have been very accommodating with comi..."
"prompt polite informed complete service"
"Excellent worker, Professional customer service. This employee went above and beyond to clean up an emergency oil spill that was leaking all day. 11 gallons of oil leaked..."
"Technician completed the service in a timely manner."
"Edward is very knowledgeable about the system, does a great job and is a very respectful and personable guy."
"Dan was very willing to answer my questions as well as provide good service"
"Prompt, affordable and knowledgeable service"
"Technician did a good job; never rate a 10; always room for improvement"
"Always prompt, respectful and knows what he is doing."
"Prompt, Courteous, Efficient, and Through"
"Service expert seemed efficient and had no problem getting furnace started. My concern is why water is getting into furnace. I asked several questions as to why that migh..."
"Courteous, knowledgeable and efficient"
"Rick always does a good job. This time he continued troubleshooting until he found a bad nozzle (which he had just replaced new) and was able to get the efficiency up wh..."
"Prompt, courteous, efficient!"
"Polite, knowledgeable service"
"The Tech spent time with me explaining the pros and cons of my existing system"
"Very accomafating and fair"
"For me, Jim is the best technician you have. He is very intelligent, personable and does a very thorough job. I give him a 10+ "
"Jim was very thorough and answered all my questions to my satisfaction"
"The technicians are always prompt, and polite and efficient."
"The Service Expert did exactly what was requested."
"Technician arrived at the expected time and was very efficient, courteous, and seemed very well qualified to do the service"
"Tech, (Edward) is a delight! First time home owner so a real newbie to these kind of things. Ed found that it was a simple problem so instead of 10 minute repair costing ..."
"The serviceman, Rick R., is highly efficient. He really knows what he is doing and gets the job done RIGHT. Rick is also well-mannered to boot. This is the reason that..."
"Arrived on time..very informative"
"Jim was very neat and p also answered various questions we asked about procuring a new water heater. "
"Very experienced and knowledgeable technician."
"Quick efficient and clean workspace
"Prompt, courteous, patient with our dog, efficient tand, unlike our previous service did not push us to correct some non-existent expensive problem"
"Edward was very thorough and patient with my questions."
"knowleigible technician who explained thermostat workings"
"Dan was right on time and very professional. I have had service from your company before and don't have any complaints ."
"The serviceman was very friendly, efficient and thorough."
"The tech. was called out on a Friday night and took less then 1 hour to have him arrive"
"Service was fine - however, during the last 2 or 3 service visits we have been promised a hotel to once a for all fix the boiler exhaust pipe that continually corrodes."
"I was not home at the time of service but have always been satisfied with the service"
"on time, friendly staff, thorough and explained everything"
"The technician was very courteous and worked with efficiency"
"The technician told me what he did and it was done in a timely manner."
"The tech was very nice and answered any questions I had."
"Service tech explained everything he was doing, showed me bad parts and was very honest and friendly."
"Technician was very friendly and informative concerning everything he did."
"The technician showed up very timely due to it being an after hours service call and he was very nice and helpful. "
"On time - didn't take long and explained everything so I could understand"
"Next Day had to have a service tech come back and fix an issue with the large A/C unit. Found that the wiring harness from the main controller to the fan motor had come l..."
"Called on a Thursday and were able to send out a technician the next day. In addition, the technician was very friendly and got the work done a very timely fashion "
"Customer service at this visit and the last visit was beyond lackluster--communication was nonexistent and the appointment was not kept nor were we notified that the tech..."
"Tech was quick and efficient and very knowledgeable and gave me great tips for better results with my furnace"
"Edward was very thorough and informative."
"On time, very courteous, answered all my questions. "
"arrived on the time promised and performed the needed tasks"
"Very professional/friendly and polite. Tech was on time"
"The service tech was very polite and did his work efficiently. The only thing that I had never experienced before this service- the solvent that was used to lubricate or ..."
"The service man was very good, he showed me how to change my filter if I thought I needed to. Because of so much pollen in the air this summer, I wanted to change it an..."
"A $99 service charge for a non emergency visit is appalling. At my home for minutes $32 for parts, $22.50 for labor and $99 on top of that is just price gouging. "
"he was very knowledgable and knew exactly what was wrong"
"The technician was helpful and explained everything he would be doing. Very professional."
"Technician was very knowledgeable with questions I had."
"on time, personable, efficient"
"Prompt and solved the problem"
"technician was very knowledgable and clean the furnace so well it fixed the hot water on off situation."
"Tech was thorough and confident."
"Know issues with his service visit"
"clean..... efficient...professional ..."
"The tech was here on time, cleaned the AC in a timely manor and was friendly."
"Because Joe is a Pro....."
"Technician was very friendly and knowledgeable."
"The tech that came in for our annual Check up was great and when he found a problem he immediately told us he would like Mike Strogen to take a look at. Mike was here th..."
"Still waiting for a call back on possible oil tank leakage, otherwise Strogen's is the best!"
"timely, friendly, well-done job."
"On time. Very knowledgable. Very pleasant"
"Service man was prompt, pleasant and knowledgable."
"Repair technician was timely, efficient and knowledgeable."
"The tech was very nice and got the ac working in a reasonable amount of time."
"Joe was very informative as he explain everything he did and why."
"technician very knowledgeable,explained all service performed and necessary
future service factors.stayed until i was comfortable with all he had to say.a very
"I have had many visits from Strogens technicians since my new furnace was installed. They are always very courteous and pleasant. "
"Joe was very professional and friendly. He quickly diagnosed the issue with the furnace and provided several options and prices before moving forward. "
"the tech was very knowledgable "
"Excellent response. Professional service. Corrected the problem."
"I had a service technician to my house the day I called."
"The service guy was very nice and very professional!"
"Took over three hours to figure out issue. Part not available till next morning. Had to deal with no heat and hot water through one of the coldest nights."
"Because I was satisfied with Ted.....very nice man."
"always professional and accurate ...."
"I really like Joe. I request him to do my service. He does a very thorough job and I appreciate it. "
"The service expert came to my home late on the evening before Thanksgiving. He was friendly, courteous, and knowledgeable."
"Technician was very thorough"
"timely response and worked quickly and informative"
"Steve was professional and polite and explained things in plain english"
"he seems to have fixed the problem while doing a regular maintenance! So far so good. Hopefully it will stick through-out the winter months. Very courteous and knowledgea..."
"Wonderful service technician. "
"Your technician arrived promptly, was knowledgeable, personable, and did a neat job. Would like to see him the next time."
"Because I never give 10"
"He was a very pleasant and personable repairman. Arrived on time, left no messes."
"We paid you $250 and it didn't fix the issue, we called Hart heating and pluming and they fixed it (we had to pay them $300, to replace a part that you should have done i..."
"repair man ..clean..courteous ...professional ...."
"Very courteous and explained what work he completed and answered my only question I had."
"The technician called was at my home before the approximated time. was very helpful answering my questions "
"The Service guys were great."
"The technician did a very thorough cleaning and servicing of all the a/c units"
"I was prepared to wait all morninng, but was happily surprised when the technician called me 40 minutes early to announce he was on his way. "
"Technician was knowledgeable and willing to explain the what and why of his procedures."
"because of the service we got thank you"
"Prompt response, work well done."
"This person did a great job, was polite, knowledgeable, and honest. "
"technician was very personable and competent--we have had him before--great"