What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your A/C needs repair at your Rochester home and you have no idea what to expect. It’s nerve-wracking enough to welcome an air conditioner repair technician into your home, but then to wonder what they’re going to do tends to add a whole other level of concern. Not to worry! Strogen's Service Experts is here to update you on the general A/C system repair process so you’ll be prepared when an expert A/C system service technician needs to pay you a visit.

AC Repair Starts Simple

When the technician comes to your home, they should initially request to check your thermostat. It might sound ridiculous, but they need to take a look at it to verify that it’s not simply a thermostat settings issue. The service tech will verify the thermostat is flipped to cool and then decrease the temperature to see if that will activate the AC. A faulty or wrongly connected wire could be the culprit that’s standing in the way of you and a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They might flip the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The repairman will then likely ask to see the AC system. Similar to a doctor, the repairman will begin their trial and error testing process. There are many variables that could be the cause for an AC that isn’t operating properly, and it’s up the service tech to evaluate all the possible causes starting from the most usual issues to the least. The process could take anywhere from five minutes to an hour, possibly longer.

During the air conditioning diagnosis, they will probably check the air filter to confirm it’s not blocked or needs to be replaced. They will examine the air conditioner’s refrigerant levels, verify the air condenser fan is rotating properly, make sure that the size of your A/C system is correct for the size of your house, and inspect the electronics, safety controls, and wiring.

Have answers, will fix

Once the AC technician has identified the problem, they should explain all your options to you. The exchange will usually start with the repairman explaining what the trouble is, what part (if any) failed, how or why it died, and what function that part has for your air conditioner.

The technician will then go into your choices, which will involve swapping out the part and fixing the issue, but might also include upgrading parts of the AC system, the AC itself, or your complete heating and AC system. In some cases, it may make more sense to invest in an entire new HVAC system, especially if the air conditioner is past its prime, or susceptible to breaking down again and end up causing you to spend more on A/C system repairs in the end. The service tech will discuss how much time, effort, and cost it will take to rectify the issue.

The repairman might at this point explain what could have been done to prevent the issue or part failure and how to prevent a future issue from occurring. This typically includes seasonal maintenance, which not only helps prevent an AC breakdown, but in most cases also keeps your AC system’s warranty valid. Most expert air conditioner repair companies will offer an annual service plan so you don’t have to stress about making future HVAC tune-up appointments for your home.

Lastly, they will explain the process for repairing the failed part or correcting the trouble. If you elect that A/C system repair is better for you than purchasing an upgraded air conditioning system, the repairman will order any parts needed and schedule your follow-up appointment to repair the A/C system. Or, if the necessary part is already obtainable on their truck, they will move forward with the AC repair work with your consent.

Keep in mind that throughout Rochester you’re in good hands with Strogen's Service Experts. Our service techs are ACE-certified and have been through extensive background checks so you can feel confident with the people we send into your home. If you ever come across any questions about your AC or what to expect with your AC repair, give us a call 24/7 at 603-923-4570 and we’ll be happy to discuss the process.

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