Commonly Available Job Positions at Strogen's Service Experts Heating & Air Conditioning in Rochester Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, motivates sales, and provides direction to all employees and processes for the center. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and ensure complete customer satisfaction. The Service Technician also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also performs installation and service on indoor air quality equipment and accessories, as well, and has the expertise to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, complaints, and billing inquiries with the highest degree of respect and professionalism to resolve customer issues with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, abiding by company radio and pager policies, dispatches customer information to Installers, Service Technicians, and Maintenance Technicians. The person filling the position also interacts with the customer to verify the customer is aware of scheduled appointments, reply to inquiries, and to help resolve issues. The Dispatcher strategically plans and routes the most suitable technicians following established company guidelines.