What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your A/C needs repair at your Rochester home and you have no idea what to expect. It’s stressful enough to welcome an air conditioner repair technician into your home, but then to wonder what they’re going to do can add another level of anxiety. Not to worry! Strogen's Service Experts is here to update you on the general A/C system repair process so you’ll be ready when an expert A/C system service technician needs to pay you a visit.

AC Repair Starts Simple

When the repairman arrives, the first thing they should do is ask to see the thermostat. It might sound ridiculous, but they need to take a look at it to verify that it’s not simply a thermostat settings error. The service tech will verify the thermostat is flipped to cool and then decrease the temperature to see if that will activate the air conditioning system. A faulty or wrongly connected wire could be the culprit that’s standing in the way of you and a comfortable home.

If there is still an issue, the technician may ask you to see the circuit breaker box. They might switch the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The technician will then likely ask to see the A/C. Similar to a doctor, the technician will begin their trial and error testing process. There are many variables that could be the cause for an air conditioner that isn’t operating properly, and it’s up the service tech to evaluate all the possible reasons starting from the most standard issues to the least. The process could take anywhere from 5 to 60 minutes or more.

During the air conditioner diagnosis, they will probably check the air filter to confirm it’s not blocked or needs to be replaced. They will examine the air conditioner’s refrigerant levels, verify the air condenser fan is rotating properly, make sure that the size of your A/C system is correct for the size of your home, and check the electronics, safety controls, and wiring.

Have answers, will fix

Once the AC service tech has identified the problem, they should explain all your options. The exchange will typically start with the technician explaining what the trouble is, what part (if any) failed, how or why it died, and what function that part has for your air conditioner.

The service tech will then go into your choices, which will include swapping out the part and correcting the problem, but could also include upgrading parts of the AC system, the air conditioner itself, or your entire heating and AC system. In some cases, it may make more sense to purchase a whole new HVAC system, specifically if the AC is past its prime, or susceptible to breaking down again and end up causing you to spend more on A/C system repairs in the end. The service tech will discuss how much time, effort, and cost it will take to rectify the problem.

The technician might at this point explain what could have been done to prevent the problem or part failure and how to avoid a future issue from occurring. This usually includes seasonal maintenance, which not only helps prevent an AC breakdown, but in most situations also keeps your AC system’s warranty valid. Most expert air conditioner repair businesses will offer an annual service plan so you don’t have to stress about making future HVAC tune-up appointments for your home.

Lastly, they will explain the process for repairing the failed part or correcting the trouble. If you elect that A/C system repair is better for you than investing in an AC system upgrade, the technician will order any parts necessary and set up your next appointment to repair the A/C system. Or, if the part required is already handy on their truck, they will go ahead and start the AC repair work with your authorization.

Always know that throughout Rochester your system is in good hands with Strogen's Service Experts. Our service techs are NATE-certified and have undergone extensive background checks so you can feel comfortable with the men and women we send into your home. If you ever come across any questions about your A/C system or what to expect with your AC repair, give us a call 24/7 at 603-923-4570 and we’ll be happy to discuss the process.

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