What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Strogen's Service Experts, you will handle the trip charge and a diagnostic fee separately. Many companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we believe we can provide you with better value by keeping them separate.

What Exactly Is a Trip Charge?

A trip charge handles the cost for a licensed plumber or HVAC technician to come to your home. Often called a service call fee, this cost is the base rate for sending our technicians, equipment and expertise to your doorstep. If you would like to cut out the trip charges in the future, you can consider signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee covers the services needed to locate the root cause of a problem. With plumbing, this could be comprised of scoping. For HVAC repairs, it could involve examining the inside of the cabinet. If you decide to use Strogen's Service Experts for your repairs, the diagnostic fee is rolled into the repair bill. But bear in mind, you will be charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee gets the plumber or HVAC technician to your property, while the diagnostic fee covers all the work related to assessing the problem and figuring out a plan for repairs. If you're paying for repairs, you won’t even notice the diagnostic fee as it'll be rolled into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Separated?

Other plumbers and HVAC companies will charge a single fee for both the trip and the diagnostics. Rather than charging you for two services at the same time, we opt for two distinct fees. This helps us to price our services in the fairest achievable manner.

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