Service Experts technicians

Frequently Asked Questions

Heating

  • Homeowners should have maintenance service on their boiler or furnace system at least once a year. This will help lengthen the furnace system’s life span and lower repairs and utility costs.

  • Heater maintenance is a lot like car maintenance. Routine furnace maintenance is imperative to helping your heating system perform as long as possible.

  • Here are a couple steps you can take to keep your family protected from carbon monoxide:

    • Warm up your car out of your garage. Cars are a significant source of carbon monoxide poisoning, so do not leave yours going in the restricted space of a garage. The same is true for gas equipment such as lawn mowers or snowmobiles.
    • Don’t run ovens or grills as heaters. These appliances are safe when used right but can make carbon monoxide when used for an extended period of time in confined spaces.
    • Don’t operate a gas generator indoors because it produces fumes.
    • Have your chimney inspected by a specialist. This ensures chimneys and vents aren’t blocked and are connected appropriately.
    • Confirm gas appliances are operating correctly, particularly your heater. You can ensure efficient, safe operation by booking routine furnace maintenance with Strogen's Service Experts.
  • Ensuring your systems are maintained will help lower expenses. Read our helpful in-depth information about keeping your systems healthy. This will tell you about thorough maintenance and why it’s crucial.

  • We service and install all popular brands, makes and models. As a large HVAC company, we have fast access to parts and units for prompt replacements.

  • Yes. Our Expert technicians are just a short call away, whether you need a furnace repair in the dark of a cold winter night or an AC replacement in the middle of a heat wave.

  • It’s often more affordable to replace your furnace and air conditioner at the same time. Plus, you’ll also enjoy greater energy efficiency all year-round. Here’s when you should replace both systems at the same time:

    • Your heater and air conditioner are more than 15 years old.
    • You want to install a high-efficiency air conditioner soon, which might not be compatible with an older model.
    • You want to improve your energy savings with a smart thermostat, which usually don’t work with older heating and cooling equipment.
    • Installation is difficult.
    • You don’t want to have to worry about heating and cooling repairs in the next few years.

    Knowing when to schedule furnace installation can be tough and stressful. Our Experts at Strogen's Service Experts have an A+ in home comfort, so you can count on them to help you with making the right decision. Get started by calling us at 603-923-4570 to request your free home comfort assessment today.

  • We service a few types of heating systems, including gas furnaces and heat pumps.

  • We’ll do an in-home consultation, work with you to find the best heating system for your needs, execute the installation and also ensure that the system is working before leaving.

  • We provide financing so homeowners can get the systems they need for an affordable fee.

    We also offer the HVAC Advantage Program, which covers just about everything. You’ll receive an updated heating and cooling system but will never have the hassle of tune-ups. You’ll have a new, high-efficiency system—plus maintenance, repairs and more at no extra cost—for merely one small monthly price.

  • Your home’s air filter should be changed routinely, commonly every 1-2 months.

  • Seasonal heating maintenance fees can vary, so please check our Maintenance+ membership page to see detailed tune-up rates.

  • Routine maintenance plans are worth the expense for several reasons. Benefits of furnace maintenance plans include automated reminders, no trip charge costs, VIP service and others.

  • If you want to include heater tune-ups with other important services, give consideration to registering for our Advantage Program™, which can help keep your warranty valid.

  • A popping disturbance is a common sign of an insufficient duct design. This occurs when there’s more airflow than your ductwork can manage.

    Troubles with your ductwork can cause other ventilation and air quality troubles, such as:

    • Significant noise
    • Greater energy needs
    • Early system malfunction
    • Irregular heating and cooling
    • Broken AC compressor in the summer
    • Too hot furnace or heat pump in the winter
    • Mold growth inside ducts

    Call a qualified company in Rochester like Strogen's Service Experts to examine your home’s ventilation system. We can offer suggestions for duct repair or installation.

  • It’s common for your heating and cooling equipment to make a little noise. However, hearing odd or loud noises could mean there’s an electrical problem or trouble with the blower fan or capacitor. If not fixed, there can be serious (or expensive) consequences later on.

  • This could be because of improper thermostat settings. Check that the fan blower is set to “auto” and not “on.” Other causes include a damaged pilot light, restricted air flow due to dirty or clogged furnace filters, or blocked condensate lines. If issues persist, call Strogen's Service Experts for prompt repair.

  • Most contractors will recommend furnace replacement when the cost to repair your system is more than half the cost of a new system. At times, a repair won’t restore the heating system to a minimally effective level. The lifetime for most furnaces is 15-20 years, and so replacement is generally recommended during that time frame. For more considerations, visit our blog covering more details on when to repair or replace your furnace.

  • It’s often less expensive to replace your furnace and air conditioner at the same time. Plus, you’ll also enjoy greater energy efficiency year-round. Here’s when you should replace both systems at the same time:

    • Your furnace and air conditioner are more than 15 years old.
    • You want to install a high-efficiency air conditioner soon, which possibly might not be compatible with an older model.
    • You want to boost your energy savings with a smart thermostat, which often don’t work with older heating and cooling equipment.
    • Installation is difficult.
    • You don’t want to have to worry about heating and cooling repairs in the next few years.

    Knowing when to schedule furnace installation could be tough and stressful. Our Experts at Strogen's Service Experts have an A+ in home comfort, so you can count on them to help you make the right decision. Get started by calling us at 603-923-4570 to request your free home comfort assessment today.

  • We’ll provide an in-home consultation, work with you to find the best heating system for your requirements, complete the installation and also check that the system is operating correctly before leaving.

Cooling

  • Small tasks like replacing the air filter as well as keeping your equipment tidy can go a long way in improving energy efficiency. Check out our full guide for cost savings you can earn by keeping your HVAC system healthy.

  • Central AC systems are ducted HVAC products that draw out heat from your house. There are also heat pump air conditioners, which extract heat with a reversible flow of coolant, as well as ductless mini-split AC units.

  • The appropriate sized air conditioner depends on the size of your home, the local climate as well as many other factors. You need to correctly size the AC system to ensure maximum energy efficiency.

  • British thermal units are a type of measurement used in A/C to illustrate how much energy your AC unit needs to absorb heat. If it states 10,000 BTUs, the system is capable of absorbing that much heat each hour.

  • Routine maintenance is extremely beneficial for your air conditioner. While it’s not strictly required, it’s an excellent investment in the energy efficiency and overall performance of your HVAC system. In most cases, having regular maintenance and service also keeps the manufacturer’s warranty up to date.

  • Ductless air conditioning doesn’t use air ducts to transport cool air through a building. Instead, indoor air units blow the conditioned air directly into the room or area they’re installed in.

  • SEER means Seasonal Energy Efficiency Ratio, which measures how efficiently your air conditioning is cooling over its busiest season.

  • Heat pumps are incredibly energy efficient, but may start to lose efficiency in severely cold weather. Check out our guide for figuring out if a heat pump or air conditioner is right for cooling your home.

  • The cost of a/c services depends on the make and model, the severity of the problem and other factors. For various common repairs, you might expect to pay a few hundred for parts and labor.

  • The cost for AC installation largely depends on the size of the home and the replacement air conditioner unit the homeowner chooses. The installation amount can be well over $12,000, depending on the size of the home and the replacement AC that is chosen for the home. Our Advantage Program helps homeowners get access to the AC systems they need for one low monthly payment.

  • It’s often less expensive to replace your furnace and air conditioner at the same time. Plus, you’ll also take pleasure in greater energy efficiency year-round. If your systems are older than 15 years or you want a high-efficiency model or smart thermostat, you should have a new AC and furnace installed together.

  • We install all types of air conditioning systems, including central air conditioning systems, geothermal, heat pumps and ductless mini-splits. Schedule a quote to find the right fit for your needs by calling Strogen's Service Experts at 603-923-4570.

  • We offer HVAC financing options as well as the HVAC Advantage Program, which covers everything from new systems to repairs* and maintenance for an affordale monthly price.

  • Some of the work during an ac tune-up includes a basic AC maintenance checklist:

    • Tightening electrical connections. This ensures your system is working safely.
    • Lubricating parts. When your system isn’t lubed, rubbing from moving parts can cause it to break down more frequently.
    • Cleaning the condensate drain line. Cleaning this line takes care of mold and clogs, which can cause leaks.
    • Cleaning the condenser coil and evaporator coil. These coils become dirty over time, reducing airflow and its capacity to absorb heat.
    • Straightening coil fins. Aluminum fins on the coils can bend and decrease airflow.
    • Examining system controls. This makes sure your system is starting, running and shutting down properly.
  • There are usually different kinds of maintenance plans and rates. Take a look at our memberships page to learn about our tiered maintenance memberships.

  • Seasonal air conditioner maintenance is essential to keeping your equipment operating successfully, and it can reduce the need for unanticipated replacements.

  • Some key tells that you need AC maintenance service on your unit is if your home has poor airflow or hot and cold spots, leaks, unusual noises or warm air coming from the vents.

  • Check this full guide to AC maintenance for various things you can do. One of the main things homeowners can do to help maintain their system, other than having annual yearly or seasonal maintenance done, is to change your AC unit’s air filter every 60-90 days, or 30 days if you have family pets. Changing your filter on a routine basis can lengthen the life span of your system by reducing wear and tear on the unit, preventing clogs and improving airflow. Using a higher quality HEPA filter can also help maintain the AC unit’s efficiency and reduce instances of sickness in your home.

  • A trip fee is the expense associated with the time and travel for a Service Experts team member coming to your home. Look at our offers for printable discounts for your upcoming air conditioner service.

  • Yes. Our Experts are just a quick trip away to aid with an AC repair or replacement during an emergency.

    • AC leaking water. This is often the PVC pipe going out of the AC unit. Leaking refrigerant can cause ice to collect on the coils and drip water. AC repair is necessary when this happens and should be treated as an AC emergency.
    • Air conditioner won’t turn on. Homeowners can first check the thermostat settings and look for a tripped breaker on the electrical panel. If the breaker is tripped, it may not require a repair call.
    • AC not blowing cold air. Double check the thermostat settings are on the correct temperature and that your thermostat has power. Then replace the filter. You can also verify the AC unit isn’t clogged with debris, and that it isn’t leaking refrigerant. If you find a leak or your AC is still blowing hot air, call us at 603-923-4570 for emergency AC repair.
    • AC making strange noise. Screeching, banging or clicking sounds coming from your AC could indicate a serious problem. If you’re noticing unusual air conditioner noises, shut off your AC and call Strogen's Service Experts for prompt AC repair at 603-923-4570.
  • Most business will recommend an AC replacement when the cost to repair your system is more than half the cost of a new system. For more factors to consider, visit our blog covering more details on whether to repair or replace your AC.

  • We service and install all types, including central AC, ductless mini-splits and central heat pumps. (Conditional content: As an effort to promote sustainability practices, we also install geothermal and solar HVAC.)

  • Heat pumps work by transferring heat in or out of the building instead of creating it. Pumping heat into the building also works backward, allowing heat pumps to provide both heating and cooling.

  • For best results, have your heat pump maintained at least once a year. Regular maintenance prolongs your heat pump’s life span and can help reduce repair and utility costs.

  • Maintaining energy-efficient equipment helps bring costs down. Take a look at our helpful in-depth information about keeping your systems healthy. We’ll tell you all about proper maintenance and why it’s important.

  • Yes. Our Experts are just a short ways away, whether you need heat pump repair or replacement on a weekend day or in the middle of the night. Get in touch by phone at 603-923-4570 for prompt service.

  • Heat pumps can deliver both heating and cooling, and air-source heat pumps tend to be ideal in moderate climates where temps don’t go below 10 degrees Fahrenheit.

  • A heat pump system can replace a heating system in areas where the climate is moderate. Check our more in-depth guide on different heat pump uses in the U.S. Generally, the answer is yes. Because heat pumps shift hot air rather than making it from a fuel source, they provide more efficiency than furnaces in most cases, and homeowners can expect 30-40% savings on utility bills when switching.

  • This depends on varying issues that are causing the need for repairs, which our ACE-certified technicians can help diagnose.

  • We install all different kinds of heat pumps systems, including air-source heat pumps that utilize central ductwork, ductless mini-split systems and ground-source heat pumps–otherwise known as geothermal heat pumps).

  • Heat pump maintenance is crucial for the system to perform efficiently and have a long life span. A heat pump should go through routine maintenance at least once a year. Trust the Experts to handle this with a maintenance membership.

  • Your home’s air filter needs to be changed regularly, which is typically every one to two months.

  • Seasonal maintenance plans are worth the investment for several reasons. Constant maintenance keeps everything working as seamlessly as possible, which helps lower energy bills while extending your equipment’s life span.

  • HVAC tune-ups can often be covered in most cases under a labor warranty if your system is still under warranty, but we can check to see if tune-ups are covered. Through the Advantage Program™, key services such as heat pump maintenance are included! It’s one of the most comprehensive HVAC plans around.

  • Many customers pay between $250 and $600 for a heat pump repair, but this depends on what the issue is when the HVAC technician arrives to determine the problem.

  • Heat pumps have a slightly reduced life span than furnaces do because they’re used all year, but with proper maintenance, many heat pump systems last about 10-15 years.

  • Yes. Our Experts are just a short drive away to help with a heat pump repair or replacement during an emergency.

  • Packaged HVAC units are combination HVAC systems that house an air handler and unit parts in one metal cabinet system. This is used to save space in a basement or garage, or on rooftops in multifamily buildings.

  • We install all types of packaged HVAC systems, including packaged air conditioners, packaged gas/electric systems, packaged heat pumps and duel-fueled packaged systems. Give Strogen's Service Experts a call to find the ideal one for your home.

Alternative Energy

  • Green energy HVAC focuses on reducing energy consumption and increasing the efficiency of existing HVAC systems in homes not set up for renewable energy options. Properly sized green installations reduce waste and increase output.

  • Some of the most energy-efficient HVAC systems available now are geothermal heat pumps and solar HVAC systems. Call 603-923-4570 today to have a conversation about system replacement if you’re interested.

  • High-efficiency HVAC systems use less energy than a standard HVAC system while providing the same (or better) output. This can save energy and money, and with regular tune-ups and maintenance, the life span of your system can increase. The longer a system is performing efficiently, the better impact we can have for sustainability.

  • There are rebates and incentive programs for certain new system installations in 2023. Strogen's Service Experts can help you navigate discounts and payment for system replacements. We also offer payment options like financing as well as HVAC lease options with our Advantage Program™.

  • Geothermal systems use energy from below ground to provide heating and cooling. They use a “loop” system by moving and delivering from either the ground or a water source in heating mode. In cooling mode, this process works in reverse by extracting heat from your home to the ground or a water source. The cold air in cooling mode is the result of the process of removing heat and humidity as air is recirculated.

  • Geothermal HVAC can end up saving money long term due to smaller utility bills, despite higher initial costs. And they’re more efficient than conventional, forced-air systems. There are also federal rebates and incentives that we can help you navigate during the installation process.

  • Like other heat pumps, geothermal models don’t generate heat but rely on the Earth’s natural ambient temperature for climate control. You wind up saving a lot of money on monthly utility bills, and geothermal systems can also last a lot longer. So long as you provide it with preventative maintenance, you can get 20 years from a geothermal heat pump and as much as 50+ years for an underground loop system.

  • Yes! Geothermal heat pumps resemble conventional heat pumps in that they are 2-in-1 systems capable of providing both heating and cooling. Even with this potentially confusing name, geothermal heat pumps are just as effective at cooling homes in a variety of climates. In fact, they’re often the most efficient type of system available!

  • Solar energy systems convert sunlight to electrical energy through either PV (photovoltaic) panels or through mirrors that concentrate solar radiation. PV is used in solar panels, which are the most widespread solar energy system. The energy from the sunlight is absorbed by PV cells, which stimulates the cells’ electrons and produces electrical energy. When coupled with battery storage, the process can even generate backup power for use at night and during outages.

  • Pros:

    • Renewable energy source
    • Smaller energy bills
    • Lower maintenance requirements
    • Incentive programs such as state and federal tax credits

    Cons:

    • Upfront installation costs
    • Weather-dependent efficiency, making climate/region something to consider
  • Solar energy systems and the associated installation costs will be a large investment, but much of these initial costs can be recovered after the equipment has been in service for a few years. Batteries without panels can range from $12,000 to $22,000 based on energy storage capacity, while a full install with PV panels can run as much as $35,000. Schedule a quote with our Experts to find out what you need for a solar energy system.

  • Solar energy is perfect for powering compatible HVAC systems as well as other compatible equipment like solar-powered water heaters.

  • The ultimate efficiency of adding solar panels to your home is partially determined by the local climate of where you live. Don’t hesitate to give us a call to schedule a quote and start the conversation for a solar energy installation.

  • We’re happy to share all the details. It’s worthwhile to research if there are other programs in your state aside from the 30% federal tax credit. Finally, it’s better to have a trusted company like Strogen's Service Experts complete a home energy audit. A thorough audit determines how much you can save through solar panel installation in comparison to current utility costs.

  • Sustainable HVAC design is providing HVAC systems to homeowners and building owners while focusing on high-efficiency systems, reaching higher performance, while reducing consumption and energy loss.

  • The most common sustainable HVAC systems are geothermal heat pumps, also called ground source heat pumps or water source heat pumps.

  • High-efficiency HVAC units reach high performance (heating and cooling output) while consuming less energy than what was required from older, less efficient models.

  • Green HVAC installation focuses on installing energy-efficient HVAC models and properly sizing systems for the home’s requirements to ensure a high level of comfort and efficient energy consumption.

  • Geothermal and solar HVAC are the most up-to-date sustainable HVAC developments in the industry.

  • Scheduling frequent tune-ups on your HVAC systems can help extend your system’s life span, which is a big step for personal sustainability. Smart thermostats also control the daily temperature of your home and help with zoning, which reduces impact on your systems by not having major temperature changes. Using energy-efficient HVAC systems can also be a big step in making your HVAC eco-friendly. High-efficiency HVAC systems are usually ENERGY STAR certified, which lowers carbon emissions by reaching high performance for less energy.

  • There are rebates and incentives in 2023 for adding energy-efficient HVAC models, like high-efficiency heat pumps. The Department of Energy goes over HVAC efficiency standards and changes the minimum efficiency ratings on models, like SEER rating, AFUE rating and HSPF rating, based on the newest research. This requires manufacturers to match the minimum efficiency ratings in all new models.

Ductwork and Insulation

  • Popping sounds are typical if there’s a flaw or damage in your ductwork. The actual sounds appear when there’s more airflow than your ductwork can manage. Trouble with your ductwork can lead to other ventilation and air quality concerns, such as:

    • Constant or unpleasant noise
    • Greater energy waste
    • Untimely equipment failure
    • Inconsistent heating and cooling
    • Damage to the AC’s compressor
    • Overheating
    • Mold and mildew development
  • A whole-home zoning system helps you tweak where heating and cooling is focused. With extra thermostats and dampers installed in the ductwork, each zone’s temperature can be independently adjusted.

  • The concentration of indoor pollutants average 3-5 times higher than outdoor air. In fact, EPA studies have found that exposure to contaminants can be 100 times higher indoors compared to outdoors. Allergens, microorganisms and even household cleaners can contribute to contamination and degrade your indoor air quality. You can receive a comprehensive Home Health® Report Card by contacting the air quality specialists at Strogen's Service Experts.

Electrical Services

  • A licensed electrician can provide an electrical load calculation to determine the right measurement of service needed for a home or business. This calculation considers the electrical needs of appliances, lighting, and many other electrical devices.

  • A few safety precautions include turning off the power supply before working on any electrical component, using insulated tools, wearing appropriate personal protective equipment (PPE) and following electrical codes and legal guidelines.

  • It is recommended that electrical service be inspected at the least every 10 years to confirm that it is safe and up to code.

  • Signs and symptoms of electrical service issues include flickering lights, frequent circuit breaker trips, hot or discolored electrical outlets or switches, buzzing sounds from outlets or switches and burning smells. Another thing to look out for is improper outlets in the kitchen or bathroom – which should be GFCI (ground fault circuit interrupter) outlets. This is a shock-resistant outlet that provides a safety measure and helps prevent fire hazards since water is an excellent conductor of electricity.

  • Efficiency can be improved through using energy-efficient appliances and light bulbs, adding insulation to walls and attics and also sealing air leaks.

Indoor Air Quality

  • Indoor air quality refers to pollution in your Rochester home or business. The concentration of airborne pollutants can be 2–5 times greater than in the open air. Since most people spend 90% of their time inside and breathe roughly 3,000 gallons of air everyday (according to the American Lung Association), this can eventually lead to problems.

    Depending on your specific air quality concerns, solutions include:

  • Some of the most prevalent sources of pollutants include Volatile Organic Chemicals (VOCs) such as cleaning or personal care products, fuel-burning utilities and appliances, and particulate matter like dust, pollen and smoke.

  • Definitely. Pollutants and particulate matter can promote illnesses and worsen respiratory conditions, particularly for children and the elderly. For certain contaminants like carbon monoxide, the effects may even be fatal.

  • Dealing with indoor air quality concerns can result in a host of benefits to your health and well-being, such as:

    • Lower risk of illness
    • Fewer or less-intense asthma/allergy symptoms
    • Relieve sinus irritation or sore throats
    • Healthier, moisturized skin
  • If you find yourself cleaning every day or coughing constantly, your indoor air may not be as healthy as you would think. Based on EPA studies, indoor pollutants can reach concentrations as much as 100 times higher than the air outdoors. You can figure out your indoor air quality by scheduling a Home Health® Report consultation with Strogen's Service Experts.

  • Each home has differing comfort needs, especially if someone in your Rochester home has allergies, asthma or a weak immune system. You may need a single product like an energy-efficient air filtration system, or multiple. Strogen's Service Experts can assist you in finding the right combination of equipment.

  • No. HVAC air filters vary in quality and design, and some have exclusive features. We generally advise using the filter your HVAC manufacturer recommends pairing with your system. All filters are assigned MERV ratings on a scale from 1–20. MERV stands for Minimum Efficiency Reporting Value and can help you identify high-efficiency filters. In most cases, a MERV rating of 11 or lower will be sufficient.

  • The right schedule for cleaning or replacing your air filter depends on multiple factors, like the filter design and MERV rating as well as the current indoor air quality. For standard 1”-3” filters, most brands encourage replacement every 30-90 days. Pets, health conditions and even nearby pollution sources can encourage replacing the filter more often.

    • A 1″ pleated air filter must be replaced every 30-60 days.
    • A 2″ pleated air filter should be switched out every 3 months.
    • A 3” pleated air filter should be changed every 120 days.
    • A 4″ pleated air filter should be exchanged every 6 months.
    • A 5” or 6″ pleated air filter ought to be replaced every 9-12 months.
  • Presuming the condition is not your body’s hydration, excessively dry air can irritate your throat and sinuses. Look at getting a whole-home humidifier if you persistently struggle with a dry, itchy throat.

  • Your HVAC system pulls out moisture as it runs, leading to situations where humidity levels fall out of balance. Portable humidifiers can resolve humidity concerns in a single room or small area, but a central humidifier ensures balanced humidity throughout the entire building.

  • Usually, comfortable humidity levels are between 30-60%. These levels are particularly hard to maintain in the winter, as cold air does not hold onto moisture as well as warm air. What’s more, your furnace displaces moisture by generating hot, dry heat.

  • The best way to find an appropriate whole-house humidifier is multiplying the total square footage by the height of the ceiling. This will help determine how many gallons of water each hour is needed to balance humidity.

    You should also consider your available budget, as a humidifier needs maintenance just like any other mechanical equipment.

  • It depends on the model, but whole-house humidifiers average between 1.5 to 12 gallons per day. Obviously, dry locations will use more water to keep humidity in check.

  • Routine preventive maintenance is often vital for lasting equipment efficiency, and your humidifier is no exception. The humidifier’s reservoir should be regularly drained and cleaned to prevent mold.

  • Carbon monoxide (CO) is a colorless, odorless and tasteless gas created by partial fuel combustionwhich, in turn is frequently caused by insufficient access to oxygen. Appliances relying on natural gas, charcoal, wood or kerosene are common sources of CO gas, especially if they are not running correctly or have been installed incorrectly. CO is poisonous to the body and is lethal at high levels or prolonged exposure.

  • Initial signs such as nausea and exhaustion are often incorrectly recognized as a result of the flu. But CO gas exposure can develop, potentially leading to confusion, organ damage or even death. Other symptoms include:

    • Headaches
    • Dizziness
    • Chest pain
    • Vomiting
  • Yes. Getting rid of carbon monoxide should be a key concern because of the danger it poses to your health and well-being. CO gas can be discovered in any Rochester home or commercial property, making effective ventilation and prevention tactics universally beneficial.

  • Prevention is the first place to start. A few safety precautions to take include:

    • Don’t let your car idle in the garage. Cars are a significant source of carbon monoxide poisoning, so do not leave yours going in the restricted space of a closed garage. The same is true for gas equipment such as lawn mowers or snowmobiles.
    • Don’t use ovens or grills as a way of staying warm indoors. These appliances are safe when used right but can make carbon monoxide when used for an extended period in small spaces.
    • Never operate a gas generator indoors. The fumes will have a much harder time dissipating.
    • Have your chimney examined by a specialist. This ensures chimneys and vents aren’t blocked and are connected appropriately.
    • Confirm gas appliances are operating correctly, particularly your heater. You can ensure efficient, safe operation by booking routine furnace maintenance with Strogen's Service Experts.

    If carbon monoxide has been detected, you should immediately vacate the building and alert the fire department and utility provider. If a leak is spotted, you should then contact a trusted HVAC company for repairs.

  • Due to the fact that carbon monoxide is colorless, odorless and lethal in heavy concentrations, installing carbon monoxide detectors in central locations is the ideal way to alert you to its presence.

    A carbon monoxide detector is like a smoke alarm, monitoring the air and notifying you if carbon monoxide levels are too high. Preferably, you need to have at least one detector near every bedroom on all floors in your home. Additional detectors can be placed near the kitchen, living areas or near combustion appliances. These detectors are ideally used in combination with our HVAC maintenance memberships, which keep your device in good shape and may help you prevent carbon monoxide.

  • If an air freshener isn’t doing the trick, there may be microbes or contaminants nearby producing the unpleasant odor. Bacteria and mold are common sources, but they can be fixed with the sanitation properties of a germicidal UV light. They are really effective against odor-producing microorganisms.

Plumbing

  • If you notice the water heater’s supply of hot water isn’t lasting long, it could be a problem with your tank hot water heater. The heating element may be covered in grime or mineral buildup.

  • A toilet that’s running constantly could be dealing with several different problems, including a broken flapper seal, flush valve or flapper chain. In some cases it’s the handle itself that’s causing the problem. A running toilet wastes a lot of water, so don’t hesitate to contact our plumbers at 603-923-4570.

  • One of the most common reasons your dishwasher isn’t draining correctly is because the drain line is clogged. The line, also known as a drain hose, removes water from the dishwasher tub at the end of a cycle. If the drain line is clogged, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

  • A quick response is important if you’re dealing with a burst pipe as a result of ice buildup. Expert plumbers should handle broken pipe repairs, but there are several things you can do without help to keep the pipes from freezing in the first place:

    • Open kitchen and bathroom cabinet doors to permit warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
    • Let the cold water drip from faucets served by exposed pipes. Running water through the pipe—even at a trickle—helps prevent ice from forming and freezing.
    • Minimize changes to the thermostat and keep your home at least 50 degrees, even when you’re not home.
    • Explore the full guide for dealing with frozen pipes.
  • Dump food scraps right away with cold water and leave the disposal on for about 30 seconds to ensure everything is broken down. Everyone should also stop putting coffee grounds, eggshells, potato peels and other large pieces of food into the disposal, because they produce drainage issues and bad smells.

  • Backflow and the subsequent cross connection can happen wherever your nonpotable plumbing system meets the water lines. As such, many different types of fixtures and appliances are at risk, including:

    • Sprinklers
    • Washing machines
    • Kitchen and bathroom faucets
    • Bathtubs and showers
    • Toilets
    • And more

    For commercial properties like industrial facilities, equipment such as boilers, chemical mixing tanks and laboratory equipment are vulnerable to backflow, etc.

  • Backflow preventers stop contaminants from entering the public water supply and posing a health risk to the community. Backflow prevention is vital because it helps to ensure that the municipal water supply remains safe and free of contaminants.

  • There are several types of backflow preventers, including:

    • Reduced pressure zone (RPZ) valves
    • Double check valves
    • Pressure vacuum breaker valves

    The type of backflow preventer you may need depends on your property’s plumbing system and the most common contaminants the plumbing is vulnerable to. Quality backflow prevention services should always help determine the most appropriate make and model for your needs.

  • Your home may have an RPZ or Reduced Pressure Zone. The zone’s consistent pressure serves as a backflow prevention device to prevent contaminants from flowing backward. At Strogen's Service Experts, our certified testers concentrate on:

    • Annual backflow RPZ testing
    • RPZ inspections
    • Backflow prevention device installation and maintenance

    Since preventing trouble is always easier than repairing it, you should make an attempt to have your RPZ valve inspected each year as recommended.

  • Backflow preventers usually need to be tested annually to ensure that they are functioning correctly, although the ultimate maintenance needs depend on the type of backflow preventer you have and its current condition.

  • Backflow preventers are specialized technical devices, meaning installation is best left to a professional with the right tools and experience. Our backflow prevention specialists will ensure that the device is installed correctly and meets all appropriate regulations and standards.

  • Costs depend on a few factors. You should consider the type of backflow preventer you need and the complexity of your property’s plumbing system as well as the cost of any needed parts and labor. Give us a call at 603-923-4570 for a free quote.

  • There are various signs that may indicate that your backflow preventer is not working correctly including:

    • Leaks
    • A large, sudden change in water pressure.
    • Unusual sounds coming from the prevention device.

    If you notice any of these signs, it is important to contact a professional backflow prevention service provider as soon as possible.

  • Without having a backflow prevention device, the backflow may contaminate your supply of potable water. This contamination could also enter the public water supply, posing a risk toward entire community. This may leave you open to health or legal consequences depending on the significance of the situation.

  • The regulations and codes that require backflow prevention systems vary by jurisdiction. In some areas, they are required by law for certain types of plumbing systems or for plumbing made to handle specific contaminants. A professional backflow prevention service provider can help review any applicable regulations for your plumbing system.

  • Our faucet repair and installation in Rochester are outstanding plumbing services to locate, diagnose and resolve the trouble with your faucets. We have extensive repair experience and can also provide seamless new or replacement installation. If you don’t know what to choose, your plumber can recommend the right faucet for the job.

  • Yes! We work with quality installers that are happy to put in other plumbing fixtures like a bathtub or new showerhead.

  • To remove the risk of your garbage disposal smelling, food scraps should be ground up right away with cold water. Thirty seconds should be more than enough time. Avoid throwing coffee grounds, eggshells, potato peels and banana peels into your disposal, because they frequently cause drainage issues and unpleasant smells. While bleach may seem like a great idea for cleaning your garbage disposal, it hardens grease and other food residue in your pipes, producing clogs.

    Our plumbing Experts advise using these cleaning solutions each week to keep your disposal smelling fresh:

    • Hot water and baking soda
    • Hot water and dish soap
    • Hot water and vinegar

    You can also buy garbage disposal pods or grind up citrus peels to help clear out odors. If your garbage disposal still smells, you might be dealing with a leak (especially if the smell resembles a sewer). Contact us at for Expert plumbing service.

  • If you call us for leak detection in Rochester, we can take as much time as needed to check the plumbing system for signs of a leak. Whether they’re under the kitchen sink or right at the water main, every leak we find will be fully repaired.

  • Yes! If you’re dealing with an emergency plumbing problem, we can respond promptly and make any repairs needed.

  • If you believe you have a leak but can’t find out for sure, check your water meter:

    • Make sure no water is being used inside or outside your home.
    • Check the leak indicator on your water meter. The indicator is commonly a triangular dial or miniature silver wheel. If the dial is spinning, you probably have a leak.

    We can find the origin of the leak and get it repaired before you spend more money or potentially damage your home.

  • With all the locations water is used in your home, there are a lot of areas you could uncover a leak.

    Leaks can be triggered by a variety of plumbing issues. They are usually spotted:

    • On water supply lines and connections underneath a sink
    • In washing machines, particularly older units
    • In hot- and cold-water hoses hooked up to your washing machine

    If you notice the signs of a leak, we can help. We back all of our work with a 100% Satisfaction Guarantee for a year.*

  • The total cost will depend on where the leak is in your home alongside the seriousness of the damage. A minor, dripping leak can be fixed more easily compared to severe damage to the water main.

  • It may be difficult to prevent leaks entirely, but there are ways to minimize risk. Seals and valves are a common source of leaks, so keeping up with maintenance can minimize the risk. Letting professional plumbers handle projects like repair and repiping will help keep your plumbing as tightly sealed as possible.

  • Yes! In emergency situations, we can respond promptly and find the root cause.

  • A water line delivers fresh water into the home, while a sewer line carries waste water away from the home.

  • Signs of a leak in a water line could be low water pressure, higher water bills, and damp or mushy areas outdoors. Signs of a leak in a sewer line include slow drains, sewage backups and bad odors.

  • A clog can form in the water line as a result of mineral buildup, rust or debris. Clogs in sewer lines can be caused by grease, hair or other debris.

  • Water lines may need to be replaced if they are severely corroded, leak constantly or are made of older materials.

  • Signs of a sewer line backup could be slower drains, sewage backups and foul odors.

  • When something happens to your water or sewer lines, you should contact our Expert plumbers at 603-923-4570 without delay.

  • How much it costs to fix or replace your water/sewer lines is dependent on the extent of the damage and the required materials. We’re happy to go over repair or replacement costs once we’ve finished the initial diagnostic visit.

  • Occasionally, your technician will be able to repair water lines or sewer lines using trenchless technology, minimizing digging and subsequent yard damage.

  • A few things to keep in mind to protect your plumbing includes being mindful of what you flush or pour down drains, avoiding tree roots near sewer lines, and having your lines inspected and cleaned regularly.

  • If a water line or sewer line issue is not fixed, you may be forced to deal with costly repairs, water damage and even possible health hazards.