When your air conditioner breaks down on a steamy summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you choose.
Many homeowners begin their search for an AC repair company on the internet. While you’re surfing the web, be sure to browse through reviews from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or coworkers are helpful when searching for an AC repair company. Learn which companies the people closest to you have employed for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the ability to ask specific questions can help you make an knowledgeable decision when selecting a service provider.
A specific company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge an extra fee for mileage for going to calls at properties outside their normal service area. Ask if your street address is included in the company’s service area. If not, determine if they’re willing to come to you for an extra cost. Diligently weigh your local companies before deciding to pay a higher amount for an out-of-area HVAC repair company.
Air conditioners tend to break down at the most inconvenient times. Choosing a company that delivers emergency services is essential if you need prompt, reliable assistance after regular business hours or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside ordinary business hours.
Certifications signify a company’s focus on excellent craftsmanship and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company abides by industry standards and that their repair specialists are trained and knowledgeable.
Before entrusting AC repair to just any service provider, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
A company with a long history of providing quality service likely has the experience necessary to handle challenging repairs. Determine how long the company has been operating. Then, ask a professional whether they have previously worked on the problem you need repaired. Such experience is imperative to ensure consistent, dependable and professional service.
Good communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
Acquiring numerous quotes helps you identify a company that offers competitive and reasonable prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to their work. The most trusted companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work begins.
Respected service providers guarantee their work and provide warranties for your peace of mind. Such coverage displays quality assurance and helps you move forward with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Choosing a good HVAC contractor doesn’t have to be daunting. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services.
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There’s no reason to skip your seasonal maintenance that saves energy and helps ensure your air conditioner and heater will work reliably all season long.
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