How to Fix Your Nest Thermostat When it Won’t Respond

If you have a Nest Thermostat you may have heard about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter. 

But fear not! 

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code? 

For more detailed information, go to their Nest Support page. For a more basic summary, keep on reading: 

Nest Thermostats that were updated recently to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest recommends recharging and restarting your thermostat to rectify the glitch and get it up and working again. 

Symptoms of this problem include the following: 

  • The thermostat not working in the Nest’s mobile app and disconnected from the Wi-Fi 
  • The thermostat notifies you that the battery is low and it needs to turn off 
  • The thermostat’s animations are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding HVAC system(s) 

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cable plugged into a wall charger or a computer. 

CAUTION: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest says don’t do it, DO NOT DO IT.) 

After roughly 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the unit has turned on while plugged in, turn it off and then turn it back on again, manually restarting the thermostat. Once it has restarted completely, plug it back in to reach full charge. After another 60 minutes of charging, detach the Nest Thermostat and reconnect it to its base. 

You should be good to go at this point, but  you can’t get it to work and want to change your thermostat, you can see our comparison of common thermostats.  

If you have gone through both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Stevenson Service Experts installed your Nest Thermostat, please feel free to call us at 614-334-3192 or schedule an appointment online. 

And if you have another error, like a warning from Nest that your furnace is shutting down, then your thermostat could be functioning as it’s meant to. You may need to call Stevenson Service Experts as one of Columbus‘s premier furnace experts to fix your hvac.  

Also, do not let this incident panic you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is truly saving money for you all hours of the day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings daily, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make. 

Savings For You

See All Offers Here >
parts and labor icon

5% off Active Military & Veteran's Discount

  • Get 5% off the price off any equipment install
  • We value our military community and are proud to offer discounts to eligible military personnel
print

© 2024 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.